Políticas do hotel
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please include request in the reservation or contact the hotel directly to make these arrangements.
Family Plan Policy
Children ages 12 years and under sleep free in existing bedding. Rollaways, child rollaways, and cribs for children (up to and including age 12) are complimentary. Children ages 13 years and older incur a fee of EUR 50 per day in an extra bed (breakfast is included). Please advise the resort of children’s ages prior to arrival. We offer following discounts for halfboard and breakfast: 0 to 5 years: 100% 6 to 12 years: 50% 13 years and up: regular price Please note the following rules apply to meal charges for children in our restaurants: 0 to 5 years: complimentary 6 to 12 years: 50% 13 years and up: regular price
Gift Certificate Policy
Hotel accepts gift vouchers. For more information, please contact our Front Office Team.
Pets are very welcome in our hotel. However, pets are not allowed in our restaurant, spa area or at the beach. A fee of 25 EUR per pet, per day will apply.
Termos sobre cartões de crédito e de débito
Os cartões de débito e crédito serão autorizados no valor da sua estada durante o check-in, além de uma quantia para cobrir despesas inesperadas. Essa autorização manterá os fundos até o check-out, momento em que o montante implicado durante a estada será cobrado. Os valores autorizados podem demorar até 30 dias após o check-out para serem liberados pelo seu banco ou instituição financeira e o hotel não será responsável por quaisquer taxas ou encargos decorrentes.
A non-guest wishing to pay for a hotel guest must fax an authorization form signed by the cardholder. Only the credit card holder is allowed to fill in this form. For a company credit card, the authorization form must be printed on company paper with detailed company letterhead and the company’s full address.
Please specify which charges can be charged to the credit card, and fax the information to (43) 6229 2372 2563 prior to the guest’s arrival. The hotel will not accept credit card information through email. For more information or to obtain an authorization form, please contact the hotel directly or visit: