From February 6 to February 16, 2017, the indoor pool in the Oasis building will be closed for the maintenance. During this time, guests are welcome to use our fitness club. Please contact the hotel for further information.
Scheduled Power Outage: March 1, 2017
From 1am to 5am on March 1, 2017, the electricity throughout the entire hotel will be turned off for an annual electrical system inspection. Air conditioning, lighting systems, and hot water will not be available during this time. Please contact the hotel for further information.
Connecting Room Policy
Select accessible rooms, corner rooms, and suites feature the ability to inter-connect. Connecting rooms should be requested at the time of reservation but are subject to availability upon check-in, and are not guaranteed.
Extra Bedding Policy
It is our pleasure to offer extra beds for a fee while cribs are offered free of charge. Please include any extra guests on your reservation; the hotel’s fee for an additional adult includes the usage of a rollaway bed. Please contact the hotel directly for further information.
Family Plan Policy
Children who are 17 or younger sleep for free in the existing bedding of a room shared with a paying adult. Cribs are available at no charge. Extra beds are available for a fee. For children approximately 120 centimeters tall, yukata (Japanese-style pajamas/85 cm length) is available upon request. Breakfast is not included for children who share beds with adults.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to offer complimentary early check-in, subject to availability upon arrival. To guarantee early check-in, guests must reserve the room for the previous night, at the full room rate.
All guests are required to present a valid photo ID upon check-in.
Late Checkout Policy
Late checkout is subject to availability; charges apply based on the best available rate on the date of departure. Departures prior to 3pm incur a 30% fee; from 3pm to 6pm a 50% fee applies. Guests checking out after 6pm are charged for a full night’s stay.
Guests must be at least 20 years old with valid ID to purchase alcohol at the hotel.
Up to two dogs are allowed in a dog-friendly room. Every dog must weigh at most 15 kilograms (33 pounds), be at least 4 months old, or stay indoors at all times. The pet fee for one dog is included in the room rate; the fee for a second dog is an additional 7,000 JPY per stay. Please contact the hotel directly for a list of accepted breeds.
At least two weeks before arrival, the hotel requires proof of an annual rabies vaccine, an annual mixed vaccine (at least five), and flea control. Once your reservation is confirmed, a hotel specialist will contact you for additional requirements and information. Please provide valid contact information, including your phone number and email address, at the time of booking.
Foreign visitors must present a valid passport upon check-in.
Health & Well-Being Policies
Smoking in not permitted in public areas of the hotel; however, designated smoking areas are available outside the hotel. Smoking is also allowed in designated guest rooms and suites.
Check Acceptance Policy
No personal checks are accepted.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
To redeem a gift certificate, please contact the hotel directly.