Road Closures and Traffic Conditions: June 11, 2017
On June 11, 2017, from 5:30am until 6pm, the highway between Port Douglas and Cairns will be closed for the IRONMAN Asia-Pacific Championship Cairns. During this time, traffic will be diverted to the inland route via the Mt. Mulligan and Kuranda ranges. Guests should expect the trip to take 3 hours via the inland route. Please contact your transportation operator directly to confirm travel times. For more information please visit www.ironmancairns.com.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Extra Bedding Policy
Please note, king bedded rooms will only accommodate two adults. Any children or third adult will be charged per night. Twin rooms are more suitable as there is no additional charge if children are using existing bedding in a twin bedded room. Baby cots can be provided for children up to 2 years (fee applies). The ages of children should be included in the reservation.
Family Plan Policy
Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs will incur extra charges.
Children ages 3 and under dine for free in Lagoons Restaurant. Children between the age of 4 and 12 can dine from the children's menu.
Children between the age of 2 and 12 years travel on airport shuttle bus at children prices. Children under 2 years of age travel free. Please note, there are no baby seats in the coach service.
Maximum room capacity (for a room with two twin beds) is 2 adults and 2 children.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to accommodate early arrivals, based on availability. For guaranteed early arrivals, guests must reserve the room for the previous night, at the best available room rate.
Early Departure Policy
An early departure fee of one night's room and tax applies to guests checking out prior to their departure date. Guests may be able to change their departure date without penalty at the time of check-in, depending on the terms of the rate which they have reserved.
Late Checkout Policy
Late checkouts are subject to availability. A fee will apply if checking out after 1pm.
Alcoholic beverage service is restricted to those 18 years or older
Package Handling Policy
Please note that any external deliveries to villas will not be accepted before 3:00 PM daily.
Pets are not allowed. Only service animals are allowed; however, prior arrangement will need to be made. Please contact the hotel directly for assistance.
Non-registered guests or visitors of registered guests are not permitted in the pool area. For safety and comfort reasons, any activity the hotel deems potentially disruptive (including jumping or diving into the pool) is not permitted. Please note that there is no lifeguard on duty.
Health & Well-Being Policies
All guest rooms, balconies, and public spaces are 100% non-smoking. A 300 AUD cleaning fee will be charged to any guest who violates the smoking policy. Smoking is only permitted in designated outdoor areas of the resort.
Check cashing services are not available.
Credit Card Policy
The following credit card fees apply and will be charged at the time of transaction. Visa credit/debit: 1.1% MasterCard credit/debit: 0.8% American Express, Diners and JCB: 2.9%
All credit card payments must be confirmed via PIN number; signatures will not be accepted.
A credit card will be pre-authorised at check-in. If the room is prepaid, the pre-authorisation will be 100 AUD per night. If the reservation is not prepaid, the credit card will be authorised for the amount of the accommodation plus an additional 40% per night for incidentals.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.