Guests must be 18 years of age or older to check-in.
Connecting Room Policy
We regret that connecting rooms are not available for any room category.
Extra Bedding Policy
We regret that the resort cannot accommodate rollaway beds in any room category.
Family Plan Policy
Children 13 years and older are considered adults, and an extra person charge per room may apply. Children 12 years and under will receive discounted meals at the buffet and stay with parents for free, using existing bedding.
All Verandah, Plunge Pool, and Pool Access Suites can accommodate a maximum of two adults per room. Our Terrace Suites, Pavilion Pool Villas, and Ocean Front Pool Villas accommodate up to two adults per room, with the option of adding one child up to 12 years of age for an additional nightly fee, breakfast is included.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
To guarantee an early check-in, the resort recommends that guests book the night prior to arrival. Otherwise, early access to guest rooms is subject to availability at the time of arrival.
Early Departure Policy
We regret that there is an early departure penalty for a guest that has checked into the resort and does not complete their stay. In that event, the guest will be charged for the entire stay of the initial reservation.
Upon check-in, you will be asked to confirm your departure date. Guests may be able to change this date without a penalty, depending on the rate booked.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver's license, passport, and/or proof of age card.
Late Checkout Policy
The late checkout fee varies, depending on the time of day. Late checkouts between 12 noon and 2pm carry a fee of 1,500 THB . For checkouts between 2pm and 4pm, the fee will be 2,500 THB. For checkouts between 4pm and 6pm, 3,500 THB. Guests checking out after 6pm will be charged one night’s room rate plus tax.
Late checkout and/or extension of a guest's stay is subject to availability and additional costs. Please contact the resort for further information.
Due to the unique layout of the resort, guest accommodations are not wheelchair accessible. Additionally, various public areas throughout the resort are accessible via stairs only.
Alcoholic beverage service is restricted to guests 20 years or older (with valid photo identification).
Babysitting/Child Care Policy
We are pleased to offer in-room babysitting service for your convenience. To ensure staff availability, we recommend that reservations be made at least 24 hours in advance.
Resort casual wear is required in all restaurants and bars. We regret that topless sunbathing is not allowed by the pool area and beach, as it violates local laws and customs.
Guests who wish to use the pools, do so at their own risk. The resort accepts no liability for injury or the loss of property. Non-registered guests or visitors of registered guests are not permitted in the pool area.
Tourists from many countries may enter Thailand with a visa for a maximum of 30 days. Business guests require a non-immigrant visa from the Thai embassy that may be obtained in their home country.
Health & Well-Being Policies
As mandated by Thai law, smoking is not allowed in enclosed air-conditioned areas or restaurants. However, there are several designated areas around the resort where smoking is permitted. A penalty of 200 USD will be charged for smoking in guest rooms.
We regret that travellers or personal cheques are not accepted as forms of payment.
Gift Certificate Policy
Only gift certificates issued from our resort will be accepted if redeemed within their valid time period. Bookings must be made through in-house reservations. A photocopy of the gift certificate must be mailed or faxed to our reservation desk prior to arrival.
Guests paying in cash will be asked to pay full accommodation rates plus 3,000 THB deposit per day for incidentals. The unused portion of the amount will be refunded at checkout. Credit card payments will be fully pre-authorised until departure for accommodation plus 3,000 THB per night for incidentals.
A Message from Starwood Preferred Guest
Start your day with our Signature Breakfast, and enjoy traditional café classics enlivened with a modern twist. Along with our complementary Eye Openers, these distinctive offerings awaken the senses with an infusion of local flavours.
Le Méridien Hub, our innovative hotel lobby concept, is a coffeehouse-style gathering place for creative minds. Enjoy an illy espresso crafted by one of our Master Baristas, or indulge in an éclair while discovering a playlist curated by French bossa nova band “Nouvelle Vague.”
With our Unlock Art™ programme, keycards unlock more than just doors; our partnerships provide access to leading contemporary culture centers in every destination. In the evening, join us for Le Méridien Sparkling, a cocktail ceremony inspired by the traditional European aperitif hour.