It is our pleasure to offer rollaway beds and cribs upon request. Rollaway beds are subject to a supplementary fee while cribs are included in the cost of the room.
Regole per il check-in e il check-out
Early Arrival/Late Departure Policy
We are happy to accommodate early arrivals upon request. Please make your request as early as possible to ensure availability. Guests can enjoy the Lokelani Hospitality Suite if arriving prior to the 3pm check-in time or wish to stay at the resort past the 12pm checkout time. The Lokelani Suite offers shower facilities, television, and other comforts.
Early Departure Policy
We are happy to accommodate early departures upon request. Please note that guests may incur a fee.
For security purposes, valid photo identification is required at check-in.
The resort is pleased to offer a variety of ADA compliant amenities. To book an ADA room, please contact our reservations office directly at (866) 716-8109.
We are pleased to serve alcoholic beverages to guests over 21.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
While we greatly appreciate our guests' four-legged companions, we do not accept pets at this time.
Regole relative ai pagamenti
Check Cashing Policy
Check cashing is available for hotel guests up to a maximum of $200 per day with proper identification.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Resort Charge Policy
A daily resort fee of 36.65 USD (including tax) will be billed directly to each guest room for a variety of amenities and services. This fee and inclusions are subject to change. The following amenities and services are included:
Welcome amenity of signature baked goods from the Royal Hawaiian Bakery (one per room per stay)
Children 12 and under eat free at Surf Lanai restaurant (one child per paying adult)
Wireless High Speed Internet Access in guest rooms and public areas
Wireless High Speed Internet Access in Waikiki (one per room per stay)
One 4” x 8” photo per room per stay through SharpShooter Imaging
One day’s rental of a GoPro Camera through SharpShooter Imaging
Unlimited local, long distance, toll-free, and international telephone calls
Two 500mL bottles of water replenished daily (based on usage)
Collections of Waikiki savings booklet, valid at retail shops, shows, and restaurants throughout Waikiki
Access to Press Reader’s 5,000 newspapers and magazines in multiple languages
20 USD gift card valid at select retail shops at the resort, applicable toward men’s and women’s apparel with 100 USD minimum purchase (not applicable to discounted items)
10% off a retail gift box at the Royal Hawaiian Bakery
10% off at Abhasa Spa
Guest activities that include:
Cultural activities and rituals, including lei making, yoga, ukulele and hula lessons, Huiwai ocean ritual, and weekly Diamond Head hikes