Políticas do hotel
The resort is pleased to offer a variety of ADA compliant amenities. To book an ADA room, please contact our reservations office directly at (866) 716-8109.
We are pleased to serve alcoholic beverages to guests over 21.
Check Cashing Policy
Check cashing is available for hotel guests up to a maximum of $200 per day with proper identification.
Early Departure Policy
We are happy to accommodate early departures upon request. Please note that guests may incur a fee.
Early Arrivals/Late Departures Policy
We are happy to accommodate early arrivals upon request. Please make your request as early as possible to ensure availability. Guests can enjoy the Lokelani Hospitality Suite if arriving prior to the 3pm check-in time or wish to stay at the resort past the 12pm checkout time. The Lokelani Suite offers shower facilities, television, and other comforts.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
While we greatly appreciate our guests' four-legged companions, we do not accept pets at this time.
Termos sobre cartões de crédito e de débito
Os cartões de débito e crédito serão autorizados no valor da sua estada durante o check-in, além de uma quantia para cobrir despesas inesperadas. Essa autorização manterá os fundos até o check-out, momento em que o montante implicado durante a estada será cobrado. Os valores autorizados podem demorar até 30 dias após o check-out para serem liberados pelo seu banco ou instituição financeira e o hotel não será responsável por quaisquer taxas ou encargos decorrentes.
Resort Charge Policy
Some of the resort’s most sought-after amenities are bundled into a daily resort charge. The daily resort charge includes in-room High Speed Internet Access, valet parking for one vehicle, unlimited local and 1-800 telephone calls, up to 60 minutes of long-distance telephone calls per day, daily historical and cultural activities, one 4” by 6” color portrait by a professional photographer, free children’s menu options for children 5 and under in designated dining outlets with a paying adult, and morning coffee and tea at the Coconut Lanai and near the entrance of Surf Lanai. The charge will be billed directly to all guests, at a daily rate of $36.65, tax inclusive, per room per day.