Sheraton Maui Resort & Spa
Announcements & Policies
The resort is compliant with ADA. ADA compliant guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Check cashing services are available to guests who present a major credit card and valid photo identification. There is a limit of 200 USD per day.
Connecting Room Policy
We are pleased to accept requests for connecting rooms, subject to availability. If you wish to guarantee a connecting room, a fee of 50 USD per room per day applies. Please contact the reservations desk at (808) 921-4646 to make your request.
Early Departure Policy
Departure dates are confirmed upon check-in. Guests departing prior to their scheduled departure date may incur a charge of up to 100% of the confirmed length of stay.
Early Arrival Policy
We are pleased to offer early check-in, subject to availability. Fees may apply.
Extra Bedding Policy
It is our pleasure to offer rollaway beds and cribs, subject to availability. Fees may apply.
All guests are required to present valid state or federal government-issued photo ID upon check-in.
Late Checkout Policy
Late checkout is available, subject to availability. Fees may apply.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the resort directly for the exact fee.
Pets are not allowed.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Resort Charge Policy
A daily fee of 26.04 USD per room includes:
- Toll-free and credit card calls (up to 60 minutes)
- Local calls
- High Speed Internet Access
- First night of valet parking
- Professional resort photo session and a keepsake 4” x 8” photo
- Preferred seating at Maui Nui Luau
- A signature logo Hawaiian tote bag
All guest rooms and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
The resort does not maintain a waitlist.