From November 20, 2016 through April 2017, Spa Moulay is closed for a refresh project. Please contact the resort for further information.
Occupancy Tax Increase: March 1, 2017
Beginning March 1, 2017, the Occupancy Tax will increase to 13%. Please contact the hotel for further information.
Age Requirement Policy
Guests must be 21 years or older to reserve a room. Photo identification will be verified upon check-in.
Connecting Room Policy
Connecting rooms are available for a surcharge and are subject to availability. Please contact the resort’s manager on duty directly to make your request.
Extra Bedding Policy
It is our pleasure to offer rollaway beds upon request. Rollaways are only available in guest rooms with a king-size bed.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
We are happy to accommodate early arrivals, based on availability. Checking in before 12pm will incur a fee equal to 50% of the room rate. For guaranteed arrivals before 12pm, guests must reserve the room for the previous night at the full room rate.
Early Departure Policy
Departure dates are confirmed at check-in. If you plan to depart early, please notify the resort at least 24 hours in advance to avoid a charge of one night's room and tax.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
We are happy to offer late checkout, upon request and subject to availability. For checkout between 12pm and 1pm, we charge 50% of one night's room rate. Checkout after 1pm will incur one night's room rate.
The resort is fully compliant with ADA and offers ADA Accessible Rooms.
Alcoholic beverage service is only available to those 21 years or older (with valid identification).
Pets are allowed. There is a limit of one pet per room and a non-refundable cleaning fee of 35 USD. Guests will be given rooms on the lower floors for easy access to the designated pet-walking areas.
Health & Well-Being Policies
In keeping with our Breathe Westin™ initiative, all guest rooms and public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy.
Check Acceptance Policy
No personal checks are accepted. Company checks are accepted and must be received a minimum of one week prior to arrival.
Resort Charge Policy
Guests will be charged a daily 29 USD resort charge, which is subject to tax and includes:
Resort pools, hot tub, waterslide, beach and fire pits
20% discount on paddle boat rentals
Complimentary kayak rental
Putting Green and Sports Court
Family Fun Zone (Giant chess and checkers, ping-pong, and bean bag toss)
Lake Las Vegas Intra Resort Shuttle
20% Discount on Reflection Bay Greens Fees
Secured golf bag storage
Internet Access in guest rooms and lobby areas only
Toll-free Local Phone calls
Two (2) Complimentary Bottled Waters in Guest Rooms
Complimentary Notary Service
Access to Private South Shore Golf Course with confirmed T-Time
A Message from Starwood Preferred Guest
Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.