Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Restaurant Closure: August 2 - September 10, 2015
From August 2 through September 10, 2015, Flavours All-Day Dining Restaurant will be closed for improvements. During this time, guests may enjoy the breakfast buffet served in the Arzanah ballroom. Please contact the hotel for further information.
Alcoholic beverage service is allowed only to those 21 years or older (with valid identification).
Check Acceptance Policy
Personal cheques are not accepted.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested.
Please contact the hotel directly to request connecting rooms.
Family Plan Policy
A guest room’s maximum occupancy is two adults, one child (12 years or younger), and one infant up to 2 years old. Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. One rollaway bed is available per room and may incur extra charges. One crib is available per room and is free of charge.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
At check-in, a guest must provide a valid UAE Emirates ID or a valid passport, as well as a valid visa. No other national ID cards or driver licenses are accepted.
Pets are not allowed.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Entry visa assistance is available four days prior to arrival. Please contact the reservations department of the hotel for the required document and fee.