For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Club Lounge Closure: December 20, 2013 - January 13, 2014
From December 20, 2013 until January 13, 2014, the Sheraton Club Lounge will be closed. Please contact the hotel for further information.
Espressamente Illy Closure Dec. 21, 2013 - Jan. 13, 2014
From December 21, 2013 until January 13, 2014, the Espressamente Illy coffee bar will be closed. Please contact the hotel for further information.
Horizon Pool and Sheraton Fitness Holiday Hours
On December 24 and December 31, 2013, the Horizon Club (swimming pool and saunas) will close at 8pm and reopen at 8am on December 25, 2013 and January 1, 2014. For after-hours access to the Sheraton Fitness facility, please contact the front desk agents on the ground floor. Please contact the hotel for further information.
The hotel has one standard accessible room and one wheelchair available for guest use. In order to reserve the room or wheelchair, please email firstname.lastname@example.org.
Age Requirement Policy
Guests must be 18 years or older with photo identification to check-in.
Babysitting/Child Care policy
Babysitting services can be arranged through the concierge during your stay. A minimum of 6 hours is required. A fee will apply.
No personal checks or travelers checks are accepted.
Connecting Room Policy
A total of 138 connecting rooms are available throughout the hotel. Rooms with a king bed connect to a room with two double beds. To confirm availability please contact the hotel direclty at email@example.com. Please note, connecting rooms are not available on floors 1 - 3.
Credit Card Policy
Cardholder must be present at the Front Desk and have valid ID in order for the hotel to accept their credit card for payment. Otherwise, the cardholder must complete and submit a credit card authorization form. To request a form please email firstname.lastname@example.org. Completed forms must be faxed to (32)(2) 224 37 77.
Exchange Rate Policy
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Early Departure Policy
Prepaid reservations are non-modifiable and unused portions are non-refundable.
For non-prepaid reservations, an early departure fee will not apply if the departure date is changed at check-in. Otherwise, fees may be up to 100% of the confirmed length of stay. For further information, please email email@example.com.
Early Arrival Policy
Check-in time is 3pm. Early check-in is based on availability. If you need to guarantee an early check-in, please reserve the room for the night before as well. Please include your expected arrival time and requests when making your reservation.
Extra Bedding Policy
Rollaway beds, including child rollaways, are available upon request and for a nightly fee. Cribs are provided upon request free of charge; however, the hotel does not provide blankets, bumpers or pillows. Guest must bring their own bedding.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, including child rollaways, incur extra charges. Cribs are provided upon request free of charge; however, the hotel does not provide blankets, bumpers or pillows. Guest must bring their own bedding.
Gift Certificate Policy
To purchase or redeem a gift certificate please contact Marie-Anne Paolillo at (32)(2) 224 3109 or email firstname.lastname@example.org. For gift certificate bookings, a copy of the gift certificate is required at the time of reservation and the original gift certificate is required upon check-in.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Check out time is 12pm. Late checkout between 12pm and 4pm will result in a charge of 40 EUR. Late checkout between 3pm and 6pm will result in a charge of 50% of the nightly room rate. After 6pm, a charge of 100% of the nightly room rate will be added. To request a late checkout, please contact the hotel directly.
Small pets (cats and dogs only) up to 40 pounds are allowed in the room. Pets stay free of charge; however, a deposit of 250 EUR is required upon arrival. The deposit will be refunded at check-out if there is no damage.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
At check-in, the amount of the stay (room rate per night) plus 50 EUR to cover incidentals is required.
The hotel accepts third-party payments up to a maximum of 2,000 EUR. An authorization form must be received by the hotel before 9am hotel time on the day of arrival. For amounts over 2,000 EUR, a bank transfer must be arranged.
Bank transfer forms must be requested at least nine days before arrival. Payment must be received at least seven days before arrival. For a credit card authorization form or for more information on bank transfers, please email email@example.com.
All public areas in the hotel are non-smoking. However, the hotel has around 26 designated smoking guest rooms. A cleaning fee of 250 EUR will be charged to any guest who smokes in a non-smoking room.
Hotel does not offer a waitlist. Please check back to find availability.