From May through August 2017, the resort will be undergoing enhancements. During this time the main lobby, front desk, pool complex, spa and select dining venues will be closed. These services and amenities will be available at alternate locations on the resort grounds. Please contact the resort at (1)(480) 941-8200 or email@example.com for further information.
Extra Bedding Policy
A maximum of two extra beds are allowed in select rooms. The Presidential Suite & Villa allow three extra beds. One rollaway is permitted in standard king-bed rooms. Guest rooms with two double beds cannot accommodate a rollaway.
Call the hotel directly to book the Presidential Suite.
We are pleased to serve alcoholic beverages to guests over 21 years old with valid identification. No alcoholic beverages may be brought to the hotel.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Pets are allowed by request. Please contact the hotel directly at (800) 888-8234 to confirm availability and obtain weight restrictions if applicable. Please be advised there is a non-refundable deposit of $100 required for guests with pets.
SPG Participation Disclaimer
All accommodations at the Phoenician Residences, Luxury Collection Residence Club are residences; therefore, Starpoint Award reservations must be booked at a higher Starpoint rate through your local customer contact center.
All guest rooms and inside public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates this policy. Smoking is only allowed outdoors at the Residences.
Check Cashing Policy
We are pleased to cash checks for guests of Phoenician Residences when accompanied with valid identification. Please note that there is a $200 daily limit.
Gift Certificate Policy
Gift certificates are accepted and may be purchased through the hotel's Business Center. Call the hotel directly at (800) 888-8234 or (480) 423-2544 ext. 2544.