As a villa resort, we are unable to offer select SPG® elite member benefits, including upgrades, Suite Night Awards, 4pm late checkouts, and Your24. In addition, due to limited restaurants, bars, and room service, some elite welcome amenities are not available.
Regarding Free Night Awards:
Reservations may be booked only within 365 days of arrival.
Inventory may be limited, and blackout dates may apply during special events.
Starpoints® acquired through conversion of a vacation ownership interest may not be redeemed for Free Night Awards at a Sheraton Vacation Club or Westin Vacation Club villa resort.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Extra Bedding Policy
If you're traveling with children, just let us know, and we'll make sure you have the cribs and highchairs you need. Rollaway beds are available in our large one-bedroom villas for a nightly fee. Call Starwood toll free at (800) 325-3535 (U.S. & Canada) for more details or to make arrangements.
Check-In & Checkout Policies
Early Arrival Policy
We invite you to check in after 4pm, and request that you check out before 10am. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities. For your security, keys will only be given to the individual with the reservation unless other arrangements have been made.
Early Departure Policy
Guests departing prior to their scheduled check-out, which is confirmed at check-in, will be charged one night's room rate and tax.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification). Guests may not bring outside alcohol to any of the resort swimming pool areas.
In order to ensure your stay is as pleasant as possible and to keep your villa clean and comfortable, our policy is that pets are not permitted anywhere on the resort property. Allow us to assist you in finding one of the many kennels and pet boarding facilities in the area to best serve your needs. Please call the hotel directly to make arrangements prior to your arrival.
The resort includes several pool areas for our guests enjoyment: an outdoor whirlpool spa a main pool, a family pool, and a flume pool with waterslide. All waterslides require that riders be a minimum of 48 inches tall. Partner riding is not permitted.
Health & Well-Being Policies
All nightly rental guests enjoy a complete villa cleaning daily and a sheet change every third day, with the exception of rate plans that do not include service. Before booking your reservation, verify if your rate plan includes daily housekeeping service. Please inform us of any special requirements. Just call us directly at (760) 636-7000 or let us know at time of arrival.
We're dedicated to providing a comfortable and healthy environment for our guests. Guests are asked to refrain from smoking in all enclosed public areas, including the villas. The balcony or lanai of the villa, if so equipped, is a designated smoking area. A fee may be charged to cover the expense of restoring the smoke-free environment of our villas. In addition, the resort observes local and state smoking ordinances that may prohibit smoking in some public places.
Check Cashing Policy
Check cashing services are available to guests who present valid identification. A limit of 200 USD applies.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
Contact the resort in advance to redeem your certificate. Fax a copy of the certificate along with your name, address, phone number and selected choices to (407) 903-4302 or call (1)(800) 583-6170 ext. 7.
A Message from Starwood Preferred Guest
Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.