For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Alcoholic beverage service is restricted to those 18 years or older with photo identification.
Check Acceptance Policy
Personal checks are not accepted at the hotel at this time.
Connecting Room Policy
We are pleased to offer connecting rooms based on availability. These rooms cannot be guaranteed but should be requested in advance by contacting the hotel.
Early Departure Policy
An early departure fee will be imposed on guests departing prior to their scheduled departure date. Fees will be 100% of their confirmed length of stay. This penalty also applies to guests who do not arrive on their scheduled arrival date. Please contact the hotel for further information.
Facility Use Policy
Please note that some of the hotel services and facilities may not be available on a 24 hour basis. Additionally, guests must be 18 years of age to enter the Fitness Centre.
Family Plan Policy
During the months of May, June, July, August and September, additional charges for children will apply. Otherwise, children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways, and cribs may incur extra charges. For additional information, please contact the hotel directly.
This flexible meal plan may be reserved as part of your room rate, or may be added as a supplement. Reservations should be made with the concierge of your hotel at least 24 hours in advance.
Please also note the following:
- Reservations are upon availability of the restaurants only
- Limitation of one meal per person, per day (either lunch or dinner for guests in Full Board basis only)
- Beverages and transfers to/from the restaurants are not included
- Not all seasonal restaurants may be available during the off-season
- The minimum age for Dinearound at the Hotel Pitrizza is 5 years
While we greatly appreciate our guests' four-legged companions, the hotel does not accept pets at this time.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
SPG Participation Disclaimer
Due to the unique nature of this property, SPG Award nights may only be booked through your local customer contact center.
Any Free Night Award nights for July and August are high season nights and include a standard room and mandatory full board. This requires a higher Starpoint cost to cover the mandatory full board. The Starpoint cost for 1or 2 people is 140,000 Starpoints per night. The Starpoint cost for 3 people is 185,000 Starpoints per night.
On nights outside of July and August, full board is not included and a standard room is at 70,000 Starpoints per night.