Sheraton San Jose Hotel
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
The hotel is fully compliant with the Americans with Disabilities Act. ADA-compliant gust rooms are available. Please contact the hotel for further information or to make arrangements.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Guests must present a credit card and valid identification in order to register at the hotel. Guests must be at least 21 years old to occupy a guest room.
Check-cashing services are available to only Platinum SPG members who present a major credit card and valid proof of identification. Check cashing is limited to 50 USD per day and 300 USD for the duration of the stay.
Early Departure Policy
An early departure fee of one night's room and tax applies to guests checking out prior to their departure date. Guests will be asked to confirm their departure date upon check-in. Guests may be able to change their departure date without the penalty, depending on the terms of the rate which they have reserved. Any request to modify the dates of stay at check-in are subject to the best available rate at that time. Please contact the hotel for further information.
Extra Bedding Policy
Extra beds and cribs are available for a fee of 25 USD per day.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Dogs of up to 20 pounds are allowed in the hotel. Dogs must be accompanied by their owner at all times and either on a leash or in a crate. Guests will be responsible for costs if excess damage or deep cleaning is required. If damage is discovered after checkout, the credit card on record will be charged.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy. Designated smoking areas are located on the perimeter of the hotel.