The Liberty, a Luxury Collection Hotel, Boston

  • 215 Charles Street
  • Boston,
  • Massachusetts
  • 02114
  • USA
  • Karte

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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 4.2 out of 5 by 741 reviewers.
Rated 5 out of 5 by The hotel is convenient The hotel is convenient to the medical facilities in Massachusetts and they accommodate you wonderfully! September 5, 2013
Rated 3 out of 5 Good location Good location to subway / Beacon Hill, etc - hotel rooms below expectation - staff nice September 4, 2013
Rated 3 out of 5 by Karp274 Hotel check-in went smoothly. Room cleanliness was an issue. Bathtub had hairs in it so a taking a bath was out of the question. Pillows had an urine odor and i had a terrible night's sleep as a result. Pillows should be checked frequently by staff and replaced. Breakfast was served promptly and was tasty. Valet parking was excellent. Car was brought promptly. September 4, 2013
Rated 3 out of 5 by Good, but... Good, but missing some of the details that communicate first class service. We opened a half bottle of red from the minibar. The wine was awful and the staff at the front desk indicated they could not do anything about it because we did not call down that evening. My spouse mistakenly did not realize that there was a built-in service charge on room service items. We ended up tipping more than 40%. Again, the front desk could not help. Great facilities, but front desk staff are more concerned about distributing the free champagne than responding to the small issues that make the difference between average and superior service. September 3, 2013
Rated 3 out of 5 by Cool location, not worth of Lux Collection If you want to stay at a cool hotel with a fun scene, this is your place. The biggest issue is the rooms are not that great. Beds uncomfortable, shower floods bathroom every time, no lounge, gym is a joke. staff friendly but again, more of scene than a place to sleep. One night is fine, but multiple- forget about it. September 3, 2013
Rated 3 out of 5 by Lots of Action but rooms need improvement Hotel has lots of action going on.Clinks is great for breakfast and Scampo was wnderful for dinner. The cioncierge staff was amazing, especially Yasmin. But the rooms are quite shabby. Dirt spots on the carpet and bedding. I asked for a wakeup call one morning and they forgot it. There was no turndown service. We asked for it once and they took away dirty towels but didn't replace them. Had to call 3 times to get a burnt out bulb replaced.Empty showercap box stayed there for 2 days until they finally replaced it. September 2, 2013
Rated 5 out of 5 by Truly a wonderful expreience The rooms are very comfortable. There must be some heavy insulation as I never heard a sound from the hall. The beds are so fresh with wonderful linens that you just do not want to get out of it. The only negative is that this hotel is so popular that it is expensive and hard to get a reservation. September 1, 2013
Rated 5 out of 5 by room quality We had an excellent stay. The hotel was beautiful and well placed which allowed for easy access of the city by foot if desired. The only thing I could say negative, which is a seemingly minor detail, is that the water pressure in the showers is extremely low! Takes forever to wash thick hair.. otherwise fantastic! Highly recommended. September 1, 2013
Rated 5 out of 5 by flawless still waiting for a momentary letdown in service, but after our fifth visit, the Liberty Hotel has once again been a perfect place to stay in Boston. Thank you. August 30, 2013
Rated 5 out of 5 by Great convenient hotel I stay at the Liberty whenever I'm in Boston and have never been disappointed. The staff is very engaging and accommodating. August 27, 2013
Rated 5 out of 5 by This will be our "go to" hotel for Boston!! My husband and I stayed at the Liberty for our annual anniversary getaway. We have stayed there before and it seems to get better and better! This will be our hotel of choice for Boston from now on! It is clean, quiet and the staff are very courteous and helpful. Our room was spacious and lovely! August 27, 2013
Rated 5 out of 5 by Fantastic The location is great - right next to MGH, Beacon Hill yet also minutes from the airport. Our room had a great view of the Charles, the amenities were great - I had everything I needed (and forgot to bring). We had a great stay! August 27, 2013
Rated 4 out of 5 by Cost going up, service down We have stayed at the Liberty a few times because of it's convenient location to our daughter's home. The average cost of a room has gone up, while the service has gone done. The bedding is very uncomfortable. There's nothing "Heavenly" about it. The free waters were not in the room, and neither were clean towels the next night. We had to call the desk to send someone to fix the TV and Saturday night the party seemed to be on the 11th floor. Will reserve with caution and probably avoid weekends after this. August 26, 2013
Rated 5 out of 5 by unexpected treat went for a meeting. beautiful architecture. comfortable room, staff was excellent. great location. August 23, 2013
Rated 4 out of 5 by Nice stay Great neighbourhood, beautiful structure. Rooms starting to get a little tired. August 22, 2013
Rated 5 out of 5 by Great hotel Awesome hotel in the SPG membership. It is not the most conveniently located in Boston, but it is the most beautiful location. They make up for it by providing complimentary bikes to ride around in the city. You can actually just get around by walking so convenience is relative. Great staff that is quick to get things done. Daily complimentary actives provided. August 22, 2013
Rated 3 out of 5 by Disappointed overall Did not meet expectations of a luxury property.Feel free to contact me to elaborate. August 22, 2013
Rated 5 out of 5 by Wonderful Hotel My daughter and I stayed at the Liberty while on a college search tour. We had the BEST time. On several of the site seeing tours the guides referred to the Hotel. It was everything and more than we expected. The front desk was extremely helpful in directing us around Boston, a city we absolutely fell in love with. EVERYTHING was perfect. Thank you! August 21, 2013
Rated 5 out of 5 by Great Surprise The hotel is between two hospitals and was concerned about noise, but we heard nothing. We were on the top floor and the view of the river was gorgeous. We slept soundly. The lobby was very nice. Had a chance to have a glass of wine at the bar, and the bartendars were very nice. August 20, 2013
Rated 4 out of 5 by Excellent with one tiny hiccup Everything about this hotel is spectacular - the staff were friendly and welcoming, and who knew an old prison would create such a modern and dynamic hotel setting - I enjoyed every second of staying there, with the exception of the furniture in the room. All of the wood (end table, tv console &etc.) had huge scratches as if a cat had been allowed free reign of the place for a few weeks. August 20, 2013
Rated 5 out of 5 by Great Stay Spent 2 nights in Boston attending Red Sox games. Room was great, staff was extremely helpful. Hotel has a rocking night club! Would recommend this hotel to everyone. August 19, 2013
Rated 5 out of 5 by A+ Service! This was one of the best hotel experiences I have ever had. The hotel it's self is gorgeous. The history is so interesting. It's so convenient. Literally right next to the subway. The staff is what really made it amazing though. The first Teresa we met at the front desk was friendly and welcoming. The second Teresa was so great!!! What customer service!! We felt like Princesses. They gave us Cava when we arrived and made sure we had everything we needed. The valet and baggage guys were so nice and helpful. The Concierge, (short blonde hair) was very helpful and knowledgable about Boston. The bartenders and waitresses were great too. The staff is obviously hand-picked to perfection. It was a wonderful experience. I wish we could have stayed longer! August 19, 2013
Rated 4 out of 5 by Great Location Excellent hotel if you are needing surgery at any of the nearby hospitals. Beautiful views of the Charles & Cambridge. Valet parking was very convenient. Excellent service overall August 15, 2013
Rated 2 out of 5 by Good Potential But Terrible Service Very nice decor and rooms but the staff is poorly trainied. The room was not well-cleaned at all. Toilet was plugged with excrement when I checked in. I was woken up at 7 AM the next day by a maintenance worker even though the problem had already been taken care of and even though I had a do not disturb on. I was woken again later by a maid who walked in even though the DND was on the door. The front desk was friendly but NEVER EVEN ASKED how my stay was!! August 13, 2013
Rated 3 out of 5 by Below Par My room was not the cleaniest in particular there was a urine stain on the toilet. Also, I never recieved my wake up call. August 13, 2013
Rated 5 out of 5 by They Thought of EVERYTHING Sure, Agreed, this hotel is expensive. They have thought of everything for you. You need an umbrellla, they have it, Hair dryer, got it, Want to bike around the city, here you go, need to catch the train, it is across the street. Want to walk the water, oh here it is, Want to go clubbing, walk down stairs. It was the CLEANEST hotel I have ever been in. I have never been so impressed and I intend to return in the next year. Perfection. August 12, 2013
Rated 4 out of 5 by Great Staff! Housekeeping Needs Improvement. Loud Between Rooms Overalll had a great experience. Theresa at the front desk was probably the best front desk associate I have ever been across and I work in hospitality. Our room was dirty upon check in, it looked like it had been cleaned but maybe the previous guests went back in afterward. The toilet was dirty, soap was unwrapped, and there was a dirty towel on the sink. Also, the water was missing and there was leftover food in the mini bar. Theresa offered us a resolution that was much appreciated. We stayed in the jail rooms and wasn't bothered by the nightlife noise, but the space between the wall and the brick let in the sound from the neighboring room's TV like it was in our own. It was unbearably loud. I think some moulding or caulk would do a lot of good! I like the daily activities, yoga, etc. August 10, 2013
Rated 5 out of 5 by Beautiful place to stay My significant other and I decided to stay at the Liberty for our trip to Boston and it was the right choice. The hotel was beautiful and the rooms were clean and modern. Management was extremely helpful, answering our questions prior to our arrival and then greeting us with amenities above our expectations. We also enjoyed our time at the hotel restaurant Clink, where we experienced impeccable service from their staff for each day of our stay. Overall I would highly recommend the hotel not only for its amazing facilities but the great service. August 9, 2013
Rated 4 out of 5 by Good location, but... The Liberty is located very well for accessing the "T", Beacon Hill, MGH and the Esplanade. However, there are not that many restaurants in the immediate area as compared to the Back Bay or near Faneuil Hall. Room was much smaller than expected. At check-in, the clerk got me confused with another incoming guest with the same last name who was only staying 1 night so we had to spend extra time getting that sorted out (champagne was a nice touch, BTW). Clerk also led me to believe that we had been upgraded to a bigger, better room but the only thing that was probably different was the view was maybe better. It was a quiet location, however. Housekeeping did not get to our room until 2 PM (after I called the front desk about it) which is inconvenient if you want to take a nap after lunch (we had left that day at 10:30 AM). Continental breakfast was small, and not that good with a limited choice compared to the price. However, the service and drinks in the Alibi Bar were super! And the bellmen were also very nice and helpful. BTW, it is unclear how to check out on the TV (I had to call down to let them know we were leaving) and a burned out light in the bathroom was never replaced although the maid should have seen it (I forgot to report it). And why is there no room safe? August 7, 2013
Rated 5 out of 5 by Wonderful Hotel This hotel was fabulous. The drinks in the lobby bar were amazing...food was amazing...staff was very helpful and friendly. I can't wait to go back! August 7, 2013
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