Rated 5 out of 5 by Ellsy50 Impressive lobby
The Liberty Hotel has unique architectural details. The service at this hotel is outstanding from the moment you exit your car right up to the time you check out! We can't wait to plan our next visit in warmer in weather.
January 27, 2014
Rated 4 out of 5 by val63 Almost perfect.
Wonderful hotel and location. Very close to MGH and ME&EI. If you are a patient there, make sure you ask for their discount. Reception was great.
We only have one thing disappointing to say. The bar staff/servers were inattentive. We stayed there twice in two weeks and found that this was true both times. We had dinner at Clink and it was a 10. I would definitely recommend this hotel.
August 13, 2012
Rated 3 out of 5 by Jomalo Misses the mark
Expected a lot more out of this hotel. Be prepared on weekends that the hotel facilities turn into a come-one-come-all nightclub. There are no designated areas for guests to have a relaxed nightcap, besides the areas open to the public. That means that their nightclub (Alibi) and main lobby is inundated with drunken partygoers and loud club music. You either have to esconse yourself in your room, or go outside the hotel to find somewhere in the neighborhood (not too much available in this area).
They were also relatively inattentive upon checkin (no doubt distracted by the mayhem in the lobby), and during room service in the morning (missed a few of the items we requested).
Besides that the hotel has an interesting history that was leveraged well. The bathrooms are quite nice (although shower sprays water everywhere). The bedroom itself is average. Location is great if you need to be on the west end.
June 10, 2013
Rated 5 out of 5 by flyingallover Wow
After a business trip that involved 9 cities in 11 days, this was a stand out hotel where I forgot that I was on a gruelling road show and felt like I was on holiday - for a few hours at least. Exceptional service right from the door - friendly welcome and great local advice and recommendations. Add to this the interesting building and it made for an exceptional (but too short) stay
December 10, 2012
Rated 2 out of 5 by DEK0703 Not as Expected
When booking into a Luxury Collection hotel, you do not expect the day manager to lie to your face and not have any interest in helping you with an issue. I was very unimpressed with the Concierge desk staff as well. There are certain things you expect at a five star hotel and this hotel failed to meet my expectations. I will not be recommending this hotel to anyone in the future.
July 2, 2012
Rated 5 out of 5 by LibertyOrDeath Best Location in Boston
Close to the Esplanade, Beacon,Hill, Faneuil Hall, North End, West End, Financial District, Boston Common, Public Garden, etc. All within easy walking distance. You couldn't ask for a better location. Rooms are a bit on the small side, but this is typical for Downtown Boston Hotels. Great events going on in the Yard. Wonderful friendly staff. Definitely returning here next t year.
August 16, 2012
Rated 5 out of 5 by Susan68 Hotel stay
I have been a Starwood member and fan for years. I have traveled the world and always prefer to stay in your chains.
I came to Boston for the weekend to spend with friends and was overwhelmed once again by the hotel and the service. The staff greeted me and my friends with a glass of champagne and put me in a beautiful suite for the night.
Thank you again....I love Starwood!!!
March 12, 2013
Rated 4 out of 5 by lebken Night at the Liberty
The hotel and staff overall was very professional and the accommodations were nice overall. The room had some housekeeping issues (dust in a few spots that was easy for me to spot). the room was not completely ready when we arrived, but the staff upgraded us to another room which was a nice touch
January 2, 2014
Rated 5 out of 5 by SweetJustice47 Best hotel for a Birthday gathering with friends
From check in to check out the service was outstanding. We checked in on Friday afternoon to start my birthday weekend celebration and were pleasantly surprised with a glass of champagne, wow what a great way to welcome guests. The hotel upgraded our room for my birthday, we had a very nice room over looking the courtyard and had a nice view of the Charles river. The room was beautiful and had everything one needed when away from home and was immaculate. The bathroom was beautifully designed and decorated, and the shower had great water pressure and wonderful soaps and lotions. During our stay we had drinks in the lobby bar area, ate dinner at Alibi and had breakfast at Clink, all very good (martini's were tasty). I have to say my favorite part of the hotel was the lobby, it is a must see if you are in the area. The hotel staff should be commended for their outstanding, superior customer service, everyone went out of their way to make our stay amazing. We can't wait for our next visit. Thank you for making my birthday weekend a great experience.
January 19, 2014
Rated 4 out of 5 by paco Overall great experience...just a few concerns
Overall good service. There were only a couple of issues with my stay. I had some concern about the room that I thought I was getting and about how slow valet service was. Also, we lost hot water an hour before check-out.
Apart from those issues, staff was always nice and polite- no matter what my concern. In addition, the bathroom was beautiful and the room was quite nice.
January 28, 2013
Rated 3 out of 5 by Jcvanb Great location Rooms need upkeep
Location to Logan, Femway, and sights
Room was in need of maintenance.
Air filter on A/C was caked with hair and dust. Probably never been changed.
Shower dripped and had to be cranked in order to stop.
Tv remote barely worked and was a pain.
lighted mirror broken.
Carpet very soiled.
Pillows were stacked on floor in corner when checked into room.
July 13, 2012
Rated 2 out of 5 by Shower Needs improvement
The Liberty Hotel has potential but needs improvement.
Room cleanliness lacked attention to detail.
Concierge had very disappointing lack of follow though. I had requested dinner for my family of 8 including my 85 year old parents. When I returned from sightseeing I found no reservation had been made with no communication as to why.
Fitness facility is really non existant
October 24, 2012
Rated 5 out of 5 by Munchkin35 Awesome Overnight
One of the best hotels I've visited. Perfect location for all of Boston's options...easy to access off HWY, easy walk to Fanuel Hall, Quincy Market, nice location access to Boston Common. Perfect hotel for visitors of all adult ages. We stayed just one night and the Concierge treated us as if we were there a week! Absolutely recommend this hotel. And SCAMPO was fabulous.
January 29, 2013
Rated 5 out of 5 by Boxrmom First Class all the Way!
From the minute you drive up to the hotel, you are greeted with courteous staff all the way through check out. The Valet, Bellman, Concierge were all very knowledgeable and personable. The rooms were absolutely beautiful, well appointed and offered great views of the Charles River. Loved atmosphere at Clink! We couldn't have asked for anything more during our stay.
July 15, 2013
Rated 5 out of 5 by Err03 This hotel is Amazing!!!
I recently attended a wedding at the Liberty and stayed for 2 nights. The staff were professional and met our every need. The staff did an amazing job with the wedding, one thing I did love about the hotel was the history and story behind the Liberty Hotel!! The hotel was absolutely beautiful!! Keep up the good work!!! I would highly recommend this hotel to everyone
August 22, 2012
Rated 4 out of 5 by DMCjr Great location - lovely views
We love this hotel - but were a little disappointed this time - there were a number of rooms on our floor who were having a party until 3 or 4 in the morning. Also, the staff were very resistant in honoring the late check-out, which is a feature of the Gold membership.
But overall we had a lovely time.
December 22, 2013
Rated 3 out of 5 by Karp274 Karp274
Hotel check-in went smoothly.
Room cleanliness was an issue. Bathtub had hairs in it so a taking a bath was out of the question. Pillows had an urine odor and i had a terrible night's sleep as a result. Pillows should be checked frequently by staff and replaced.
Breakfast was served promptly and was tasty.
Valet parking was excellent. Car was brought promptly.
September 4, 2013
Rated 5 out of 5 by victor88 Great hotel
Awesome hotel in the SPG membership. It is not the most conveniently located in Boston, but it is the most beautiful location. They make up for it by providing complimentary bikes to ride around in the city. You can actually just get around by walking so convenience is relative. Great staff that is quick to get things done. Daily complimentary actives provided.
August 22, 2013
Rated 3 out of 5 by JacobFB No hot water
In the middle of my shower on the final morning of my stay I lost hot water. The building engineer let me into a neighboring, unmade up room to finish my shower and there too I lost hot water after 4 minutes.
The front desk comped me with Starwood points. I'm not impressed and won't be staying at The Liberty again. This is not what I expect for a $299/night room.
February 6, 2013
Rated 5 out of 5 by MeliMan amaze
I had so much fun staying at this hotel. loved being greeted with a glass of champagne. room was perfect and bed was so comfy i could barely get out of bed for check out. The hotel, restaurant, bar, everything mixes so well and creates a great atmosphere.
January 9, 2014
Rated 3 out of 5 by GERE OK stay
First I was offered a smokers' room in the old prison area. Room was wonderful, but you could really smell the smoke. Especially at the flour infront the rrom there was a strong smell of smoke. I asked for another room, which was in "the tower". A very small room 3rd flour at the back of the hotel adjacent to another building. Always dark, no sun, traffic noise.
September 17, 2012
Rated 3 out of 5 by bleepbloop Cleanliness/facilities are underwhelming, unfriendly staff
Arrived in my room to a broken television, and it took staff nearly a half an hour to move me because they "couldn't find a technician" to fix the TV. Arrived in my next room and had dirty towels strewn across the room and a used bathroom. Underwhelming. The hotel lobby is nice, but staff are somewhat unaccommodating (particularly at restaurants).
October 21, 2013
Rated 5 out of 5 by Jcray Amazing Stay
The entrance to the lobby is truly stunning and from our experience at check in to when we departed...the staff could not have been more friendly. They made us feel at home and were quick to assist with any need we had. I love this hotel, hands down one of my favorites domestically. Looking forward to the next trip to Boston just so we can experience the Hotel!
September 19, 2012
Rated 5 out of 5 by oyi1696 unexpectedly great
Everything about our stay was perfect - the champagne greeting the room which although didn't offer much of a view was comfortable and the bathroom spacious. I would have like a coffee maker in the room but the lobby cofee worked out just fine. The elements of the old jail are still evident and the renovation is stylish. Looking forward to returning next month!
August 12, 2012
Rated 4 out of 5 by RoadWarrior60 Love the Liberty - but need bigger counter in bathrooms
Repeat guest and really appreciate what the Liberty offers. However, the counter space in the bathrooms is so limited, it makes it uncomfortable to get ready in the morning. Maybe some shelves to store a guest's personal items would help.
January 12, 2014
Rated 4 out of 5 by zzfam2013 Beds are not firm enough
The hotel is beautiful and hopping on a Friday night. Lots of fun and action. Room service was punctual. Not sure if we got gluten free bread, as ordered, and my wife didn't feel well subsequently. The only other "complaint" was that the beds were quiet soft and could be upgraded. Both our backs were sore on Saturday. The overall setting is awesome, though.
May 12, 2013
Rated 5 out of 5 by SharonY Boston getaway
From the minute we checked in the hotel AND staff exceeded our expectations. The welcome from the front desk staff was warm and genuine, Plus we loved the complimentary glass of champagne. Although the downstairs club was very loud and lively at night our room was perfectly quiet. We found the location convenient to all the downtown spots we wanted to see.
April 8, 2012
Rated 5 out of 5 by ScottieSTZ Liberty - truely unique
The Liberty is trendy, popular and iconic. Those desirable traits will keep a hotel busy for the short run – as everybody will want to try out the hot, new, talked about and exciting.
How the Liberty moves to the must stay list – is a simple strategy. Best service, at any price. Make the Liberty your next hotel stop in Boston. You won’t be disappointed.
May 3, 2013
Rated 5 out of 5 by HAPPYTALK Wonderful Hotel
My daughter and I stayed at the Liberty while on a college search tour. We had the BEST time. On several of the site seeing tours the guides referred to the Hotel. It was everything and more than we expected. The front desk was extremely helpful in directing us around Boston, a city we absolutely fell in love with. EVERYTHING was perfect. Thank you!
August 21, 2013
Rated 3 out of 5 by MGH2013 Ex-Valet Excellent
Room and Reception service were amazing. Valet, by contrast, was decidedly not. I don't think a door was opened, or help offered, once (with the possible exception being when one member of the valet staff opened our taxi door - we then realized he had done so for other guests who were waiting for one.
Quite a shame - was an otherwise great experience.
April 8, 2013