The Royal Hawaiian, a Luxury Collection Resort, Waikiki

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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 4.2 out of 5 by 599 reviewers.
Rated 2 out of 5 by Riding on the coattails of previous success. Our stay at this hotel was a rather unfortunate experience. Our original room was very small with two full beds rather than the king size bed we had reserved. Staff did not appear at all interested in rectifying the situation, seemingly treating our transfer request as an inconvenience. Their aloof attitudes along with the 1/2 hour wait time to resolve the issue was not the service we had expected. We were surprised to see that our room with the king bed was even smaller than our original room. The new room was situated right next to a hotel service room. Each morning we were woken at 6:00 with loud noises of running equipment coming from the service room. The pool and hot tub were not at all an attraction as they were both very small, and hidden in the shade. Hotel parking is not easily accessible, and it took over 20 minutes for us to retrieve our vehicle from the valet upon exiting the hotel. The Royal Hawaiian has a great history, but the current accommodation and service is sub-par. If you are interested in this hotel, I would suggest that you simply tour the hotel during your stay in Honolulu, while making your accommodation elsewhere February 23, 2013
Rated 5 out of 5 by Magical Memories We stayed at the Royal Hawaiian for our 30th wedding anniversary , 25 years after our first and only previous visit to Hawaii. It was a magical week of luxurious accommodation, immaculate and thoughtful service, smiling and friendly staff, and the feeling that we were part of the family that is the Royal Hawaiian. Thanks you for a wonderful stay with wonderful memories. We'll be back February 23, 2013
Rated 5 out of 5 by Outstanding Wedding Venue Exceeded all expectations. February 23, 2013
Rated 4 out of 5 by Beautiful and charming hotel with lovely grounds We liked everything about the Royal Hawaiian except for one thing, the noise. We had an ocean facing room in the newer section. The room was lovely, the view spectacular and the lanai was spacious. But the noise level outside at night required us to frequently close the doors to the lanai instead of listening to the peaceful sound of the ocean. We could hear loud laughing at midnight and still at 3:30 am. We believe most noise came from outside the hotel next door. We did like everything else. We ate at Azure, which was deliciousand right at the beach. The food was outstanding for all meals, including breakfasts and lunches. Service was impeccable. February 23, 2013
Rated 3 out of 5 by Mixed Bag Fantastic service from the staff! Azure was wonderful. Mai Tai was good. Bedroom was adequate. Bathroom was way too small. Toilet logistics were challenging. Robes too small. One size does not fit all. Resort fee annoying: we did not have a car; we had our own phones; we had no children w/us; internet was unreliable. 'Pool' area was laughable. Why is there no charge for sunning by the pool and a charge at the beach. If I am by myself at the beach, why do I have to pay for two chairs? Aren't we being charged enough for the room? Or shouldn't the resort fee include chaise lounges at the beach? February 20, 2013
Rated 5 out of 5 by DF59 This hotel was more than expected. February 20, 2013
Rated 4 out of 5 by Glad I stayed here at least once Location is perfect...bell, room service, and concierge staff are is incredible....fabulous wait staff....but room leaves something to be robe, TV did not work, ran out of wash clothes...had to make a few requests to housekeeping and concierge, but these glitches were resolved finally. February 19, 2013
Rated 5 out of 5 by Pink Palace is Fantastic Second time staying here. Great hotel with wonderful and friendly staff. They exceeded my expectations for a resort vacation place. February 18, 2013
Rated 4 out of 5 by Teririble WiFi For a property that purports to be one of the best, it's in room WiFi is one of the worst. 3rd World performance. Difficult to log into, slow, with non existent tech support. I had to coach the tech support on how to fix one of several problems (unexplained, unrequested log off in the middle of a usage session). Also got put on hold by tech support and the cut off twice. Just a terrible time wasting experience. talked to several other guests who experienced similar problems. They said they just gave up from frustration and used their smart phones. February 17, 2013
Rated 5 out of 5 by Wonderful Stay Perfect in almost every way . Beach services were outstanding; Azure still makes my mouth water; the public areas make you want to stay there forever and the staff was exceptional. The only gripe, and a minor one, is the internet connectivity which was, at times, flaky. February 17, 2013
Rated 5 out of 5 by Can I move in permanently? I had such a wonderful time at the Royal Hawaiian. The staff were always operating at 110%. Having valet parking is a must in Waikiki and they were always prompt with our car. The room was GORGEOUS! The products made me run downstairs and buy sets for all of my friends. I also went home with more hats from Newt's than my honey was expecting. I must have been a sight in the airport with all of my hat boxes! The Mai Tai bar was perfectly situated and was one of the best people watching locations on the island. After staying here,my new goal is how often I can come back. February 16, 2013
Rated 4 out of 5 by Rooms are noisy The hotel is excellently situated on Waikiki beach. The restaurant food and service was of very high quality. Concierge staff were knowledgable and very helpful. Housekeeping was meticulous and the bed very comfortable. The main criticism was the night time noise heard in my room. I could hear babies crying in other rooms on the floor, people loudly coming and going with doors opening and closing and conversations in other rooms were audible. The housekeeping staff are very noisy in the mornings. The hotel pool is small. February 15, 2013
Rated 5 out of 5 by Service Excellence I came here for an early Valentine's since I had to work on the actual day. The hotel Ambassadors were really accommodating: complimentary valet, they upgraded my room to the best available (ocean front tower view!), they delivered the flowers to my room before I came in the room, staff are warm, nice, sociable, and really show aloha. February 15, 2013
Rated 5 out of 5 by Paradise The Royal Hawaiian is a beautiful slice of paradise. Very relaxed and accommodating atmosphere! The Garden rooms are lovely, but the tower rooms offer amazing ocean views. February 14, 2013
Rated 4 out of 5 by Mr. ashtrays in garden overflowing...could not get early check in until 2:30, staff very nice but i found the executive lounge to be 2 steps lower than n airport lounge. for 360 per nite I would not rate the "grand old lady" more than 2 stars......sorry very disappointed February 12, 2013
Rated 5 out of 5 by Looking forward to my return Stayed here in December 2010 after stopping by for drinks only in 2009 at the Mai Tai Bar and vowed to return and stay! My experience here was outstanding: the Mai Tai Bar - my second home. Seriously, the best anywhere. The bartenders were amazing; however, Reid makes the best Mai Tais ever and Susan is an outstanding representative at Mai Tai Bar too.! Dinner at Azure: simply the best food and service. WOW. I love every aspect of this hotel. Thank you! February 9, 2013
Rated 3 out of 5 by Well, it's beautiful? The hotel is gorgeous, all the staff is very nice. But in our three day stay this is what happened: Our TV broke, our garden view was a pink wall view. Five feet from our window was a pink wall. Really? Internet only worked part time. There was a disturbance on our floor during the night. There was a disturbance in the garden area that same night. couldnt see what it was because of the pink wall. We needed our car early morning for our trip home. They assured us it would be there, it wasn't. We had to track down a valet to get the car. At 4:30am? And, a small thing I know. We never got our banana bread welcome basket. We "reminded" them about it twice. Got two guarantees that it would be there but never got the basket. We had a room key "die". Another trip downstairs for that. I guess we expected more. But it's beautiful and the people are very nice. February 5, 2013
Rated 5 out of 5 by Beautiful setting on Waikiki Beach The location cannot be beat and the staff were very friendly. We enjoyed staying in both the tower room and the historical wing with lovely ocean views. February 3, 2013
Rated 3 out of 5 by Old and Newer Hotel with Amenities Cost Traps Plus side--Friendly Staff, Clean Rooms and Property, Rooms Price Competitively, Elevator Availability for Old Section-Super. Minus side--However Avoid Staying in the Older Hotel side, Garden view may be lacking and no Balcony. Be preparded for hidden cost at Ocean Side (Chairs and Umbrella). January 31, 2013
Rated 3 out of 5 by we liked it but????? we booked a garden view room with the intent to use points to was pretty full when we arrived but the hotel check in folks advised to check back in a few days to see if an upgrade was available......we did so and were given a room key to check out room 318 which was awsome and advised we would like this upgrade only to be advised that it would take all my 25000 points and an additional $75 per nite...but we told the person 1st that we only wanted to use points for the upgrade......they seemed to turn it into a "bait and switch" scam....why not just be upfront about it?....especially since this is our 4th honeymoon visit to the royal hawaiian hotel since 2000......guess loyalty doesn't mean much to the starwood folks or this hotel......however... our room was very nice as is but we had to keep hunting down the room service folks daily just to get shower stuff replacements and plastic bags for the ice bucket even though we left a tip for the room service folks earrly during our stay....only found a few long black hairs on the bathroom floor (neither of us have long black hair) but even once is a creep out....why don't they wear head covers to keep this from happening? continuing.......the pool experience was very strange as on our last full day there some guy who we never saw the previous 6 days came out to advise us that they removed our stuff from from the chairs we were trying to reserve only to put then back but still had to come over and lecture us on their pool rules....geeeze....where was this guy all week when i kept asking what the pool protocal and program was to get lounge chairs at the pool?.....amazingly enough that same day a sign was finally put on the attendents towel counter that explained in detail what the pool protocal was for reserving poolside lounge chairs.....we paid $400 a nite just to get lectured in front of everyone else out there about this.....nice job!!!!!........and oh by the way......they have a separate pool for kids but apparantly the smaller pool at the RH is more attractive so every day there were kids 12 & under or whatever that would run around and jump in and splash the folks lounging and reading much to everyones annoyance.....and they would always be drawn to play with the chair meant specifically for disabled folks but apparantly was just a toy for them to play with.....well where was our mr hero or anyone else to set these kids straight about running and jumping.....our hero must have been a pretty busy guy to show up one day just to lecture us but never conveniently be around to monitor thes kids "in action"........RH should just designate their smaller pool for the adults and refer the kids to the kids pool...."what a concept".......other than these small annoyances the place is very nice but this was our 4th and worst visit and will take some time before we muster up the desire to return.......have fun and aloha!!!! January 31, 2013
Rated 2 out of 5 by Much lower level of service compared to last year While the hotel staff was very welcoming, and the room are great, there are a few things that took be aback. In particular, I was shocked to discover that the hotel started charging USD 40 for an umbrella and a chair on the beach, which is outrageously expensive, and a big downer compared to be previous stay at that hotel a year earlier. C'mon, this is absolutely ridiculous. And plus the beach staff was not very pleasant at all. The hotel should increase the USD 36 resort fee by a few USD to include the use of chairs and umbrellas at the beach. The rooms are also more loud than I remembered, especially in the morning. The location, however, cannot be beat, but this should NOT be a reason for taking advantage of their customers. January 31, 2013
Rated 4 out of 5 by First Experience at Royal Hawaiian Great Location and Royal Feel Originaly we were disapointed with our room. We booked a front ocean view room and were put into a room where you had to huddle in a corner (4 of us) to see the ocean. The room faced to the side however you could see the ocean but not what I would consider a front ocean view room that was booked and paid for at full price 9 months prior. Not only that the towels in the bathroom were not fresh and there was rubbish next to the bin. This was week 5 of our US holiday where Hawaii was a 5 nght stop over for pure relaxation before returing home to Australia. Upon speaking with house keeping we were given new towels for the evening. Unfortunately there was no other rooms available that night and we were moved to a new room the following day for the remainder of our stay. We were however compensated with a breakfast and an appologiy letter which helped ease the frustration My 17 year old daughter was keen to book a trip to see the island. The female Japanese speakeing agent was on the phone when my daughter entered the room which is fine so she looked at some brochures while waiting. However she was overlooked twice by the agent who chose to serve the two non english speaking couples who entered seperately after my daughter. Finally acknowledging my daughter some 35 mins later. Lastly we were dispponted by the pool service. We had to get our own menus and then come back to order becase the server was busy chatting with more familiar or regular guests. The rest of the time was fine but we lost a day out of 5 because we could not unpack and unwind due to the move. We would consider staying again but we would also compare other options before booking. I would also like to know the exact room view for the price in the future so there are no disppointing surprises. January 28, 2013
Rated 3 out of 5 by Not worth the cost Beautiful grounds, but Not worth the money. Service was so-so, most of the staff seemed like they wanted to do the minimum of what they could get away with (with a couple bright exceptions). Rooms were not as clean as expected. The beach is so crowded and had more rude people than I have ever seen in one place at one time. Overall, did not even compare to other 4-5 star facilities that I have been to. Nothing really that special about it. January 27, 2013
Rated 4 out of 5 by This hotel is an oasis from busy and noisy Waikiki The approach to the hotel is picturesque. The ground are magnificent and the hotel decor is fitting to the tranquility that is Hawaii. However, the service is spotty. Check in was long and tedious. The room cleaning staff was fantastic. However, the dining staff needed training and lacked efficiency. Valet service had good and bad days..Room service was excellent. Overall, the hotel tried to personalize your visit and make you feel at home. January 25, 2013
Rated 3 out of 5 by Not enough attention to details A 5 night stay. No turn-down 1 night, no bath mat 1 day, no wash cloth 1 day. Sporadic Internet connectivity. No notice of dining facilities being unavailable. January 25, 2013
Rated 3 out of 5 by Amazing Hotel - Disappointing Service My girlfreind and I rented chairs on the beach in the section that had service bar & food service. After asking for a server 3 times we finally went up and got a menu. Asked for a server to place an order and after an hour and 15 minutes we finally went up and ordered from the bar. We were then told to come back in 20 minutes to pick up our food and that they will not deliver it. For such a classy hotel with so much history i was shocked with the lack of care from the employees. January 24, 2013
Rated 5 out of 5 by Fabulous hotel! Our room, the staff, grounds, food - everything was beyond our expectations. We were celebrating our 25th anniversary and on the last night they provided us with a private cabana for dinner - so romantic. Will definitely return! January 24, 2013
Rated 3 out of 5 by Stereotypes Everything at the Hotel had exceeded our expectations except for a couple of staff members. My children (16 & 17 yrs) was downstairs cruising.g by the rocking chairs and they were both questioned, quite intensely, about their reasons for being on property. I spent the money to stay at the Royal Hawaiian because it is the one hotel that is desired by both foreign travelers and locals. My expectations from a hotel is to always make my family and I feel like we are home. Unfortunately, my kids felt like they were criminals and felt like they were being picked on especially after being questioned once again in the back lobby of the hotel. This was unacceptable and quite frankly rude. January 23, 2013
Rated 5 out of 5 by Great Hotel What a wonderful hotel experience. January 22, 2013
Rated 5 out of 5 by Peace and quiet Highly satisfied, the staff was very friendly, the hotel was neat, clean and tidy. You could walk to everything and it's location ensured peace and quiet. I highly recommend this as a vacation must. January 21, 2013
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