Rated 5 out of 5 by Pokita Amenities
Loaded with everything you could want
March 5, 2014
Rated 3 out of 5 by frank92694 Disappointed!
Our family recently stayed at the Westin Kaanapali Ocean Resort for our summer vacation. We intentionally booked an "Ocean View" villa to insure that we were placed in Towers 1-3 on the South side. We wanted our daughters to experience Maui with all it's beauty, which starts with viewing the ocean each morning. That said, the extra charges were paid to insure this request was met. Sadly, the hotel was over booked and we were downgraded to a garden view room in the back of Tower 7. This room faced the construction site next door with the street noise of the highway. I was horrified but there was nothing the hotel could do for us until day 3 of our stay. To bout, we prepaid for the breakfast buffet each morning of our stay and somehow the hotel staff couldn't locate our vouchers. This was a battle we dealt with our entire stay. Not being resolved until our departure day. Each morning we had to hunt down clean bath towels because house cleaning missed our villa but once. Urgh! We still haven't received an apology about our room downgrade, much less a refund for the money we paid. Mind you, we come to Maui each year for vacation and have NEVER been treated so poorly. We would NEVER recommend this hotel to anyone!!!
August 27, 2012
Rated 1 out of 5 Watch out - Bait and Switch
My niece was getting married and had a block of rooms for the guests to choose from. Since this was going to be a big vacation for my spouse and me, I opted to spend the money and pick the best room available, an ocean view 1-bedroom. We were excited. When I checked in at 11:00pm, we were tired when the staff handed my key to me. It was room 3106. This was a crappy room. It was on the first floor with a view of the back of a restaurant (The Ocean Pool Bar and Grill). The “Ocean view” was completely blocked by vegetation and the back of the restaurant. The noise from the staff in the back of the restaurant made sitting on the balcony almost unbearable. Talk about a “Bait and Switch”. Only after my niece got involved and a better room became available (3 days) was I offered a better room or stay at a reduced rate ($60/night off). I stayed in the room avoiding the hassle of moving. I really wonder if I had not bitched about the room if “The Westin” would have said or done anything. I seriously doubt it. I was seriously disappointed. The only bright spot was the housekeeping staff, Top notch.
February 18, 2014
Rated 1 out of 5 by JE326 Nice hotel but service was lacking
During our stay;
* The first room we were given, the room key didn't work
* Once we got a key that worked the room wasn't cleaned
* Front desk stay was unhelpful in finding another room
* As soon as we got to our new room the toilet clogged
* Waited an hour for maintenance to turn up
* Maintenance left a mess
* Waited another hour for housekeeping to turn up to clean the mess
* In all the toilet clogged four more times while we were there
This is a nice property, in a great location but the service does not meet our expectations of the brand. We were hoping for a nice relaxing vacation but ended up spending far too much our our time dealing with "issues".
July 17, 2013
Rated 1 out of 5 by Marbleguy Let Down
To use the word villa is stretching the imagination a little. Time share condos is more like it, service is all a la carte so if you go away for a vacation get ready to spend extra to get the rooms cleaned towels changed etc. Views tend to be more of the highway or parking lot and staff seem uninterested in helping apart from our concierge Caroline, she was very nice. Restaurants leave a lot to be desired and happy hour pool drinks taste very watered down. I'm a SPG Gold and very loyal to the brand but this was a big let down.
February 17, 2014
Rated 5 out of 5 by Poppy13 Beautifuf
The place is beautiful, wonderful property. Only on complaint; the parking is near impossible, be sure to ask for the smallest car they have. Spaces are so tight there were nights we could not park and get out of the car an both side, the passenger had to climb over to the driver side to get out.
February 28, 2014
Rated 4 out of 5 by Scubaman Beautiful, Relaxing and Comfortable
The facilities and service received during our stay at the Villas were very good, from check in with Boyd who put us in a very nice room, to the reservation made for us at Momma's Fish House, by our concierge Caroline; thank you both for the service you provided us.
The staff I passed throughout the facility provided directions and were very friendly.
We stayed in 6129, a one bedroom unit in the North facility where it was quite with a beautiful view of gardens right off the patio.
There are play areas for children in the South facility courtyard pool which is right next door. Thanks to Boyd we were in the North area at an inner portion of the facility which gave us less people traffic than an ocean view room or a room located by a pool. It was relaxing & peaceful during our whole stay. The room was spacious especially the bedroom which was very nice.
My only issues were the glass windows between the bedroom and the bathroom; I'm an early riser and turning on the light, lit up the bedroom which didn't make my spouse happy The mattress needed to be turned because it had the usual rut from not being turned. When we turned it; there was little benefit as it hadn't been done in such a long time, if ever. The last item is the toilet isn't secure to the floor (works great) just rocks a little when you initially sit down, needs attention.
I received a massage on the last day from Luis from Columbia, (thank you sir) I only wish that I could of gotten a late check-out to enjoy all the other features of the spa for a longer period of time. The staff in the spa were friendly and pleasant as well.
My only disappointed was that I couldn't take advantage of the offer to purchase a unit because of business opportunities we're currently involved in. We will return to Maui and would hope to become an owner in the future. Please tell Cindy thank you for the presentation.
March 2, 2014
Rated 1 out of 5 by MAUIAZ AVOID- they don't care!
AVOID AT ALL COSTS! WE OWN 2 WEEKS IN A 2 BEDROOM AT THIS RESORT - OCEAN VIEW TOO. WE BOOK OUR RESERVATIONS 8-12 MONTHS IN ADVANCE. EVERY SINGLE YEAR WE GET SCREWED AND PLACED IN AN AWFUL ROOM. THERE IS ALWAYS A NEW EXCUSE FOR WHY WE ARE NOT GETTING OUR OCEAN VIEW ROOM. I AM HERE NOW FOR MY 40TH BIRTHDAY CELEBRATION AND THIS PLACE HAS RUINED IT! On top of always getting a horrible room, they now allow smoking! I have owned here for 7 years and there has never been smoking allowed. Apparently smoking was voted in a couple years ago- we were never informed or given the chance to vote against it. Now we have to endure the smell of cigarettes our entire vacation. The spa was awful. Paid $105 for a gel manicure and the girl left me with 3 bleeding fingers! Both fitness centers are small and packed until 2 pm in the afternoon- great time to work out while on vacation right? Housekeeping service is very friendly. The front desk is by far the worst out of every SPG property we have ever stayed at. They just don't care at all about anything. It's almost like they think we have to stay here and don't have any choices to stay somewhere else! I'm dumping this property as soon as we get home! The only positive thing about this place is the snorkeling in front of the property - it's the best on the island! Thankfully it's a public beach so you don't have to stay here to use the beach. Goodbye Westin Ka'anapali - never again will I stay here.
July 19, 2013
Rated 1 out of 5 by SadWestinVacationsOwner Leaky toilets and airconditioner!
Booked four rooms for four families to celebrate my Dad's 80th birthday. Requested rooms be near each other. Rooms were placed on opposite sides of the lobby, one on the North side and the other on the South.. When questioned, the front desk attendant said curtly its just a request that they didn't have to satisfy. In our room we are on our second toilet leak in addition to an air conditioner leak on the carpet! They take care of each problem but we are scared of flushing the toilet and have to step on soggy carpet. Westin is really bringing our vacation down.
August 5, 2013
Rated 3 out of 5 by Simon876 Typical timeshare resort
The location was what we wanted - the resort facilities were secondary in our priorities. As with many timeshare resorts, the on-site food and drinks were relatively expensive.
The rooms give an initial impression of luxury but beneath the gloss we found: Beds were far too soft - not great if a firm mattress is needed,
Evidence of poorly repaired water leaks,
An overpowering smell of bleach (there's clean and over-clean),
The timeshare sales team was pushy (despite insisting that it was a 'no pressure presentation') and ill-informed.
The 'fitness centre' was a cramped collection of weights, running machines and poorly maintained static bikes. We were looking forward to using the bikes but they were completely unsuitable for our needs.
December 19, 2011
Rated 3 out of 5 by SleeplessInMaui Horrible beds
My home resort is a Westin also, with the "Heavenly Beds"... best bed I have ever slept in, the linens are exquisite! This place's bed was horrible! The bed was lumpy and felt like I was in a hole all night, The sheets were awful!!!!!! No fitted sheets, rough and way too small. Nothing like waking up to touching a bare mattress that god-only-knows-what has been done in it previously or not being able to cover your shoulders without exposing your feet. I called for bigger sheets but ended up with exactly what I stared out with. And it's not like I can put an extra pair of sheets in my car to use... can't drive to Hawaii. I really expected more from a Westin especially since their signature is "Heavenly Beds"
November 9, 2011
Rated 3 out of 5 by GlobalRoadWarrior There are probably better choices
If you don't need the kitchen, there are lots of other options. The Westin Ocean Villas is an OK property, but don't expect the excellent Starwood treatment. It was a 45 minute wait to check in followed by another 50 minutes and 2 visits to the bell desk to get my bags. As a Starwood Platinum member I got a 5pm check in, a 10 am check out and a stunning view of the parking lot. This is unfortunately the "timeshare" experience with a Westin label.
April 2, 2012
Rated 3 out of 5 by Jimmy More of a time-share than a hotel
Got a promo package to stay for 5 days:
1) Room was smallest on site (studio) and on the 1st floor, so not the best "upgrade" I have ever seen
2) Air conditioner was not adjustable, and it was freezing cold during the night in Maui!
3) This more of a time share type of resort than a hotel, and the nights and stay does not count towards the qualifying nights or stays.
November 30, 2012
Rated 5 out of 5 by ParadiseFound Paradise Found
From the moment we stepped onto the property, into our room and on our patio, we felt that we really had found paradise. This is our 3rd stay at a Westin Vacation Villa and all of them have been relaxing, beautiful, heavenly and beyond expectations. I agree that smoking on the patios is unpleasant,. Also, Westin MUST address the slippery pool area - saw too many people silp and fall. One poor lady broke her wrist this week! And Westin MUST get new pool chairs that don't hurt your back!!! Get cushions please!!!
December 9, 2011
Rated 5 out of 5 by D3B2 Beautiful place to vacation
Could not have asked for anything more in this holiday rental. Would definitely recommend it. Only surprise was parking charge at $10.00 a day. We still will be back.
February 4, 2014
Rated 5 out of 5 by EasyGoing1 Outstanding service from arrival to departure
The Westin Ka'anapali Ocean Resort Villas is simply outstanding in its venue, quality of villas and service. One of the best resorts there is on Maui - would very highly recommend it to anyone looking for a relaxing, luxurious resort environment. Spent our 30th wedding anniversary there and it was just perfect. Great for families too with many activities for everyone of all ages. The villas are well furnished, making home away from home really like home, but better.
February 18, 2014
Rated 5 out of 5 by gwpaul Westin Maui
Hotel had all the amenities you would expect and want. Great shuttle system to get to and from Lahaina. Alan Caban, the shuttle driver was extra helpful
February 2, 2014
Rated 5 out of 5 by Ken3 Don't get stuck in island view on the back of building 4
We're owners at WKORV North and decided to stay at the South property on a promotional rate for 5 nights. We knew that it was an "Island View" room, but we had different expectations. All of the "Island Views" in the North property are still facing the water somewhat, however, in the South property half of the Island View rooms face the highway, and the other half face the side of a building. We had expectations of sleeping with our balcony door open and waking to the sounds of maui birds, but instead all we heard was traffic noise so loud that we never opened the door for more than a minute. Also, the Kitchens in the North Studio units have a full size fridge, and in our unit in the South this trip we had a mini fridge. Our first stop after picking up the rental car was at Costco, so we had quite a challenge when we arrived at our room and saw that there was no full size fridge.
If you're expecting better than a hotel room, you won't be disappointed, but if you've stayed in villas in the North property, the South Island Views do not quite measure up.
We asked if we could move, and they attempted to find another room for us but the only other room they had was identical, and in the same building facing the same noisy highway.
The staff was very accommodating. In this instance I blame the original architects for not thinking about these design flaws for this particular building.
The rest of the property is spectacular, the Amenities are great, the staff is great, but they should consider remodeling building 4, maybe moving their sales offices there and using the sales office space as new "island view" villas.
February 4, 2014
Rated 3 out of 5 by Small1 The Good, the Bad and the Ugly
My husband and I stayed at the Westin Villas during the last 2 weeks of June, 2012. I was recovering from breast cancer surgery and my husband was on a much-needed vacation after an extremely difficult and stressful period at work. Because of these circumstances we requested a room on a higher floor that would be quiet. We were placed on the 4th floor right next to the water slide. Unless the glass doors were kept closed, the noise was continuous from morning until the evening. Also the ice maker in the small refrigerator in our studio did not work, but was promptly fixed once it was reported. However, no one could figure out what setting the refrigerator should be set on and ALL our produce froze solid. The hotel did reimburse us for that. Finally, we requested that for our second week we be moved to the North Villas, again requesting a quiet upper floor. We were given a room on the 4th floor (again) directly in front of the volleyball pool and on top of the walkway that housekeeping uses to bring in the large bins of laundry (more shouting and yelling, and rumbling from the bins). Palm fronds completely blocked any view of the ocean and consequently the room was as dark as a cave. This room, we were assured, was an "excellent room with an ocean view."
After making another request for a quieter room, we were given one on the backside of the North Building. Finally, peace and quiet.
The point of this vacation was to rest and relax. My husband had to check with the hotel on a daily basis to see if a quiet room was available for our second week. This seems to me to be the job of the hotel, not the guest. We were never offered an apology or any compensation for the inconvenience of having to move a second time in the second week and for agreeing to give up our one bedroom villa for the second week in exchange for a quieter room.
I really do love staying here, but as an owner, I want to be treated as such and I don't think our request was anything too extreme or out of the ordinary. Asking for, and getting, a quiet room should not be such an ordeal.
July 20, 2012
Rated 4 out of 5 by chooch Accomodations
We booked a vacation preview, and received an upgrade to an ocean view studio. I'm glad we got the ocean view, the "Island view" means "parking lot view." The actual living area in the studio was smaller than expected, mostly because a lot of room was taken up by the bathroom. The bathroom was huge- three large areas- a shower as big as many walk-in closets, a commode area as big as the shower area, and a comparatively small sink/tub area.
The service was great- they answered the phone with a greeting calling us by name, and the express service button on the phone connected us to anything we needed.
December 28, 2011
Rated 4 out of 5 by Flutie04 Love the ktichen
Kitchenette was great - everything we needed for an extended vacation; only knock was the climate control. it was either really cold or really hot and the air blew right on the bed (woke up with sore throats)
February 19, 2014
Rated 5 out of 5 by MauiBob Westin delivers!
We are nearing the end of a three week stay at our home resort here on Maui. Being owners when I booked I enclosed a note that my wife and I would be celebrating 25 years. We had friends visit during our second week and moved to a 2br lock off . Big shutout to Joyarama at the front desk for working hard and moving our location. Our friends have never been to the islands and loved Maui and the Westin. Brandon and the staff at the pool center were terrific. Can not wait to return...Maui Bob
January 23, 2014
Rated 5 out of 5 by babyninjamoon Amazing Experience, Amazing Service, Amazing General Manager
SPG continues to impress us, we have been staying for years. This trip was our babymoon. The Westin treated my wife like a queen and created and unforgettable experience for a pregnant lady. We have stayed at dozens of SPG properties and have never met a GM like the one at Westin Villas Maui. She personally made our trip amazing and we hope we can return the favor one day! Incredible experience, beautiful property, fantastic staff all around, and attention to every detail.
February 15, 2014
Rated 5 out of 5 by Sheila Excellent!
The location is perfect! We walked twice a day (at sunset daily) on this beautiful beach from the villas to Black Rock and back. Gorgeous sunsets and rainbows!
The villas are beautiful and comfortable, truly a home away from home. Very relaxing! We hated to leave.
This was our 4th December at the North Villas, which we bought in Dec. 2006 while staying in the South Villas. We have been on many "time-share introductions", but here we actually chose to buy.
The service and maintenance was great the first year we came in 2008, but we noticed it going down the next 2 years. This year, under the leadership of general manager, Angela Nolan, the maintenance and service is greatly improved and even better than the first year. The staff is responsive, friendly and helpful.
After our flight arrived in Maui, we went to Costco and then to Safeway to purchase food for our 3-week stay (longer than we have ever stayed). The staff stored our food in their walk-in refrigerator until our room was ready and delivered it to our room, offering to put it away for us. It was easy, convenient and economical. We ate all but 2 meals in our villa, grilling often. It was great to have a stocked refrigerator and pantry to eat when we pleased.
We used the gym daily and found it sufficient for aerobic and strength training. No wait for equipment.
We wish to thank all of the staff
We look forward to returning annually for a most enjoyable vacation!
December 29, 2011
Rated 5 out of 5 by Trishy87 All Inclusive Resort
Just got back from our stay at the Westin Ocean Resort Villas and had a phenomenal time. Although I am one to not spend much time in the hotel, this one has everything you need.
Pailolo is a great sports bar with multiple flat screens so you can catch your games in HD while on vacation. It was so great we ended up here rather than finding one in town.
The Ocean Pool Bar & Grill had amazing food for super reasonable resort prices. Their Portuguese sausage and eggs, is the best I've ever had. It has a few flat screens at the bar and it overlooks the pool and ocean and is a great place to relax while having some food.
We stayed in a studio which was extremely spacious and had a fully stocked kitchenette, jacuzzi bathtub, separate shower, washer/dryer, flat screen tv with HD cable, a dvd player (and rentals in the lobby), and free wifi. The bed was super confortable with plush pillows and soft linens.
While most places want to charge you for everything, this resort has found a wonderful balance between providing services and providing amenities. The free wifi was throughout the hotel so it was nice to lounge by the pool and surf the internet on the iPad. There’s a free business center with free b/w printing, a concierge that takes care of all your vacation activities, and a well-stocked convenience store with munchies, supplies, and alcohol.
Again, it says a lot when you’d rather stay at your resort rather than venture out into town. We thoroughly enjoyed our stay, didn’t want to leave, and would definitely return again when in Maui.
December 28, 2011
Rated 1 out of 5 by Horowj Next door to a water and sewage facility
At first it looked like paradise. Nice pools right on the ocean. Great snorkeling right outside on the beach. However this was all severely diminished because of its location next to a sewage plant. Apparently a line broke in the plant and we were the recipient of a foul smell throughout our stay. What makes me give this hotel the thumbs down is that we didn't know what the smell was from for a few days. I thought it was fertilizer at first or a bad tide. Then I thought it was the smell from the plant because of how the wind was blowing (that's what the hotel staff told me). I was so disgusted that I inquired about checking out to a new hotel. That's when the manager on duty told me about the issue at the plant that wouldn't be fixed for 7 more days. What really pissed me off was that he hotels attitude was it was a city of maui issue and that they wouldn't do anything for their pissed off guests. They wouldn't release my unused funds that was prepaid to Check in at a diffent property. The last straw was that I left a message for the manager on duty, a voicemail message , to see if they would at least give us passes to hang out for the day at their sister propery (westin maui resort) which didn't have the odor problem. Not even a call back.!! Other issues. I prepaid for laundry service for each day. They offer go green service if you don't need the room cleanup each day , call them and they will give you a 10 credit to your room. Sounds good. I did this for a few days but still needed towels which you could just request delivery of. I had to call 3 times to get the towels delivered. Then instead of a credit of 10 bucks they charged me 15 dollar towel service fee. This was fixed however I had to spend 30 minutes of my vacation at the front desk to get it sorted out. I understand that the hotel can't control the city water plant issue, but they sure could have communicated it better and tried to make it up to their guests In some way. They weren't even sympathetic to those that spent good money for a weeks vacation, that was pretty much ruined by the smell. There attitude was it will be fixed next week. Guess what I will be home then writing this review. I expected more from the westin management in site.
August 23, 2013
Rated 3 out of 5 by arielco Good for families, but....
Over all the room is comfortable and spacious enough. We had 2 major issues : 1. on our 2nd day we heard a strange banging noise in the room, we thought it was our neighbors' dryer. A maintenance guy suddenly showed up and said there's a pipe issue throughout the building and he is working on fixing it. 2 nights before we left that noise came back during night - we just couldn't sleep! The next day we asked for maintenance check, they left us a massage that they checked and couldn't find anything. On our last night-loud banging noise was still there!
2. we ordered lunch at the pool, for some reason which no one could explain, when you order from the pool the kids eat free policy does not apply! ha?!
Pros : -great kids pool.
- friendly and useful concierge team
-kitchen, washer+dryer in the room.
-kids under 3 eat free at breakfast and lunch.
Cons : -beach chairs are not included : $12.5 per chair per day!!!!!
-pricy food at the restaurants
- gazebo in the pool area-not included.
-they didn't clean our room for 2 days, for some reason....
-pool gear-very old, no mattresses
December 29, 2011
Rated 5 out of 5 by Maui13 1st vist to Westin and Maui
Checked in with Jade, she was fantastic. Knowledgeable and friendly. Offered her assistance in any way possible.
Cabana Staff was fantastic always helpful. Brandon was quick to assit me when I was inquiring information about a sting I had from snorkeling. Everything you needed to visit the beach was right there. Rates to rent these items were resonable.
Service and food was fantastic at Pulehu.
Spa Staff was wonderful and helpful.
Ocean pool and grill and Pailolo was ok, not my favorite.
January 17, 2014
Rated 5 out of 5 by onetufcookie Wonderful whale season stay!
First time at this property, last visit two years ago at the resort/spa. The Villas are beautiful, the accommodations comfy. We were in a studio with three adults, a bit tight when we were all hanging out but managed to find a space of our own on the lanai when needed. Loved the kitchenette so we didn't have to eat out all the time. Very friendly staff both in the Villas and at the pool/bar areas. Saw whales every day from the beach in front of the property. Would definitely come back!
February 11, 2014
Rated 5 out of 5 by Sunshine2 EXCEPTIONAL!! Location & Staff
This was my third stay at the villa's and I can't wait to return!! The location of the hotel was perfect, right on Kaanapali Beach and just minutes away from Whalers Village. The rooms are lovely and I loved the convenience of the complimentary shuttle, and the friendly service provided by Tina and Alan. Mylin, at the Front desk went out of her way to ensure my stay was perfect. And, special thanks to Manny for welcoming me back and providing such great service. The staff at the Westin should be commended for all they do to make their visitors feel like VIP's. My thanks to everyone for providing me with a memorable week on Maui!
November 23, 2012