Rated 3 out of 5 by Melly22 Sheraton quality a long way to go in Sanya
After staying at Sheraton resorts/hotels in Asia and other 5 star branded places, this was not up to the high quality we are used to.
- beautifully designed building, but lacking up keep to furnishings such as couch in room, cushions were stained in dining area, wooden furniture looking tired.
- lovely location
- for an older hotel, the room still had a modern feel
- quality of breakfast was good, nice tasting pastries/cakes, lovely fresh bread
- lobby bar service and drinks were good
- lack of English speaking staff
- not a selective choice in restaurants- one closed and one being refurbished
- the cost of my dinner at the cafe was very expensive for a very small piece of dried salmon and tasteless squid ink pasta
- looking for the service by the pool
- the cost did not meet the quality of Sheraton experience
- staff need to be more vigilant of patrons behaviour that effects the experience of others eg/ young children in adult pool, loud rowdy behaviour
We realise that some of these factors are driven by the current cliental, however if Sheraton and Sanya tourism wish to broaden this, these areas need to be addressed.
April 20, 2014
Rated 5 out of 5 by SantaLucia Facility and pool are very good
Water slide is my kid's favorite.
April 17, 2014
Rated 4 out of 5 by Aussiegolfer Staff very accommodating!
We were a group of eight on a golfing tour of Hainan. At the Sheraton Sanya Resort, we were well looked after by the staff, in particular Ken Chen, the F&B Operations Manager. Ken was very helpful , pleasant and attentive to our needs, especially when dining.
The whole resort was a wonderful experience, and would recommend this hotel to anyone travelling in this area. In particular, the facilities provided for children were exceptional, so would be a great place to stay for the family.
December 3, 2013
Rated 2 out of 5 by KarlBJ Room
The carpet in the guest room level is old and smelly,
There are not enough power socket in the room.
November 11, 2013
Rated 5 out of 5 by OksanaL Great Experience!
Want to share my great experience and to thank you all for creating it for me and my family! From the checking in till check out we felt warmly welcomed and taken care of! The room is very clean and neat, all looks new and fresh! Breakfast was another thing which made us to fall in love with your hotel! The empty plates were flying out from our table same second it were cleaned by us) I would love to specialy thank Guilian, who was very attentive! He recommended us the BBQ buffet, which we enjoyed a lot! The atmosphere and food were outstanding! The musicians were adorable and even sang a russian song for us) My family spent a great weekends and we r looking forward to come back to your beautiful resort!
November 3, 2013
Rated 5 out of 5 by Wil131 This hotel has excellent staff and good facilities
The staff at this hotel is simply great. Check-in was smooth and efficient. The staff reminded us all the benefits for SPG members at all F&B venues. They were friendly and helpful when we asked about the facilities of the hotel and directions to tourist attractions in Sanya.
The rooms were nice though a little out dated. They were still clean and comfortable.
My recommendations would be to have life guards at the swimming pools and free wifi in the rooms.
September 23, 2013
Rated 5 out of 5 by GP67890 Great Hotel
The highlight of the stay was the hotel staff. They were very friendly, and extremely helpful.
The hotel had exceptional amenities, and the beach was beautiful.
September 9, 2013
Rated 4 out of 5 by travelr GREAT location & environment, however...
details were not up to a premium hotel standards. Adequate, but not outstanding service. Few people smiled...
Pool & beach areas are fantastic!
July 25, 2013
Rated 3 out of 5 by Wayne Old hotel with low service
Must renovate the hotel and must train the staffs. overall service much lower than expectation
May 3, 2013
Rated 5 out of 5 by RS69 Great Experience
We visit this hotel as a family with to children 4 and 7 years.
We never had such good experience.
Not space enough to explain everything.
Great room, great housekeeping.
Excellent food, great overall service.
Family is definitely satisfy we will come again for sure.
Thanks to all who took care about us!
May 20, 2012
Rated 2 out of 5 by dj27 Poor staff
Location and resort is beautiful. However, like many others have said, the training of the staff is poor. Food & Beverage is poor, and the maintenance of the tennis courts is horrible. We had to change our room as the first one was dirty. Additionally, the large convention made this place extremely crowded. Not a private getaway.
April 28, 2012
Rated 1 out of 5 by Whitefang Lousy experience
good hardware and beach. That is the only good thing abou this hotel. The rest, from food, service training are very much substandard. If you are looking for a relaxed and hassel free holiday, don't come to this place. The management seems to care more about promoting over priced X'mas meal than meeting the basic hotel service standards. This is coming from a Starwood platinum member who has logged in many nights at the system. Nothing here, but disappointment
December 25, 2011
Rated 1 out of 5 by MAKOTO ビーチの有料アトラクションにがっかり
May 1, 2013
Rated 1 out of 5 by singapore 不満
March 26, 2013
Rated 4 out of 5 by Miaomiao 服务非常好！
August 8, 2016
Rated 5 out of 5 by David2016 曾经的亚龙湾旗舰酒店
July 18, 2016
Rated 5 out of 5 by Beef Another great stay
This hotel has been around for a while and I have been here a few times over the past decade. All nice. This is a very nice / stylish resort hotel. Yeah a bit old now. Overall well maintained and services still good. Nice platinum member room UG. Staff helpful.
The hotel is on the best part of the YaLong beach which is nice for sea swimming. Pools are good too.
Have not been to the clinic here before - not until this time. It's pretty helpful to have a clinic.
Breakfast restaurant - staff pretty effective. A few female staff up to the resort type hotel services (not only effective but also friendly/good smiles). Oh well this is a busy big hotel / restaurant...
May 19, 2016
Rated 5 out of 5 by zyhdht 推荐
January 2, 2016
Rated 4 out of 5 by rbtyii 【值得推荐】
November 9, 2015
Rated 5 out of 5 by Martin668 适合家庭出游
June 24, 2015
Rated 5 out of 5 by xiaoma 度假很悠闲
March 23, 2015
Rated 5 out of 5 by JACK516 蛮好的度假酒店
March 17, 2015
Rated 5 out of 5 by 42881438474 一流的沙滩，园景，服务。
December 2, 2014
Rated 5 out of 5 by slipper23 酒店住着很舒服
December 2, 2014
Rated 5 out of 5 by fionameng 这家酒店很干净，设施齐全
November 24, 2014
Rated 5 out of 5 by nanakoo88 满意的一次旅行
November 14, 2014
Rated 4 out of 5 by engel 印象非常深刻的入住体验
November 4, 2014
Rated 5 out of 5 by hj1977 舒服的度假
October 6, 2014
Rated 4 out of 5 by YunyunZ 酒店环境真心不错
September 26, 2014
Rated 5 out of 5 by cc1872 够档次
September 17, 2014