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Rated 4.3 out of 5 by 163 reviewers.
Rated 3 out of 5 by Sheraton quality a long way to go in Sanya After staying at Sheraton resorts/hotels in Asia and other 5 star branded places, this was not up to the high quality we are used to. Positives - beautifully designed building, but lacking up keep to furnishings such as couch in room, cushions were stained in dining area, wooden furniture looking tired. - lovely location - for an older hotel, the room still had a modern feel - quality of breakfast was good, nice tasting pastries/cakes, lovely fresh bread - lobby bar service and drinks were good Negatives - lack of English speaking staff - not a selective choice in restaurants- one closed and one being refurbished - the cost of my dinner at the cafe was very expensive for a very small piece of dried salmon and tasteless squid ink pasta - looking for the service by the pool - the cost did not meet the quality of Sheraton experience - staff need to be more vigilant of patrons behaviour that effects the experience of others eg/ young children in adult pool, loud rowdy behaviour We realise that some of these factors are driven by the current cliental, however if Sheraton and Sanya tourism wish to broaden this, these areas need to be addressed. April 20, 2014
Rated 5 out of 5 by Facility and pool are very good Water slide is my kid's favorite. April 17, 2014
Rated 4 out of 5 by Staff very accommodating! We were a group of eight on a golfing tour of Hainan. At the Sheraton Sanya Resort, we were well looked after by the staff, in particular Ken Chen, the F&B Operations Manager. Ken was very helpful , pleasant and attentive to our needs, especially when dining. The whole resort was a wonderful experience, and would recommend this hotel to anyone travelling in this area. In particular, the facilities provided for children were exceptional, so would be a great place to stay for the family. December 3, 2013
Rated 2 out of 5 by Room The carpet in the guest room level is old and smelly, There are not enough power socket in the room. November 11, 2013
Rated 5 out of 5 by Great Experience! Want to share my great experience and to thank you all for creating it for me and my family! From the checking in till check out we felt warmly welcomed and taken care of! The room is very clean and neat, all looks new and fresh! Breakfast was another thing which made us to fall in love with your hotel! The empty plates were flying out from our table same second it were cleaned by us) I would love to specialy thank Guilian, who was very attentive! He recommended us the BBQ buffet, which we enjoyed a lot! The atmosphere and food were outstanding! The musicians were adorable and even sang a russian song for us) My family spent a great weekends and we r looking forward to come back to your beautiful resort! November 3, 2013
Rated 5 out of 5 by This hotel has excellent staff and good facilities The staff at this hotel is simply great. Check-in was smooth and efficient. The staff reminded us all the benefits for SPG members at all F&B venues. They were friendly and helpful when we asked about the facilities of the hotel and directions to tourist attractions in Sanya. The rooms were nice though a little out dated. They were still clean and comfortable. My recommendations would be to have life guards at the swimming pools and free wifi in the rooms. September 23, 2013
Rated 5 out of 5 by Great Hotel The highlight of the stay was the hotel staff. They were very friendly, and extremely helpful. The hotel had exceptional amenities, and the beach was beautiful. September 9, 2013
Rated 4 out of 5 by GREAT location & environment, however... details were not up to a premium hotel standards. Adequate, but not outstanding service. Few people smiled... Good food. Pool & beach areas are fantastic! July 25, 2013
Rated 3 out of 5 by Old hotel with low service Must renovate the hotel and must train the staffs. overall service much lower than expectation May 3, 2013
Rated 5 out of 5 by Great Experience We visit this hotel as a family with to children 4 and 7 years. We never had such good experience. Not space enough to explain everything. Great room, great housekeeping. Excellent food, great overall service. Family is definitely satisfy we will come again for sure. Thanks to all who took care about us! May 20, 2012
Rated 2 out of 5 by Poor staff Location and resort is beautiful. However, like many others have said, the training of the staff is poor. Food & Beverage is poor, and the maintenance of the tennis courts is horrible. We had to change our room as the first one was dirty. Additionally, the large convention made this place extremely crowded. Not a private getaway. April 28, 2012
Rated 1 out of 5 by Lousy experience good hardware and beach. That is the only good thing abou this hotel. The rest, from food, service training are very much substandard. If you are looking for a relaxed and hassel free holiday, don't come to this place. The management seems to care more about promoting over priced X'mas meal than meeting the basic hotel service standards. This is coming from a Starwood platinum member who has logged in many nights at the system. Nothing here, but disappointment December 25, 2011
Rated 1 out of 5 by ビーチの有料アトラクションにがっかり 亜龍湾ビーチは、ホテルビーチでの有料アトラクションが充実しており、それを期待して宿泊しました。 しかしビーチの申込所の対応は、ホテルのものとは思えない雑な応対で、不審なものでした。 まず申込書のサインを求められ、その後に待ち時間が長いことを告げられました。 それでは話と違うのでキャンセルしたいと告げましたが、その場のスタッフからは、キャンセルについて吐き捨てるように文句を言われ、サインした申込書は返してくれませんでした。 サインした申込書を売上としてホテルに上げられたら、どうやって私は利用してないことを証明するのでしょうか? サービス料金の明示や丁寧な対応など、安心して利用できるよう改善して欲しいです。 May 1, 2013
Rated 1 out of 5 by 不満 プールサイドに多くのタバコの吸殻が落ちていた。16歳以下が入れないジャグジーに子供が浮き輪を持って入っていた。 これは客のマナーの問題かもしれないが、それを一切注意しない従業員の姿勢に問題を感じる。またジャグジーの水温は非常に低かった。プールサイドでタオルがなく、いつ用意できるのかと聞いたところ知らないといわれた。ホテルの姿勢に大変疑問。外国人の客は必要ないということと理解した。どちらにしても2度といくことはないと思う。場所はいいだけに残念。 March 26, 2013
Rated 4 out of 5 by 服务非常好! 位于亚龙湾的国际一线连锁酒店,服务没得说,非常好!早餐非常好,推荐预订宾馆的时候顺带预订早餐。晚上的沙滩烧烤派对非常赞,推荐体验,价格小贵,随行人员比较多的话,开销不小。另外说一下SPG会员比较关心的,SPG会员可以一天最多同时积累三间房的会员晚数,一般情况下,金卡会员可以在同级别的客房里升一档,像豪华型升级成尊贵豪华型客房,白金会员才享有跨级升级客房的待遇哈,比如客房升级成套房。最后,酒店客房的设施有点旧,不过不影响住宿体验,优质的员工服务算是弥补该不足哈。 August 8, 2016
Rated 5 out of 5 by 曾经的亚龙湾旗舰酒店 10年前来三亚,亚龙湾喜来登显然是整个亚龙湾最好的酒店,最好的设施最好的位置最好的服务。现在新酒店层出不穷,喜来登有些显旧了,但是服务依然很棒。下次去亚龙湾还住喜来登 July 18, 2016
Rated 5 out of 5 by Another great stay This hotel has been around for a while and I have been here a few times over the past decade. All nice. This is a very nice / stylish resort hotel. Yeah a bit old now. Overall well maintained and services still good. Nice platinum member room UG. Staff helpful. The hotel is on the best part of the YaLong beach which is nice for sea swimming. Pools are good too. Have not been to the clinic here before - not until this time. It's pretty helpful to have a clinic. Breakfast restaurant - staff pretty effective. A few female staff up to the resort type hotel services (not only effective but also friendly/good smiles). Oh well this is a busy big hotel / restaurant... May 19, 2016
Rated 5 out of 5 by 推荐 酒店风景不错,但设施陈旧,今年可能会重新装修,期待装修后有焕然一新感觉。 January 2, 2016
Rated 4 out of 5 by 【值得推荐】 这次到三亚是为了拍婚纱照,亚龙湾的喜来登有很美丽的园林设施,为拍照提供了很好的环境;工作人员都非常友善,彬彬有礼;不过可能是因为建成有一段时间,房间的设施和布置略显陈旧,但面积还是很大的;酒店的餐饮还不错,泳池很漂亮;另外,亚龙湾的海滩很美,水清沙幼,会再来玩的 :) November 9, 2015
Rated 5 out of 5 by 适合家庭出游 1.酒店绿化很好,绿树成荫 2.白云中餐厅不错,SPG会员免服务费并赠送儿童套餐 3.亚龙湾居住最舒适的酒店 June 24, 2015
Rated 5 out of 5 by 度假很悠闲 景色很好,也不喧闹,海边,泳池都很安静。建议把热水壶换了吧。 March 23, 2015
Rated 5 out of 5 by 蛮好的度假酒店 带着儿子去三亚度假一周,最后的二天时间留在了美丽的亚龙湾喜来登,纯休闲放松。前台MM看到带宝宝,热情的给办理了房型升级,其它工作人员也都比较热情,非常的感谢。酒店沙滩质量比较好,应该是周边几个酒店沙滩质量最高的。早餐也比较丰富,未来去三亚,还会选择住此酒店。 March 17, 2015
Rated 5 out of 5 by 一流的沙滩,园景,服务。 酒店位置很好,处在亚龙湾的中部,酒店开业时间比较长了设施有点旧,对白金会员真的很好,升级到很好的房型,就是楼层有点低,别的都很完美,服务很真诚,很满意,下次去亚龙湾还会选择。 December 2, 2014
Rated 5 out of 5 by 酒店住着很舒服 海景房景色不错,沙滩也很好,人不多,非常适合度假,硬件就不说了,服务人员都很好,尤其是前台的服务员态度都超级棒 December 2, 2014
Rated 5 out of 5 by 这家酒店很干净,设施齐全 这家酒店很干净,设施齐全,去私有沙滩和泳池非常方便,景色很美。晚上还有音乐表演。前台接待员非常贴心,因为早晨走的早,还给打包了早餐,想的真周到。 November 24, 2014
Rated 5 out of 5 by 满意的一次旅行 酒店很漂亮,有私人海滩!酒店餐厅饮食有合适小朋友的儿童餐,两个孩子都很喜欢! November 14, 2014
Rated 4 out of 5 by 印象非常深刻的入住体验 这是我第三次入住三亚的喜来登酒店,这次是和朋友一起来的,酒店根据我的会员级别给出了免费的房型升级,让我感到十分满意。泳池的篮筐已经更换了,这是我们最喜欢的项目,不像上次似的留下了遗憾。早餐非常丰盛,中式餐厅的自助晚餐一般。沙滩非常干净,服务人员都很热情,有充足的毛巾可以使用,房间打扫和毛巾更换的速度也很让我满意。我相信以后来三亚还会选择喜来登酒店。 November 4, 2014
Rated 5 out of 5 by 舒服的度假 对酒店的内外环境很满意,特别是私家沙滩,对宝宝各个方面的设计很到位,就是希望能有专业的成人泳池,因为我们去的时候那里有人潜水还不让我们游泳 October 6, 2014
Rated 4 out of 5 by 酒店环境真心不错 酒店环境真心不错,员工服务也很好,确实是老牌子的五星酒店。可惜,晚上花园里面实在是太暗了,有点小恐怖并且我和小伙伴晚上逛花园的时候迷路了;泳池的实际深度比标示出来的要神,我160的身高在标注着140的地方差点灭顶。房间地板有些裂开,有点吓人;电视机太小;还有房间里面的牙刷太硬,都刷出好多血TAT。除此以外,其他都非常赞~~希望下次带爸爸妈妈来玩~~那些小瑕疵能够更好的完善。 September 26, 2014
Rated 5 out of 5 by 够档次 酒店不吝啬浴巾浴袍等用品的使用,可随意获取,很好! 但是空调制冷稍有欠缺,制冷时间稍长。 但大堂门口工作人员问客人是否叫出租车时,竟报价10元(屈百花谷,1200米,起步价8元),有点不诚实的感觉,有失五星级的形象。干脆说每帮忙叫一辆出租车小费5元,我更愿意这样给钱。 除了小小缺点外,都很好。满意! September 17, 2014
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