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Rated 4.1 out of 5 by 250 reviewers.
Rated 1 out of 5 by Disappointed I was very disappointed in our recent stay at the St. Regis Aspen. I have never done a yelp review before. I felt it was deserved on this occasion. I wish it had been a shining review instead of a negative one. Below is my yelp review: "Unfortunately, my very first yelp review comes about due to a very unsatisfactory experience at the St. Regis in Aspen. My husband and I are SPG owners and decided to use a very large chunk of our star points to stay 6 nights at the St. Regis Aspen over the Christmas season as a present to our two young children. We were there December 23rd through the 29th and although we loved being in the town of Aspen, the St. Regis was a major disappointment. We arrived around noon on the 23rd. Our room wasn't yet available as check in is at 4 pm. This is understandable and we didn't expect anything different. However, when I asked if there was somewhere we could change for our snow-cat dinner reservations, we were sent across the street to a sporting goods store. I had to go through our six pieces of luggage in the middle of a sporting goods store and then I had to change my children in the small, dirty bathrooms there instead of changing at the facilities at the St. Regis. Why we were sent across the street, I do not know. Upon our return to the hotel we discovered our roll-away hadn't been brought in. We had to call down to have it brought up at 8:00 at night and wait for 10 min. with two tired kids. The bathroom sensor light didn't turn off that night so we had to call down the next day to have that "fixed". They ended up just turning it off so they didn't fix it, they just disabled it. The following day our safe didn't work and had to be fixed. On Christmas morning we ordered breakfast at 8 am. We were told it would arrive no later than 8:30 am. We received a call at 9 am that they had to make it again for some reason and it would arrive by 9:30. They didn't charge us for breakfast, rightly so, but we didn't get it until 9:45 am after waiting over an hour and we had 12:15 lunch reservations. We were told by the St. Regis staff that there was a $55 each way charge for the car service to Krabloonik Dog Sledding and Fine dining, which we had 12:15 pm Christmas day reservations for. We chose instead to take the bus and then a taxi. The taxi ended up being too busy and no cars were available. Luckily the Westin was nearby and they took us, free us charge, in their car to Krabloonik. Upon our arrival, the staff at Krabloonik seemed very surprised to find out the St. Regis told us there was a charge. Apparently, they are supposed to bring guests there, free of charge..... Room service was in our room everyday upon our arrival back to the hotel after a full day of skiing (around 4 pm). We could never get into our room, after being out the entire day, to change and let the kids rest before dinner. Considering the mountains schedule, you'd think the St. Regis would realize that people would be returning to their rooms around that time and schedule housekeeping more accordingly. Our bathtub didn't drain on two different occasions. It was finally, after all of this and on our last day there that I decided to speak with the manager, Tyler. Tyler apologized and indicated he would remove the charges to our room we had acquired. I was very polite through the processed and thanked him. Only one charge was removed. In addition, the woman at the desk was rude when I came down to speak to him after he called our room and our reception was bad. That evening in the hotel lobby, when I asked if a table in the corner was available for the four of us for dinner the woman there said "Wellllll, someone has it reserved at 8:00 pm". I looked at my clock. It was 6:40pm. I told her I was pretty sure we could have dinner and leave by 8. That should not have been her answer to my question. The staff was poorly trained. I would have spoken up sooner but was trying to remain in the Christmas spirit. We spent a ton of points on this hotel and thought it would be worth it because it was The St. Regis. To say we were disappointed is an understatement." January 11, 2016
Rated 5 out of 5 by The meaning of excellence Every single thing was done perfectly from a delightful setting, a beautiful hotel, perfect and comfortable room, wonderful and delicious food, and most importantly attentive happy smiling staff. It was a great week and why we came back and will come back again. September 23, 2015
Rated 4 out of 5 by Sep 2015 Business Trip Stayed in a city/town-view room on 7th floor. Room furnishing/amenities were very good (e.g. Bose stereo, Illy coffee machine). Fitness center is well equipped with plenty of treadmills and elliptical machines. Dressing room and locker facilities in the Spa were also very nice. Rec'd spa treatment (60 minute massage). Therapist was super nice, but treatment was only so so. September 9, 2015
Rated 5 out of 5 by Outstanding staff! Our stay was outstanding especially because of the well trained and friendly staff. The hotel was gorgeous with all the amenities of a world class hotel! September 4, 2015
Rated 5 out of 5 by Amazing treat to stay at this hotel! I took my sister and two friends to stay at this hotel a few weekends ago. We were able to fly in for free on the company jet and the St. Regis Aspen picked us up from the airport and the driver was fun and knowledgeable about the area. I fly in here often for work and have stayed at other hotels but this far and above has been my most favorite experience!! Upon reaching the hotel, we immediately enjoyed the pool and poolside restaurant which was a very nice treat. The pool has a bit of fun whirlpool effect and the 3 jacuzzi choices were a bonus! During the evening, we dined at the Italian restaurant on the premises, though I found my pasta dish a little small in size, it was delicious and the staff treated us to an extra special dessert which was incredible (forgot what it's called but order the rosemary apricot ice cream dish, it's insane!). The following night we enjoyed the great band in lounge and just relaxing with all the posh locals who gather there to hangout at one of the city's most premier hotels. The best service we had was from the butler Bernardo who took amazing care of us when we asked for a few things during our stay there. I highly recommend asking for him, he will treat you right! All the service at the hotel is impeccable and you will feel like royalty as you are doted on hand and foot there. I only wish the rooms could accommodate two queen beds instead of the two full bed, but I still slept very well. Highly recommended hotel! August 26, 2015
Rated 1 out of 5 by Bad Stay Let me tell you what a complete disaster I had during our stay at your resort on 12 July through 14 July. We came to Aspen to attend a wedding staying at a different hotel. After the festivities we decided to stay a few extra days and of course we chose The St. Regis, our favorite hotel group. Our arrival was standard and pleasant and the first night uneventful. We ate out. Our second day proved less satisfying. As the weather was less than ideal the attendance at the pool was slow and so was the staff. We dined in town the second night. I asked the concierge what time we needed to be ready for our departure on Tuesday. I forget what the specific answer but I was also asked if we needed a ride as we did not check-in with an automobile. The amount quoted was $32.00 and would be billed to the room. I was surprised that an airport shuttle was not also offered but I did not inquire about it. My mistake. Before we went out to dinner we went up to our room to get ready and to our disappointment the room had not been attended to all day. It was around five o’clock in the afternoon! I went to the receptionist to ask to have the room serviced but after we were finished getting ready for our night in town. Apologies were not really forthcoming about the mishap. Oh well. Returning from dinner the room had been cleaned but barely. Bathroom amenities, shampoo etc had not been replenished, waste baskets were not emptied and god forbid there were not any chocolate on the pillows. Tuesday morning we had a pleasant breakfast downstairs. I went to the receptionist deck to ask for postage stamps so that I could mail a few letters, mostly bills! After a bit of figuring what to do I was told the envelopes would be left with the billing office and mailed the next day, cost of stamps billed to my account. We had a short limousine ride to the airport and upon our arrival I was asked to pay $42.00 for the trip. The plane ride was uneventful and real,axing, finally! However the story does not end here. For the past few weeks I have been getting late notices and demand for payment letters from all the business that I thought I had sent timely payments. The business apparently never stamped and mailed my envelopes. The good news is so far charges for the non-stamps have not shown up on my Starwood card. To add insult to injury I was asked to fill out a satisfaction survey via email. I did and I was a bit too kind in my evaluation but I did mention the major issues and said how disappointed our stay turned out. I have not received a followup to the survey nor any other communication. Signed not happy, July 31, 2015
Rated 1 out of 5 by Very bad service The waitstaff delivered some of the worse service we've ever experienced, and this is with counting travel to 3rd world countries. July 30, 2015
Rated 5 out of 5 by Beautiful Hotel & Staff The staff here, especially the housekeeping staff are wonderful. They anticipated my needs even before I did! July 16, 2015
Rated 5 out of 5 by GREAT hotel Hotel grounds is amazing, staff are very friendly and responsive. Laid back and very professional at the same time! June 19, 2015
Rated 5 out of 5 by A fabulous stay We were very impressed with the hotel and the staff. Specifically, Lucile was amazing, friendly, and very accommodating at the front desk. Charles, in the restaurant, provided top-notch service at the breakfasts we enjoyed each morning. Our room was very comfortable, and we had a lovely view. We also enjoyed the spa and outdoor hot tubs & pool. It would be great if the hot cocoa in the lobby was available all day long. April 14, 2015
Rated 4 out of 5 by comfort this is my third time staying at the St. Regis Aspen and it is a pleasure. However, was surprised there is no place within the hotel to buy or obtain Aspirin or Tylenol or Advil. March 30, 2015
Rated 5 out of 5 by All Around Exceptional! One of the best resort experiences I have had. Ever! The service and attention of the staff is right up there with many of the great resorts worldwide. Looking forward to next Spring already! March 27, 2015
Rated 5 out of 5 by Aspen Happy The Sr, Regis is a beautiful hotel with excellent restaurants and exceptional service but what makes it the ultimate experience is the exuberance of the staff. I call it Aspen Happy and each and every employee shares it, from front desk to housekeeping and everyone in between. February 2, 2015
Rated 5 out of 5 by Intimate Setting ideal for Couples This was my first trip back to the Rockies in 15 years. My wife and I brought our 8 year old, who had a great time and we are happy to stay at a magnificent resort in the Heart of Aspen. But looking back at our trip as a whole, Snowmass would have fit our needs of traveling with a young beginner skier much better. I think they could do a better job of explaining the different ski resorts etc. Right after we checked in, we stopped at the concierge who explained that my wife and daughter wouldn't be able to ski Aspen once on our trip because it has a very high level of difficulty. I had no idea that a ski resort in colorado existed without 1 single green run on the entire mountain. With that said, it was very easy to get to Buttermilk and Snowmass which are ideal for beginners. However, when you are planning a premium trip to Colorado during the holidays in high season, you want to take advantage of a ski in/out resort. The restaurants at the hotel are all exquisite, including the platinum breakfast menu which included a couple hot items, which is a nice bonus! Also the wait staff was nice enough to include my daughter on the breakfast plan. Upon checking into our room, it was on the small side of the Starwood resorts, but they do a great job of managing the space to make it functional given all of the winter clothes. The bathroom appeared to have been remodeled within the last 5-7 years so it was very nice as well with a stand alone bath tub which my wife loved! Storing our 7large bags was also a great idea to help manage the space in the room. Overall I would definitely recommend this hotel to couples and families with children that are experienced skiers. I skied Apen the last day and it was awesome! My daughter felt at home and there were other children there as well, so she was well occupied. Next time we will be staying at the Westin Snowmass though! January 20, 2015
Rated 5 out of 5 by First class They airport shuttle service is top notch. Additionally, there are courtesy vehicles available for pick up and drop off around town. The staff was responsive, polite, friendly, professional and the concierge service was excellent. The spa was great, amazing massage. Room was immaculate and we were allowed to rest. I plan on returning soon. January 19, 2015
Rated 5 out of 5 by excellent standard of service From early check in to amazing bar service this hotel is first rate. Everyone here treats you like a king. As a constant traveler it is always appreciated when time away feels this good. I would highly recommend this property. November 25, 2014
Rated 5 out of 5 by guest We had a wonderful stay at the St. Regis for the wedding we were attending. Everyone was so accommodating to all our needs. Libby who works in house reservation was excellent and helped us in everyway she could. Thank you for a great stay. October 14, 2014
Rated 5 out of 5 by St Regis Aspen Unfortunately our room was by the elevator..and we could hear it most of the night. Other than that, it was a terrific hotel/experience October 6, 2014
Rated 5 out of 5 by HOME AWAY FROM hOME We brought our dog with us(first time) and the staff and facility made the experience truly wonderful. They met every need we had and did so in comfort. September 27, 2014
Rated 5 out of 5 by Beautiful Facility the facility is absolutely georgous and is tastefully decorated throughout. A warm atmosphere and equisite art work are found throughout the facility. September 17, 2014
Rated 5 out of 5 by Terrific Room the hotel was above expectations with a wonderful room and excellent room service. The Concierge also helped us a good deal by securing an excellent tee time at Snowmass Golf Club. September 16, 2014
Rated 4 out of 5 by The beautiful surroundings,good location Recently stayed at the St Regis. Food was very good. I was there for a convention and asked to be upgraded to a suite. I was told there were none (during the slowest time of the year). The room we had for my husband, I and my 16 year old son was so tight. I had to climb into the bed from the bottom. There seemed to be needless furniture in the room that made it even more crowded and a full size couch that you would never sit in unless you wanted to put your feet up on the bed! The bathroom was nice but I have no idea why there are doors opening where the bathtub is. When I checked in the staff seemed rushed and in fact forgot to give me my convention material. I had no idea where anything was and everyone thought I was nuts, until I saw the beautiful folder they were given with all the details. The company running the convention were embarrassed and very apologetic. I would recommend this hotel if you are looking for a romantic getaway (only 2 in a room) or for a conference with no more than 2 in a room. September 15, 2014
Rated 5 out of 5 by Great staff, beautiful resort We had another wonderful weekend at this resort. The staff were warmer and more attentive than I remember. The front desk staff, especially Nina, could not be more pleasant and engaged. The butler staff took great care of our dogs and lit up whenever we walked them by the front desk. Everyone was very helpful and the resort itself was beautiful, exquisite, and relaxing. September 3, 2014
Rated 5 out of 5 by Great Service I recently held a meeting at the St Regis and found all of the support staff to be extremely helpful and did everything possible to insure the success of my meeting. September 1, 2014
Rated 5 out of 5 by Awesome! Outstanding Resort. This is a mountain paradise. August 30, 2014
Rated 5 out of 5 by Wonderful Hotel During Aspen's Summers Hotel and room were magnificent. Was upgraded to a 1 bedroom suite but didn't seem to have much difference from the classic room. Was nice to be on the top floor though. Housekeeping did a fantastic job throughout the weekend and the services were superb. Had dinner at TQD italian restaurant in the hotel and Derek was an AMAZING server. Did everything to make us feel at home and was the best dinner we had while in Aspen. Overall the town & hotel didn't seem too crowded the week before Labor Day which was a nice surprise. The only negative I would say would be that the staff declined to bring ice to the room and instead referred me to the ice machine which was pretty inconveniently located in relation to my room. This was odd because their guest materials specifically stated they would bring ice to the room... August 26, 2014
Rated 5 out of 5 by Exquisite Hotel We had a wonderful stay. The renovations are gorgeous. The staff was fantastic, location was amazing and we loved sitting in the lobby around the grand fireplace in the afternoons. Our only complaint was the bed was a bit lumpy and the A/C did not go down low enough (was a bit warm at night). Still, we cannot complain (nor did we) because we had such a wonderful time during our stay. We would definitely recommend this hotel. August 26, 2014
Rated 5 out of 5 by Very comfortable stay From the moment I arrived, I felt welcomed by the considerate staff. The facilities are in great shape, the rooms comfortable and well maintained, if a bit small for the price. It's a gem in a wonderful location with a warm and attentive staff who do their best to make your stay enjoyable. The only caveat: don't stay here if you don't like dogs because many guests bring them and they're hard to hide. August 20, 2014
Rated 4 out of 5 by Excellent Conceirge Services We have experienced the best concierge services ever while staying here for 4 nights for a vacation trip. Two weeks prior to our arrival, we were contacted by Stephanie, the hotel Chief Concierge on providing assistance in booking restaurants, airport pickup, information on sightseeing or any activities/events around town we like to attend during our stay. For two weeks, we exchanged several emails with Stephanie on restaurant preferences, hiking/biking trails, biking rental, transportation to/from the hotel, meeting musicians at backstage after concerts, and etc. All questions were promptly answers with detailed information along with a day by day itinerary including restaurant reservations, an excellent hiking guide listing all major trails, biking rental coupon and more. Her excellent services saved us a lot of trip/activities planning time, in addition, we had three fantastic dinners at BB's, Aquolina and Wild Figs based on her recommendation. This is what I called going for the "extra mile" to make the hotel guests feel welcome even before we arrived, and ensuring we have a great time during our stay. Martin, the Bartender, makes excellent drinks and also talked about St. Regis Bloody Mary history and the mural behind the bar. It was quite entertaining. The reason I didn't give the hotel a five star is because of its uneven services we received with the Butler Staff for our suite and the breakfast serving staff. Some staff members seemed to be very well trained but the others appeared lost. Since we are SPG members receiving complimentary breakfasts, it was not that clear for the breakfast staff as to what are the complimentary items. One recommendation I would like to suggest is to put all the complimentary and upcharge info on a nicely printed "SPG Member Breakfast Menu" card. This way, the wait staff does not need to remember what's comp and what’s not comp. August 19, 2014
Rated 5 out of 5 by Aspen trip Everything was 5* barring one item. Maid service missed our room one day. Staff was fabulous, food was great, the property is phenominal. August 18, 2014
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