Rated 4 out of 5 by Dagmar12 Helpful staff, great shuttle service, comfortable bed
Overall, we enjoyed our stay here.
The room is comfortable with a king size bed, and clean. I thought the breakfast could be better. It isn't included in the price and I didn't like the egg and bacon muffin, finding it akin to McDonalds. The shuttle is fabulous and takes you to and from the airport and also to the Rosemount train station.
August 24, 2014
Rated 1 out of 5 by stopher How bad does you customer service have to be
for the guest to insist on checking out at midnight and finding another place to stay? What started out as a disagreement on how easy it is to determine from website that parking is not included (I don't think its obvious that there is a charge at all) in rate turned into such a horrible response from manager on duty that I called Platinum line to arrange for me to be able to check out in the middle of the night and find a new place to stay. Tons of friendlier places to stay around Ohare. Do yourself a favor and stay at one of them. I would avoid this property forever!!!
February 27, 2012
Rated 4 out of 5 by Goodfella Always Great
Always a pleasant stay when I'm here. and I'm here pretty much every week. Staff is always very helpful and friendly..
August 26, 2014
Rated 2 out of 5 by Stranded01232102 Beware: shuttle service not 24 hrs as posted on web
After midnight shuttle service does not exist per night clerk George (01.23.2012) even if you've confirmed in advance that the posted info (24 hr / day; call after midnight for a pick up) is correct.
January 24, 2012
Rated 3 out of 5 by Orland Average stay
I wife and I had a two night stay. Check- in and out was quick and the staff was very polite. This hotel is very convenient to the airport and to restaurants, bowling and movies. The room was clean and comfortable. I noted that some of the furniture in the communal areas such as the lobby and the patio areas were soiled and wall paper was coming of the wall in the hall near our room. A little attention to these areas should be given.
August 21, 2014
Rated 2 out of 5 by picasso43 Is anyone there?
Hotel overall was as expected, having stayed at other Aloft locations. Qualities on plus side were location and shuttle to Rosemont blue line train to downtown-seeing this was a business trip. Downside-they forgot to pick me up at train station for one hour-seeing this was a business trip! Started walking. When finally arrived at hotel, manager offered me some free fruit from snack bar. Uh, free fruit? If you are a manager of an upscale hotel, then make something happen that means something to us travelers, like reward points for future stays, hopefully at your location, or at least another Aloft again...
August 10, 2014
Rated 5 out of 5 by JoeyG1212 Great Experience
Great experience! I will always stay at this hotel when flying into O'hare.
August 23, 2014
Rated 5 out of 5 by Emily79 Comfort and convenience with friendly staff.
The room layout is wonderful, and the bed was extremely comfortable. I love the walk-in shower and long counter by the sink. The staff was friendly, helpful and efficient. The proximity to shopping, dining and entertainment can't be beat, and the free airport shuttle was reliable and efficient.
August 20, 2014
Rated 5 out of 5 by starwoodrules Loved our stay!!
Mom, daughter, and I traveled to chicago for a weekend jaunt 1 yr ago-May 2011. The hotel shuttle was always available when needed to get to the train station or a nearby restaurant. The hotel was perfect for our needs. The highlight was a company party that used the hotel lounge area for their annual party. The Museum Store. It was a blast. They allowed outsiders to join in and dance to their dj music. Security Guard was on staff and was filming the "white old people" as they boogied down. it was hilarious and again all fun. I want to go back!!!
April 27, 2012
Rated 5 out of 5 by VeryGoodPointsStacey Nice Aloft near Ohare
The ALOFT CHICAGO O'HARE was my first experience with the Aloft brand. I was pleasantly surprised and have since stayed at other Alofts based on this experience.
There are a few downfalls for the hotel. First, parking is outrageous. The Aloft charges 3 times more for garage parking than the other Starwood hotels near O'Hare and the parking is not convenient if you have a lot of luggage. I arrived late on a very cold and windy night. I could find no where to park my car while I unloaded luggage and so I ended up going straight to the garage. The walk from the garage to the hotel (via covered walkway) is long and not easy with multiple bags! The walkway also doesn't bring you to the main reception floor - so you have to navigate the elevators several times with your bags.
Checkin was easy and the staff was very nice. I was recognized as a Platinum member, but there aren't many perks at Alofts for Platinum members (internet is free for everyone, breakfast wasn't free - no lounge, rooms are all the same, etc...) but the price was right and the location is good.
The hotel is very clean and housekeeping is willing to provide whatever is needed.
I would return to this Aloft if the opportunity arose.
April 5, 2012
Rated 3 out of 5 by Clueless69 Not a good experience, but willing to recommend if necessary
Too many issues and concerns with our room and the reservation concierge.
August 19, 2014
Rated 4 out of 5 by Michael404 Everything was perfect...except one of the most important things.
This is my first stay at an Aloft but what a concept! It is really hip and cool. The rooms are very nice and I love the walk-in shower!!! (Who needs a bathtub in a short stay hotel????) The staff is amazing and I LOVED the outdoor area next to the lounge!!!!
My only complaint came the next morning. The mattress that I had was very bad and I could hardly get up in the morning my back hurt so bad. That said, I'll definitely try again.
August 15, 2014
Rated 3 out of 5 by NHChicagoBearsFan Good Option - Staff was lacking
Overall I found the location and cleanliness to be satisfactory. Obviously you're not paying a high rate, so you shouldn't expect a 5-star experience but I thought the overall value was very fair. My one disappointment was I had a flight delay and called the hotel to ask how late their shuttle runs. I was told midnight, and would need to arrange a taxi if I was arriving later. The taxi charged me almost $40, but now looking at the website it says 24-hour shuttle. The front desk obviously did not want to go to any extra effort to arrange the after hours shuttle and took the easy way out. A disappointment.
October 10, 2012
Rated 2 out of 5 by RAM2014 Ants in the Room
I stayed 4 nights at the hotel (3 for personal; 1 business). After repeatedly asking the staff to spray the room/remove the coffee tray with sugar packets because of ant activity (each day)....on the 4th night when they were crawling on the nightstand next to the bed, I asked to be moved. I thought it was only a random 1-2 ant issue, but apparently it was a bigger problem. (BTW: I've stayed here once before - no issues)
August 13, 2014
Rated 3 out of 5 by Platinum774 Noisy air conditioner
In room air conditioner is too noisy for those that are light sleepers.
August 16, 2014
Rated 2 out of 5 by Howard42 Lots of things lacking for Families.
While the hotel itself was very nice we found a few things really lacking. There were no directories in the rooms, stains on the sheets, no extra toilet paper in the bathroom, the selection of food and the prices were really awful, not really handicapped accessible, nothing for children to do, and for the price of the room, we felt that there should be a little more added into the price.
I would not recommend this hotel.
August 12, 2014
Rated 5 out of 5 by Sue14845 Great location and facility
This was my second stay at this hotel and it was great. I was there for a meeting, location was perfect, the shuttle driver remembered me (or acted like he did!) when he picked me up at the airport and the access to the Fashion Outlets for a little shopping was so convenient. I look forward to my next visit.
August 13, 2014
Rated 4 out of 5 by Dexter69 Pleasant Stay
Pleasant Stay and good location
August 15, 2014
Rated 4 out of 5 by MeetingAttendee23 Fine Convenient Choice
We had a board meeting in one of their tactical rooms. We didn't need much in the way of meeting support, so we didn't test those services too much. It was perfect for what we needed. The boxed lunches that were brought in were nice. The meeting room was comfortable, was the bedroom. There are some restaurants near by. The area has a bit on an isolated feel. I don't think I would want to stay there for many days in a row.
August 8, 2014
Rated 4 out of 5 by Nicky80 Basic & modern stay, close to outlets
Convenient proximity to airport w/free shuttle that comes every half hour. Located across outlet mall, just cross the lights! 4 bars/restaurants across parking bridge with live entertainment. Mexican bar open till 4am. Gym basic but good. Only complaint was bed comfort was mediocre and linen was poor, with a lumpy duvet, flat pillow and thin towels...they are basic, which matches the brand but seem an unnecessary corner to cut. Bonus, shuttle will also drop you off at 'blue line' Rosemont transit stop to take metro line downtown for $5 in 40 minutes. If you are looking for a one night place to stay close to the airport that is modern, this is your place, just don't expect all the bells & whistles of service, it's not the brand but staff is pleasant just young & not as experienced with high end service.
August 5, 2014
Rated 2 out of 5 by ABx22 Hotel is a bit tired
Comforter was thread bare, bed lights didn't work and toilet ran every 15 minutes - otherwise it was great.
August 11, 2014
Rated 5 out of 5 by Sam82 Lovely atmosphere and fresh style
This was my second visit to Aloft O'Hare in Chicago. My first stay was so amazing I decided to go again. The hotel retained its style and charm but slid a little in the customer service/amenities department. On my previous trip they reimbursed parking but not this time. Our TV remote did not work properly (though a technician was sent promptly and the problem was fixed) and we were originally charged for an in-room movie that we were supposed to get free with the room package (again, I talked to the people at the front desk and they took care of it). I highly recommend Aloft for younger business folks or couples looking for something far less stale than the usual hotel stay. It's everything you need but with a lot of extras that make you feel like you're somewhere special.
September 9, 2013
Rated 5 out of 5 by SysDef812 Modern Hotel with Outstanding Service
Rooms and facility are clean and well maintained and were as presented on the website. Cool, modern Loft-like decor. Rooms are a little tight but function perfectly. Good location for us, near Allstate arena and a short free shuttle ride to the Blue Line. (Provided by Aloft) Every interaction with a hotel employee was outstanding, from the shuttle drivers to front desk and the room attendants. "Aloha desk" helped us navigate the train to Wrigley Field for a game and to the Shedd Aquarium the next day. Also directed us to nearby restaurants for dinners. Can't say enough about the staff but April and George were great. They weren't just going through the motions. No one there was. They were locked in on making sure we were taken care of. Stay here. You won't be disappointed.
August 27, 2012
Rated 4 out of 5 by Kai2013 Recent Stay
Great location and features of hotel.
August 11, 2014
Rated 1 out of 5 by sleeplessfromseattle2 Be aloof, stay away
Awful hotel. Toilet leaked even after the engineer "fixed it." One side of the hotel is flanked by large neon signs from the outlet mall that the blinds do not keep out at night. The Duvee was lumpy; it looked like a sheet was covering 6 dead rats on top of the bed. Staff refused requests to provide an alternate room and to replace the awful blanket. The hotel does not have a restaurant. The breakfast is either packaged food or reheated food that appears to have been previously rejected by Sky Chef. When I checked out, they asked about my stay. When I replied "not good" they simply gave me my bill like it happens all the time.
July 16, 2014
Rated 5 out of 5 by Manju How original!
My two friends and I stayed in this hotel this past weekend as a result of a radio contest. The decor was very original and inviting! The staff were friendly and super helpful. We weren't familliar with the area at all, so they provided us with a number of options for food as well as a shuttle to take us there. We were hoping it would also take us to the Allstate Arena for a concert, but ended up having to take a cab instead. The front desk did call the cab for us, which was very nice. The room was very comfortable and clean with the exception of a single stain on the matress. When we arrived we were a bit worried about being so close to O'Hare airport, but we didn't even hear the airplanes at night. The only downfall was that this hotel wasn't closer to downtown. Even so, we'll definitely stay again!
May 29, 2012
Rated 1 out of 5 by Abbe very old, nosy, dirty rooms
door to shower room that had a mirror on door was cracked, the hvac system was so nosy i kept waking up, i was able to here everything going on in hallway, no privacy, the pillows very uncomfortable, the carpet had bubbles coming up in the middle of room, the coffee cup cover had coffee stain on it, obviously been used.. overall the place looked worse then a motel 6....
but, the bar was great, pool area nice!
overall a cool place just needs major updating!
January 27, 2013
Rated 4 out of 5 by RAPL88 ..just the bathroom door
I loved my stay at the hotel. It was nice, clean and loved even the in room coffee. We did the movie bundle and we didn't get to watch the second movie but I was okay with it, the late check out made up for it. The only down fall, for myself and my boyfriend, was the bathroom door. It didn't close all the way, it was broken and off the rails. I would also say a few more normal pillows, two per person with the long tube ones, should come standard, just my thought. Minus those two little things I enjoyed my stay so much and if an aloft is a choice I will be sating there! Also, loved the 24/7 snack and food area and the breakfast was AMAZING!
July 7, 2014
Rated 5 out of 5 by csg359 Fulfilled need perfectly
I was very hesitant to stay at a hotel I had never heard of, but I must say if I have the chance to stay at an Aloft again I will do so in a heartbeat. Not only was the stay, park and fly program perfect for our needs, the location was easy to access, and the hotel was very unique in a modern and trendy way. The cost was very reasonable. My car was kept in a garage. The snacks I grabbed downstairs in the evening we very reasonably priced. The bed was Heavenly, and there was a refrigerator for my insulin without any hassles of asking or arguing over charges for using it. I never write reviews, but felt I needed to on this hotel.
December 8, 2011
Rated 5 out of 5 by visine This hotel was clean and perfect accessiblity to MB Financial Park.
I thoroughly enjoyed my stay. The room was cozy, the staff was great, logistically close to everything. I will definitely stay again.
August 5, 2014