Rated 5 out of 5 by DC99 Great Hotel and hospitality is wonderful!
Great Hotel and very comfortable. I liked the comfort and extra amenities for SPG members. I would stay here again. Easy walk to restaurants, and shopping. The only downside is they could better mark the best route to the Convention Center and provide a map. I was a little tentative the first day, and was not the most comfortable walking alone. By the second day, I had a better route to follow. Thanks for a great stay!
June 27, 2014
Rated 5 out of 5 by Goodfella Always have a great stay at the loft in Chicago
Staff and rooms along with the bar, breakfast always great... always very accommodating with whatever your needs might be..
June 28, 2014
Rated 5 out of 5 by Eric29 A quiet comfortable room for the weary business traveler
This hotel is a short ride from O'Hare and after having a flight cancelled and an early flight out the next morning the quiet, peaceful sleep was a welcome respite from a long day of travel hassles,
June 26, 2014
Rated 2 out of 5 by jackrabbitt details need work
This was a conference stay. We were told to get parking garage validated at the hotel. The hotel staff told us to get it validated at the Big 10 center. The Big 10 validation was only good for half off on 1 day, and I should have been not charged at all. The shower shampoo disepenser wasn't working and I would up shampooing with the conditioner.
June 25, 2014
Rated 3 out of 5 by A1976 Director
No help from front desk staff about parking. was told "move a cone'
Loud from airport- seems like building wasn't built with sound proof windows?
Sheets were ratty and snagged,
June 25, 2014
Rated 2 out of 5 by stevem4545 Room was uncomfortable and hot
Room temp was supposedly as low as it could register on the wall, but if definitely was not that cold. Water spilled out of the shower all over the bathroom tile.
June 25, 2014
Rated 5 out of 5 by ECP33 Excellent
The hotel is located in an area that is accessible to a variety of restaurants/bars as well as the airport. Downtown is only about 35 minutes by train depending on where you decide to go. The staff is very friendly and helpful with any questions or concerns you may have. The hotel has a fun, modern look to it which is great. If you have AAA, they will validate your parking for you since you have to park in a parking garage. The beds and pillows are very comfortable.
May 26, 2014
Rated 5 out of 5 by afreder Significantly Better than Expected!
I last minute booked a 2 night weekend visit to Chicago and found the Aloft hotels to be a great cost and even a better value. From getting picked up in the baggage area of O'Hare by the hotel to being greeted by name when checking in, this hotel was amazing. Great hotel service, super clean, and very trendy. It was unexpected and a great addition to have a free hotel shuttle to all the local areas, including to the "L" blue line stop several blocks away. The staff even gave us an after hours number to call for a shuttle if arriving late from downtown Chicago (which we did- the 2 a.m. call for pickup at the L station was quick and appreciated!). Highly recommend this place and have talked about it constantly since arriving home. We will be back again!
October 9, 2013
Rated 5 out of 5 by Goodfella The best staff !!
I stay here once a week and the staff always makes me feel welcome and at home.. They are the best !!I look forward to coming here !
June 19, 2014
Rated 1 out of 5 by stopher How bad does you customer service have to be
for the guest to insist on checking out at midnight and finding another place to stay? What started out as a disagreement on how easy it is to determine from website that parking is not included (I don't think its obvious that there is a charge at all) in rate turned into such a horrible response from manager on duty that I called Platinum line to arrange for me to be able to check out in the middle of the night and find a new place to stay. Tons of friendlier places to stay around Ohare. Do yourself a favor and stay at one of them. I would avoid this property forever!!!
February 27, 2012
Rated 5 out of 5 by Sherri49 Great place to stay
I stayed at Aloft in O'hare for business. It was nice, clean, and the staff was very helpful.
June 19, 2014
Rated 2 out of 5 by Stranded01232102 Beware: shuttle service not 24 hrs as posted on web
After midnight shuttle service does not exist per night clerk George (01.23.2012) even if you've confirmed in advance that the posted info (24 hr / day; call after midnight for a pick up) is correct.
January 24, 2012
Rated 4 out of 5 by RxDon Great place for Chicago meetings
Great for small meetings in Chicago!
June 17, 2014
Rated 5 out of 5 by starwoodrules Loved our stay!!
Mom, daughter, and I traveled to chicago for a weekend jaunt 1 yr ago-May 2011. The hotel shuttle was always available when needed to get to the train station or a nearby restaurant. The hotel was perfect for our needs. The highlight was a company party that used the hotel lounge area for their annual party. The Museum Store. It was a blast. They allowed outsiders to join in and dance to their dj music. Security Guard was on staff and was filming the "white old people" as they boogied down. it was hilarious and again all fun. I want to go back!!!
April 27, 2012
Rated 5 out of 5 by VeryGoodPointsStacey Nice Aloft near Ohare
The ALOFT CHICAGO O'HARE was my first experience with the Aloft brand. I was pleasantly surprised and have since stayed at other Alofts based on this experience.
There are a few downfalls for the hotel. First, parking is outrageous. The Aloft charges 3 times more for garage parking than the other Starwood hotels near O'Hare and the parking is not convenient if you have a lot of luggage. I arrived late on a very cold and windy night. I could find no where to park my car while I unloaded luggage and so I ended up going straight to the garage. The walk from the garage to the hotel (via covered walkway) is long and not easy with multiple bags! The walkway also doesn't bring you to the main reception floor - so you have to navigate the elevators several times with your bags.
Checkin was easy and the staff was very nice. I was recognized as a Platinum member, but there aren't many perks at Alofts for Platinum members (internet is free for everyone, breakfast wasn't free - no lounge, rooms are all the same, etc...) but the price was right and the location is good.
The hotel is very clean and housekeeping is willing to provide whatever is needed.
I would return to this Aloft if the opportunity arose.
April 5, 2012
Rated 5 out of 5 by AOneArtist Very Pleasant Surprise
My first time staying at an Aloft. The room was beautifully designed, loved the dispensers in the shower. I'm on a restricted diet so having the small frig in my room and access to a public microwave were perfect additions. All staff I encountered friendly and helpful. The Aloft will be my first hotel choice next time I'm in Rosemont.
June 10, 2014
Rated 3 out of 5 by NHChicagoBearsFan Good Option - Staff was lacking
Overall I found the location and cleanliness to be satisfactory. Obviously you're not paying a high rate, so you shouldn't expect a 5-star experience but I thought the overall value was very fair. My one disappointment was I had a flight delay and called the hotel to ask how late their shuttle runs. I was told midnight, and would need to arrange a taxi if I was arriving later. The taxi charged me almost $40, but now looking at the website it says 24-hour shuttle. The front desk obviously did not want to go to any extra effort to arrange the after hours shuttle and took the easy way out. A disappointment.
October 10, 2012
Rated 5 out of 5 by Theresa Staff is wonderful!
I have stayed at this hotel a number of times. I cannot say enough about the staff. They always recognize me and welcome me warmly--such a nice touch! And the location is excellent. There are at least 7 restaurants within a block, and the Chicago Outlet Mall is across the street. I would definitely recommend ALoft.
June 7, 2014
Rated 5 out of 5 by BigTenFan1 Good Experience
I spent two nights at the Aloft Rosemont for the first time this week, and I was very pleased with the quality and value.
June 4, 2014
Rated 5 out of 5 by Sam82 Lovely atmosphere and fresh style
This was my second visit to Aloft O'Hare in Chicago. My first stay was so amazing I decided to go again. The hotel retained its style and charm but slid a little in the customer service/amenities department. On my previous trip they reimbursed parking but not this time. Our TV remote did not work properly (though a technician was sent promptly and the problem was fixed) and we were originally charged for an in-room movie that we were supposed to get free with the room package (again, I talked to the people at the front desk and they took care of it). I highly recommend Aloft for younger business folks or couples looking for something far less stale than the usual hotel stay. It's everything you need but with a lot of extras that make you feel like you're somewhere special.
September 9, 2013
Rated 5 out of 5 by SysDef812 Modern Hotel with Outstanding Service
Rooms and facility are clean and well maintained and were as presented on the website. Cool, modern Loft-like decor. Rooms are a little tight but function perfectly. Good location for us, near Allstate arena and a short free shuttle ride to the Blue Line. (Provided by Aloft) Every interaction with a hotel employee was outstanding, from the shuttle drivers to front desk and the room attendants. "Aloha desk" helped us navigate the train to Wrigley Field for a game and to the Shedd Aquarium the next day. Also directed us to nearby restaurants for dinners. Can't say enough about the staff but April and George were great. They weren't just going through the motions. No one there was. They were locked in on making sure we were taken care of. Stay here. You won't be disappointed.
August 27, 2012
Rated 5 out of 5 by Manju How original!
My two friends and I stayed in this hotel this past weekend as a result of a radio contest. The decor was very original and inviting! The staff were friendly and super helpful. We weren't familliar with the area at all, so they provided us with a number of options for food as well as a shuttle to take us there. We were hoping it would also take us to the Allstate Arena for a concert, but ended up having to take a cab instead. The front desk did call the cab for us, which was very nice. The room was very comfortable and clean with the exception of a single stain on the matress. When we arrived we were a bit worried about being so close to O'Hare airport, but we didn't even hear the airplanes at night. The only downfall was that this hotel wasn't closer to downtown. Even so, we'll definitely stay again!
May 29, 2012
Rated 1 out of 5 by Abbe very old, nosy, dirty rooms
door to shower room that had a mirror on door was cracked, the hvac system was so nosy i kept waking up, i was able to here everything going on in hallway, no privacy, the pillows very uncomfortable, the carpet had bubbles coming up in the middle of room, the coffee cup cover had coffee stain on it, obviously been used.. overall the place looked worse then a motel 6....
but, the bar was great, pool area nice!
overall a cool place just needs major updating!
January 27, 2013
Rated 5 out of 5 by csg359 Fulfilled need perfectly
I was very hesitant to stay at a hotel I had never heard of, but I must say if I have the chance to stay at an Aloft again I will do so in a heartbeat. Not only was the stay, park and fly program perfect for our needs, the location was easy to access, and the hotel was very unique in a modern and trendy way. The cost was very reasonable. My car was kept in a garage. The snacks I grabbed downstairs in the evening we very reasonably priced. The bed was Heavenly, and there was a refrigerator for my insulin without any hassles of asking or arguing over charges for using it. I never write reviews, but felt I needed to on this hotel.
December 8, 2011
Rated 5 out of 5 by sherezademl excellent
I really love this place. Bed are very confotable, staff are very nice, and near to the hotel you find places to have lunch, dinner... Great location for one night near the airport!
There is a big outlet mall next to the hotel!
February 3, 2014
Rated 5 out of 5 by BrooklineRob Great Value
Great food option minutes from the property and on a nice night it's Kiernan a lie all park oasis. like the property and design the staff. Was very helpful. You will need to take a shuttle as you can not walk to this property. It's great if you have an early flight at O'Hare and are unfamiliar with the transit system. Rooms very comfortable the hallway is a bit dark. I guess it's the design . Overall I would stay here again and have stayed here twice. Great value!
May 24, 2014
Rated 5 out of 5 by CardinalRain Excellent hotel
This hotel is well run and the staff goes out of their way to accomodate guests. Proximity to to the ariport, the blue line to get downtown as well as the Chicago Outlet mall make it a top hotel in the area.
January 25, 2014
Rated 3 out of 5 by Spring31 You have to pay for everything
The hotel it self is in a great location, but you have to pay to park at their hotel which is an extra $23.00 that I didnt know I had to pay until after I was parked in the parking garage. There is no where else to park but in this parking garage. If you need something to eat or drink, you had to purchase it at the desk, no options of a cheaper vending machine for snacks or beverages. Pool was really cloudy and cold in the building. No hot tub. On the plus side, we got to check in early! Because of having to pay to park to stay there, I dont think I would stay there again.
March 9, 2014
Rated 5 out of 5 by bboy3232 Thanks Aloft
Thanks again for a wonderful experience. Your friendly staff at reception plus your clean room / comfortable bed helped turn a stressful travel day into a very relaxing night. A special thanks for the free tea and bottles of water. When I left in the morning, these were invaluable in helping me wake up and get started. Looking forward to staying at this location (and others) in the near future.
May 25, 2014
Rated 5 out of 5 by MM14 The Little Things
The Aloft brand is solid. I frequently stay at them for their consistency. The difference from one to the next are the little things. This hotel has a Great staff, starting with Liz in sales and going on to the shuttle drivers. I will always choose this hotel when in Chicago if circumstances permit.
February 14, 2013