Rated 4 out of 5 by BklynGirl174 Beautiful Westin Lagunamar!
I wish my stay was longer! The resort was beautiful and well kept and the resort staff was wonderful!
January 12, 2016
Rated 5 out of 5 by PB52 FIRST VISIT TO THIS PROPERTY
WONDERFUL PROPERTY WITH OUTSTANDING FACILITIES. THE STAFF WAS EXTREMELY FRIENDLY AND ATTENTIVE AND THE QUALITY AND COMFORT OF THE ROOM WAS EXCELLENT. BEAUTIFUL OCEAN VIEWS.
January 8, 2016
Rated 5 out of 5 by jesmithwa Perfect room and resort
Stayed in a Studio room #1243 . Awesome view. Room was vert clean and the layout for a studio was excellent. You could view the ocean and beach from your bathtub. Mall is directly across the street.
Great pool complex and of course the ocean is beautiful. Yes some seaweed but the Westin worked hard to keep it from interfering with your experience. Lunch was always great and not too expensive considering how expensive food is at other top tier Cancun resort. We like not having all inclusove so we can sample the local flair. Will be back
January 7, 2016
Rated 5 out of 5 by joeechew Excellent Customer Service
We were vacationing at Cancun Lagunamar resort in Dec 2015. The manager Abraham was fantastic. He was always friendly and ready to help. His team includes Webster, Adrian, Kimy, Alfredo, Jacome, Carlos and Guillermo. They were all very nice and helpful through out the 8 days we were there. I would recommend this resort to anyone that is looking for a non all inclusive hotel in cancun.
December 31, 2015
Rated 5 out of 5 by HookemHorns85 Another great stay here!
We (family of 4) first came to this resort two years ago at Christmas, and decided to come for our second time again this year. Everything once again was great! Highly recommended for a family getaway. Also a special mention of our concierge Fabiola who once again was extremely helpful in planning our dinner reservations and our day trip options to Chichen Itsa.
December 31, 2015
Rated 5 out of 5 by Vonn Great hotel!
The Westin Lagunamar Ocean Resort is a beautiful hotel. Our room was awesome and the view from our room was beautiful. We were on the 6th floor with views of the pools and beach. The staff was very friendly. The servers were very attentive including down at the beach. The food and drinks were tasty but can get spendy quick. Too bad this resort isn't an all inclusive. I would definitely stay at Westin Lagunamar again if it changed into an all inclusive. I would also like to note that the location is perfect for families with teenagers because it is right across the street from one of the best malls I've been to. If you go to the mall, try out the Thai restaurant. I know you're in Mexico but you will not regret it. The ambiance alone is worth checking out and the food was surprisingly good! We took the bus to the "strip" which only took about 5 minutes to get to. We found a supermarket there and bought water, alcohol, food,etc..to bring back to our room to somewhat save money. Overall, my first time experience in Cancun and Westin Lagunamar exceeded my expectations. I would highly recommend this resort.
December 27, 2015
Rated 5 out of 5 by CF6699 Great family beach location
The Weston Lagunamar is the perfect spot for a family vacation!
The infinity pool is the best we have experienced in recent years!
The beach is spacious and clean.
All of the staff were very friendly, knowledgeable and helpful. They truly believe they are there to ensure your full enjoyment!
December 21, 2015
Rated 5 out of 5 by CaptGeorge once again a delighful stay
We have been coming to Lagunamar for 8 years as owners. We've been to 5 other Westin villas including Hawaii, St John and California.
The resort is relaxing and calming. The staff is very helpful and pleasant. Pool and Viento staff helped make it a friendly stay -- Eduardo, Marco, Marcus A., Roberto to name a few.
Outstanding in friendly service were Arline at Viento and Oceano breakfast, and newbie Karimme for breakfast.
December 14, 2015
Rated 4 out of 5 by stacy58 Great service
I am not one to write reviews, but I felt compelled to acknowledge the excellent staff at this hotel. Breakfast at the Oceano Restaurant on the premises was excellent. Our daily server Enrique was there to make sure every meal was exceptional. My coffee cup never made it below half without Enrique filling it up with a smile. It was sincere, and relaxing. The staff around him followed his lead. Nothing better than feeling welcomed on vacation. Too many times that isn't the case.
December 14, 2015
Rated 5 out of 5 by Cris83 The hotel has great service and facilities
In general, the hotel met my expectations. It has great service, but the food wasn't quite what I expected.
December 13, 2015
Rated 5 out of 5 by Srabueno Simply Spectacular
This was our family's first time in Cancun. The Westin Lagunamar Resort experience is one that will remain in our memories forever. It is a beautiful place to spend a family vacation. The resort, restaurants on property and location make it undeniably the best. However, your staff makes this place unforgettable. We were treated like royalty, everywhere! The "Hola, hola's" and smiles started with Oscar at the front door! Then, continued with Juaquin at the pool bar, Viento crew, Duna Sportbar staff, Carlos at Oceano, and the loving, fun and friendly activities crew of Leonardo, Luci, Claudia and Marcela. We hope to come back for a visit soon. Keep up the amazing work! Your team can surely come to Orlando and teach the resorts a few things ;)
December 6, 2015
Rated 5 out of 5 by ChicagoDG One of the best hotels
We love this hotel and the staff. We have now stayed here 3 times and it just keeps getting better. The pools are awesome, restaurants had perfect meals (we ate there for almost every meal for a week), the beach is well maintained and rooms are the best for a family. I travel the world for my business and I rarely find this level of service and name recognition. The staff works very hard and they want you to be happy. William at the pool bar and Eduardo the pool concierge especially stand out for excellent service. We will miss all of our Westin friends and look forward to returning soon.
November 29, 2015
Rated 5 out of 5 by RTLowe Cancun 2015
Our first visit to Cancun couldn't have been much better; My wife and I had a great time; We are a bit more adventurous than some, so we rode bus to a lot of nearby sites and activities; The Lagunamar resort was perfectly situated to get to most places; Our personal concierge, Victoria Ortiz, starting taking care of us BEFORE we left home; Victoria had so much enthusiastic energy whenever we popped in to ask her advice; She always considered our comfort level when making suggestions; There are many restaurants nearby to choose from; Shopping is literally across the street; We enjoyed it so much we're already planning our return trip in 2016; We made some fast friends as well, who may join us in 2016; We were so enamored with the property we ended up purchasing a week at Lagunamar; That is a definite endorsement of our time spent at Westin Lagunamar;
November 10, 2015
Rated 2 out of 5 by WestLMar2015 Terrible check in process and staff responsiveness
There is no friendliness of the staff at the reception, no appreciation as a customer. The process of check-in is too slow and at the time they assign a room they do it based on how much you ask for a "not so bad room" The personnel at the hotel really don't care about you as a person less as a SPG. Lack of professionalism and dishonest behavior when requesting changes to your reservation.
November 8, 2015
Rated 5 out of 5 by Mitch044 Wonderful Views
The pools are wonderful. The beach is large and clean. The views from the 4th floor where breathtaking. The room was large, more like a condo. The food was excellent. We had great service poolside and at the hotel restaurants. The hotel is located across the street from a great shopping mall with lots of food choices. The bus stops right in front of the hotel and is very easy to use. The only negatives were the construction taking place on our floor, we had paint fumes drifting in one night. There are plenty of pool chairs, but if you want a space next to the pool you need to get up very early. Overall, this was a beautiful property and the service was excellent.
November 2, 2015
Rated 5 out of 5 by 2expressos "Home" resort
My wife, Ginette, and I recently returned from our latest trip to Lagunamar Resort in Cancun, Mexico. We have been going to Lagunamar since 2008 and always expect to be well received when we travel to Lagunamar but every time we go, even with our high expectations, we are amazed by the absolutely outstanding warmth of the staff. From Corina and Gustavo in reception who worked with us to make our mid-stay (2 week) transition as seamless as possible, to Kimy and Gerardo in the Tierra Market who provided advice and direction for cooking and supplies, every interaction with the staff was over-the-top.
It is so wonderful to be welcomed as family by the entire staff from the concierge, Emma, to the bar and waiter staff. The supervisors of the bars and restaurants, Pedro, Ernesto, Abraham, Freddy and Alberto have assembled great teams. The camaraderie and interaction displayed by Willy B., Jorge C., Phillipe, Joaquin, Michael and Luis behind the bars, keep clientele coming back for more. The hustle of the waiters; Marco A., Roberto, Gonzolo, Edgar and Eduardo, etc., ensures that every one of the guests are well cared for. Their smiles and warm greetings go a long way to making our annual stays fantastic.
The pool concierge, Lomeli, is always available to assist people pool-side. From arranging towels, lounge chairs and umbrellas to providing fresh towels during the day, he is always there when you need him.
And hats off the Chef Luis and his weekly "Chef's Table" dinners. He is doing a great job of bringing in some new dishes while promoting local flavors and we look forward to joining him on our next visit.
October 28, 2015
Rated 4 out of 5 by Ixoye Great place to stay
Great service provided by Mauricio at the front desk. My room wasn't ready until 8:30 pm. Decided to go have dinner at the hotel restaurant but our first dinner wasn't anything close to what I expected. Mauricio was kind enough to comp our dinner after I mentioned to him that I went there cuz I couldn't get into my room yet. They seemed short staff and food took way too long. I came back for breakfast and dinner and was much better being served by Roberto. At the pool they guys Marco, Joaquin, and Miguel made us laugh a lot. Esther and Francisco at the spa were amazing also. The only thing I was frustrated about was the wifi in the room which seemed pretty slow and hardly worked for me.
October 26, 2015
Rated 5 out of 5 by SLA2015 Like a Dream!
My husband and I celebrated our 50th wedding anniversary with a Vow Renewal Wedding Ceremony on the beach followed by dinner at the Westin Lagunamar for our family and friends; all 17 of us from ages 2 to 71. It was fabulous. We would not have changed a thing!
October 23, 2015
Rated 5 out of 5 by MoJoNanny Beautiful location
Our 2nd trip, September 2014 and September 2015 and will be back again. Accommodations are great and staff extremely friendly and helpful. The food at the the Oceana is wonderful and the bartender, William (free Willy) at the Duna Bar is so personable serving every drink with the biggest smile I've ever seen. Perfect location on the hotel zone, mall across the street and wonderful restaurants near by.
October 20, 2015
Rated 3 out of 5 by Deb625 A few things went wrong on this visit
I was a bit disappointed in this trip. We've always been pretty happy on our previous stays. After letting the property know ahead of time that the stay was a celebration of both a 25 and 30 year wedding anniversary, expecting a superior room with superior service and booking this extra room so we could have a 2 bedroom unit for our stay, I was very unhappy from the start. The van from airport claimed to not know our arrival information, (I had confirmation with the details), the rooms were not ready nor were we ever informed that they were ready - they were supposed to call - it was 6:30 pm before we got into the room and that is only because we asked again. The room had a view of palm trees, the elevator was out of commission due to construction and later in the week, they blocked off the stairwell as well. There was construction going on at the pool with tile cutters making loud noise throughout the entire stay. On Thursday, the only day we stayed in our rooms due to the weather, I finally had to complain about the jack hammering which was non-stop all day long. I was offered a room change but we only had one more night to go and I wasn't about to move everything at that point. My family had a do not disturb sign on the door all day and were called to see if they wanted maid service. I guess a do not disturb sign doesn't mean anything anymore. They also called at 10:15 am and told us check out was at 10 am. We were never told that and assumed it was 11. So they were slow to get us in the room but wanted us out really quick. I was not treated as a SPG Gold member should have been treated. I will not let that happen again. I don't usually complain and make fusses but I guess that is the only way to get service any more. The only saving grace was our Concierge. Claudia was exceptional. She arranged our tours and lead us to new and different experiences which we all loved. She was the best staff the Lagunamar had during our stay.
October 20, 2015
Rated 5 out of 5 by Mazie15 Lovely
If you wish to feel pampered then this is the place!
September 24, 2015
Rated 5 out of 5 by vendy Excellent Family Vacation!
This was our first time to Westin Laguna Mar, family of six ranging in age from 9 yrs to 54 yrs. WE HAD A FABULOUS TIME, trip exceeded our expectations. The hotel is up to Westin standard, the villas new, clean, comfortable, heavenly everything. The staff is super friendly and helpful, especially CARLOS GARCIA in Concierge Dept, and CHRISTINA MARIA AND JOSE in the Activity Dept. There were more things to do at the resort than we had time to do, the activities were super fun, the pool is amazing, the food is delicious with several restaurant choices, the beach is beautiful (though we had sea weed, unusually, for our week). The most amazing part of our trip was the opportunity to observe large sea turtle coming ashore at night and digging their nests in the sand and laying their eggs, and then we also had the opportunity several times to help release the baby turtle hatchlings that the hotel helps to oversee. All the food and water was safe and delicious, not just at the hotel, but in the whole tourist portion of the peninsula. It was a wonderful trip, and the kids already want to come back next summer!!! Bravo!
September 8, 2015
Rated 4 out of 5 by ISweat Viento
Marco Cox waiter & Ernesto manager of The Viento bar & restaurant were excellent, very attentive service & good food. It was the best service we have had at the resort!
September 7, 2015
Rated 5 out of 5 by SoCalTraveling HAPPY ANNIVERSARY!!
My wife and I went to the Lagunamar for our anniversary Sept 2014. We called ahead and they got us set up in an ocean front premium room. We were worried because we weren't sure where we would go to get groceries, luckily they have a small store on site and we were able to get some items we needed. The rooms were always cleaned upon request and the Staff was very nice and welcoming. We booked a few excursions through the hotel and asked the concierge for some ideas which they happily provided. We loved everything about this place, from the room, the pool, and the view. We will be coming back in October and are plan on visiting at least 2 times a year. Amazing time!!
August 30, 2015
Rated 5 out of 5 by passioncruiser Beautiful property! Excellent location!
The Westin Lagunamar is one of the upscale resort in Cancun and it is centrally located in Cancun hotel zone. I like their super-size hot tubs, pull-up swimming bar and the infinity pool. The hotel also has water slides for kids as well. Omar, front desk supervisor, was a true professional when it comes to handling and accommodating our specific needs during our 10 nights stay. Misael, server at Oceano Restaurant, was very attentive and made our meals all the more enjoyable each morning. Thank you Omar and Misael for making our stay at the Westin very special and comfortable!!!
August 27, 2015
Rated 5 out of 5 by Brian6607 Great Staff & Great Fun!
I love this place! I come here every year it is my favorite place in the world! The staff is incredible! The food is amazing! Absolutely the best!!! Go see Armando at Duna Sports bar. Best bartender I've ever had!
August 27, 2015
Rated 4 out of 5 by DMac2006 Great staff and infinity pool
The ocean view from our room and at the pool is spectacular. We go to the Westin in Mauii often and at Palm Desert. The rooms were OK and the food was OK. The location, view and friendliness of the staff are all excellent. A few issues I talked to staff about were handled professionally. They didn't pretend to be sorry, act rude or suck up to me. Instead, they were genuinely sorry and suprised me a couple of times with items I could not find and helpfulness. The pool side activities staff were funny and the activities were very fun and should be replicated at other locations. Way to go Lagunamar staff!
August 26, 2015
Rated 5 out of 5 by EveAdam Really nice resort
This is one of the best resorts we have stayed in for a Westin resort. Location was really good. Near good restaurants. Across the street from a MALL for shopping. Resort had good food, good service and very clean. We will go back again and again. We really enjoyed our stay. Our only big complaint was the stay was too short. I can't imagine anyone not loving it. Just wish we had more money to spend.
August 21, 2015
Rated 5 out of 5 by mommydino Everyone at this place......
They were very friendly and had big smile on their face. Food price was reasonable but need to improve a little. Overall it was very nice place for family vacation and my family really enjoyed amazing endless swimming pool.
August 21, 2015
Rated 4 out of 5 by Liane78 fantastic location, beautiful property, however average service
The hotel is great for everyone, families, couples, singles. I love that the pool area meets the ocean so you can have the best of both worlds. Facilities are great from the rooms, spa, gym, kids club, restaurants etc. All modern and well maintained. The biggest issue is the service, it is really inconsistent and there is lack of internal communication. I had to request 3 times that my room was cleaned before 1pm as my son sleeps in the afternoon. I won't bore you with the other instances, you get the picture. If you are ok with that the actual facility is excellent.
August 17, 2015