Rated 4 out of 5 by HDM2016 Excellent location, view, clean property and courteous staff
Very courteous staff, great location - beach right in front of you. Nice pools for families, Aquarium and restaurants across the road in well known mall. Loved staying at this hotel. There was hot water problem but it is nothing in comparison to their great service. A grocery store on premises. Kids club and so many activities near by pool and on beach.
We will come back again.
September 1, 2016
Rated 4 out of 5 by SKZ3 Westin Lagunamar review
Our personal concierge was very nice and helpful. The resort was beautiful especially the location by the beach. My biggest complaint is the housekeeping staff. I complained that there were some items on the list that were not in the villa. Our personal concierge contacted the housekeeping staff to fix this problem but the staff did not understand the issue and brought different items instead (not the missing items). There was clearly a communication issue here. The top of the refrigerator was not cleaned when we first arrived and during the midweek cleaning, there was evidence that the room was not cleaned properly.....there were still hair on the shower drain!!!! Other than that we had a great time.
The restaurant food is just okay. The Asian night buffet food was not good Asian food at all so skip that one but we had fun with the Mexican night buffet. The resort staff were very friendly, most of them speak English, and they were helpful. It is located right across from the Isla shopping center which makes it convenient. They also help you with outside excursions which we thoroughly enjoyed. The resort is beautiful but not geared for kids the same way the other vistana resorts we have been a guest before but despite that, my kids and I had a great time here in Westin Lagunamar.
August 29, 2016
Rated 5 out of 5 by silver65 Excellent resort
Great rooms, friendly staff, great location! The infinity pools were incredible, the resort had pools for mom and dad plus pools for my little ones yrs 1 and 8.
August 20, 2016
Rated 5 out of 5 by Gagut This hotel is awesome
The location of the hotel is perfect. The hotel is in perfect conditions. Excellent food, beverages and service. Very comfortable vacations!
August 15, 2016
Rated 5 out of 5 by Fabulous50 Beautiful Resort
This resort was more than expected. Beautiful grounds and excellent location right across from the mall and aquaruim. The room was nice and comfortable. The staff was super friendly. I cant wait to go again.
August 14, 2016
Rated 5 out of 5 by Thegirl1965 Family Vacation - #Cancun2016
Westin Lagunamar exceeded our expectation in room accommodations, resort amenities and location. We stayed in a Studio Villa room which was extremely comfortable for two people. Each villa has a kitchenette with a nice size refrigerator and dishwasher as well as a washer / dryer. All of the comforts of home. The layout of the resort is extremely easy to navigate. The infinitely pool overlooking the beautiful beach is breathtaking. The resort is clean and comfortable. My only recommendation is for teenage activities in the evening. The kids club is only open until 5 pm. So, teenagers are not able to get access to the ping pong table, miniature golf course or any games for the evening hours (which is the best time for those activities).
August 12, 2016
Rated 5 out of 5 by Linda83 Perfect getaway
Our expectations were exceeded! We had a truly wonderful experience. Everyone we came in contact with had a smile on their face and wanted to make sure we were having a great time. Thank you so much! We will definitely return.
August 11, 2016
Rated 5 out of 5 by Cynthia16 Great Stay, Great Staff
We enjoyed 7 days in a 2 bedroom unit (1 bedroom connected to a studio villa). Loved the location. The pool area (2nd pool) was the best - quiet and always enough chairs. We loved the staff at Westin Lagunamar - Miguel at the pool bar, Abriel at check in, Henry in Duna sportsbar, Sebastian and Karla at SPG concierge, plus so many others. We found all the staff here to be superb and very friendly. Would stay here again.
August 9, 2016
Rated 5 out of 5 by Res4cue 5th Anniversary
My wife and I celebrated our honeymoon in Cancun 5 years ago. We promised that we would return for our 5th anniversary. We are Westin owners and booked a studio. We arrived a little earlier than the 4 o'clock check in, but it wasn't a problem and were were up to our ocean view villa. The room was wonderfully decorated with balloons and special chocolates and roses by the concierge. My wife and I were blessed. Unfortunately then it started. The family next door was absolutely out of control yelling and their kids screaming and bouncing balls against the wall... it was insane! We called the front desk and they immediately sent security. The family did not respect or abide by what security asked them. The next morning was more of the same. We sought the assistance of Gusseppi the front dest manager. He asked us to pack up our room and within a few hours we were moved into a beautiful ocean front studio villa in a different building. He was a true manager. From that point on the vacation was second to none. The staff at the concierge were awesome and helped accommodate our fickle and whimsical plans. Ivette, Carla and Paulina worked so diligently booking and canceling and rebooking all week. They were the best. We scuba dived for 3 days with Scuba Cancun (highly recommended!!! Thank you Carla!) then we cancelled all the rest of our plans and just hung out by the pool for the rest of the week. I pray that the hotel does something about the children swimming around in the swim up bar area. First, it is not appropriate for little kids to be where adults are getting drunk and disorderly and dropping "f bombs". Second, it's not cool getting splashed while eating and having adult conversations. With that said, Felipe at the Duna pool bar is awesome. The restaurants are good and not too expensive. Steak night was nice (except for the little kid running all over the place) .... side note.... PARENTS PLEASE CONTROL YOUR KIDS WHEN IN A RESTAURANT. IM SURE THEY ARE SWEET. BUT I DONT WANT TO DEAL WITH YOUR KIDS WHILE I AM EATING A ROMANTIC DINNER WITH MY WIFE. IF YOU WANT A PLACE TO TURN YOUR KIDS LOOSE, GO TO MCDONALDS! I wish restaurants would deal with this growing issue. Moving on. The beach is gorgeous. The pool is immaculate. The staff is top notch. Even when we did our "owner update", it was no pressure and they took "no" for an answer the first time. We had a wonderful trip and wouldn't even consider going anywhere else next time we go to Cancun.
August 7, 2016
Rated 5 out of 5 by MrsKSC Why did it take so long for us to come here?
We have been timeshare owners for years at the Westin Lagunamar in Cancun but haven't been to this site until this year. Maybe one of the reasons was because we didn't know what to expect or if we'd get the same Westin quality we've experienced at other venues...so this time we figured, "Why not? We should visit where we actually own!" Now, both my husband and I are kicking ourselves for not making the trip out here sooner.
The property location is extremely beautiful, well-kept, right on the ocean, and everyone--I mean everyone--is so warm and caring. This hotel is great for families and should you need help with anything--from finding excursions, where to go to eat, how to ride the bus to get anywhere (hehe), more room amenities, whatever--they are always there to help. Even when we walk the hotel property, someone is always saying "Good morning, good afternoon, good evening, or hi" in Spanish. It's just a nice perk to get a smile and hello!
The infinity pool area is so beautifully amazing! They have a swim up bar and from 3-4pm (happy hour), certain drinks are buy one/get one free. The bartenders were so gracious, nice, and kept it flowing. Our kids always got smoothies and they even made the kids feel special with a big hello.
Many times we ordered poolside and food was relatively fast and pretty good. We also ate at 3 restaurants onsite: Oceana, Viento, and Duna and didn't have any problems. I read someone thought Duna took a while to serve. For us, I can't say we had issues--food time was fast so maybe we were lucky. Oceana breakfast buffet and mexican buffet were delicious, Viento had pizzas from a brick oven for the kids when they needed a snack. Duna was great for a quick snack and drink.
We also used some of the onsite services. The whole family took photos with Take It Photo and the pictures tuned out really good! We have teenagers and a 4 year old so getting smiles or anything decent is pretty impossible, but Clyo, our photog, did a great job making pics that were classic (ie we're all posed and looking) to more creative and whimsical (we're laughing or running on the beach or jumping). The pics are pricey though--you pay PER photo and you do get discounts the more photos you buy. We definitely bought quite a bunch.
My daughters went to the artisan by the pool area to get their hair braided. She's located next to other vendors selling pottery, jewelry, etc. Her prices were comparable to other braiders on the beach but what I liked about her was she used a NEW comb for every customer (very clean) and she Purell'd her hands every time. Her station was also very clean, neat, and relaxed.
We went all over Cancun and enjoyed what the area had to offer... so it was just great to come back to a hotel that has beautiful, ocean view accommodations and amenities. Definitely booking another stay here again soon.
August 3, 2016
Rated 4 out of 5 by MacBaz A family vacation at Westin Lagunamar, Cancun
I have just came back from summer vacation at Westin Lagunmar. It has been my second stay at that resort after 5 years. It has been almost as good as the first stay in 2011.
The hotel is very well kept, especially its outdoor amenities. Pools, restaurants, and walking allies are very well connected and accessible for families using kid trolleys. Food and beverage are good and not overpriced. The hotel's spa is also a plus. The hotel's locations is also very attractive. Westin associates are friendly and helpful. The property is very clean and secure.
Nevertheless, the villas need to be refurbished. Beds are rather substandard. Furniture are used and a bit out of fashion. I did not enjoy staying indoors that much.
The worst part of my stay was almost a 2 hour marketing meeting with Westin stuff trying to sell me shared time. A botched attempt. Aggressive marketing. A very bad ending. It gave me a huge headache at the end. A massive waste of time and energy.
July 14, 2016
Rated 5 out of 5 by Piero72 Great location
Great location in Cancun with wonderful beaches, malls and restaurants. Slow check in / check out processes and a little annoying attempts to try and sell you shared time vacations.
June 30, 2016
Rated 5 out of 5 by Cuzine215 Great Expirence
Location was great the mall right directly across the street rooms was perfect so many pools
June 21, 2016
Rated 5 out of 5 by Verified Reviewer A great stay at the beach
We profoundly thank the kindness and excellent service your staff gave us. Truth is you spend an extraordinary time both because of the beautiful facilities -that are first class and perfectly maintained- as well as the great service from your staff. In particular, I'd like to thank our personal concierge Anabel as well as reservations support Beatriz, who gave us a great help when we needed to re-schedule our visit due to the Cancer operation my wife had to endure.
Unforgettable vacations that we wished would never end. I have been in many hotels in many parts of the world and Westin Lagunamar stands as one of the best choices I have made.
Many thanks and congratulations!!
June 10, 2016
Rated 5 out of 5 by WWWScotty Fantastic Vacation
Beautiful facilities and outstanding staff. The beach is pristine and well staffed (for drinks & food), but the water is a little rough. The pools are fantastic. The food is phenomenal. The location is great in that there is a mall with all kinds of options for shopping and dining directly across the street. The prices for food and drink are reasonable.
June 7, 2016
Rated 5 out of 5 by Tinab23 Employee
David in actives is such a wonderful person. With the crazy weather we have had he has gone above and beyond to be sure all guest are comfortable and enjoying themselves. He has great knowledge of his job questions we have asked. He has gone above and beyond to make sure our little girls are entertained! Thank you David in activies for your awesome work! Because of you and your crew my girls have not been bored or complained! That means and says a lot!
June 6, 2016
Rated 5 out of 5 by MLCS 2nd stay was great!
Our family just returned from a 1 week stay at the Lagunamar resort. Our room was immaculate, pools and restaurants were outstanding, and the service overall was excellent. Alejandro at the Duna Pool Bar did a wonderful job of looking out for my family's needs during our stay. He was quick with a smile and friendly greeting- Alejandro made sure we did not go hungry or thirsty and helped us out during the pop-up rain showers to ensure all our bags/towels were collected.
We cannot wait to return!
June 5, 2016
Rated 5 out of 5 by Russman Spa Services
My husband and I visited The Westin Lagunamar in April and visited the spa a couple times. We had an excellent spa experience from Roberto & Juan. We would highly recommend them and the massages in the cabana on the beach. Well worth every penny spent!! Cheers!!
We also love the morning breakfast buffet. We enjoy the staff and the food. Thanks
June 4, 2016
Rated 5 out of 5 by whatintheHeld Fantastic Easter Weekend
We had a very enjoyable stay over Easter weekend,
May 29, 2016
Rated 5 out of 5 by Chris0575 Great visit
This was our second visit to Lagunamar and once again the property exceeded our expectations. The service from every employee is genuine and friendly and make you feel right at home. The rooms are well appointed and the property grounds are immaculate. The pools is one of the best in Cancun with very easy access to the beach. The gym accessibility is easy and the spa experience well exceeded our expectations
May 26, 2016
Rated 5 out of 5 by Karen0007 Love this place!
Love going to the Westin Lagunamar every year! Great place to relax and meet friends. The resort is very clean. The beach is awesome. All of the staff is wonderful. Lomeli and Gabriel have always greeted us with a smile! Counting down until my next visit. Cant wait!!
May 23, 2016
Rated 5 out of 5 by CCGV7 Great property to vacation!
My husband and I really enjoyed staying at this property. The staff was friendly and welcoming all over the facilities. Everywhere we went we were met with a smile and made feel that we belonged there. The food in the restaurant Oceano was fantastic and the variety excellent. The one thing I'd advise, if you like to have meals in the property, is to ask about a plan that includes them. We had a wonderful time enjoying the facilities and going around town from here. I will definitely recommend this property to anyone planning to go to Cancun.
May 22, 2016
Rated 5 out of 5 by Lori711 This Westin exceeded all our expectations!
We just got back from a 5 day vacation at the Westin Lagunamar. One of the best vacations we have had. The beach is beautiful, the hotel grounds are lovely, the staff is extremely helpful, fun and always smiling. Hilario was very helpful at our check in and spoke to us on a few other occasions during our stay. So nice that he remembered us and didn't just walk by. Margarita was also very thorough and knowledgeable about the Westin and history of the area. We never ate off site because the food at the sports bar and the Oceano was very good. We will be back next year!
May 21, 2016
Rated 5 out of 5 by VJamison Excellent customer service
We had an absolutely fantastic time. Everyone was sincerely doing their very best to take care of us. The resort was pristine and the food was incredible. The amenities were awesome from the pools to the beach and everything in between. You we helpful with our inquiries from diving and sailing to outside restaurants and shopping.
We highly recommend this place !
May 18, 2016
Rated 5 out of 5 by Sandy000 Wonderful Stay
We stayed for a week, recently, at The Westin Lagunamar Ocean Resort Villas & Spa. It was our second time visiting this resort. The staff is extremely helpful. Helpful with catching a taxi, riding the local buses, eating out, shopping (food & merchandise), fixing the fan in our bedroom... The unit was perfect for cooking in/bar-b-queuing, relaxing. The grounds have it all: public or quiet areas, beach access, and Happy Hours! The beach has very attentive life guards. Very relaxing over all.
May 18, 2016
Rated 5 out of 5 by Lreed8 Family Vacation in Cancun at the Westin Lagunamar
Just returned from a wonderful 8 night stay at the Westin Lagunamar. We had three rooms for us and our adult children and loved that our request to be together on a high floor was granted and we had wonderful views of the pool and beach. I travel extensively all over the world and can always see hotels where customer service is emphasized. This resort has that difference. All staff members are attentive and very genuine in their customer focus. Carlos Garcia was our concierge and made sure that everything we needed was taken care of. The pool and restaurant staffs were excellent in that several of them (Gonzalo, Marco, Roberto) remembered our names and preferences even though the hotel was very busy.
I highly recommend this resort. We found it to be a very relaxing experience and we plan to return next year.
May 8, 2016
Rated 5 out of 5 by Paula901 Splendid
This is our second visit to this resort and I have to say this is one of the best places I have ever stayed. The staff at most of the places are very special and we could not have been treated any better. We were welcomed with smiles and by our names by 95% of the employees. We will be back for years to come.
May 3, 2016
Rated 5 out of 5 by kcjeffmo Home Away From Home
We call the Westin Lagunamar home a couple of times each year so it made sense to my wife and I to have our wedding here. From the moment we arrive to when we left, we felt as if the staff went out of their way to accommodate us and our guests. Our on-site planner, Cristina G., is amazing! Everything went perfectly and none of it could have been done without her and resort staff. We will certainly be back many more times!
May 1, 2016
Rated 5 out of 5 by Jan58 Wonderful Beach Hotel
Without question, the turquoise water, the outstanding pools, and the unmatched staff make this property a necessary travel! My husband and I are so taken with The Lagunamar, we went in March and April.
We travel and stay in multiple Starwood properties; however, I have found that we return to locations because of the hospitality we receive and see displayed to other guests.
On our April trip, Monica, guest experience manager, displayed that "hospitality quality" before we arrived and continued to do so after departure (she located clothing we left in our room).
The food is good and reasonably priced, seating at the pools and beach is not a problem (pool concierge always available), and the suites nicely appointed and comfortable. My only regret, I had to leave!
April 30, 2016
Rated 5 out of 5 by JNVEL Stay for the view alone.
From the moment you step into the lobby, you know that you are not going to want to leave. Your immediate view is a sprawling landscape that opens up to three consecutive pools flowing into each other towards the ocean, the last one having an infinity edge that blends perfectly with the ocean. The pools are very large with the middle one having a slide. The pools are surrounded by the main building which is U shaped. Attached to the building on the south side, are additional wings which wrap around another pool. Near the pools are numerous large gas grills that many families use for dinner. Wide beach that is cleaned every morning followed the numerous blue hues of the clear ocean water that you never get tired of looking at. All the staff at the pool, bar, restaurant, front desk etc., are very attentive, friendly and helpful.
We stayed in a studio. It was fully equipped with appliances, two burner stove, dishwasher, half size fridge, plates etc. It even had a washer/dryer which is usually only found in one and two bedroom units. Rooms were very clean and more than once we were asked if there was anything that needed to be repaired in our room. We had none, but I took it as a sign that they were eager to fix any potential issues to maintain the quality of the resort.
Across the street are two open air shopping malls connected to each other. One is high end, Michael Kors etc., the other more of your traditional shops. Both have a number of restaurants all of which are along the lagoon for great sunset view dinners.
April 28, 2016