Rated 5 out of 5 by Mbfess Staying in Jail can be fun!
Loved the history of this hotel and how they celebrated it! Great location. Very chic and comfortable at the same time. Staff was outstanding.
November 14, 2012
Rated 5 out of 5 by COHartman best hotel in Boston
Fantastic stay.... and I didn't really make it out of my room! Love my platinum upgrade and will definitely stay there on EVERY Boston trip.
February 25, 2013
Rated 4 out of 5 by schumi9 Hotel has great features
Luxury hotel with great bar and restaurants. Helpful staff and clean rooms.
Gym should be improved.
December 6, 2013
Rated 5 out of 5 by pfrichar28 The staff was the best I have every had.
The Liberty is a fun and interesting hotel. we had dinner at Clink, which was god, although very loud. Drinks on the Catwalk were perfect.
July 22, 2013
Rated 5 out of 5 by Crazyangel628 Towels
Great stay. Did find the towels to be kind of corse, but other than that, it was great. Drinks were very pricey too, but that's Boston!!!!
July 7, 2013
Rated 2 out of 5 by Journeytime Great Room, but service was questionable
When I called to get a reservation for my party for dinner (which I did in advance of my stay) at either scampo or clink, they were unable to accomodate us, and did not give us any options for alternative solutions. I had to cut my party down to 6 people for dinner (which I held at Scampo; great food).
Also, if I wanted to reserve a table on the 2nd floor catwalk for 10 people we had to spend a minimum of $400 which seems a bit steep for a guest who is already paying to stay at the hotel. I'm sure they have their reasons for this, but as a guest I was hoping for better service.
Furthermore, when I had to push our reservation on the catwalk back 30 minutes, the front desk connected me to clink by mistake and, although I wasn't on their list, they pushed my nonexistent reservation back. When I went to the catwalk, they had given away our table to someone else. Luckily the hostess was able to get us another table, but with all the other issues, it just left a sour taste in our mouths.
I think the liberty hotel is a beautiful hotel, and the rooms are wonderful for an overnight stay, but the local may not be good for parties or events larger than 6.
May 9, 2012
Rated 5 out of 5 by John48 First-rate Hotel
The Liberty Hotel is beautiful, eclectic, and absolutely dedicated to excellent customer service. We look forward to returning again soon.
September 16, 2012
Rated 5 out of 5 by kathyw awesome - the service is over the top!
Everyone is amazing! This Luxury Collection hotel has attracted some of the best, brightest and happiest! Thank you for a wnderful stay!
October 11, 2012
Rated 5 out of 5 by DebbyA Overall wonderful experience
We had a very pleasant experience at The Liberty. The staff was courteous and helpful and the accommodations exceeded our expectations.
September 11, 2012
Rated 5 out of 5 by jt10 Great Hotel- lots of chracter
Great hotel in the West End of Boston. Spacious rooms.
January 1, 2014
Rated 5 out of 5 by fritzs75 class act
This hotel is beautifull, the floor layout was amazing, food was great. The personel I dealt with were professional and courtious.
January 7, 2013
Rated 5 out of 5 by FredLA Great convenient hotel
I stay at the Liberty whenever I'm in Boston and have never been disappointed. The staff is very engaging and accommodating.
August 27, 2013
Rated 4 out of 5 by rg23 beautiful hotel
everything was great and cant wait to hear about promotions and deals so i can come back. want to be a loyal customer for life.
March 28, 2013
Rated 5 out of 5 by bcp9297 Excellent all around
This is the best hotel in Boston, hands down! Have stayed several times, both for business and leisure. Will definitely return.
July 24, 2012
Rated 4 out of 5 by Mj57 Charming
Great location, charming decor and ambiance and good service. Food was just ok, but good service was some compensation. Clean.
July 4, 2012
Rated 2 out of 5 by dick57 Room Selection
As a platiummember,I was upgraded to a hadicapped room. DO NOT PLACE IN A HADICAPPED ROOM AGAIN. Put something in my profile.
November 23, 2012
Rated 3 out of 5 by Ed01 Below Par
My room was not the cleaniest in particular there was a urine stain on the toilet. Also, I never recieved my wake up call.
August 13, 2013
Rated 1 out of 5 by SooperDoc Pretentious With Mediocre Service
The hotel is a great property that is pushing a luxury hotel that is a club. I think the idea could work, but the Libery's execution is flawed. Having a club at the entrance of the hotel is a poor idea. While it is entertaining to walk into, it creates a mass of logistical and potentially legal problems. Having cars pull up to where the club entrance is creates an unsafe environment. Walking into the hotel lobby through two "clubs" is interesting, but as someone checking into the hotel and expecting to have a more relaxed atmosphere, the concept fails miserably. If the entrance was seperated from the "club" entrance perhaps the concept would work better.
In addition to this design flaw, the staff are rather pretentious and generally unhelpful. The restaurant service was slow, the Valet brought up the wrong car and also argued with me when I arrived. The front desk was reasonable.
I was very surprised at the lack of service and attention to detail at the hotel and think that by including the "clubs", the hotel makes it very difficult to enjoy the experience.
I would not recommend this hotel to anyone and would suggest that there are plenty of better options in Boston to stay at.
November 11, 2013
Rated 4 out of 5 by Lewey Unsatisfied
We picked the Liberty because we primarily wanted an upper end hotel in the Beacon Hill area to stay for our anniversary. The hotel was recommended to us by some friends. We found the Liberty to be a very nice hotel and we were impressed by how clean the rooms were kept. There were a few things though that we found unsatisfying. We upgraded and paid for a city view. What we got was an obstructed view of the city that could only be seen above the roof of the hotel's other multi floor wing. When we made the reservation we assumed we’d be looking out the window and seeing a full city view. This wasn't the case. I think it was a little misleading. The fan in the bathroom didn't seem to work and most importantly we were awakened at 5:30 in the morning by the fire alarm. We went down to the lobby only to find out that we could go back upstairs. We were told by the staff that something in the kitchen had set the alarm off. So much for sleeping in on Saturday morning. I emailed the hotel’s GM and to date haven’t received a response. I realize things can happen but this is all stuff one would expect to find at a lower end chain hotel. We were expecting a little more.
October 7, 2012
Rated 4 out of 5 by AJSHBS A little glitch
There should have been some compensation (free breakfast?) for the fire drill we all had to endure Satruday night
October 8, 2013
Rated 4 out of 5 by cazman85 My favorite place to Stay in Boston
The Liberty remains a favorite in downtown Boston, despite inconsistencies now that the hotel is part of Starwood system
October 29, 2012
Rated 5 out of 5 by MGHadmission Excellent hotel
Brandt was particularly empathic and kind when I told him my husband was a patient at MGH. He is very customer focused.
January 16, 2013
Rated 5 out of 5 by Cakebaker Dr.
Beautiful hotel, greeted at check in with a glass of champagne. Room elegant and comfortable. Really enjoyed our stay!
February 5, 2013
Rated 4 out of 5 by MeetingPlanner123 Awesome Hotel and Location
The Liberty is a splendid property in the Beacon Hill neighborhood steps away from the Charles River esplanade.
August 1, 2013
Rated 4 out of 5 by dampy57 no room service
My room was not serviced after my second of 3 nights in the room. I checked out after my 3rd night.
October 12, 2013
Rated 5 out of 5 by vcaron Weekend in Boston
My boyfriend and I needed an escape, the Liberty was PERFECT: Location, comfort and amenities. We will be back.
November 6, 2012
Rated 5 out of 5 by Alice56 The hotel was terrific
Everything was great, the room, in room service, the restaurants, meetings rooms and staff. I enjoyed my stay.
May 24, 2013
Rated 5 out of 5 by JosephC The hotel is convenient
The hotel is convenient to the medical facilities in Massachusetts and they accommodate you wonderfully!
September 5, 2013
Rated 5 out of 5 by dins Boston Jan13
Wonderful setting - the old prison is used as an interesting backdrop to a vert modern and comfortable hotel.
January 8, 2013
Rated 4 out of 5 by Dan33 no maid service
it took 4 attempts, including two live requests at the front desk, to get the room cleaned on our first day.
February 25, 2013