Rated 4 out of 5 by Apollosboy Very good hotel
Hotel is unique, comfortable and clean. The staff was very good and helpful with any problems. The rooms were clean, fresh and comfortable. I will stay again!
February 23, 2013
Rated 4 out of 5 by Peter08 Beautiful Hotel and great views of Boston
Towers room was very nice. The view was great!. Scabo restaurant was over rated. Food was OK. Service was very good. Service at the second floor bar was fair.
April 22, 2013
Rated 5 out of 5 by CarmenanSinbad awesome stay - great recovery
I rarely write reviews but the service on my stay here was so outstanding that I feel compelled. I made a reservation with my SPG points and am a gold member. When I checked in to the standard double room I reserved, I had a view into an operating room at the MGH across the walkway - needless to say, a rather off putting view for all but surgical voyeurs. After profuse apologies and a comp bottle of wine, the great staff agreed to change and upgrade my room the next day when something became available. I like everything about this hotel - the coffee in the mornings, the newspapers, the well documented historical aspects, the crazy lobby parties - they even sell iphone chargers at the concierge desk for the Apple price- no price gouging to the distraught customer who just discovered that they left their charger at the last business stop. On this trip, a good recovery is worth more than a totally smooth check-in. Kudos to whoever hires and trains this staff as they have the "customer first" mentality ( especially the bellman Mark) and the soothing words to go along. I have stayed here numerous times to visit my daughter in college and will keep coming back.
March 30, 2014
Rated 5 out of 5 by ryan47 Fabulous Hotel
I had a fantastic suite with a wonderful view of the Charles River and City View. My room and the hotel overall is well appointed and beautifully decorated.
December 10, 2012
Rated 4 out of 5 by longtimelistener Letting some of the little things go
coffee maker in my room was broken, shower leaked gallons of water onto the floor - great hotel but not attending to the details
March 26, 2014
Rated 5 out of 5 by JeffB Great location, beautiful hotel.
I enjoyed, my stay. The 10th floor suite was beautifully decorated and had an amazing view of the Charles.
I look forward to staying at the Liberty again.
August 1, 2012
Rated 4 out of 5 by KB228 Beautiful Property in Convenient Location
This hotel is worth staying at simply for the architecture and ambience. It is conveniently located right by the red line and is walking distance to the Esplanade. In the past, I have experienced superior customer service. I was not as impressed with the hotel side of operations during my last stay because of numerous issues that had to be resolved during my stay. (Some of which were never resolved.)
We spent a significant amount of time at the bars and restaurants in the hotel. Schuyler and Justin are superb bartenders and were genuinely nice to us during our stay. They created cocktails to suit our tastes and remembered our names from the first day. It was an absolute pleasure to be served by them and their excellent customer service is likely why I overlooked a majority of the issues we had on the hotel side of the house.
This gorgeous property is absolutely worth visiting. I believe there must have been a change in management recently as I have stayed at this property multiple times over the years and this is the first time they disappointed me.
If you stay at this property, make sure to have drinks at the lobby bar and get reservations at Scampo. DELICIOUS!
April 8, 2014
Rated 5 out of 5 by 4evryg exp/gm
The attention to detail in the liberty hotel exceeds many high end hotels that I have stayed in. Always enjoy and try to stay at Liberty when in Boston
February 7, 2013
Rated 5 out of 5 by roadrunner Stunning Views and Rooms
Was given gorgeous room, beautifully furnished and great views of Boston. This is a very special hotel that makes you feel good every time you walk in.
January 13, 2012
Rated 5 out of 5 by spggoldpreferredmember outstanding city property
The Liberty is a gem - a wonder of architectural redesign with an excellent staff, great dining options & comfortable rooms with all of the amenities.
October 24, 2012
Rated 5 out of 5 by BethB26 Wonderful Hotel
This hotel was fabulous. The drinks in the lobby bar were amazing...food was amazing...staff was very helpful and friendly.
I can't wait to go back!
August 7, 2013
Rated 5 out of 5 by happ1123 DOWGRADED
Ever since I got downgraded from SPG Gold to PREFERRED I've lost a lot of my enthusiasm for the hotel.
April 16, 2014
Rated 5 out of 5 by Sue56 Very Eclectic
The hotel was real beautiful. The decor is eclectic, which I love, the jail motif was amazing and the room was very comfortable and super clean!
November 25, 2013
Rated 5 out of 5 by Texastraveller Great hotel and a great staff
This hotel is wonderful with fabulous views of the Charles River and a great location. The friendly and helpful staff makes the hotel even nicer.
July 16, 2012
Rated 5 out of 5 by chuck11 Overall a great stay
Room overall was very nice. There was no mattress pad so sheet directly on mattress and you could feel the seams. Not what I would expect here.
October 3, 2013
Rated 5 out of 5 by CK70 Excelling
Great Ambience, history and guest focus. I enjoyed 3 of the restaurants including Scampo, Clink and Alibi. Booking now for an Anniversary stay!
July 27, 2013
Rated 5 out of 5 by lulu Beautiful Lobby
Very cool that this hotel used to be a jail. Complimentry glass of champgne at check in, beautiful lobby and downstairs restaurant was awesome.
April 29, 2013
Rated 5 out of 5 excellent rooms
very friendly staff. minibar was not restocked each day and coffee capsules were not relenised in the room each day. otherwise excellent hotel.
May 17, 2013
Rated 5 out of 5 by Mbfess Staying in Jail can be fun!
Loved the history of this hotel and how they celebrated it! Great location. Very chic and comfortable at the same time. Staff was outstanding.
November 14, 2012
Rated 5 out of 5 by Gene07 Fantastic City Views
This was my best stay in Boston ever, feels like home
May 10, 2014
Rated 5 out of 5 by COHartman best hotel in Boston
Fantastic stay.... and I didn't really make it out of my room! Love my platinum upgrade and will definitely stay there on EVERY Boston trip.
February 25, 2013
Rated 5 out of 5 by Taffy2013 great location
We were easily able to get around Boston and Cambridge by foot. The concierges were very helpful in giving us directions for travel by car.
October 28, 2013
Rated 5 out of 5 by Crazyangel628 Towels
Great stay. Did find the towels to be kind of corse, but other than that, it was great. Drinks were very pricey too, but that's Boston!!!!
July 7, 2013
Rated 5 out of 5 by pfrichar28 The staff was the best I have every had.
The Liberty is a fun and interesting hotel. we had dinner at Clink, which was god, although very loud. Drinks on the Catwalk were perfect.
July 22, 2013
Rated 2 out of 5 by Journeytime Great Room, but service was questionable
When I called to get a reservation for my party for dinner (which I did in advance of my stay) at either scampo or clink, they were unable to accomodate us, and did not give us any options for alternative solutions. I had to cut my party down to 6 people for dinner (which I held at Scampo; great food).
Also, if I wanted to reserve a table on the 2nd floor catwalk for 10 people we had to spend a minimum of $400 which seems a bit steep for a guest who is already paying to stay at the hotel. I'm sure they have their reasons for this, but as a guest I was hoping for better service.
Furthermore, when I had to push our reservation on the catwalk back 30 minutes, the front desk connected me to clink by mistake and, although I wasn't on their list, they pushed my nonexistent reservation back. When I went to the catwalk, they had given away our table to someone else. Luckily the hostess was able to get us another table, but with all the other issues, it just left a sour taste in our mouths.
I think the liberty hotel is a beautiful hotel, and the rooms are wonderful for an overnight stay, but the local may not be good for parties or events larger than 6.
May 9, 2012
Rated 5 out of 5 by John48 First-rate Hotel
The Liberty Hotel is beautiful, eclectic, and absolutely dedicated to excellent customer service. We look forward to returning again soon.
September 16, 2012
Rated 5 out of 5 by kathyw awesome - the service is over the top!
Everyone is amazing! This Luxury Collection hotel has attracted some of the best, brightest and happiest! Thank you for a wnderful stay!
October 11, 2012
Rated 5 out of 5 by Ma2Me Always a pleasure
Returning to Liberty is such fun. Staff are welcoming and attentive. Food amazing!
April 20, 2014
Rated 5 out of 5 by DebbyA Overall wonderful experience
We had a very pleasant experience at The Liberty. The staff was courteous and helpful and the accommodations exceeded our expectations.
September 11, 2012
Rated 1 out of 5 by jwericks4444 Underwhelmed
I've been staying at the Liberty for a couple years and I have to admit the standard of service keeps getting worse and worse. Two cases in point. First, the internet was extremely spotty during not only my most recent stay but also the last time I had stayed there. I tried to use both the complementary service as well as the paid service and both were very slow on multiple devices that I used. I had called Services and they mentioned that they were switching to a new wi-fi network and to "keep trying". Really? You need to do more than that.
Second, i realize it is a perk but one of the nice things about the Luxury Collection is the complementary shoe shine. On my last stay there, I had called Services the night before and asked to please pick up my shoes. They indicated that they would pick it right up. However, in the morning, the shoes were there, still dirty. Not a huge issue, just surprised.
Both of these things are minor issues but they seem to be a sign that the Liberty is slipping somewhat. There is a premium to stay there and for me these types of services are worth the premium. If not, there are many other Starwood properties in Boston to choose from.
February 27, 2014