Rated 5 out of 5 by FredLA Great convenient hotel
I stay at the Liberty whenever I'm in Boston and have never been disappointed. The staff is very engaging and accommodating.
August 27, 2013
Rated 4 out of 5 by Lewey Unsatisfied
We picked the Liberty because we primarily wanted an upper end hotel in the Beacon Hill area to stay for our anniversary. The hotel was recommended to us by some friends. We found the Liberty to be a very nice hotel and we were impressed by how clean the rooms were kept. There were a few things though that we found unsatisfying. We upgraded and paid for a city view. What we got was an obstructed view of the city that could only be seen above the roof of the hotel's other multi floor wing. When we made the reservation we assumed we’d be looking out the window and seeing a full city view. This wasn't the case. I think it was a little misleading. The fan in the bathroom didn't seem to work and most importantly we were awakened at 5:30 in the morning by the fire alarm. We went down to the lobby only to find out that we could go back upstairs. We were told by the staff that something in the kitchen had set the alarm off. So much for sleeping in on Saturday morning. I emailed the hotel’s GM and to date haven’t received a response. I realize things can happen but this is all stuff one would expect to find at a lower end chain hotel. We were expecting a little more.
October 7, 2012
Rated 3 out of 5 by Ed01 Below Par
My room was not the cleaniest in particular there was a urine stain on the toilet. Also, I never recieved my wake up call.
August 13, 2013
Rated 4 out of 5 by cazman85 My favorite place to Stay in Boston
The Liberty remains a favorite in downtown Boston, despite inconsistencies now that the hotel is part of Starwood system
October 29, 2012
Rated 5 out of 5 by MGHadmission Excellent hotel
Brandt was particularly empathic and kind when I told him my husband was a patient at MGH. He is very customer focused.
January 16, 2013
Rated 5 out of 5 by Cakebaker Dr.
Beautiful hotel, greeted at check in with a glass of champagne. Room elegant and comfortable. Really enjoyed our stay!
February 5, 2013
Rated 4 out of 5 by AJSHBS A little glitch
There should have been some compensation (free breakfast?) for the fire drill we all had to endure Satruday night
October 8, 2013
Rated 4 out of 5 by MeetingPlanner123 Awesome Hotel and Location
The Liberty is a splendid property in the Beacon Hill neighborhood steps away from the Charles River esplanade.
August 1, 2013
Rated 5 out of 5 by vcaron Weekend in Boston
My boyfriend and I needed an escape, the Liberty was PERFECT: Location, comfort and amenities. We will be back.
November 6, 2012
Rated 5 out of 5 by Alice56 The hotel was terrific
Everything was great, the room, in room service, the restaurants, meetings rooms and staff. I enjoyed my stay.
May 24, 2013
Rated 4 out of 5 by schumi9 Hotel has great features
Luxury hotel with great bar and restaurants. Helpful staff and clean rooms.
Gym should be improved.
December 6, 2013
Rated 5 out of 5 by dins Boston Jan13
Wonderful setting - the old prison is used as an interesting backdrop to a vert modern and comfortable hotel.
January 8, 2013
Rated 5 out of 5 by Bear9265 Trip to Boston
The Hotel was beatiful, the service was wonderful, but the bed was not as comfortable as I would have liked.
August 29, 2012
Rated 5 out of 5 by FirstTime7 Outstanding Hotel
Booked this hotel last minute as part of a trip south. Was very impressed with the theme, staff and service.
September 17, 2012
Rated 4 out of 5 by Dan33 no maid service
it took 4 attempts, including two live requests at the front desk, to get the room cleaned on our first day.
February 25, 2013
Rated 1 out of 5 by SooperDoc Pretentious With Mediocre Service
The hotel is a great property that is pushing a luxury hotel that is a club. I think the idea could work, but the Libery's execution is flawed. Having a club at the entrance of the hotel is a poor idea. While it is entertaining to walk into, it creates a mass of logistical and potentially legal problems. Having cars pull up to where the club entrance is creates an unsafe environment. Walking into the hotel lobby through two "clubs" is interesting, but as someone checking into the hotel and expecting to have a more relaxed atmosphere, the concept fails miserably. If the entrance was seperated from the "club" entrance perhaps the concept would work better.
In addition to this design flaw, the staff are rather pretentious and generally unhelpful. The restaurant service was slow, the Valet brought up the wrong car and also argued with me when I arrived. The front desk was reasonable.
I was very surprised at the lack of service and attention to detail at the hotel and think that by including the "clubs", the hotel makes it very difficult to enjoy the experience.
I would not recommend this hotel to anyone and would suggest that there are plenty of better options in Boston to stay at.
November 11, 2013
Rated 5 out of 5 by SuzyB The Hotel Is Unique
Loved the ambiance and beds were so comfy!
The idea of the old jail was such a draw too....
Classy and hip
August 23, 2012
Rated 5 out of 5 by happ1123 Back Again
Another flawless (check-in, room, breakfast, check-out and highway directions) visit to The Liberty Hotel.
February 27, 2013
Rated 5 out of 5 by JosephC The hotel is convenient
The hotel is convenient to the medical facilities in Massachusetts and they accommodate you wonderfully!
September 5, 2013
Rated 5 out of 5 by Gianni Great lobby, restaurants and bar.
Had a great time. Hotel was centrally located to what we wanted to see. The view of the city was awesome.
May 18, 2013
Rated 5 out of 5 by mjmm gorgeous experience
my favorite touch: the two bottles of water in the car when the staff brought it around for the trip home
September 19, 2012
Rated 3 out of 5 by Renee36 great location, beautiful hotel
great views. room could have been cleaner. spacious. walls very thin, be prepared to her your neighbors.
June 2, 2013
Rated 1 out of 5 by PhillyGirl2012 Hotel was great
Very friendly staff, beautiful hotel and very good food. The free in room internet was nice added bonus!
August 5, 2012
Rated 5 out of 5 by Kshoe This Hotel has a great atmosphere and Fantastic Restaurants
Hotel atmosphere was open and relaxed with bar accommodations and comfortable seating and great service.
April 13, 2013
Rated 5 out of 5 by frolli everything was perfect!
could not have had a better stay anywhere else! Thank you Liberty!
January 27, 2014
Rated 5 out of 5 by PEGGYSUE ULTIMATE HOTEL EXPERIENCE
I CANNOT SAY ENOUGH ABOUT THIS HOTEL, IT'S STAFF AND REPRESENTATION EVEN BEFORE WE ARRIVED!! OVER THE PHONE WE MET MN BRIAN! YOU ARE A DOLL AND PUT US AT SUCH EASE COMING TO A NEW CITY. UPON ARRIVAL I MISSED THE NAMES OF CHECK IN STAFF BUT I THINK BELLHOP SAID JASON? WAS FANTASTIC SHARING ABOUT THE CITY RECOMMENDING THE PARAMOUNT! FANTASTIC EXPERIENCE AND THEN TALKING WITH MARK AND ALL THIS KNOWLEDGE AND HIS JUST PLAIN OLD GENUINE CARING ABOUT US HAVING A GREAT BOSTON EXPRIENCE. THEN KNOWING HOW WE LOVE THE BRUINS HOOKED BOB UP WITH KRIS AND THEY TALKED SPORTS AT GREAT LENGTH. KRIS SHARED SO MUCH AND I THANK YOU FOR THAT BECAUSE BOB KNOWS MORE ABOUT THE BRUINS AND THE OLD AND NEW PLAYERS AND HE ACTUALLY FOUND SOMEONE EVEN MORE KNOWLEDGEABLE AND ABSOLUTELY CARES ABOUT AND LOVES THE MIGHTY B AS MUCH AS WE DO. THE HOTEL ITSELF IS A FOUNT OF RICH HISTORY, COMFORT AND HOSPITALITY - CLEAN - COMFORTABLE - QUIET ROOMS AND WONDERFUL RESTRAUNTS AND ATMOSPHERE WHEN YOU WANT THEM:) WE HOPE TO RETURN SOON! I LOVE YOUR CITY AND LONG TO MAKE ANOTHER TRIP TO LEARN MORE OF OUR EARLY AMERICAN HISTORY! YOU MADE THIS SPECIAL TRIP FOR MY BOB TO BE IN BRUINS LAND AT THE HOME ICE -HIS LIFE LONG DREAM - P E R F E C T:) I CANNOT THANK YOU ENOUGH! LOVE TO YOU BRIAN - YOU ARE A TREMENDOUS ASSET THE LIBERTY HOTEL AND I DO HOPE WE CAN KEEP IN TOUCH:)
March 20, 2014
Rated 5 out of 5 by beth3726 Impressed
Very impressed with quality
February 24, 2014
Rated 5 out of 5 by Trevor Great hotel
Great hotel, Great location Great Amenties and most important excellent staff. I will stay there again!
June 20, 2012
Rated 4 out of 5 by dampy57 no room service
My room was not serviced after my second of 3 nights in the room. I checked out after my 3rd night.
October 12, 2013
Rated 4 out of 5 by gkrowka check-in
Jeremy provided excellent welcome at check-in and help me with printing my past bills. Great service.
June 21, 2013