Rated 5 out of 5 by Jack99 Great Staff
It is always a pleasure to check into the Tucson Airport 4 Points Hotel. The staff is fantastic and always goes out of their way to please. Great Bar/Restaurant
June 24, 2014
Rated 5 out of 5 by Bdrdex R&R Grill
R&D Grill makes this hotel shine! The food is first class -- and they know it. Excellent wait staff and wonderful entrées....
June 20, 2014
Rated 4 out of 5 by doc68 great place
staff is friendly and helpful. location is steps away from airport and close to most all attractions.
June 9, 2014
Rated 5 out of 5 by Zakk8 Pays attention to personal touches
Twice a year I stay at your hotel to pick up my Grandson and fly back to Florida.The staff is professional, the rooms very comfortable and the food excellent. We look forward to the breakfast bar the next morning. But, we were disappointed this last time because the omelet bar had been removed. Please bring it back! No one should eat "rubber" eggs.
June 1, 2014
Rated 5 out of 5 by Bellissima Excellent Hotel
I was exceedingly pleased and surprised by this hotel. I only stayed one night because I was flying out of Tucson the next day. Originally I booked the hotel solely for the convenience of the proximity to the airport; however, the hotel and staff are superb and I would have stayed longer had I known of the quality of the hotel.
The front desk staff was professional and very efficient and provided everything I required. The room and bed were very comfortable. The landscaping outside is exceptional and of resort quality.
The onsite restaurant is exceptional and rivals any 5-star restaurant. The bartender and waiters are incredible . The ambiance of the restaurant is relaxing and entices guests to linger because the surroundings are so pleasant.
I plan to recommend this hotel to anyone I know who may travel to Tucson.
May 29, 2014
Rated 5 out of 5 by MichelleHal Enjoyed our stay
The staff was extremely friendly and made us feel welcomed and valued.
May 27, 2014
Rated 5 out of 5 by EMVBARRE Excellent Hotel for Business Trip
Good location. Friendly staff. Great service.
May 25, 2014
Rated 4 out of 5 by Henry Nice motel but small bathrooms
Esy access to I-10 and I-19 but it does have a lot of airport noise.
May 23, 2014
Rated 5 out of 5 by Darek fantastic cat . 1 hotel
from the point of view of Europeans traveling around the world for their own money
Will be back , allways upgrade and vary good breakfast compare to other starwood hotel in USA , WALKING DISTANCE FROM AIRPORT + free shutle on request. In weekabd realy cheap.For 100% I will be back
May 22, 2014
Rated 5 out of 5 by Lynn1226 Surprise in the desert
Very satisfied right from the start. We received great service at check in, we were traveling with other family members and all three rooms were comfortable and perfect for all our family. We received excellent service in the restaurant both mornings we were there.
May 19, 2014
Rated 4 out of 5 by nana15 Noisy exit door
The room itself was good, what I did not like is the location of my room.
I was beside an exit door galley and since 3 am, that people start leaving the facility I could not sleep for the noise.
May 16, 2014
Rated 5 out of 5 by RobertW Outstanding
The location is ABSOLUTELY the best when you have an early morning flight. We were greeted like we were important and assisted throughout our brief stay. The grill was great and the meal of good quality. (I make a slightly better tomato sauce) but it was good.
May 15, 2014
Rated 5 out of 5 by Rico13 Beds, prime
excellentexcellent excellent excellent
May 2, 2014
Rated 5 out of 5 by billybob1 very satisfied
everyone was very courteous, bed very comfortable. My only recommendation would be to add a comfortable chair to the rooms.
May 1, 2014
Rated 5 out of 5 by Jack99 Great Restaurant
The R&R restaurant is one of the super things that I look forward to every time I stay at the hotel. Attentive Staff, Great food and good prices make for a SUPER combination
April 30, 2014
Rated 5 out of 5 by Lambo13 Wait Staff
I have been staying at the Four Points TUS Airport for a couple years now and have always been very impressed with the staff...particularly the breakfast staff. Liliana and Suzie are always in a great mood and always make sure I have everything I need. I can't say enough good things about them - it really is b/c of their friendship that I continue to choose the Four Points over other Starwood properties in the area.
April 30, 2014
Rated 5 out of 5 by ReLo Staff really is wonderful
My husband and I are both military and we wanted to get a hotel for 1 night while we enjoyed Tucson. Both the young man and young woman who checked us in were very courteous and friendly. They allowed us to check in early and that was fantastic because my husband and I rarely get to see each other since we are currently stationed on two separate bases very far from one another. As a soldier, I very much appreciated their understanding of our desire to check in early so that my hubby and I could spend less time worrying about a hotel and more time enjoying each other's company.
April 24, 2014
Rated 1 out of 5 by severin disappointed
i had a confirmation for a deluxe balcony. my room was a tiny dated double with trash left in the garbage and a pathetic bathroom. I will not visit this business ever again.
April 21, 2014
Rated 5 out of 5 by hke33 Great Staff
We had some reservations booking at the category 1 hotel but were very pleasantly surprised at this little gem and those who staff it.
April 20, 2014
Rated 4 out of 5 by hke33 Excellent check-in staff
As this is a category 1 hotel, we had some reservations booking here. However, we were pleasantly surprised.
April 20, 2014
Rated 5 out of 5 by QwikTrip Front Desk staff very personable
Front desk staff was very friendly and personable. Room was very clean and the hotel was very quiet for almost being sold out!
April 14, 2014
Rated 5 out of 5 by TIMelb14 Close to the airport, great staff
Another great stay at the Four Points Tucson Airport. Very comfortable, helpful staff, great having the Gym and can't help but eat the snacks at the R&R Grill & Bar most nights.
April 13, 2014
Rated 5 out of 5 by Vagabundos Better than expected
The website made the hotel look good, but the staff, food, comfort made my stay better than expected. Probably the best airport hotel ever!
April 5, 2014
Rated 4 out of 5 by Marty25 Location
The hotel location is great for my stay. Close to airport and close to Kino Sports Complex.
March 31, 2014
Rated 2 out of 5 by jwilkinson First Night No Sleep
Received room right next to outside door in hallway. Heard clicking and slamming of door upon closing all night. Asked gentleman at front desk if I could move to another room for second night. He acted like he could care less, even shrugging his shoulders as a physical sign of deal with it.
March 20, 2014
Rated 5 out of 5 by Caitlin12 Best Customer Service!!!
Jolene at the Front Desk was wonderful! She did everything she could to make our stay as comfortable as possible. She even offered to have the hotel's driver bring me to a store when what I wanted wasn't in the Gift Shop.
Ray at the restaurant was the best server my family and I have ever had! My sister is vegan and he anticipated her every need and even brought oil and vinegar for her to dip the complimentary bread in since she can't eat butter. We never had to ask for anything during our dinner because Ray thought of everything before we could.
The rooms were wonderful as well, the only thing we were dissapointed in was that we couldn't rent a movie. Not a big deal just surprising.
All together this was one of my best stays at any hotel! Thank you!
March 17, 2014
Rated 3 out of 5 by LCR42 Room had burnt smell
I checked into the hotel and our room had a a/c burnt smelled to the room. I told the front desk and they came to the room to confirmed the smell. They called the maintenance guy brought machine and air fresher. I asked to be moved to a new room and they said NO!. I am sensitive to smells and wanted no smoking room. It took all night to get smell out of room. Front desk was not happy not helpful in resolving the smell. They solution was to move us the next day. Not helpful at all. When I checked out they did say sorry but charged me for an unsatisfactory stay. Would not stay here ever again. Front staff even forgot to give us the coupons for breakfast when we checked in.
March 10, 2014
Rated 4 out of 5 by Jim032014 Great location
Great location to International Airport and ANG Base. Only problem was the room was close to the outer door of my building - very loud. Good breakfast buffet.
March 7, 2014
Rated 5 out of 5 by gk22 perfect location
everything good from checkin to checkout. met our needs completely
February 27, 2014
Rated 1 out of 5 by Dreg0357 Customer service
Josh checked me in, we discussed that the rate $109.00 was an in correct government per diem rate,
He said the rate should be $86.00 and assured me he would correct the rate before I checked out.
He then assigned me to room #160 immediate to the entrance door. I returned to the front desk and requested another room. Marana then assigned me #270, I think. above the lobby with frosted windows and a view of A/C unit on the roof. I again reurned to the front desk and asked for a decent room.
This all took more than thirty minutes.
I feel I got "the run around" and the front desk personnel including the manager on duty were in different and lacked customer service people skills.
I will never stay at another starwood property and plan to post a review of my experience on Trip Advisor.
February 22, 2014