Rated 5 out of 5 by WineAdvisoryGroup Upscale Trendy
This is a nice choice for a Boston visit, but consider the location. It's perfect if you don't need/want to be in the Back Bay or Waterfront. You're perfectly positioned if you want to check out Charles Street, hop on Storrow Drive, walk or quick cab to the TD North Garden for a game or show, head over to Faneuil Hall, or need to be near Mass General (next door). Don't miss Scampo restaurant in the hotel... excellent chow and great bar.
April 7, 2013
Rated 5 out of 5 by MeliMan amaze
I had so much fun staying at this hotel. loved being greeted with a glass of champagne. room was perfect and bed was so comfy i could barely get out of bed for check out. The hotel, restaurant, bar, everything mixes so well and creates a great atmosphere.
January 9, 2014
Rated 1 out of 5 by gmiller68 "Luxury Collection" hotels don't accommodate Platinum members who use points for stays at this hotel...
This is the first review I have ever written, which should tell you how frustrated I was about my recent stay at this hotel. I'm a Platinum member and used points for this hotel. I suspect the poor treatment and was because I was using my points (that's the impression I felt)...since they are not making any money on me, they simply didn't care about accomodating my requests (which were nothing special).
July 18, 2013
Rated 5 out of 5 by Nate64 Customer Service was Phenomenal, Theresa made the stay!
I reserved two rooms for my family due to my wife's recent Grad school graduation. I wanted to make sure it was a special experience for my wife and her family. Theresa was extremely helpful on the phone letting me know where she could guarantee the rooms to be when I checked in. However, the level of service I received upon check-in was truly phenomenal. Knowing my goals, she was able to further upgrade me to a fabulous suite near the top floor and upgraded the other room to a have a great view on a very high floor as well. She then helped make the moment perfect, by sending up the gifts I brought after the family had settled in for a few minutes, making for a grand moment when the staff arrived with them. Theresa made our stay perfect and truly understands guest service. Her outstanding performance should be recognized as the standard for Hotel Service. Thank You Theresa!
May 29, 2012
Rated 5 out of 5 by Sleuth Nice property.
Disappointed that Catwalk was not open for dinner or drinks as advertised. Scampo was excellent though. Very convenient to MGH, Financial District and North End.
January 9, 2014
Rated 5 out of 5 by TheBradys Best in Boston
I live just north of Boston, so I know the hotels in town quite well. If you're looking for a fun place to stay with the most lively lobby in Boston, you've found it. Way better than the W Boston (sorry guys). Alibi and the lobby are always a blast on the weekends. And, if you're lucky enough to have Calvin check you in, you'll feel like a VIP the moment you walk in the door.
November 22, 2011
Rated 5 out of 5 by LLbNYC Historic building with "W' vibe
Loved our stay at this unique property. Our initial room was too noisy, but we were upgraded to much better room. Staff was extremely helpful in every way. Linens are high quality , and we enjoyed the Molton Brown products. Room impeccably clean. Lobby is wonderful to relax and people watch. Both restaurants are worth trying. We had an excellent meal in each.
March 21, 2013
Rated 3 out of 5 by Torch This hotel needs work on its staff training and service
Many staff seemed unhappy with their jobs. For too many, customer service did not come first. The facility was great, the bar scene terrific, the room was very comfortable, but the service was lacking.
One exception on the service is a bellman named Mo who consistently exceeded expectations and whose attitude and customer service was exemplary.
June 27, 2012
Rated 5 out of 5 by GoEverywhere2013 A hip hotel centrally located
Love the history of this place--it's in an old jail! The hotel has kept some of the jail features, which adds to its personality: "The Clink" bar/restaurant, "The Yard" outdoor dining, and 3 floors of "Catwalks" where I imagine the cells used to be organized around a central atrium. Cool lighting, lounge furniture, and a relaxed, but polished vibe characterize The Liberty. Staff were attentive and cheerful, my room was comfortable and clean, with a well-stocked mini bar and even a separate bathtub. The bathroom was stocked with an ample supply of plush towels and a comfy robe. Loved that this place was close to everything. Highly recommend.
September 20, 2013
Rated 3 out of 5 by Ociene Ok, but with issues
I like the Liberty ambiance overall and would stay there again for that reason. However, I was disappointed by a few things that went wrong on this visit: First, the gym is closed for renovations, and their alternate is an 8 minute walk away - not convenient when you've only packed shorts and it's December in Boston! Then my key stopped working on the second day - no idea why, fine, just another inconvenience. Finally, my room service steak was significantly overcooked, and it took them ~35 minutes to get me a new one - very disappointing as I was extremely hungry. The rest of the experience was just fine - nothing amazing, but fine. I'd stay again, but only if another preferable option wasn't available.
December 6, 2013
Rated 3 out of 5 by Redthumb Disappointing service at Liberty hotel
The service was disappointing at best. The people at the check-in desk were not knowledgeable enough. I arrived early and had called the day before to indicate that I woudl be early. I was told that my room was not ready at 1:30 which was understandable. When I went back at 4:30, the staff asked if I had been called. I said I had not and they said my room must not be ready. I said it was past check-in time and I wanted to talk to a manager. When they went back to find manager, they returned saying the room was ready.
Bell man never appeared. Apparently there are no bellmen before 7am, but no one said that when i called for one.
October 26, 2013
Rated 4 out of 5 by lebken Night at the Liberty
The hotel and staff overall was very professional and the accommodations were nice overall. The room had some housekeeping issues (dust in a few spots that was easy for me to spot). the room was not completely ready when we arrived, but the staff upgraded us to another room which was a nice touch
January 2, 2014
Rated 5 out of 5 by msdoctor beautiful hotel
room was ok, broken mirror in bathroom, outlets that don't work etc..
January 6, 2014
Rated 5 out of 5 by Richmon Awesome experience!
The hotel was beyond expectations with the spacious rooms and breathtaking views.
Staff was excellent, courteous, friendly and helpful with every request.
June 30, 2012
Rated 5 out of 5 by GMAG Great Experience
Our 4 nights there were just what we needed after a road trip up the coast. The location, staff and amenities were excellent. We would definitely return.
September 22, 2012
Rated 5 out of 5 by Kkbree Great staff....
Wonderful hotel. Staff was exceptionally helpful and kind. Great food.
June 11, 2013
Rated 4 out of 5 by PaulineCanada This hotel has a great location and a cool vibe
My stay was fine, the room was ok ( but nothing out of the ordinary) the front desk staff and the concierge were nice and efficient on my arrival.
We had breakfast at clink-food was good but the service was slow.
The hotel seems to have a very nice ' vibe' and life with lots of events happening every night ( fashion show, jazz concert etc) it's bar in the lobby is always packed and lively.
The only bad comment is about the bell man outside who ignored our request to get a cab to the airport as he was too busy getting people with valet parking sorted out. We had to go on the street and call one ourselves otherwise we would have missed our flight .
April 7, 2013
Rated 5 out of 5 by jt10 Great Hotel- lots of chracter
Great hotel in the West End of Boston. Spacious rooms.
January 1, 2014
Rated 4 out of 5 by Athina Very nice Hotel
Very comfortable Hotel. The front desk is borderline helpful, as compared to other great Hotels ! What will improve the clients' experience is if the Hotel puts in each room a coffee making machine (coffee-maker) so the people staying there can have some coffee in early morning.This is a "must" if you are trying to "sell" this Hotel for symposia ,meetings ,etc
The second feature that will improve my experience , is if you have a dedicated place for smoking that is covered, so when it is raining the guests are protected. Most of the Hotels do have that. Also the consierge desk, some of the staff there is "inferior" to other Hotels.
July 3, 2013
Rated 3 out of 5 by Flight51 Good, but...
Good, but missing some of the details that communicate first class service. We opened a half bottle of red from the minibar. The wine was awful and the staff at the front desk indicated they could not do anything about it because we did not call down that evening. My spouse mistakenly did not realize that there was a built-in service charge on room service items. We ended up tipping more than 40%. Again, the front desk could not help.
Great facilities, but front desk staff are more concerned about distributing the free champagne than responding to the small issues that make the difference between average and superior service.
September 3, 2013
Rated 5 out of 5 by dferragut Great Hotel in Boston
Stayed here for 3 months (Mon-Thur) on a client project and enjoyed my time. Staff is very friendly and knew my name right away. Handled all my crazy requests (early/late check in/out, laundry, shoe shine, cleaning, etc.) with a smile and efficiency. Knew I was a platinum SPG member and treated me as such with great rooms and small perks.
Cool part of town, right across from the T for convenience. Restaurants and bars are excellent and treat you well after a long work day.
Only downside is the poor workout facilities. Small room with a few machines. Hard to run outside in Boston in the winter, so the workout room is essential.
August 6, 2013
Rated 4 out of 5 by JLA55 Overall a positive experience with a few annoying glitches
The facilities are hard to beat. Our room was more than spacious, comfortable and clean. In fact, no issues with the room. Check in was a problem...a long line when we arrived with only one person on the desk. Overall the food and beverage and the service related to it was excellent with one exception. We found one cocktail waitress, Chelsea, to be rude and abrupt and also had quite a time getting her attention....I found it quite odd given the level of service we experienced elsewhere in the hotel. Special words of praise for the guys on the front door and valets who went above and beyond the call of duty on this rainy week.
June 17, 2013
Rated 5 out of 5 by JPM2 JPM 2
We stay here every 28 days as I come for cancer treatments next door at MGH. After two years it feels like home. Every now and then the rates skyrocket and we stay elsewhere. as long as they have MGH patient rates we will stay.
We have been offered suite rates for less money but we both like the Liberty staff.
We do wish that steady guests like us could be treated a bit better...being quoted $699 a night for a regular room, August 5,6, 2012, disappointed us, especially when we are here in the winter with few other guests. We come because of the location, and the people who staff the Liberty, oh, and the hotel is nice also..
September 10, 2012
Rated 4 out of 5 by DMCjr Great location - lovely views
We love this hotel - but were a little disappointed this time - there were a number of rooms on our floor who were having a party until 3 or 4 in the morning. Also, the staff were very resistant in honoring the late check-out, which is a feature of the Gold membership.
But overall we had a lovely time.
December 22, 2013
Rated 5 out of 5 by MJ2013 Lovely hotel, excellent staff!
I've lived in Boston for some time now and have always wanted to stay at The Liberty. My husband and I found ourselves in need of a local hotel this past weekend and couldn't have been more thrilled with our selection of The Liberty! The young man at the front desk, Zach, was exceptionally polite and very professional. He checked us into the room quickly and made sure that we didn't need any other assistance before we walked away.
We had a light dinner downstairs at Alibi, where the food and drink were both excellent! Even though there are plenty of dining options in Beacon Hill, I would suggest guests stay in the hotel!
March 20, 2013
Rated 4 out of 5 by October1983 Would Definately Stay Again
Upon arrival and checking in - we weren't happy with the room as I had asked for a roll in shower room the staff immediatly changed our room to what we needed without any quesstion. They also put a rush on it's cleanning we checked our bag and went out to lunch. When we returned our room was ready and very comfortable. Called down for our bag but it never came. Went down to the lobby and it took them a bit of time to find our bag. This was the only snag I would say we had with our stay - everyone was very professional and apoligied for not being able to locate our luggage and bring it to our room in a timely manner.
August 30, 2012
Rated 5 out of 5 Great hotel at convenient location
The hotel is a landmark, beautiful, comfortable, surprisingly quiet rooms in spite of a busy lobby, and located right in front of the T red line with access to the AMTRAK station and to the airport silver line. Only problem was slow room service fo breakfast: stated 30 min and was >50 min which I had to cancel due to an early meeting I had (where I attended having had no breakfast).
December 14, 2013
Rated 3 out of 5 by travelsensei Not "luxurious" enough for the Luxury Collection
I'm quite confused how/why this hotel is considered part of the Luxury Collection. It's nothing more than a "trendy" mid-scale hotel, at best. Anyone looking for an actual luxury hotel should stick to the usual suspects. What kind of luxury hotel has the bath products mounted to the wall -- like a public gym. Fell way short of my expectations. Also, SPG recognition was basically non-existent, and their definition of an upgrade (which is nothing more than a city view) leaves much to be desired.
November 2, 2011
Rated 1 out of 5 by Nayo SPG Downgrade
I've prepaid for a delux king bed and had asked to redeem couple of my free suite upgrades. Not only didn't get the upgrads, which is fine if the hotel was sold out, but to be DOWNGRADED!! Now that's a WOW experience.
December 20, 2013
Rated 4 out of 5 by Lew1976 Perfect and fun
We really enjoyed The Liberty for its character, comfort, hospitality, and it's "scene". I must say that I was disappointed with the gym situation. I understand that they were renovating but the gym option the offered down the street was subpar for a luxury collection hotel. Additionally they didn't provide transportation to it and it was freezing and raining, I would've expected passes at the equinox and a free ride. Otherwise it was a really fun time. We loved having drinks on the catwalk.
December 1, 2013