Rated 5 out of 5 by KathyB Amazing customer service!
Staying at the Liberty Hotel was a delightful experience. From the moment we arrived, the service was impeccable. We were warmly greeted and offered a refreshing cold drink on arrival. Our room was beautiful with a wonderful view of the Charles River. The sparkling wine and fresh strawberries were such a fabulous way to celebrate our special weekend. Boston is an amazing city and Mary Ann, the concierge at the Liberty Hotel, was extremely helpful in planning our days....she was absolutey delightful to work with and really went above and beyond to assist us. We also had dinner at Scampo's and were very impressed with the exquisite cuisine which was paired with a relaxing setting. We would definitely stay here next time we visit Boston.
August 28, 2012
Rated 5 out of 5 by kimberli best starwood hotel we have stayed in
This hotel was the best starwood property we have stayed in. We were new to Boston and left with the feeling that the people in Boston are very nice starting with the staff. The staff was very helpful and attentive. The room was impeccable. The champagne and apples they offered were a nice touch. It made me glad we were starwood members. However, I would stay here again even if we weren't starwood members. Also, the Scampo restaurant on site was delicious and the location was perfect.
August 23, 2014
Rated 5 out of 5 by anderspt02 Wonderful from start to finish!
Hands down, this was the best SPG property I have stayed at. Upon check in, we were welcomed with champagne and a bonus 1000 SPG points as a thank you for staying with them. They hosted a wonderful SPG member happy hour with complimentary drinks and food. It was a great time to chat with some management at the hotel. Jen and Brian were so nice, helpful and accommodating. This was the only SPG property I have stayed at that does this sort of thing for SGP members.
The hotel itself was beautiful and we could have spent hours just walking around and looking at it. As a remodeled prison, I wasn’t exactly sure what to expect but it well exceeded my expectations. If you like history (and even if you don’t!) you will love it here.
Everyone from check in to check out was a class act. Thank you for a wonderful stay and I will definitely be back!!
August 25, 2014
Rated 3 out of 5 by Lolo Great historic building; not so great view
I was very excited to stay at The Liberty. I had heard great things from a friend who said the room/view was amazing. Unfortunately, when I checked in, I found out that I had a room that faced the nearby medical center. The hotel was so close to the offices that you could literally look in the windows and make eye contact with the hospital workers. Furthermore, the furniture/room was nothing really special. We did not get turn down service on our first night at the hotel and there was no newspaper delivered in the AM. Since this was the SPG Luxury Collection, I expected a higher level of service than what I normally receive at other properties. Unfortunately, I found that several services/amenities common at other luxury hotels were missing.
June 23, 2013
Rated 5 out of 5 by SouthCityDoc VERY MUCH wanted to 5 Star everything...
Fantastic beginning. The Bellman opened our taxi doors and greeted us immediately. Asked how we were doing and I told him how the driver wanted to rip us off by charging extra for luggage. (Posted on the window behind the driver from the Boston POLICE that they are not allowed to do it.) He immediately responded " I'll handle it!" and did excellently. I wish I had gotten his name as he also helped us at departure as well. Check-in very smooth and very friendly. Gave us a glass of champagne with our room card. NICE TOUCH!! The BEAUTY of the whole "jail" part of the hotel is hard to describe to due it justice. Love the dogs allowed in the lobby! Both restaurants were a taste bud delight but SCAMPO is a MUST!!! Employee service so wonderful. REALLY?? We went to the Science Museum at 10 am and got back at 3pm to the hotel. Our room was being cleaned so we went down to the lobby to wait and were given a glass of champagne for our "inconvenience". I was amazed. The room... high floor, great view (best wing best side) ... a bit surprised not bigger room being platinum, i.e.: suite or corner room as per prior experience at many other SPG Hotels. I say again that the wing and side and height is definitely a perk. Thank You Liberty. The bed was very comfortable but not the pillows AT ALL thus the 4 Star on the Room and Sleep. Would I stay here again? WITHOUT DOUBT...ABSOLUTELY!! (In fact there is a convention in January I have never attended but might just because of The Liberty Hotel!) This hotel needs only to do a few things to be a 5 STAR across the board.
July 15, 2014
Rated 2 out of 5 by DrMillo1 Great facility needs maintenance and quality of service i proovement
I stayed for 7 days one of many stays at this great facility.
Unfortunately the shower facet was detached ( could really cause burns/safety issues)
The power plugs in the lamps were too loose so you cannot plug in any device.
The internet connection even when you pay premium is half bandwidth of what is promised ( 4Mb which low anyhow).
The front desk people not always available and many times only in training person is at the front desk.
So much room for improvement!!!!!
May 23, 2014
Rated 2 out of 5 by Tatiana58 not a luxury hotel
Room had badly stained carpet, so we were moved to another room. Room with two double beds, desk chair and no other seating. Very tight space, only 3 small drawers for storage and a very small closet. The best feature was the bathroom and shower. But no plug near the makeup area. Lobby busy--cocktail crowd. Clink restaurant had a very limited,pricey and unappealing menu for seasoned travelers like us, who have traveled extensively. We do not recommend this hotel unless the price is very competitive and one needs to be in that location.
June 16, 2012
Rated 1 out of 5 by ceh555 My stay at your hotel
I am a SPG platinum and on an MIT board so I stay at your hotel because it is close to MIT and the rooms are excellent. The issue is the customer service is deplorable. The people at the front desk make promises and do not follow thru. On my recent stay last week, the front desk was to move me to another room. I returned to the hotel at 8pm that night and had the same room. To make matters worse, my room had not been cleaned.
This is the 3rd time this has happened to me during a stay at your hotel. I will not stay again.
November 23, 2012
Rated 1 out of 5 by Adam13 Hotel needs Spring Cleaning!
I stayed at this hotel and had to move the bed to find out why my son and I were having such dramatic reactions and found dust build-up that had been there for months along with dirty tissues. View from window was a building about 20 feet away, there is no view on this side of Hotel. After speaking to Front Desk they had no ability to do anything as they had no other rooms available. There is a club that takes place in the lobby, beware of loud music! Had to move hotels after just 6 hours, many better choices in Boston.
October 27, 2013
Rated 5 out of 5 by Southern3 "Go to Jail"
Not knowing what to expect for our stay at a "remodeled" jail, we immediately were charmed by the welcoming staff and beautiful ambiance in the lobby which is carried through in the rooms. Throughout the hotel, modern and historical are blended in a meaningful way but the soul of the hotel is the staff that made our stay so delightful. Examples include C.J., "Oscar", Renee, Kevin, Steven, Sam, Heidi, John. The food at the Clink is delicious; the drinks at the Liberty Lobby Bar are delightful; the concierge is extremely helpful.
August 15, 2014
Rated 5 out of 5 by mwood86 Outstanding customer service
I had booked a suite for two nights on awards, and it turned out the hotel was committed 100% and had oversold my suite. I worked with Falon and & Rachel (GM), and they were outstanding. I could not have asked for better customer service. In the end, we agreed upon a more than fair compensation for my troubles. Hotel bar is hopping at night, and has a line out the door. I came over from W Boston, and I think this is my new place when I'm in Boston. Outstanding views of Charles River, Cambridge & Boston.
March 25, 2012
Rated 5 out of 5 by DeeBee4 Captured by Luxury
First impression was locked up tight with arresting lobby entrance.
Warmly welcomed with a glass of champagne, while hearing about fascinating history of this jail house turned into beautiful luxury hotel.
Escape to Scampo's , Lydia Shire Rest. , definitely not our last meal here, Alibi for a pre dinner cocktail is not to be missed.
Can't wait to return.
June 3, 2014
Rated 3 out of 5 by Grumbler Billing problems
My booking was confirmed with a room rate of $519. Upon arrival, receptionist Tom spoke of an upgrade providing Charles River views, no mention of a rate increase. After dinner at the Clink, I and my granddaughter asked for correction of the $839 rate, having just noticed it on the key envelope. The receptionist checked with the "manager" and said the $519 rate was o.k.'d.
When the final bill arrived by 7/18/14 email, the rate shown was $839. On 7/21 I called the Liberty about the billing, noted that $519 was shown on 6/13/14 email confirmation #111167468, and was promised a callback. No callback.
Also, charge of $37.88 for 375ml bottle of honor bar white wine is excessive.
July 23, 2014
Rated 1 out of 5 by Bothered The hotel should know better ....
The hotel plays EXTREMELY LOUD music on Thursday, Friday, and Saturday nights from 10 pm to 2 am. To give us the Charles Harrington Suite (Room 332) without telling us that we would not be able to sleep until after 2 am is COMPLETELY UNACCEPTABLE. Fortunately, we were able to move to the Tower Guest Rooms but how anyone can assume that any of the rooms within earshot of the lobby music is a suitable room is unfathomable.
This hotel needs to NOT give these rooms to those wanting to go to bed at a decent hour!!!
We will never stay here again unless we request the Tower Guest rooms. iT WAS SUCH A DISAPPOINTMENT!.
What a royal nightmare! THIS IS NOT STARWOOD QUALITY AND NEEDS TO BE INVESTIGATED INTERNALLY ... I EVEN ASKED STAFF TO COME AND LISTEN TO THE MUSIC COMING THROUGH THE WALLS INTO OUR ROOM.
October 26, 2013
Rated 5 out of 5 by tp53 Get a suite if you can
The lobby and general ambience of this hotel is unique. And while the standard rooms are a bit standard, the suites are something very special with large windows, a lot of space and a wonderful view of Bosston.
August 24, 2014
Rated 5 out of 5 by DaveCt Stayed 2 days for New Year's Eve 12/30-1/1/2014
My wife and I went to the Liberty for 2 nights after seeing Prince at Mohegan Sun Casino in Connecticut. When we arrived the valet took our car and luggage without a problem. We went to the lobby to check in and the staff were helpful and friendly offering us 2 glasses of Champagne, we sat in the lobby while our luggage was placed in our room. The atmosphere was relaxing and comfortable. The staff responded professionally to our requests when we checked in. We want to especially thank Danielle for bringing our Champagne to us, she was willing to talk with us , my wife and I are both over 60 ( in a room of younger people though we are not "old 60") . She made us feel comfortable before the NYE party and during. She is an asset to your team while giving excellent customer service. We look forward to joining you next New Years and during the summer.
January 1, 2014
Rated 5 out of 5 by WineAdvisoryGroup Upscale Trendy
This is a nice choice for a Boston visit, but consider the location. It's perfect if you don't need/want to be in the Back Bay or Waterfront. You're perfectly positioned if you want to check out Charles Street, hop on Storrow Drive, walk or quick cab to the TD North Garden for a game or show, head over to Faneuil Hall, or need to be near Mass General (next door). Don't miss Scampo restaurant in the hotel... excellent chow and great bar.
April 7, 2013
Rated 5 out of 5 by Herdy A Five Star Experience
I loved everything about this hotel. The location and the physical structure were both wonderful but the REAL attraction to this hotel is its people.
From the greeting I received from the doorman who handled my bag to the helpful young man who checked me out--EVERYONE had customer service on their minds.
The biggest high-five goes to housekeeping. They were the very best I have ever experience in the United States. My room was spotless and they did it all without those big bulky carts in the halls. In a word they are amazing.
I HIGHLY recommend this hotel for business or vacation.
July 28, 2014
Rated 5 out of 5 by Nate64 Customer Service was Phenomenal, Theresa made the stay!
I reserved two rooms for my family due to my wife's recent Grad school graduation. I wanted to make sure it was a special experience for my wife and her family. Theresa was extremely helpful on the phone letting me know where she could guarantee the rooms to be when I checked in. However, the level of service I received upon check-in was truly phenomenal. Knowing my goals, she was able to further upgrade me to a fabulous suite near the top floor and upgraded the other room to a have a great view on a very high floor as well. She then helped make the moment perfect, by sending up the gifts I brought after the family had settled in for a few minutes, making for a grand moment when the staff arrived with them. Theresa made our stay perfect and truly understands guest service. Her outstanding performance should be recognized as the standard for Hotel Service. Thank You Theresa!
May 29, 2012
Rated 5 out of 5 by DQuirk This hotel does everything to meet expectations
We stayed for two nights at the Liberty Hotel for a wedding. The Hotel was breath taking, the rooms definitely met our expectations. The wedding was incredible. Can't say enough about the hotel. After we left I got an email that they found my wallet. So nice to have such honest people. They offered to mail it so I dont have to find time to go to Boston. Again meeting all expectations and some.
January 7, 2014
Rated 5 out of 5 by MLAB This hotel is one of the best we have stayed at
We loved all the hotel had to offer. It was within walking distance of all the points of interest we wanted to see. The hotel dining was excellent. The staff was always there to answer any of our questions and assist us in any way they could. I highly recommend it. I already have two co-workers looking into a vacation there.
April 14, 2014
Rated 5 out of 5 by Dtrol One of my favorite hotels
Everything about this hotel is top notch. Whenever staying in Boston it is the first place we look at staying. Highly recommend it. The only strange feature that doesn't match everything else about the place is thier wifi. You only can have one device on it otherwise you have to pay $14.95 a day. For such a high class hotel this is really beneath them.
August 18, 2014
Rated 5 out of 5 by TheBradys Best in Boston
I live just north of Boston, so I know the hotels in town quite well. If you're looking for a fun place to stay with the most lively lobby in Boston, you've found it. Way better than the W Boston (sorry guys). Alibi and the lobby are always a blast on the weekends. And, if you're lucky enough to have Calvin check you in, you'll feel like a VIP the moment you walk in the door.
November 22, 2011
Rated 5 out of 5 by LLbNYC Historic building with "W' vibe
Loved our stay at this unique property. Our initial room was too noisy, but we were upgraded to much better room. Staff was extremely helpful in every way. Linens are high quality , and we enjoyed the Molton Brown products. Room impeccably clean. Lobby is wonderful to relax and people watch. Both restaurants are worth trying. We had an excellent meal in each.
March 21, 2013
Rated 5 out of 5 by LynnS Great ambience
Everything about our 2 day stay at this hotel was 5 star. The doormen were the best, making sure we had a ride each time we came out. You don,t need to pre-arrange a transfer service to the airport, they already have private drivers there. We had a driver take us to the Boston Fine Arts Museum for only 15.00 and 5.00 tip. The staff is very friendly, they pour you a glass of champagne when you check in.
August 15, 2014
Rated 3 out of 5 by Torch This hotel needs work on its staff training and service
Many staff seemed unhappy with their jobs. For too many, customer service did not come first. The facility was great, the bar scene terrific, the room was very comfortable, but the service was lacking.
One exception on the service is a bellman named Mo who consistently exceeded expectations and whose attitude and customer service was exemplary.
June 27, 2012
Rated 5 out of 5 by KellyWDC Very nice
Beautiful hotel, comfortable room, and excellent location, especially if you're visiting the hospital. My only request is that the morning coffee be left out a bit later than 9:30 - not everyone staying there has to be on their way to work early in the morning. 10am, or even 11am (is that pushing my luck?), would be great!
November 23, 2013
Rated 1 out of 5 by GarySATX Party Hotel
If you are interested in a party hotel with loud, rowdy guest running up and down the halls, slamming doors, and yelling vulgarities all night long, then this is your hotel. Great hotel in terms of ammenties and the large majority of the staff really try hard to make your stay enjoyable. Unfortunately, this hotel was not well insullated when it was built and the noise from the hallway is easily heard within the rooms. Due to the hotels unique history, it attracts a fair amount of confernence business. With that comes the young crowd that likes to party all night long. The last night we were there, the suite next door held an all nighter. At 2AM I called the front desk and asked for assistance. At 3 AM the noise and doors were still in full swing. I can't tell you how many times I heard some guy asking the girls in attendence if they wanted to go upstairs. It was a very disappiointing stay for the price they charge. Also, try to avoid having to park your car in the garage unless you are OK with the $42 per night.
December 13, 2011
Rated 3 out of 5 by travelsensei Not "luxurious" enough for the Luxury Collection
I'm quite confused how/why this hotel is considered part of the Luxury Collection. It's nothing more than a "trendy" mid-scale hotel, at best. Anyone looking for an actual luxury hotel should stick to the usual suspects. What kind of luxury hotel has the bath products mounted to the wall -- like a public gym. Fell way short of my expectations. Also, SPG recognition was basically non-existent, and their definition of an upgrade (which is nothing more than a city view) leaves much to be desired.
November 2, 2011
Rated 5 out of 5 by mz55 Great Meeting
The Liberty Hotel was a wonderful place to hold a meeting, the facilities were fantastic, and the staff quite friendly and the food options tremendous. A pleasant surprise was the ability to walk downtown and to local attractions.
November 21, 2013