The Liberty, a Luxury Collection Hotel, Boston

  • 215 Charles Street
  • Boston,
  • Massachusetts
  • 02114
  • Stati Uniti
  • Mappa

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Rated 4.2 out of 5 by 706 reviewers.
Rated 1 out of 5 by The hotel should know better .... The hotel plays EXTREMELY LOUD music on Thursday, Friday, and Saturday nights from 10 pm to 2 am. To give us the Charles Harrington Suite (Room 332) without telling us that we would not be able to sleep until after 2 am is COMPLETELY UNACCEPTABLE. Fortunately, we were able to move to the Tower Guest Rooms but how anyone can assume that any of the rooms within earshot of the lobby music is a suitable room is unfathomable. This hotel needs to NOT give these rooms to those wanting to go to bed at a decent hour!!! We will never stay here again unless we request the Tower Guest rooms. iT WAS SUCH A DISAPPOINTMENT!. What a royal nightmare! THIS IS NOT STARWOOD QUALITY AND NEEDS TO BE INVESTIGATED INTERNALLY ... I EVEN ASKED STAFF TO COME AND LISTEN TO THE MUSIC COMING THROUGH THE WALLS INTO OUR ROOM. October 26, 2013
Rated 3 out of 5 by Hotel is beautiful and in good location but... My sister and I stayed the liberty for 2 days I think the Liberty hotel is beautiful in the very nice neighborhood. However, my experience in the hotel was unpleasant. 1. Hotel's bell boys didn't even say hello or open the door when I enter or exit for 2 days. They put up an umbrella or open the door to other guests but they didn't even look at us. Just one time one of bell boys open the door but it was not for us but for the guest was about entering. We just followed the guest , he had to hold the door. 2. When I checked in, the front -desk lady kept telling her name and saying" if you need anything, just let me know" to the guest before me. I still remember her name because she repeated her name so many time in front of that guest. For me, she didn't bother. The room she described was pretty and nice, but it was next to the elevator. I don't know how it will be nice room if you can hear every footstep and elevator's noise for the whole night. The following day, I changed the room but it was not far away from the elevator either and even worse there was no lounge chair. So, we had to sit on the bed when we talk or drink 3. When I checked out, the other front lady charged me $100 something for the room service which I didn't order. If I didn't ask folio before I leave, it would be charged to my account. Personally, I believe "you get what you pay for”. Maybe I didn't pay enough to the Liberty since they were award nights. I am very sorry for myself I could not enjoy beautiful lobby, garden and historic heritage. November 2, 2014
Rated 5 out of 5 by This was a vacation breakout! As a Platinum SPG member, this property is one of the more unique & dynamic. The room, architecture, hospitality and food options exceeded expectations. The rooms director even hosted a Friday happy hour for all SPG members with a wonderful spread & beverages. Thomas at the front desk, Patrick with transportation, Mo at valet Job all went above & beyond. Well done by all- July 20, 2014
Rated 1 out of 5 by Choose a different hotel This hotel is rubbish. Luxury Collection? You must be kidding. The property has a good location, and the common areas are tastefully decorated. Rooms are small, furnishings look ugly, and bathrooms are dated and in need of repair. Staff generally have an arrogant and unfriendly attitude, with the clear exception of the Concierge staff. It is amazing how the maid service skips important parts of the room, and after being serviced, the bath is dirty and the bed is partly unmade. Call service for any need? The immediate response is "you've got it, coming immediately". Reality is that usually, this means forget about it. I wouldn't recommend this hotel to anyone. On the contrary, having experienced this dump, I would advise others to beware the Luxury Collection brand - it's clearly widely divergent and there is no consistent standard of quality. In other words, expensive hotels, bit of a gamble on quality standards. July 9, 2014
Rated 5 out of 5 by Stayed 2 days for New Year's Eve 12/30-1/1/2014 My wife and I went to the Liberty for 2 nights after seeing Prince at Mohegan Sun Casino in Connecticut. When we arrived the valet took our car and luggage without a problem. We went to the lobby to check in and the staff were helpful and friendly offering us 2 glasses of Champagne, we sat in the lobby while our luggage was placed in our room. The atmosphere was relaxing and comfortable. The staff responded professionally to our requests when we checked in. We want to especially thank Danielle for bringing our Champagne to us, she was willing to talk with us , my wife and I are both over 60 ( in a room of younger people though we are not "old 60") . She made us feel comfortable before the NYE party and during. She is an asset to your team while giving excellent customer service. We look forward to joining you next New Years and during the summer. January 1, 2014
Rated 5 out of 5 by Upscale Trendy This is a nice choice for a Boston visit, but consider the location. It's perfect if you don't need/want to be in the Back Bay or Waterfront. You're perfectly positioned if you want to check out Charles Street, hop on Storrow Drive, walk or quick cab to the TD North Garden for a game or show, head over to Faneuil Hall, or need to be near Mass General (next door). Don't miss Scampo restaurant in the hotel... excellent chow and great bar. April 7, 2013
Rated 4 out of 5 by neat stmosphere Neat atmosphere. Comfortable room but it showed a lot wear. Info book needed to be updated. October 28, 2014
Rated 5 out of 5 by Customer Service was Phenomenal, Theresa made the stay! I reserved two rooms for my family due to my wife's recent Grad school graduation. I wanted to make sure it was a special experience for my wife and her family. Theresa was extremely helpful on the phone letting me know where she could guarantee the rooms to be when I checked in. However, the level of service I received upon check-in was truly phenomenal. Knowing my goals, she was able to further upgrade me to a fabulous suite near the top floor and upgraded the other room to a have a great view on a very high floor as well. She then helped make the moment perfect, by sending up the gifts I brought after the family had settled in for a few minutes, making for a grand moment when the staff arrived with them. Theresa made our stay perfect and truly understands guest service. Her outstanding performance should be recognized as the standard for Hotel Service. Thank You Theresa! May 29, 2012
Rated 5 out of 5 by Captured by Luxury First impression was locked up tight with arresting lobby entrance. Warmly welcomed with a glass of champagne, while hearing about fascinating history of this jail house turned into beautiful luxury hotel. Escape to Scampo's , Lydia Shire Rest. , definitely not our last meal here, Alibi for a pre dinner cocktail is not to be missed. Can't wait to return. June 3, 2014
Rated 5 out of 5 by This hotel does everything to meet expectations We stayed for two nights at the Liberty Hotel for a wedding. The Hotel was breath taking, the rooms definitely met our expectations. The wedding was incredible. Can't say enough about the hotel. After we left I got an email that they found my wallet. So nice to have such honest people. They offered to mail it so I dont have to find time to go to Boston. Again meeting all expectations and some. January 7, 2014
Rated 5 out of 5 by Best in Boston I live just north of Boston, so I know the hotels in town quite well. If you're looking for a fun place to stay with the most lively lobby in Boston, you've found it. Way better than the W Boston (sorry guys). Alibi and the lobby are always a blast on the weekends. And, if you're lucky enough to have Calvin check you in, you'll feel like a VIP the moment you walk in the door. November 22, 2011
Rated 5 out of 5 by excellent but more front staff needed I had an incredible stay. I did have to wait a while given there was only one person manning the front desk during check in. This also happened during check out. So my only feedback would be adding another personnel to the front desk October 24, 2014
Rated 5 out of 5 by Mixed initial reception then a wonderful stay This is a beautiful property with stunning visuals and in a great location to view Boston and to use as a homebase while getting to know the city. Valet reception was terrific and I missed his name but our very tall bespectacled valet was friendly, courteous and very helpful as we had obviously arrived from the beaches of Cape Cod. Checking in was an experience. The whole area is one large lounge and we felt underdressed having come in casual clothes from our beach trip. The 'Champagne reception' I expected and saw was not offered to us as it was to others. This made us feel more awkward. I don't think you need to be dressed to the nines to check in but business casual would do it. At least thats how we perceived things. We used suite nights for upgrades and once we saw the two suites, everyone fell in love with the hotel. Our views of the Charles River and downtown were out of this world. That night we left the hotel for dinner partially because of the initial lobby experience. We found lots of places to enjoy within a short walk BUT after a fabulous breakfast at Clink with Fabio making us feel so at home and then an amazing dinner at Scampo with Levi serving us so personably and professionally we wished we had eaten all of our meals at the hotel. Our lobby experiences with the front desk and concierge were also terrific. Thank you Stefan for being so helpful on our early departure. There is a hospital next door so you here a lot of sirens. My family loved this portion of our trip. I would recommend this hotel for families with older children and young adults. Boston is a walkable city and this location was quite accessible. Our initial impressions evaporated very quickly and would heartily recommend the hotel and the restaurants. August 15, 2014
Rated 5 out of 5 by Historic building with "W' vibe Loved our stay at this unique property. Our initial room was too noisy, but we were upgraded to much better room. Staff was extremely helpful in every way. Linens are high quality , and we enjoyed the Molton Brown products. Room impeccably clean. Lobby is wonderful to relax and people watch. Both restaurants are worth trying. We had an excellent meal in each. March 21, 2013
Rated 5 out of 5 by The liberty hotel Just so cool. The history of the liberty hotel,the food, bar and the service. My first time to Boston July 19, 2014
Rated 3 out of 5 by This hotel needs work on its staff training and service Many staff seemed unhappy with their jobs. For too many, customer service did not come first. The facility was great, the bar scene terrific, the room was very comfortable, but the service was lacking. One exception on the service is a bellman named Mo who consistently exceeded expectations and whose attitude and customer service was exemplary. June 27, 2012
Rated 5 out of 5 by This hotel is one of the best we have stayed at We loved all the hotel had to offer. It was within walking distance of all the points of interest we wanted to see. The hotel dining was excellent. The staff was always there to answer any of our questions and assist us in any way they could. I highly recommend it. I already have two co-workers looking into a vacation there. April 14, 2014
Rated 3 out of 5 by has off days i have stayed at the Liberty before - and loved it. Both business and personal travel. This trip was a suprise in that it felt a little sub par. When i got there, i was unable to recieve the Gold SPG upgrade because they were overbooked (i would think theyd identify those of us coming in ahead of time and hold rooms??) ..when i get to my room, the lotion was used..3/4 empty (not a big deal but feels gross to be reminded someone else was just here before you )...i ordered room service and they forgot the bread, didnt include salt and pepper, didnt have the order right. All fixed etc - but felt really off their game and the stay was very mediocre. July 22, 2014
Rated 5 out of 5 by Very nice Beautiful hotel, comfortable room, and excellent location, especially if you're visiting the hospital. My only request is that the morning coffee be left out a bit later than 9:30 - not everyone staying there has to be on their way to work early in the morning. 10am, or even 11am (is that pushing my luck?), would be great! November 23, 2013
Rated 1 out of 5 by Party Hotel If you are interested in a party hotel with loud, rowdy guest running up and down the halls, slamming doors, and yelling vulgarities all night long, then this is your hotel. Great hotel in terms of ammenties and the large majority of the staff really try hard to make your stay enjoyable. Unfortunately, this hotel was not well insullated when it was built and the noise from the hallway is easily heard within the rooms. Due to the hotels unique history, it attracts a fair amount of confernence business. With that comes the young crowd that likes to party all night long. The last night we were there, the suite next door held an all nighter. At 2AM I called the front desk and asked for assistance. At 3 AM the noise and doors were still in full swing. I can't tell you how many times I heard some guy asking the girls in attendence if they wanted to go upstairs. It was a very disappiointing stay for the price they charge. Also, try to avoid having to park your car in the garage unless you are OK with the $42 per night. December 13, 2011
Rated 3 out of 5 by Not "luxurious" enough for the Luxury Collection I'm quite confused how/why this hotel is considered part of the Luxury Collection. It's nothing more than a "trendy" mid-scale hotel, at best. Anyone looking for an actual luxury hotel should stick to the usual suspects. What kind of luxury hotel has the bath products mounted to the wall -- like a public gym. Fell way short of my expectations. Also, SPG recognition was basically non-existent, and their definition of an upgrade (which is nothing more than a city view) leaves much to be desired. November 2, 2011
Rated 5 out of 5 by Great Meeting The Liberty Hotel was a wonderful place to hold a meeting, the facilities were fantastic, and the staff quite friendly and the food options tremendous. A pleasant surprise was the ability to walk downtown and to local attractions. November 21, 2013
Rated 1 out of 5 by SPG Downgrade I've prepaid for a delux king bed and had asked to redeem couple of my free suite upgrades. Not only didn't get the upgrads, which is fine if the hotel was sold out, but to be DOWNGRADED!! Now that's a WOW experience. December 20, 2013
Rated 5 out of 5 by VERY MUCH wanted to 5 Star everything... Fantastic beginning. The Bellman opened our taxi doors and greeted us immediately. Asked how we were doing and I told him how the driver wanted to rip us off by charging extra for luggage. (Posted on the window behind the driver from the Boston POLICE that they are not allowed to do it.) He immediately responded " I'll handle it!" and did excellently. I wish I had gotten his name as he also helped us at departure as well. Check-in very smooth and very friendly. Gave us a glass of champagne with our room card. NICE TOUCH!! The BEAUTY of the whole "jail" part of the hotel is hard to describe to due it justice. Love the dogs allowed in the lobby! Both restaurants were a taste bud delight but SCAMPO is a MUST!!! Employee service so wonderful. REALLY?? We went to the Science Museum at 10 am and got back at 3pm to the hotel. Our room was being cleaned so we went down to the lobby to wait and were given a glass of champagne for our "inconvenience". I was amazed. The room... high floor, great view (best wing best side) ... a bit surprised not bigger room being platinum, i.e.: suite or corner room as per prior experience at many other SPG Hotels. I say again that the wing and side and height is definitely a perk. Thank You Liberty. The bed was very comfortable but not the pillows AT ALL thus the 4 Star on the Room and Sleep. Would I stay here again? WITHOUT DOUBT...ABSOLUTELY!! (In fact there is a convention in January I have never attended but might just because of The Liberty Hotel!) This hotel needs only to do a few things to be a 5 STAR across the board. July 15, 2014
Rated 4 out of 5 by Great hotel; but no hot water We really enjoyed our stay, but this is the second time in a month we stayed here and there was only tepid water in the shower. The staff comped us $100 off our bill, but we wondered why no hot water. January 20, 2014
Rated 5 out of 5 by Awesome experience! The hotel was beyond expectations with the spacious rooms and breathtaking views. Staff was excellent, courteous, friendly and helpful with every request. June 30, 2012
Rated 5 out of 5 by Great Experience Our 4 nights there were just what we needed after a road trip up the coast. The location, staff and amenities were excellent. We would definitely return. September 22, 2012
Rated 5 out of 5 by Superior! Our first trip to Boston was highlighted by the best Hotel, by far, on our 22 day vacation. We stay in about 6 different hotels each year, and far more this year. The Liberty is the best! Greeting us after a long drive from New York City was the registration person who offered a glass of champagne. With a welcoming smile, she made us relax before even beginning to explore the Hotel. The Room was absolute perfection, from the bed, to the spacious bathroom, and the view. As if that was not enough, the Restaurant would be in the top 3 we have ever dined at, and the chef prepared a vegan meal for us which we had forgotten to warn her about. She made it to perfection. Please, read about the unique history of the hotel and you will be amazed at this place which gave us 3 of the most wonderful days in our 46 years of marriage. Thank You October 10, 2014
Rated 5 out of 5 by A hip hotel centrally located Love the history of this place--it's in an old jail! The hotel has kept some of the jail features, which adds to its personality: "The Clink" bar/restaurant, "The Yard" outdoor dining, and 3 floors of "Catwalks" where I imagine the cells used to be organized around a central atrium. Cool lighting, lounge furniture, and a relaxed, but polished vibe characterize The Liberty. Staff were attentive and cheerful, my room was comfortable and clean, with a well-stocked mini bar and even a separate bathtub. The bathroom was stocked with an ample supply of plush towels and a comfy robe. Loved that this place was close to everything. Highly recommend. September 20, 2013
Rated 5 out of 5 by Great staff.... Wonderful hotel. Staff was exceptionally helpful and kind. Great food. June 11, 2013
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