Rated 5 out of 5 by Disappointed Loved it!
Beautiful hotel, wonderful room, but mostly, I was treated the way a Platinum SPG member should be treated-- very well.
May 13, 2013
Rated 2 out of 5 by bizness Staffing shortage
I've stayed at this hotel more than 10 times now and I have to say that if it weren't for the location it would merit no more than 2 or 3 SPG stars. I've had to wait online to check in and out no matter what time of day I arrive and or which season. It is consistently understaffed at the front desk. I understand the renovations right now are not ideal, but this feels far far from a "luxury" hotel.
Second, you really need to rethink the fitness center - make it into a real gym with recent machines and better ventilation. Right now it is just a room with a bunch of second hand machines.
April 26, 2013
Rated 3 out of 5 by gavmcc Disappointing check-in experience
I have stayed in this hotel a couple of times before. Great location, nice rooms.
But as a SPG Platinum Guest, you are supposed to be offered a welcome gift, breakfast and upgrades (even to suites) if available.
There was no recognition of my SPG status at check-in. I was told there we no suites available for tonight. I just checked online and there are suite rooms available on the website.
I make a point of always booking a Starwood hotel - because loyalty is rewarded - but not at this hotel it seems.
Still, nice view and location.
April 18, 2013
Rated 1 out of 5 by FQ11 Stay Away! Absolutely AWFUL Establishment
This has to be the most POORLY run Starwood hotel. I stayed there in Jan 2012, arriving in the evening after a long flight and was told to wait 20 mins as the room was not available. More than an hour and a half later, there was still no room. I asked to talk to the GM and was told they could not let me do that. I insisted and they put me through to his VM, but before connecting to his VM, a room miraculously became available.
There was no follow up from the management, no apologies, nothing. I complained to Starwood upon return to the US and there was still no follow-up. When I checked later they said the hotel claimed they followed up with me, but it was a blatant lie.
My advice: choose this hotel at your own peril. Service like this is the first sign of an organization getting ready to go down the tubes.
May 3, 2012
Rated 4 out of 5 by Pirandello Great Location, Great Bar
The Sheraton Park Tower is an upscale, comfortable hotel with a great location in Knightsbridge and an exceptionally pleasant bar. Although named the "piano bar," it offers live piano music at the cocktail hour only on weekdays (Monday through Thursday). On my most recent stay the only service lapse was that the newspaper I requested at check-in was never delivered during my 7-day stay, but otherwise service is generally accommodating and attentive. The upper floor rooms have outstanding views.
December 2, 2011
Rated 5 out of 5 Excellent hotel
I took my girlfriend down to London for her birthday and stayed at the Park Towers. Excellent hotel, beautifully appointed, attentive staff and the room was brilliant - The bed was superb, would quite happily have taken it home with me if I was allowed, it was that comfy! Tried the room service and that was delicious - do try the chips!!
My girlfriend had a wonderful weekend, the hotel and staff helped make that experience so many thanks to all involved.
December 10, 2011
Rated 5 out of 5 by JCMCK always consistent
My wife and I have stayed at the spt for years and have never had a bad experience. staff are friendly and helpful and its so nice to see regular faces at the front of the hotel and at reception. The comfort factor is high and important for both of us.
November 24, 2012
Rated 3 out of 5 by smathena Very nice hotel, disappointed with room
I first must say that this is a great hotel in a wonderful location. If you choose to stay here you won't be disappointed, unless you are. My disappointment was due to the fact that I booked a non-smoking room but when I arrived, despite my SPG gold status, I was told that the only room that was available was a smoking room on a smoking floor. While the room was nice, the room as well as the bed smelled of smoke. Other than this, I was very pleased with the hotel, the food, and the staff. I would suggest in the future that the appropriate rooms are held or that guests are offered to be walked to another hotel that has the availability to accommodate the room request.
May 3, 2012