Rated 5 out of 5 by Raisingkaine What a lovely hotel in a terrific Knightsbridge location
One of my favorite parts of the day was returning to the Park Tower & being enveloped in the most lovely fresh fragrant scent. It was akin to stepping into a garden without the greenery.
The rooms were sufficiently spacious with an interesting layout due to the unique circular shape of the hotel structure. The bathrooms offered a separate tub and shower. The shape of the shower was slightly awkward but not significant. Having complimentary water bottles each afternoon was perfect.
And the bar staff in particular in the Hyde Room - sexy atmosphere - was sensational.
What could be better than waking up and walking into Harvey Nichols Across The Street????
Being near Hyde Park and a short walk to Buckingham & St. James was pure icing.
Hope to visit the Park Tower again
July 1, 2014
Rated 5 out of 5 by TJ477 Definitely stay here while in London
I was not sure what to expect given I had not been to this hotel before. I was bringing my family and using points. I was hoping to use my suite upgrades but thought it would not be available. Well, the hotel made the trip. We were upgraded to a magnificent suite. This included butler service and breakfast in the room.
The service was spectacular. Location perfect! Could not imagine more they could have done.
It was a great locatoin for family and business. Easy to get a round and perfect for a stroll in the park. Also several muesums (Science, natural history) are close by.
August 15, 2013
Rated 2 out of 5 by Joao1065 Needs Improvment
Rooms too small.
Bathrooms even smaller.
Rooms noisy, no soundproffing.
Hotel need urgente improvements, as it does not have the confitions to be LC
May 28, 2014
Rated 5 out of 5 by rsmac Great stay
Stayed on airline reward points this past summer (July). Recognised my SPG and placed us in superior room on high floor with view over Westminster. Staff were amazing, the training and execution by the staff were great at the desk, lounge, restaurants etc. This was our last 3 days of a long trip - Sheraton Park Tower made our trip memorable, food was great. Parking is the only concern at this hotel. Some talk about smaller room space, but the new rennovations provide lots of usable space and we've seen much smaller rooms in London hotels - we were very pleased with the space in the room. Can't beat the location for shopping! We constantly recommend this hotel after our stay in July/August 2011.
December 8, 2011
Rated 3 out of 5 by kylesmimi Front Desk Staff Needs Retraining
We choose the Park Tower carefully after reading many reviews. Since reviews were improving, especially for guests traveling on points, we reserved for the last 3 nights of our trip, redeeming additional points to secure an upgraded room with a view. We were greeted warmly by the doorman when we arrived and were ushered to the front desk. At prime check-in time on a Friday afternoon, we were "helped" by a trainee who did not make eye contact and could not find us in the computer. The trainee finally deferred to another front desk person who never looked up from her computer to acknowledge us and who also spent a long time searching for our reservation. When the reservation was located and our SPG Platinum status was not mentioned, I inquired if we had received an upgrade. The clerk responded (still no eye contact), "no", the best they could do was the 6th floor. Our "view" (for the additional points we redeemed) was of the roofs of nearby buildings, with the tiniest glimpse of the London Eye in the distance. We immediately regretted redeeming the additional points.......the only time we have felt "taken" by a guaranteed upgrade. The room itself was comfortable, the breakfast was good, as was the dining room staff. The hotel is in a nice location and the recent refurbishment of the common areas is wonderful. It is our contention, however, that the front desk staff should be as welcoming as the doorman, which they definitely were not. At checkout, I was asked how our stay was. My response was "so-so." The front desk clerk kept her eyes on her computer screen and said "Oh, have a nice flight". Her parting comment and lack of interest truly sums up the reason why this was our first, last and only stay at this hotel.
July 18, 2013
Rated 5 out of 5 by DesireeW Amazing
I loved this hotel. Everythng was wonderful. The staff was very helpful and friendly. The remodel looks amazing and the location could not have been any better. Food was great and loved the High Tea. I will stay here my next trip to London.
July 7, 2014
Rated 3 out of 5 by MarcoIT Very good location
Hotel is very well located in the heart of the shopping area, very close to Harvey Nichols , Harrods mall and Sloane Street. Subway is also close .
Staff specially the Italian ladies at the reception are very friendly and polite .
Accommodation didn't meet my booking expectation.
May 13, 2014
Rated 5 out of 5 by JanDavid This is a beautiful hotel with wonderful views of London.
We spent 10 days at this hotel and found it to be the perfect location and hotel for our vacation. The staff were extremely helpful and friendly, helping us to make the most of our first visit to London. The close proximity to the Tube added to the convenience and access to all the sights in London. At the end of a busy day on the town we were welcomed back to a wonderful and extremely comfortable room where we relaxed and slept well. If I return to London I would be most grateful to find a room at the Park Tower Knightsbridge.
June 23, 2014
Rated 5 out of 5 by Redfacet Great place to stay, don't get upset by exterior view ;-)
This is great location, with really great rooms and all hotel amenities. Staff is generally responsive and helpful. Great seafood/fish restaurant downstairs. Harrods just around the corner and so is Hyde Park.
July 4, 2014
Rated 5 out of 5 by sp555 Great customer service
Our stay at the Park Tower Knightsbridge was excellent. Our rooms were great with a wonderful view. But what made it special was the concierge Andrew. My 11 year old son and I were talking with Andrew about cars and he was excited to share with us the cars that were currently in the parking garage. He also took the time to send to our room articles from the paper to our room. Truly great service!
June 25, 2014
Rated 5 out of 5 by paulb Great stay with my son
I took my son to London for his 11th birthday to watch English Premier League Soccer matches. The location of the Sheraton Park Tower was great. Close to Harrod's and Hyde Parke. We either walked or took a cab everywhere we went and it was a great central location. The entire staff was amazingly helpful and I would like to particularly commend the entire Concierge staff. They were very helpful in providing dinner recommendations for my son and I and even helped me find Professional soccer cards for a friend!! They were extremely polite and professional and probably the most accomodating group I have dealt with for things such as this.
The rooms were nice. They were about the size I expected. Particularly liked the shower. Only issue I have is hotels that charge for internet but that is fairly common still.
December 23, 2011
Rated 5 out of 5 by Ozberg Excellent food
The food here is excellent and the service is quite as good.
June 30, 2014
Rated 5 out of 5 by edizzle Fantastic
I purchased an SPG Moments event that included a one night stay at this property, and gifted it to my parents.
It turned out that this same hotel was where they had spent their wedding night, so I got in touch with the manager through my Amabassador who went out of their way to make their stay extra special. My folks could not stop raving about it for weeks after, and that is high praise coming from a usually over-critical lot.
Thank you very much for everything!
February 14, 2013
Rated 5 out of 5 by Alexk12 Great location
Perfect location, excellent service
June 29, 2014
Rated 4 out of 5 by albergor Great location, a bit expensive
Overall a great stay at this hotel as I was there for approximately two weeks. Rooms are nice with a very good multimedia interface to the TV, and the fastest wireless internet I've experienced at a hotel.
The front desk staff could be a bit more proactive and communicate more proactively. Service was very good otherwise.
Minimal SPG Platinum recognition; however I was invited to a manager cocktail reception on two occasions. No suite upgrade.
October 26, 2011
Rated 5 out of 5 by Chas01 great location; friendly service
Stayed here for 10 nights in October 2012. The location is great with Knightsbridge underground station just a 2 minute walk and all the fine shops of Knightsbridge (including harrods) and Sloan Street' or the trails of Hyde Park just a few steps away. Less than 20 minute walk to Buckingham Palace.
Without exception staff were courteous and friendly and provided excellent service. Superb buffet breakfast and great 'bar' menu in the Piano Bar.
October 29, 2012
Rated 4 out of 5 by Elyasda delayed response
I always stay at this hotel when I am in London, on this trip I called the Guest services twice with no response and had to contact the operator who transfered me. But must say that I also called on other times and they responded. It is my perception that the response time was slower than previous stays but overall my experience is still very positive
June 23, 2014
Rated 5 out of 5 by beeper Location is terrific and hotel anticipates our needs
The lobby is remodeled and lovely. Everyone on the staff is terrific. Close to Knightsbridge tube stop, across from Hyde Park, walking distance to Buckingham Palace, and easy access to London's attractions. Bar and restaurant are excellent. Great breakfast; we had a beautiful suite with a gorgeous view. Gym is good, and with both Green and Hyde Park nearby, you can have a great run or walk. We love this property.
October 1, 2013
Rated 4 out of 5 by mbkqbc The hotel has great location but...
The hotel is great and I have been staying at it every time I visit London. There are only two things if fixed then it will be the best hotel in London. The first thing is the hotel toiletries for Classic and Exec rooms aren't of the standards of a Luxury Collection hotel. The second thing is the music in the welcome page on the TV tends to be annoying especially when the neighbors have it on a high volume.
September 16, 2013
Rated 4 out of 5 by Jac76 Great Hotel in London
I have been to this hotel for about 7 years and the service quality has always been outstanding. The location is an absolute must for shopping, restaurants, etc...
The only downside is the recognition of Platinum status. SInce all the rooms are basically the same, the only "upgrade" would be the view and consistently I have never received a room with a view of the park. This is the only disappointment.
April 7, 2012
Rated 4 out of 5 by Omair Fitness center not up to date
My experience in this hotel is great I have to say that the positives covered all the negative points.
The main concern I want the hotel management to keep into consideration is the GYM, it is very old and the equipments there are not up to date and not suitable for basic workout.
I strongly recommend that the hotel change the equipments at the earliest opportunity and fit the GYM with technogym brand which is a 5 star machines for a 5 star hotel.
In future the fitness center should be at least double the size and should be transferred to the roof so a panoramic view of Hyde Park can be visible for visitors
October 5, 2013
Rated 4 out of 5 This hotel is great
I stayed at the hotel 5 nights with my daughters and it was a great experience. It only takes a quarter to walk from the hotel through hydepark to get to Marble arch where the famous Oxford street begins. Everything about the room was great. The staff were very nice n helpful. The hotel s location is splendid. It is in the heart of the happening. We will be back at christmas
August 10, 2013
Rated 2 out of 5 by NMcD I wasn't able to sleep for the noise
The hotel itself is lovely, rooms great, staff pleasant.
But, there was banging and noise throughout the night from doors banging and people making noise in the hallways. (All through the night!!!) The doors need to stop some of the noise and people should't be allowed to party in the halls.
Disappointing as the hotel is lovely.
December 6, 2013
Rated 5 out of 5 by Novicepunter Great service, exceptional location; some rooms tired
An amazing location, making us return again for that alone. the rooms are all pleasant, but definitely ask for the refurbished rooms, and upgrade - since I found the standard rooms a little disappointing. The Executive refurbished rooms are quite acceptable - and the refurbished panoramic rooms are super. Beds supremely cosy.
December 23, 2012
Rated 5 out of 5 by BigDaddy Excellent hotel
I travel to London at least once a year. By far this is my favorite place to stay. I find that the staff here is very attentive. Room service and valet services are timely and consistently good. The panoramic room I had was not large but was beautiful, clean and cozy.
April 11, 2012
Rated 4 out of 5 by Banker Great service!
This is the first time I stayed at this hotel, and I was very pleased. The hotel staff were extremely solicitous to my needs, and always tried to meet them. The duty managers, Kara? and Mark changed my room to a higher floor on request, and it was Definitely better on the higher floor. I would like to particulary note the Concierge service, which was also GREAT. I sent a number of documents to print, and while this did not seem to be a standard request for that hotel (seemed like mostly leisure travelers, not business) I was pleased at the prompt service, and impressed by the follow-up from the Concierge to make sure that the right documents were printed and delivered to my room. I noted that the room service deliveries for my room were from older, experienced staff, and was pleased at their friendly and cheerful demeanor, even when only delivering pots of coffee rather than full meals. Finally, I did think the showers in the bathrooms were a bit tight, and I cannot imagine how a larger person would fit in them. Overall, I would definitely stay at this hotel again.
September 6, 2012
Rated 5 out of 5 by santri1969 Awesome service
Stayed couple of times at the Park Lane hotel and was upgraded so good SPG Platinum benefits, awesone fish restaurant - one on one, great service and wonderful staff, rooms are very nice with great London views.
June 9, 2013
Rated 5 out of 5 by Haifa I love Sheraton Park Tower!!
Wonderful stay, I love the hotel and the staff, Chiara was very friendly, professional and very happy to assist. She made me feel special. I will come back soon. Thank you for the fantastic experiance.
September 7, 2012
Rated 5 out of 5 by JoeC2012 Great location and very nice rooms
Hotel is perfectly located. Room was very nice with plush linens and beautiful city views. Staff was very nice and helpful. Only disappointment was size and quality of fitness centre.
September 27, 2012
Rated 5 out of 5 by Martin64 Perfect location and meeting point
Having travelled to London on a frequent basis for more than a decade and having stayed at several hotels I do consider myself qualified to have an opinion on where to live and why. To me and my business partner The Park Tower is our home in London. Arriving the hotel brings up a litle excitement regarding who is at duty at the door, the reception and in the Piano Bar. As many of the staff members have been at the hotel for years and made it their trademark to recognize frequent guests by name, I feel like being welcomed and treated like a friend and not just another customer. The atmosphere is always relaxed, but still hospital and warm. The rooms offered do always provide a good view on different parts of London, without ever giving the impression someone can look in at you.Extraordinary good beds with Egyptian linen asures a good night's sleep. The One-O-One restaurant is an institution itself, absolutely worth while visiting. Being from Norway I can assure anyone the chef knows how to handle his selection of Norwegian fish. Bringing business relations to the Park Tower is always a success, as it is easy to find, just across the street of Harvey Nichols and minutes away from Harrods and Hyde Park. To summarize; The Park Tower offers hospital service, good accomodation,excellent food and a location in the most exciting,but stil quiet and safe part of London. I will never change!
February 25, 2014