Rated 5 out of 5 by Sterpo Great Front End Staff
Always my first stop into London after a long long flight and i find all the staff very courteous and friendly especially front desk. they are always willing to help anyway they can in a genuine way. thank you
March 4, 2012
Rated 3 out of 5 by Hung Hung
Sheraton park hotel it's a great location, however, I expect a lot more from luxury collection hotel, the window in my room it appear no one cleans for long time and it had food behind the sofa.
August 12, 2012
Rated 3 out of 5 by David0511 London Trip
The overall stay was great. Checkin was very slow. We booked ahead of time and requested 2 rooms and had them note that they needed to be together. Since they did not reserve the rooms, we ended up staying on different floors and and opposite sides of building. After a day, we requested that they move us closer and they did.
June 13, 2014
Rated 5 out of 5 by Disappointed Loved it!
Beautiful hotel, wonderful room, but mostly, I was treated the way a Platinum SPG member should be treated-- very well.
May 13, 2013
Rated 5 out of 5 by TJ477 Definitely stay here while in London
I was not sure what to expect given I had not been to this hotel before. I was bringing my family and using points. I was hoping to use my suite upgrades but thought it would not be available. Well, the hotel made the trip. We were upgraded to a magnificent suite. This included butler service and breakfast in the room.
The service was spectacular. Location perfect! Could not imagine more they could have done.
It was a great locatoin for family and business. Easy to get a round and perfect for a stroll in the park. Also several muesums (Science, natural history) are close by.
August 15, 2013
Rated 5 out of 5 by rsmac Great stay
Stayed on airline reward points this past summer (July). Recognised my SPG and placed us in superior room on high floor with view over Westminster. Staff were amazing, the training and execution by the staff were great at the desk, lounge, restaurants etc. This was our last 3 days of a long trip - Sheraton Park Tower made our trip memorable, food was great. Parking is the only concern at this hotel. Some talk about smaller room space, but the new rennovations provide lots of usable space and we've seen much smaller rooms in London hotels - we were very pleased with the space in the room. Can't beat the location for shopping! We constantly recommend this hotel after our stay in July/August 2011.
December 8, 2011
Rated 1 out of 5 by Tania1971 Not a pleasant experience
Room old, dirty. Unwelcoming staff
May 2, 2014
Rated 3 out of 5 by kylesmimi Front Desk Staff Needs Retraining
We choose the Park Tower carefully after reading many reviews. Since reviews were improving, especially for guests traveling on points, we reserved for the last 3 nights of our trip, redeeming additional points to secure an upgraded room with a view. We were greeted warmly by the doorman when we arrived and were ushered to the front desk. At prime check-in time on a Friday afternoon, we were "helped" by a trainee who did not make eye contact and could not find us in the computer. The trainee finally deferred to another front desk person who never looked up from her computer to acknowledge us and who also spent a long time searching for our reservation. When the reservation was located and our SPG Platinum status was not mentioned, I inquired if we had received an upgrade. The clerk responded (still no eye contact), "no", the best they could do was the 6th floor. Our "view" (for the additional points we redeemed) was of the roofs of nearby buildings, with the tiniest glimpse of the London Eye in the distance. We immediately regretted redeeming the additional points.......the only time we have felt "taken" by a guaranteed upgrade. The room itself was comfortable, the breakfast was good, as was the dining room staff. The hotel is in a nice location and the recent refurbishment of the common areas is wonderful. It is our contention, however, that the front desk staff should be as welcoming as the doorman, which they definitely were not. At checkout, I was asked how our stay was. My response was "so-so." The front desk clerk kept her eyes on her computer screen and said "Oh, have a nice flight". Her parting comment and lack of interest truly sums up the reason why this was our first, last and only stay at this hotel.
July 18, 2013
Rated 1 out of 5 by LawyerCat Re-reviewing because hotel refused to post initial review
I had a negative review of this hotel that the hotel manager read and refused to post. As a result I am re-reviewing it. Note though that I'm unable to speak to the actual issue that caused me to need to re-review the hotel. Suffice it to say that you shouldn't stay here as long as it remains unfixed, which the manager's email to me suggests that it won't be.
I am generally positive about Starwood hotels and have reviewed a fair number of them. I wish they would let you know why this hotel shouldn't be on your list. But the fact that they won't should tell you something important.
If they do fix this, you should consider the hotel. I was quite impressed with the room size for London as well as its proximity to the Knightsbridge Tube station. The piano bar is great and has very good food. The staff... well, it's London, you shouldn't expect much customer service here. The bathrooms in even the standard rooms are perfectly good and they have both a shower and a tub.
May 5, 2012
Rated 5 out of 5 by hgflorida Nice property but food and drink were very pricey
This is a nice hotel with a great location. Nice rooms too. The food and beverage were very expensive. We considered having a glass of wine in the lounge and it was way over $20...Ended up eating all our meals outside the hotel.
June 11, 2014
Rated 4 out of 5 by Travis48 Great location. Staff responsiveness needs improvement
Loved the proximity of hotel to shopping and London sights. Front desk did not advise us when room was ready as promised. Had to rececheck at front after waiting in the lounge. Took over 2 hours to receive bags.
June 11, 2014
Rated 1 out of 5 by FrequentT Poor Service, Poor Level of Hygiene Urgent need for attention.
This is not a 5* hotel. Had a lot of incidents with the air conditioning, then the heating, then air conditioning again. Leaks in the room. Food was bellow average. When complained, I was told technicians are on site for complaints and to sort out faults; which although true, maintenance should not come at my expense and the expense of my sleep and comfort, which the duty managers seem to disagree on when told a Premier inn hotel would have refunded the night of No sleep due to fault in air conditioning at 1 and 3am in the morning and leak damaging shoes, which was only resolved after more than a week. Complaints were being met by being indifferent. Customer service is very poor, but then can't blame staff if duty managers are even worse. Things go missing in this hotel and guess what the claim is always " we never saw anything" we found nothing. Lost a shoe, which was found after about 2 days. A belt, which was never found. Door slamming next door, not repaired despite complaint. Guest continues slamming door at a rate of 20 times an hour till about 4 am. Had no sleep this weekend.
List goes on, poor hygiene in room despite complaints about carpet needs cleaning and hoovered, they were ignored.
June 12, 2014
Rated 4 out of 5 by ToddDallas2014 Great Location - Not Quite Worthy of Luxury Collection Status
As a SPG Gold member, we chose this very pricy London hotel to combine two points nights with three paid nights because of very scary reviews about the other SPG luxury property in the area. First off, the location is excellent. The hotel was quite easy to get to by Tube from Heathrow as it was on the same line and the hotel is a short block walk from the Harvey Nichols Knightsbridge exit. The hotel is striking architecturally being a round hotel right across from the incredible gardens of Hyde Park. The rooms were sufficiently sized not to feel cramped with a nice couch and desk. Bathrooms were luxurious with good products. Rooms were quiet. The only real issue was the overall lack of service. We regularly stay at Four Seasons and Ritz properties as well as Luxury Collection properties and the service was not up to that level. The front desk was understaffed and there was repeated issues with free wifi. Moreover, the concierge did what was asked but added nothing despite five days of interaction and tips. I would stay there again if I had sufficient points to not pay the high room rate, but I would not pay $450+ per night.
June 10, 2014
Rated 5 out of 5 by Carlacars Surrounded by Everything Interesting
We loved our stay. The Sheraton is so well located. So many shops, restaurants, beautiful parks, the subway. Special kudos to Andrew Robinson, Head Concierge, who helped us find everything we needed, wanted.
June 7, 2014
Rated 5 out of 5 by OceanHeart good experiance at sheraton park tower
i stayed 5 nights with my wife at the sheraton park tower, i like everything about the hotel, the bar, lobby, access, great location in london, however, there were some maintenance which annoy us at nights and early morning.
June 3, 2014
Rated 5 out of 5 by paulb Great stay with my son
I took my son to London for his 11th birthday to watch English Premier League Soccer matches. The location of the Sheraton Park Tower was great. Close to Harrod's and Hyde Parke. We either walked or took a cab everywhere we went and it was a great central location. The entire staff was amazingly helpful and I would like to particularly commend the entire Concierge staff. They were very helpful in providing dinner recommendations for my son and I and even helped me find Professional soccer cards for a friend!! They were extremely polite and professional and probably the most accomodating group I have dealt with for things such as this.
The rooms were nice. They were about the size I expected. Particularly liked the shower. Only issue I have is hotels that charge for internet but that is fairly common still.
December 23, 2011
Rated 5 out of 5 by edizzle Fantastic
I purchased an SPG Moments event that included a one night stay at this property, and gifted it to my parents.
It turned out that this same hotel was where they had spent their wedding night, so I got in touch with the manager through my Amabassador who went out of their way to make their stay extra special. My folks could not stop raving about it for weeks after, and that is high praise coming from a usually over-critical lot.
Thank you very much for everything!
February 14, 2013
Rated 4 out of 5 by albergor Great location, a bit expensive
Overall a great stay at this hotel as I was there for approximately two weeks. Rooms are nice with a very good multimedia interface to the TV, and the fastest wireless internet I've experienced at a hotel.
The front desk staff could be a bit more proactive and communicate more proactively. Service was very good otherwise.
Minimal SPG Platinum recognition; however I was invited to a manager cocktail reception on two occasions. No suite upgrade.
October 26, 2011
Rated 5 out of 5 by Chas01 great location; friendly service
Stayed here for 10 nights in October 2012. The location is great with Knightsbridge underground station just a 2 minute walk and all the fine shops of Knightsbridge (including harrods) and Sloan Street' or the trails of Hyde Park just a few steps away. Less than 20 minute walk to Buckingham Palace.
Without exception staff were courteous and friendly and provided excellent service. Superb buffet breakfast and great 'bar' menu in the Piano Bar.
October 29, 2012
Rated 5 out of 5 by beeper Location is terrific and hotel anticipates our needs
The lobby is remodeled and lovely. Everyone on the staff is terrific. Close to Knightsbridge tube stop, across from Hyde Park, walking distance to Buckingham Palace, and easy access to London's attractions. Bar and restaurant are excellent. Great breakfast; we had a beautiful suite with a gorgeous view. Gym is good, and with both Green and Hyde Park nearby, you can have a great run or walk. We love this property.
October 1, 2013
Rated 4 out of 5 by mbkqbc The hotel has great location but...
The hotel is great and I have been staying at it every time I visit London. There are only two things if fixed then it will be the best hotel in London. The first thing is the hotel toiletries for Classic and Exec rooms aren't of the standards of a Luxury Collection hotel. The second thing is the music in the welcome page on the TV tends to be annoying especially when the neighbors have it on a high volume.
September 16, 2013
Rated 4 out of 5 by Omair Fitness center not up to date
My experience in this hotel is great I have to say that the positives covered all the negative points.
The main concern I want the hotel management to keep into consideration is the GYM, it is very old and the equipments there are not up to date and not suitable for basic workout.
I strongly recommend that the hotel change the equipments at the earliest opportunity and fit the GYM with technogym brand which is a 5 star machines for a 5 star hotel.
In future the fitness center should be at least double the size and should be transferred to the roof so a panoramic view of Hyde Park can be visible for visitors
October 5, 2013
Rated 4 out of 5 by Jac76 Great Hotel in London
I have been to this hotel for about 7 years and the service quality has always been outstanding. The location is an absolute must for shopping, restaurants, etc...
The only downside is the recognition of Platinum status. SInce all the rooms are basically the same, the only "upgrade" would be the view and consistently I have never received a room with a view of the park. This is the only disappointment.
April 7, 2012
Rated 4 out of 5 This hotel is great
I stayed at the hotel 5 nights with my daughters and it was a great experience. It only takes a quarter to walk from the hotel through hydepark to get to Marble arch where the famous Oxford street begins. Everything about the room was great. The staff were very nice n helpful. The hotel s location is splendid. It is in the heart of the happening. We will be back at christmas
August 10, 2013
Rated 5 out of 5 by Novicepunter Great service, exceptional location; some rooms tired
An amazing location, making us return again for that alone. the rooms are all pleasant, but definitely ask for the refurbished rooms, and upgrade - since I found the standard rooms a little disappointing. The Executive refurbished rooms are quite acceptable - and the refurbished panoramic rooms are super. Beds supremely cosy.
December 23, 2012
Rated 2 out of 5 by Joao1065 Needs Improvment
Rooms too small.
Bathrooms even smaller.
Rooms noisy, no soundproffing.
Hotel need urgente improvements, as it does not have the confitions to be LC
May 28, 2014
Rated 5 out of 5 by Martin64 Perfect location and meeting point
Having travelled to London on a frequent basis for more than a decade and having stayed at several hotels I do consider myself qualified to have an opinion on where to live and why. To me and my business partner The Park Tower is our home in London. Arriving the hotel brings up a litle excitement regarding who is at duty at the door, the reception and in the Piano Bar. As many of the staff members have been at the hotel for years and made it their trademark to recognize frequent guests by name, I feel like being welcomed and treated like a friend and not just another customer. The atmosphere is always relaxed, but still hospital and warm. The rooms offered do always provide a good view on different parts of London, without ever giving the impression someone can look in at you.Extraordinary good beds with Egyptian linen asures a good night's sleep. The One-O-One restaurant is an institution itself, absolutely worth while visiting. Being from Norway I can assure anyone the chef knows how to handle his selection of Norwegian fish. Bringing business relations to the Park Tower is always a success, as it is easy to find, just across the street of Harvey Nichols and minutes away from Harrods and Hyde Park. To summarize; The Park Tower offers hospital service, good accomodation,excellent food and a location in the most exciting,but stil quiet and safe part of London. I will never change!
February 25, 2014
Rated 5 out of 5 by BigDaddy Excellent hotel
I travel to London at least once a year. By far this is my favorite place to stay. I find that the staff here is very attentive. Room service and valet services are timely and consistently good. The panoramic room I had was not large but was beautiful, clean and cozy.
April 11, 2012
Rated 4 out of 5 by Joburg12 Missed a clean~up and never fixed the problem.
The mini~bar only had a previous guest's half consumed drinks. This was not cleaned up the next day or the next. It was still there on check out,
I asked for SPG points as a good-will gesture,. I have yet to receive any response
May 25, 2014
Rated 5 out of 5 by Burcu84 This hotel has great features
Hotel staff was very helpful. Being a luxury hotel, the service quality was really high. I definetely recommend this hotel.
May 26, 2014