Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando

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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 4.2 out of 5 by 569 reviewers.
Rated 5 out of 5 by Legacy Owner Review We have been staying here for over 14 years and we keep coming back because we know that our stay will be excellent. The Villas are always clean and in excellent condition. The staff are very responsive to our needs/requests. The Vistana is centrally located, making travel quick and easy to go anywhere. Local amenities abound with more being added every year. The grounds are always well groomed and inviting. The addition of the new BBQs is welcomed to an avid BBQer, like myself. If the Vistana wasn't excellent we would not come back each time. January 31, 2016
Rated 2 out of 5 by Great facilities but lack of recognition for platinum and poor service My family and I stayed here in 2015, as amazing as the facilities were, the recognition received from the staff and lack of information provided was extremely disappointing. We were not given anywhere near the relevant information upon check in - for example the availabilities of free shuttles on site, wifi, water bottles provided, facilities and locations, etc. It meant that our 3 day stay was not used anywhere near as effectively as it could have been. The resort is massive hence walking in and out is a pain - they had free shuttles but not once were we informed. Also discussed several times to have bottles sent to room - waited over an hour twice and did not get them - came back to hotel to find them outside and warm! Very disappointing with service provided despite being a platinum member. January 14, 2016
Rated 4 out of 5 by PLEASANT STAY Although I was only able to stay for 4 nights, I did enjoy my visit. The staff was very pleasant and responsive. I would have preferred that housekeeping made up my villa in the morning rather than after 3 pm. There are a few restaurant options which served mostly pub style food and salads. The food was okay; would recommend the burgers. I will definitely return! January 12, 2016
Rated 5 out of 5 by Beyond Our Expectations Wow! This place is amazingly gorgeous! I booked a 2 bedroom villa for a week to visit Disney and celebrate our daughter's 19th birthday. We checked in yesterday to find our room amazingly spacious, beautifully appointed, and very clean (I did a white glove test with a wash cloth, and was amazed at how clean every room was). The beds are super comfortable and the linens crisp and clean. We have a lovely water view and have enjoyed watching all the various water birds as they visited throughout the day. Not to mention all the other animals that call Vistana home! Check in was a breeze - and everyone was so thoughtful and kind. After unpacking and freshening up after a long day of travel, we went to Zimmie's for a late dinner. The steak was so-so, but the salads were dynamite!! The pools are clean and perfectly tempered. The gym closest to our room is spectacular. The marketplace has everything you need (plus a little more). We're close to every attraction and grocery shopping.... This is turning out to be the BEST vacation we've had in a very long time (and we travel often). And the best part? When my husband and daughter hugged me and said, "Good job!" We will definitely be back :) January 9, 2016
Rated 5 out of 5 by My First Time here It was my first time staying at this hotel and all I can say is that it has been one of my best stays in Orlando. We had a 2 bedroom suite and is perfect for a family. The staff was wonderful and did everything possible to make sure I had a good time during my stay. January 5, 2016
Rated 4 out of 5 by Good option for families The villa was roomy with very comfortable beds, and the kids loved the pools. The location is convenient to Disney and outlet shopping. However, the Wi-Fi was extremely weak and spotty--it was impossible to do work and even difficult to do online check-in for our flight. This was a frustrating downside to staying here. And be prepared for the timeshare pitches--we kept getting calls despite my telling them at check-in that we were absolutely uninterested. December 30, 2015
Rated 5 out of 5 by Vacation to Disney This resort was exceptional for both families and individuals traveling for business December 19, 2015
Rated 1 out of 5 by Worst Hotel in Orlando We are regular visitors to the Orlando Parks. We usually stay at other SPG properties but this time we tried this speciffic hotel. Worst decission ever: - They try to sell you the resort every day - Rooms where not clean - Breakfast was terrible and plates were dirty - Staff was completely unresponsive and with no regards to guests - Rooms were very noisy December 8, 2015
Rated 4 out of 5 by Had a great stay at this resort Room was very clean and updated and we were close to the pools,general store, and restaurant. All of our best stays in Orlando have been at Sheraton properties. December 7, 2015
Rated 4 out of 5 by Quality as always Great time in our resort. Twenty years and the quality is as good as always December 7, 2015
Rated 2 out of 5 by Customer Service 101 The worst ever check in process at the Sheraton Vistana Resort on Saturday November 21st, 2015. After a long day of travelling we looked forward to our home away from home. As we stood in line, the girl behind the counter that was serving a family, shouted out, "check in is over there!" I was hoping to hear, Welcome home, I'll be with you shortly. My wife answered, "I'm sorry is this not the Diamond check in lane?" Then we were ignored. Great way to start off our vacation. We have had many great experiences at the Sheraton Vistana Resort and this one really bad one. I wish there were video cameras for training purposes on what not to do as well as what to do. Glen V, GM, it's up to you to educate your staff to ensure each guest enjoys their experience at your resort. We are spending our hard earned dollars which I'm sure you appreciate being spent at your property. Without us, there's no you! November 29, 2015
Rated 5 out of 5 by Wonderful place to stay I enjoyed the resort, the staff very friendlly. November 24, 2015
Rated 5 out of 5 by The resort has great amenities I had a wonderful stay, looking forward to returning November 24, 2015
Rated 5 out of 5 by Wonderful Stay My family had a wonderful time exploring the different pools in the different phases. November 17, 2015
Rated 5 out of 5 by Nice furniture and layout Always use SPG and this was a very Nice property. November 15, 2015
Rated 4 out of 5 by Family visit Overall very good accommodations! Huge complex. November 14, 2015
Rated 5 out of 5 by Wonderful experience Vistana Resort Villas in Kissimee, Fl., was a very pleasant surprise. We found the condo to be perfectly appointed, very spacious, and very clean. We felt very much at home, while only being minutes from Disney World. The condo has been perfectly maintained, and everything we needed was provided. From coffee, detergents, dishware & cookingware, full size appliances, stereo, multiple tv's, towels, on-site accomodations (Restaurants, Bars, Activity centers), water views, etc, there was nothing we needed that wasn't provided upon arrival. The entire grounds are lush and tropical, and extremely well maintained. The (7) pool areas are upscale resort quality, and the staff & ammenities are top notch. This is an extremely well designed, well run property. I will definately be staying here again, and will recommend it to others. No, I am not an employee. We were just surprised, and overwhelmed by how beautiful the condo, and entire resort area was. Our vacation turned out to be better than expected because of our experience at your resort. November 11, 2015
Rated 5 out of 5 by A+ Great Location, Great Staff, just a Great place to stay November 6, 2015
Rated 2 out of 5 by Disappointed with this stay I have been to this Resort many times before and this last stay I brought first-time visitors. My friends were interested - BEFORE their arrival - in possibly purchasing a timeshare week here because of all the wonderful things they had heard from us, but with all the disappointments at this stay, they decided not to go forward with that. We had issues from the moment of arrival all through the stay - including the villa being dirty, having bugs in the unit, not enough supplies such as toilet paper, missing utensils and pans in the kitchen. If this was my first time here I would not come back. Also we had problems at Zimmie's with our bill, and this still has not been resolved! Management seemed less than helpful with all of these issues which is also a very big disappointment to me. To top off all of this, I am an OWNER at this Resort November 1, 2015
Rated 5 out of 5 by love this hotel great place , very clean ,everyone was very nice , had a slight problem but was rectified by the time we left which was very nice October 26, 2015
Rated 5 out of 5 by Fantastic Experience We recently returned from a week-long stay in a 2 bedroom villa. We were SO pleased with our room, and the property in general. I was quite nervous by the time we got there because I had read so many negative reviews on the website. When we checked in and were directed to the property sales staff, I was prepared with a firm "no" to the information session/breakfast. We were only contacted one additional time by voice mail about attending the sales meeting. Our room was very clean and well-maintained. Every staff person we interacted with was pleasant and helpful. The resort is extremely large and offers a large number of amenities, is very close to the Disney parks, grocery shopping, and restaurants. October 24, 2015
Rated 4 out of 5 by Hiccups in Vistana??? Vistana has always ranked high in all aspects; however, this time and since unit service was not scheduled, I had to call in twice for additional towels, soap and some kitchen utensils.I must say that the response was prompt but as a frequent guest to Vistana and a multi-unit owner at Vistana, I have never had to call asking for things before. My guests and I stayed for 6 nights and our check out time was scheduled for 10:00 am on the 16th. Staff knocked on our door at 9:00 am and again at 9:30 am wondering if we were checking out....Again this was a first!!! October 18, 2015
Rated 5 out of 5 by Outstanding customer service Thank you again for your outstanding customer service every time that I request was made. Platinum recognition. October 11, 2015
Rated 3 out of 5 by disappointed Love the fact that I could come "home" to our villa, the food a Zimmies was way overpriced & NOT good, don't mind paying for good food, really hate paying for bad food!!! It was a nice villa, the carpets need to be cleaned, our villa's phone was out of service, there was no spatula in the kitchen & a light bulb was out in the livingroom, none of these problems were fixed until our last day after 3 requests. The corridors outside the villa were dirty & needed cleaning. The pool was nice & I noticed the families having fun with the staff. When I inquired about renting a surrey bike (2 seater) for a half an hour I was told it was $10.50. I believe that rate is way out of touch!!!!!! The bed was great & the room was clean except for the carpets & chairs. Expected more as an owner, got less, wasn't treated like an owner. September 29, 2015
Rated 4 out of 5 by Fabulous location The Sheraton Vistana is centrally located for all Orlando attractions. There is easy access to all Disney Parks, Universal Theme Parks, Sea World, etc. The staff was friendly, helpful, and informative. The facilities throughout the resort were clean and the grounds were well taken care of. The room arrangement for the unit was unusual with the 2nd bedroom closet in the bathroom which was inconvenient and required that the bathroom door always be open during a shower or the clothes would be damp. The kitchen was lacking some expected supplies such as placemats, pot holders, coffee filters, coasters, mixing bowls, and a whisk. Water had to be purchased for drinking as the taste of the local water was poor. Overall, a very pleasant experience and we would return to this location. September 20, 2015
Rated 4 out of 5 by Great 2 week stay -- with some glitches 2 week stay used by my daughter and friend; the 1st week was an RCI exchange and the 2nd week was our fixed unit, as we are owners. For whatever reason there was confusion regarding checkout from 1st unit & check-in to 2nd unit; ultimately she was allowed to stay put in the 1st unit which was fine with her. She never got to use our fixed week owned unit, but the units are probably pretty much the same. Other than that, a great 2 week vacation. September 14, 2015
Rated 5 out of 5 by Best beds outside your home. I have stayed at two Sheraton properties, and I was very happy to find out they carry the same mattresses. Not a big deal for some, but I have back issues at times. I had a couple of small issues upon arrival that were handled very quickly. Staff members were always smiling and helpful. We ordered food for delivery from the Fountains area, and it was very good. They charged an 18% delivery fee, but that is less than the tip we give at restaurants. Overall great experience with multiple pools to meet different family needs. Do your research on the website on room layouts, check in days for the different areas, and verify which buildings don't have elevators if you are not on first floor. The lady that works in security with glasses and shoulder length braids was very helpful with resetting my safe and had a great demeanor. I would stay there again. September 12, 2015
Rated 3 out of 5 by Marketing Each day I came back to the hotel with 3 or 4 messages. You are too aggressive with marketing ! It became annoying. Also housekeeping leaving 2 messages to make sure all was ok. Your pools have no atmosphere. Doesn't feel like a resort. Need deeper pools and lifeguards. The restaurant by the pool (near marketplace) is like an old peoples home. Need to update it! It's very depressing September 7, 2015
Rated 5 out of 5 by Excellent stay It is an excellent resort, very well maintained. The rooms are spacious and comfortable. Everything is clean and tidy. The personnel is very friendly. I highly recommend it! September 1, 2015
  • 2016-08-26 T11:40:09.497-05:00
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