Rated 4 out of 5 by hantinvy spring break
nice location, right in front of a big mall, someone from the shuttle service were waiting for us right outside the airport, room is good, but I HIGHLY RECOMMEND REDESIGN THE ROOM SO ALL space could be fully used, and the balcony views are better, OR, IF THE BUDGET IS ALLOWED, BOOK THE ONE BEDROOM INSTEAD OF THE STUDIO. the concierge Hector, helped a lot when my friend is sick, he arranged wheelchair and taxi to the hospital, and when I departed, thanks to the gentleman in the reception desk, they helped me with my postcards because I have to leave for the airport. My room wifi is pretty bad, it only works well when the window is open, which is freezing at night, and there are only one trash can, breakfast at oceana was great, the duna sports bar food are good as well.
Rated 5 out of 5 by grannytx2 Rest and Relaxation
I just finished my fourth stay at Westin Lagunamar and look forward to visiting again. Building 14 offered the best views to date for watching the sunrise. My visits have been for rest and rejuvenation and each time my expectations are exceeded. The most rewarding for me has been the massages given by Manuel. He is very in tune with your individual needs and his knowledge and techniques are apparent in the quality of his service. Most recent were the "Guaje" massage and the Mayan ritual. If you are thinking of having a massage, I recommend late afternoon or evening in the beach huts and also booking with Manuel. You will not be disappointed. I would also like to thank the round the clock workers, which include the beach groomers, who are out at 3:00 a.m. so the guests will have a perfect beach upon rising. Keep up the great work!
Rated 5 out of 5 by Terri56 Fantastic location for condo
Great pools, amenities and right next to the beach. All rooms have a beach view. Barbecues and great kitchen. Our daughter was so impresses she bought a week!
Rated 5 out of 5 by KZtraveler Great Experience
An ownership hotel. Great staff, great service. A great place for families with kids. Always a bit windy and the beach can have strong rip currents.
Rated 5 out of 5 by kayla123 The perfect place to vacation
We took our family with us to celebrate our 50th anniversary. There were 11 of us and we were treated like royalty the whole time we were there. The restaurants were great, and the staff was so helpful and friendly. The pools were fun for the younger kids, and the beach has white sand and warm water. Fun restaurants within walking distance too.
Rated 5 out of 5 by Ben87 Beautiful and clean
We came here for our honeymoon and had a wonderful time. Right from the start the staff was so helpful. There is an abundance of staff throughout the hotel ready to be at your service, and a special thanks to our personal concierge, Judith, who helped us choose activities and made reservations for us. We felt like she really cared for us. The pools are gorgeous and spacious. From the pool you are able to overlook the beach; just a magnificent sight. The room was clean and they all come equipped with a kitchenette and balcony. The bathroom has a jetted tub and a really pretty shower. It is in a great location, across the street from la isla mall, and a 5 min bus ride to the nightlife down the strip. Everything you need is in the resort! Me and my wife couldn't have asked for a better vacation!
Rated 5 out of 5 by HookemHorns85 A great resort experience
Our family spent a week at this resort for Christmas. The facility, food, pools, beach, overall level of service and friendliness....all were really excellent. A special commendation for our concierge Alicia who gave truly excellent advice....listening for what we wanted and giving great recommendations around the Zona Hotelera, Cancun downtown, Isla Mujeres, and the hotel property itself. Our meals at the hotel were also good, meeting or exceeding expectations.
Rated 5 out of 5 by Daniel13 Staff helpful
Our concierge was Violetta, as in previous visits. She was wonderful and warm.
The maids were also very nice.
The towel person, Francois, we also very helpful when we lost a baby's swimsuit - he looks thru ALL the towels in the bin; no suit.
A wonderful stay, and a wonderful place for our grandkids. We plan to return.