Rated 1 out of 5 by Qualitytraveler1 Good food,disorganized front desk and housekeeping
Nice layout and beach .They forgot to clean the room some of the time even though 3 requests were made.Too many babies at the pool take away from the experience.Courteous staff but very disorganized front desk.We paid for a food discount plan and they harassed us every time we tried to use it.Smoking on the porches is also very annoying.
August 29, 2012
Rated 3 out of 5 by ChuckDallas The resort has some issues
Check in was fine except that the agent assigned a room that didn't exist. It took us and our luggage an hour to finally determine the error and fix.
At check out (at 3:30 pm) there was but 1 lonely agent at the desk. It took 30 minutes to hand the room cards and towel cards to the agent.
The once a week "tidy" house cleaning service arrived at 8:00 am. Which was not convenient. To reschedule one had to call housekeeping.
Trying to reach "service express" on the telephone was frustrating. Generally the line would ring FOREVER without being answered.
March 14, 2014
Rated 3 out of 5 by JY1982 Review of Villas
Love Maui. Love the location. Terrible hotel configuration, but spacious rooms with nice/upgraded amenities given most are offered as vacation villas. SPG guests should request a room as close to the lobby as possible, as our room was a 0.4 mile walk and we rounded over 20 corners once we were on our floor to reach our room from the assigned lobby. We experienced an uncommon issue with a broken key card reader and it took approximately three hours to gain entry to our room on the last night of our stay - and we were not able to leave the room again until the next day, as there was no possible way of re-entering without propping the door open before an engineer arrived. As compensation, the gracious and friendly manager on duty offered to deposit points in to my SPG account, which I have not received (I assume it may take a few days/weeks to hit the account). Overall, a nice family-oriented hotel with spacious rooms that lacks a bit in terms of service and what I would typically expect of the Westin flag. No shared amenities with other SPG hotels along the beach due to liability issues. Not as great for a romantic getaway or for more discerning travelers.
May 19, 2014
Rated 5 out of 5 by bw12345 Great resort and wonderful for fun and relaxation
I absolutely loved our vacation at the Westin in Maui. It is always great to know what type of standard you will get when you are traveling and there is nothing like wanting the best. Being able to have the best accommodations and services on vacation for the best value is what we always strive for. I enjoy Westin properties and look forward to continuing to stay with them when we do travel.
June 30, 2014
Rated 5 out of 5 by HappyTravelingFamily Excellent family resort for fun and relaxation
We have stayed at the Westin Ocean Villas 3 times now, twice with a promotion and once redeeming some starwood points--we love the property. Our kids look forward to the Pirate ship splash pool and waterslides and my husband and I appreciate the in-room kitchens, laundry and of course, impressive hotel grounds. The location in Ka'anapali is away from the busy Whalers Village, but just a 5 minute shuttle ride if you wish to eat or shop in Whalers or the more developed part of Ka'anapali. Great hotel, we will definitely go back.
January 13, 2014
Rated 5 out of 5 by Hoop73 Best Vacation Ever!!!
This was our second stay at the Westin Villas, and once again our expectations were exceeded. Let me begin with my check in where we had the pleasure of meeting Jade who greeted us with a big Aloha!! She was very helpful with all of our questions and fulfilled our request to upgrade to a one bedroom unit with a great view. She then gave us a few ideas on where to visit and take the kids to enjoy the island. Once we received our room keys we opened the door to a very clean and spacious suite with spectacular views. This room made us feel right at home, not to mention all the little perks of a kitchen and washer and dryer. I then proceeded to meet my concierge Lucia who also greeted us with a great big smile. She set us up with all we needed to help us enjoy our stay and keep the kids happy throughout our stay. She was a great help with all our activity planning throughout the week. We booked the kids in the kids club and a spa treatment for my wife witch they all enjoyed. We spent a majority of our time on the resort and used all three pools throughout our stay. The kids loved the waterside and the pirate ship pool. We also took advantage of the happy hour offered at both bars, can't beat the drink of the day special. This was our 6th trip to Maui and will not be our last. I will return again sometime in the near future and look forward to staying at the Westin Villas to kick back and relax. I would also like to thank Daniel, Carolyn, Evelya, Regina, and Louisa for keeping our room spotless.
May 16, 2014
Rated 5 out of 5 by Zolten5 5TH Birthday
Living on Maui it is always nice to dress up and play "visitor" for a day.
We were able to book a villa, during PEAK season, using our SPG points. The upgrade to ocean front was above and beyond any expectations. A few of my son's friends were able to come join the fun at the pirate pool and the amazing Fish Pipe.
The parents enjoyed my famous grilled fish tacos under a cabana near by.
Reviewing the pictures I will bet that my boys favorite part was enjoying an XL bubble bath with hid two year old sister.
Many Mahalos for everything!
July 15, 2013
Rated 3 out of 5 by lmd123 Stay was just OK
We had a most enjoyable time and the Westin Villas was nice. We did have some problems getting our room cleaned, i.e., every day we had to schedule a cleaning time and even with a scheduled time, the cleaners were either very, very late or came ungodly early...the tv was very hard to use and the instructions were unclear. We wanted to rent DVD's, but for the entire time we were there the DVD rental was "Out of Order." All in all, our stay was OK but I'm thinking the North section might have been much better, perhaps.
December 31, 2013
Rated 3 out of 5 by Remarkable6440 Good resort hotel in Kaanapali
The Westin Villas is a great place to stay with family. Nice amenities , pool area and rooms are up to date with everything you need. We have stayed two years in a row now and love the area.Our only complaint really is just how the heck you can book an ocean view in the INNER courtyard?? We requested that twice now and both times have been put on a low floor on outside facing wing. At the neighbouring hotel to the north you know which room you are getting ( actual room number) We really appreciated that when we stayed in 2011 and 2012. We stay for two weeks and there were no opportunities to move rooms. One would think a 2 week booking might get some attention. I would happily return to the Westin if I can get some assurance of our requested room type. Especially when we book 7 months in advance. Otherwise great spot! LOVE Maui!!
March 23, 2014
Rated 5 out of 5 by Lori0506 Beautiful Resort!
My family of 3 stayed at this resort for 6 nights in the North Tower. This was the best vacation we have ever had. I reserved an island view room but upon check in was given a partial ocean view which was incredible. We had a view of the pool and ocean and it was absolutely gorgeous. The grounds were out of this world and extremely clean. The staff was helpful and really went out of their way to make sure their guests had a fantastic time. This resort had everything we could ask for and more! My eleven year old son loved the volleyball net and basketball hoop in the pool. So much fun!
June 8, 2014
Rated 3 out of 5 by CLouis Too many misses
Beautiful piece of property.
Good snorkeling off beach
Good food quality
Laid back atmosphere
Many outdoor gas grills
Very limited shade around pool
Extremely uncomfortable lounge chairs
4 by 4 foot opening between bathroom and living space results in limited privacy
Table in studio too small to eat at
South Villa Studio's have no balconies
Location is North of Black Rock and somewhat remote making it very difficult to walk to restaurants and shopping
Ten dollar cocktails
July 31, 2013
Rated 5 out of 5 by MauiBob Westin delivers!
We are nearing the end of a three week stay at our home resort here on Maui. Being owners when I booked I enclosed a note that my wife and I would be celebrating 25 years. We had friends visit during our second week and moved to a 2br lock off . Big shutout to Joyarama at the front desk for working hard and moving our location. Our friends have never been to the islands and loved Maui and the Westin. Brandon and the staff at the pool center were terrific. Can not wait to return...Maui Bob
January 23, 2014
Rated 5 out of 5 by Maui13 1st vist to Westin and Maui
Checked in with Jade, she was fantastic. Knowledgeable and friendly. Offered her assistance in any way possible.
Cabana Staff was fantastic always helpful. Brandon was quick to assit me when I was inquiring information about a sting I had from snorkeling. Everything you needed to visit the beach was right there. Rates to rent these items were resonable.
Service and food was fantastic at Pulehu.
Spa Staff was wonderful and helpful.
Ocean pool and grill and Pailolo was ok, not my favorite.
January 17, 2014
Rated 5 out of 5 by Pam68 A great resort for families
We look forward to our 5 weeks at the resort every year . The resort is well managed, The staff are friendly and knowledgeable. The grounds, pools and beach area are impeccable. You know when you arrive that the rooms are clean and well furnished. All items needed are in the kitchens. They have a shuttle that runs into Lahaina for guests. Bar B Q areas, 3 wonderful restaurants.
Exercise rooms, Spa. We love to Snorkel and it is the best reef for fish, turtles and whale watching along Kaanapali Beach
March 10, 2013
Rated 5 out of 5 by LWB44 The Resort was wonderful
The Westin Ka'Anapanli ocean resort villas really know how to make you feel at home.The staff are willing to do what it takes to make your experience a pleasant one.
June 30, 2014
Rated 4 out of 5 by aaa108 Great for families
Beautiful views, comfortable rooms and fabulous location.
July 1, 2014
Rated 2 out of 5 by CaptnBob Worst room in the whole resort
When we checked in the front desk told us we were getting an upgrade to an ocean view room. When we got to the room it was right near the main road and we could see a construction site from our balcony. No ocean view at all plus you could hear the traffic. We asked for another room and they gave us one on the bottom floor near the bbqs. They had to move us again because the refrigerator and dishwater did not work.
March 20, 2014
Rated 4 out of 5 by Carmen resort experience
we have been owners since 2003 and have been coming to Maui at least twice a year....we enjoy staying at our villa and having a home away from home....the grounds are impeccable, the villa met our needs and the pools are very nice....a few suggestions: the trees need to be trimmed in order for all the villas to have a view of the pool and ocean in building 2....the two spas need to be patrolled more often so that young children are not in the spas alone and making the spa another pool for them. Adults would like to have relaxation time rather than having children jumping in, playing ball and using the spas like a pool. The resort should consider having a room where items that have been purchased (i.e. boogie boards, coolers, beach chairs, sand toys) can be recycled by other guests once a guest leaves and items cannot be taken on a plane.....it is such a waste of money to purchase these items and then having to leave them.
April 3, 2014
Rated 5 out of 5 by mkseth Fantastic..
The Westin Kaanapali Villas gave us a true Westin experience in an incredible location. Stayed in a 1 bedroom deluxe villa in North Villas, Daily HouseKeeping, Ease of Parking, Ocean View 1 bedroom Villa, Excellent food at Pulehu Italian Restaurant, Fresh Towels everyday from Towel Hut, Chidren's Pirate Ship Pool was a heaven for my kids aged (2 & 5), Kieki Camps for my elder one (attended 2 sessions - 1 night and 1 day camp). Spa Helani sessions for myself and wife. Bought groceries at KMART & Costco & Westin Villas provides you with all the kitchen amenities to have a comfortable meal. Lots of Barbeque spots available.. very family oriented.. friendly concierge desk Team (Joseph, Pam).. check-in Desk Team (hannah) who did their best & got us in early at 3.00 PM before their normal check-in hours at 4.00 PM.
June 8, 2012
Rated 4 out of 5 by CAMARC Very Nice!
The room was nice (studio size) and well maintained. Although the first room they gave me smelled like cigarette smoke, I requested a different room and was provided one without any problem. Front counter staff stated that although all units on the property are non-smoking, guests are allowed to smoke on the balconies which might explain why the room itself smelled like smoke. I encountered no other issues during my stay. The property was very well maintained with lots of landscaping and clearn/large pools. The propery is located right on the beach which was nice. Although the property was large (1,000+ units) we did not have any problems getting chairs by the pools nor did we experience any delays in getting seated at the onsite restaurants. Food served at the poolside restaurants was very good though somewhat pricey.
September 25, 2013
Rated 5 out of 5 by Bobby1531 Fitness facilities need improvement
Beautiful villas and grounds on a great beach; very clean and well tended to EXCEPT for the fitness centers. There was no one monitoring either of the two fitness facilities and kids were often found running around unsupervised. The equipment was old, dirty and not well maintained and had limited or broken TV's. VERY disappointing as I need to workout daily due to a physical condition and we were told that The Westins are known for their fitness facilities.
July 15, 2013
Rated 5 out of 5 by Betty27 Great experience
My husband and I stayed at the Westin Villas North for our 40th wedding anniversary. We had an excellent experience. The food in Pulehu was excellent; the open air environment of the restaurant is pleasant and Benji our waiter was very attentive and an excellent server. He made great recommmendations from the menu. The room was upscale and the ocean view was beautiful. The beach is closeby and snorkeling was fun. Security is visible but not intrusive.
June 25, 2013
Rated 2 out of 5 by MattNat Not worth it
Unfortunately the resort does not recognize many of the Starwood Platinum benefits. That is disappointing and makes one believe that in a longer-term relationship, like a timeshare, such benefits will also only be partially recognized. overall the resort comes across crowded and oppressive with too little public space given the vast number of units. This was so far the only disappointing starwood place I have satyed at as a Platinum member
November 27, 2013
Rated 3 out of 5 by LoveHawaii227 Too large to be comfortable, too poor a location
Too many long, impersonal, winding corridors, poor beach, constant windy location (as acknowledged by the staff), dirty public areas, shuttle buses too crowded and guests asked to wait, very poor fine dining restaurant. It just doesn't compare to the competition, including the Westin Hotel!
March 22, 2014
Rated 5 out of 5 by Soosieque A Beautiful Resort
This was our first time at a Westin Resort and we were not disappointed. We travelled with friends and they were just as impressed. Great accommodations, service, food and weather. All staff were so nice and smiling all the time. We were so impressed we have joined the SPG family.
March 17, 2014
Rated 5 out of 5 by MommaZ Wonderful experience
I read the reviews before I went on this trip and I must say that my expectations were exceeded. The room was beautiful. We asked for an ocean view room and we had a beautiful view of the ocean and the sunsets each night. We stayed in building 8 in the north tower on the second floor. It offered so much privacy. The villa is very clean and comfortable. The staff was friendly. We did rent snorkle equipment outside of the villa because of the reviews I read about the expense. This place is so kid friendly (even though we did not have any kids with us it was evident this place had much to offer kids). We ate at the breakfast buffet and was pleased. Nothing exceptional offered but the food was good. We also used the sports bar often and the staff was friendly. I would definitely recommend this place to anyone. The beach was beautiful with a beautiful view of the sunsets.
June 25, 2013
Rated 5 out of 5 by WYO21 Can't wait to return!
My family and I made our first trip to Maui in March 2013... and we can't wait to go back. The Westin Villas NORTH was fantastic, from the amenities, staff, etc. We are in the process of planning our next trip over spring break. From what we experienced... we would definitely suggest staying on the North side (there is a difference). It seems to be newer and not as crowded. Thank you for the memories Westin!!
June 25, 2013
Rated 3 out of 5 by Pattywacky Needs Refurbishment
We stayed in a studio island view villa. The carpet was worn and dirty, as well as the furniture. On a positive note, every staff member we encountered was very pleasant!
March 28, 2014
Rated 5 out of 5 by HawaiiLove Family Resort with Great Concierge
This hotel is unlike the usual business hotels i have stayed. This hotel as it name hinted is of a resort style and more like a serviced apartment equipped with family facilities from a large fridge, washing machine to vacuum cleaner. The only challenge i had was filling the kettle with water as kettle lit seems not designed to be opened and we have to fill through the spout.
We had a great service from the concierge and a great help and patience from a lady named Sarah. Me and wife will like to do a city tour or a trip so to spend out time after checking out from the hotel on the Xmas morning. But as it was Xmas, there were actually not many options but Sarah has been very patient in helping us to call different agencies and to check. Although we didn't get the nature tour we wanted but Sarah recommended us a whale watching trip which has proven to be fun and the timing was just right for us. Many thanks Sarah !
January 5, 2014
Rated 5 out of 5 by CanD A truly relaxing paradise!
Our family of 4 (including 2 girls, ages 7 and 9) had such a great time at the Westin. We enjoyed the wonderfully maintained grounds, the pools, the slide, and the convenient beach access. It was our first time traveling to Maui as a family so we were very impressed with all Maui and the resort had to offer. We are looking forward to staying with you again in the very near future.
September 3, 2013