Rooms & Rates

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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4 out of 5 by 424 reviewers.
Rated 2 out of 5 by Great location but too many small things are irksome What's nice: 1. Great location 2. Good views What's irksome: 1. The breakfast buffet at the Twenty20 grill always has some item that is empty. The staff never refreshes it on time and one has to wait or skip eating it. 2. The breakfast on weekdays at the Grand Pacific Suite does not open till 6:30 AM. At other hotels in Carlsbad, the breakfast opens at 6. 3. The housekeeping staff do not bother to replace empty shampoos and soaps in bathrooms. They just replace the towels. 4. The keycard has to be replaced every day, however you carry it (away from credit cards, phones etc.,). It gets erased at the drop of a hat. Get a new system!!! 5. Clunky elevators that take forever The property is nice but the experience is marred by too many small things, that can be fixed but have not been. I hope they do something about it. August 17, 2015
Rated 5 out of 5 by Great Legoland vacation! Had serious doubts about this hotel after reading so many negative reviews. I was PLEASANTLY surprised to see and experience the opposite! What a wonderful and polite staff. Always helpful and always greeting! Rooms were huge and I loved the layout. The rooms were also very clean , in which I'm especially picky about. Food was good and the kicker.. A Starbucks in lobby. May serve just the basics but good luck finding coffee at Legoland. There was none:( Walk to Legoland entrance was less than 5 min, and yes it may take longer getting back with all the walking in the park, but who cares. I also enjoyed the fact this was a very quite hotel even with all the children. It was nice to dial it down after a day at the park. I believe I spoke to a Megan when we we're being seated to eat in there great restaurant. "Try to get those negative reviews off the internet. ;) they are scarring people". I am pleased to say we experienced the exact opposite and just rebooked for next year. See you in 12:) August 10, 2015
Rated 2 out of 5 by What a disappointment-AWFUL SERVICE WOW what a disappointment. I have stayed here often in the past and the service has just become frustrating and unbearable, i actually even paid to do the time share stay routine and wouldn't stay there again unless i had to. i decided to bring my niece and nephew and go to lego land and besides the AMAZIING service in the restaurant ONLY the rest of it was so disappointing and awful. Lazy valet left us standing there didn't even ask for out key until i had to tap them on the shoulder, bad front desk service, with a dismissal attitude, would not extend checkout time with my status, ignoring request for extra towel and overall just lack of attention to detail and service. Why woudl i stay again July 27, 2015
Rated 3 out of 5 by Lots of Good, Some Bad My experience started off poorly with Kelly, the evening front desk manager. Customer Service was not a high priority. it was made clear to me that the hotel was full and I was not important as an individual guest. I would like to point out the great, personable service from Jared at the front desk and Eric in the bell / arrival desk. They shifted my experience. They were very professional & service focused- I felt very well taken care of by both. The pool area is beautiful and it seems like a great family hotel. July 26, 2015
Rated 5 out of 5 by Birthday weekend The staff was very friendly and courteous. It was a special occasion and a group of friends were able to get away for the weekend. The hotel grounds were so beautiful and well kept. The front lobby is nice. We checked in and then had some lunch and drinks at the 20/20 restaurant. The lunch menu was delicious and the server was very attentive. We checked into our room and it was so clean and of good size. I also had a nice bottle of wine in my room with a cheese board. That was a nice birthday surprise for my big birthday! We took off and then returned back to the site for snacks and cocktails. The restaurant also had live music. Our server Faye was amazing. The service from the bar and restaurant was fantastic. We decided that next time we will have to stay for 2 nights. What a wonderful weekend we had at the Shearaton! July 13, 2015
Rated 5 out of 5 by Perfect location for what Carlsbad has to offer This hotel has a great mix of what the city has to offer. Just a mile from the beach and fun local restaurants, a block from outlet shopping, and few steps from LEGOLAND, you will have plenty to do while here. The amenities (restaurant, pools, gym, and spa) are all nice and kept up well. We were there over a busy holiday weekend and the staff and holiday event offerings were excellent. We will be back! July 8, 2015
Rated 3 out of 5 by No discount given I thought the hotel and the surrounding areas were beautiful. The hotel room was nice and we slept well. The only problem I experienced was confusion. While booking the hotel online, I called the number given and asked about military discount. I was told all I need to do is show our ID upon check in. We were told that we needed to put Gov't in the discount code area and since we didn't, we cannot receive the discount. I was so frustrated, because I called and they told me nothing of the sort. I mean, how hard would it have been to give us the active duty military discount once we were there. I thought I covered all of my bases by calling, but I guess not. June 28, 2015
Rated 5 out of 5 by Nice location for families going to Legoland Really enjoyed staying here with family (4 and 8 yr old kids) as it is walking distance to an exclusive entrance to Legoland. The pool and whirlpool/hot tub are large and nice location at top of the hill overlooking area. I found the restaurant to be very good with healthy food choices for kids. My son who usually only eats fried chicken fingers had a corn flake encrusted chicken (I think it was baked as it didn't look oily) with freshly cooked carrots and broccoli, and that was a choice from the kids menu! Parking is really conveniently located below each building and the rooms.Note: there is a $12 parking fee as well as a resort fee. There were activities for kids, such as making a root beer float, and games and movies, which we didn't get a chance to try. Would definitely stay here again. June 8, 2015
Rated 5 out of 5 by LOVE LOVE THIS PLACE Clean family friendly walking distance from legoland n people r so helpful June 6, 2015
Rated 1 out of 5 by checked into a dirty room We are SPG gold members. Wow, the room given to us had slipped through the cracks and had not been cleaned. Appalled, I called the front desk, the lady asked if the clean was not to my liking? I said "NO", there is trash in the bins, all the beds have been slept in and towels strewn all over the bathroom with a iron sitting on the counter. Given the unhappiness of my voice, she offered to upgrade us to a suite. She even offered to send us a bottle of a choice red wine that she was personally going to pick out to take the "edge" off of the unpleasant experience. Well, we never got a bottle of wine that she so generously promised. We did not call the front desk asking for it. However, word to the staff at the front desk, if you say you are going to do something, YOU OUGHT TO DO IT. We've stayed at spg hotels around the world and we have never had this kind of service before. It is lacking in a big way. June 3, 2015
Rated 5 out of 5 by Relaxing Getaway This was our second visit to the hotel. This is a very family friendly hotel. It has relaxing surroundings and it is very close to many popular attractions. We loved our stay and will definitely come back. May 26, 2015
Rated 5 out of 5 by Above and beyond The Sheraton Carlsbad staff made my stay awesome. We stayed 2 nights for a Legoland birthday party. The awesome began at check-in. As SPG gold members, the front desk upgraded our room and made sure my in-laws were close (but not too close). We hadn't even settled into our room yet, when a birthday gift basket arrived from the front desk, milk and cookies for the birthday guest! The hotel has a shuttle to get to surrounding attractions. The shuttle dropped us off right at the front gate to Legoland. After reading some other reviews, I'll admit I was hesitant about staying there, but Kelly and all the staff that we encountered, made for a truly wonderful stay. May 19, 2015
Rated 4 out of 5 by Good for families with kids We stayed at the Sheraton in Carlsbad during our kids spring break for 3 days and were very pleased and surprised with the overall accommodations. We bought 3-day passes for Legoland and took advantage of their private entrance. The walk is only a 3-5 minute walk from the main lobby but quite tiring, especially after all the walking you might do in the park. Nevertheless, it's still a great bonus for staying at the hotel because there are absolutely no lines to get into the park. Just show your room key, tickets and walk in. The hotel also has 2 pools, both heated, with the main pool open 24 hours. It was cold swimming when we went but still looked very inviting and we had to go in. The hotel staff were all super friendly. We were greated by everyone, from housekeeping, to valet attendants, landscapers and room service. Our only concerns were the self parking and elevators into building 2. Parking, including valet can get very busy, especially at night. The one elevator that takes you from the garage is slow. I recommend asking for a ground level room. The overall room is average but comes with the signature beds and shower head that makes the room a bit more special. Our room also had a cooler but a colder refrigerator would have best suited us and our milk monsters. Most of our time was spent in Legoland so we didn't have a chance to see the rest of the hotel grounds. But it did have a restaurant and conference area. Be aware that construction of the final phases of timeshares were still being built and can be an eyesore to some. Overall, if your looking for a short family trip with exclusive access into Legoland, we highly recommend the Sheraton. April 12, 2015
Rated 1 out of 5 by Dishonest Front Desk Employees I am a Platinum member, and we were upgraded to suite. Upon check in, we were downgraded to a traditional room. I pointed it out that we were, 30 min ago, confirmed to a suite. The front desk lady who checked us in, Jennifer, looked at my husband like he was crazy. She told him he was NEVER upgraded. I called SPG customer service, and they were able to look up my reservation. They told us that she, Jennifer, was the one that downgraded us. Not only did she lie to us, she had major attitude when I asked her about it. I told her that, in my opinion, she should have been truthful and explained it to us. She told me that I was "entitled to my own opinion". Wow. Unbelievable. She gave us the worst room possible...right next to the entrance of the garage, first floor. February 15, 2015
Rated 3 out of 5 by First Stay at the Sheraton Carlsbad - some issues Let me mention I have stayed at the Hilton Carlsbad Resort twice already, and the Hilton is located in a little better beach access spot, and has better food. Another good factor: most, but NOT all, of the Hotel service was great. 1) Jennifer Joiner the Front desk manager is NOT friendly, and is NOT customer service oriented, not just to me, but to at least two other separate guests that I saw with my own eyes. 2) Hotel charges $20 for a "buffet" but it was emphasized you get juice OR coffee, not both. Second, buffet only had FIVE CHOICES OF FOOD, for which all meat products were pork, pork based, or wrapped in pork casing, and Hotel offered NO subs. 3) Hotel BUFFET ran out of food items well before the end time of 11am. I communicated all the above to Front Desk Staff during my stay. Let's see if they care or will fix. December 29, 2014
Rated 5 out of 5 by Family Get away We came to stay at this resort because our son had a lacrosse tournament and let me just say that this resort was absolutely beautiful. The staff was outstanding and It was absolutely wonderful to come back from a long day out in the field and enjoy a glass of wine and a movie in our beautiful room. Our son was happy and we were as well. We invited our other lacrosse friends to stay and they absolutely loved it too. We will be making this our go to resort for events and business travel. Thank you to the outstanding staff for all you do! December 10, 2014
Rated 3 out of 5 by No SPG Recognition I am a long time Starwood Platinum Member. I stay at the Sheraton Carlsbad 3-4 times per year while visiting Family. My most recent visit was over the Thanksgiving weekend. Upon check-in, the front desk does not recognize any Starwood Status, not do they have any idea that a guest has stayed at the hotel previously. That seems like such a waste, and an easy way to make a guest feel welcome. This last visit was no exception:They whip out the map to show me how to get to my room, two minutes after i noted that i have stayed there many times, and surprised to hear that I have stayed there in the past This Sheraton also does not upgrade for Platinum Guests, even with a suite upgrade request in advance. This is a pretty resort in a terrific location, but a disappointing experience for Platinum customer. December 7, 2014
Rated 4 out of 5 by Attitude adjustment This resort has a lot going for it-- literally next door to LEGOLAND, modern layout, good location overall, good breakfast buffet. Staff needs work to match. Slow delivery of baby crib, front desk clerk initially didn't offer platinum breakfast amenity because "we are a resort" which is not true, since I have been platinum for 15 years. Experience would be considerably better if service by staff improved. December 4, 2014
Rated 5 out of 5 by 5-star experience for 3-star price Our family was blown away by a recent 1-night stay at this hotel. The staff greeted us by name, the facilities were sparkling new, and the restaurant was the best I've ever had at a Starwood property. We in fact left Legoland during lunch to go BACK to the hotel to have another meal. The kids menu in particular was a welcome relief from the usual nuggets+fries you get everywhere else. Highly recommended and we will be visiting again (this time for more than just one night!). November 30, 2014
Rated 4 out of 5 by Not enough recognition of SPG Gold status Not enough recognition of Gold SPG status. Only offered free drink or 250 points. Seems like other Sheratons offer more recognition. Also, no one manning SPG Gold Status desk twice that I needed it, Check in and Check out. October 27, 2014
Rated 4 out of 5 by Nice facility I loved everything except the room smelled a little like cat pee and I don't know if it was the water or they maker, but the coffee was terrible in the room. October 27, 2014
Rated 1 out of 5 by Hotel messed up reservation request We requested adjoining rooms over the phone when making a reservation directly through the hotel since we have small children that need supervision. The reservation desk omitted this from our reservation even though they said they would accommodate it so we did not have adjoining rooms at check-in. The hotel did nothing to accommodate or remedy the situation even though it was their fault. We had a less than enjoyable vacation since our family had to be split up. October 13, 2014
Rated 4 out of 5 by Great staff The staff was outstanding - Room service was second to none. Room comfortable and clean. My only complaint was limited menu options and disappointed in the market place. October 13, 2014
Rated 5 out of 5 by Wedding We checked in the day before my daughter's wedding. Lots of friends from out of town. We were all under a corporate account but rooms were in different buildings. I was told we should have requested this in the comments section. We were accommodated with a closer room. Beautiful rooms (fridge). Friendly staff. Lovely grounds. I did not go to the spa this time but have been before and was treated royally. The South lawn was where the wedding was held. Beautiful site with a wonderful wedding coordinator (a bit of sun in the eyes for 5pm this time of year).Outdoor photographs were beautiful. Guests walked to outdoor patio for sunset & cocktails. We then entered into the reception room for dinner. We had a nice room to the side (Leucadia room) that the Bride waited in before the ceremony, changed into her hula costume for the reception (performed to the Hawaiian wedding song) and all the reception items (flowers and decorations) were taken to after the festivities. Can't say enough...5 stars! October 8, 2014
Rated 3 out of 5 by Unbearable noise level from other rooms Just stayed there and could not sleep because of the neighboring room having a party until 5 am. Called to complain at 2am and nothing to my knowledge was done to correct this. They comp me by giving me some SPG points. but the night was a waste. Management needs to be more attentive to these issues and provide satisfaction. October 4, 2014
Rated 5 out of 5 by Great location for a Conference The location was great for a work conference. Beautiful spot with distant view of the ocean. Nice fitness center, clean room, and very comfortable bed. October 4, 2014
Rated 1 out of 5 by This Hotel is terrible for business travel and they treat SPG Members poorly I am a Platinum Member and booked this hotel for my wife on her birthday so she would have someplace cool to stay while I worked. I requested a 4 PM checkout, but they refused and kicked us out at 1PM saying they needed the room for someone at 4 PM. And they were rude about it. 3 hours to clean a room? Don't think so. No useful business amenities. No Club Lounge, no coffee/tea in lobby, room is not set up for computer work, noisy hotel, restaurant is mediocre and expensive, they charge for parking, they charge resort services, etc. We will not use this hotel again. September 24, 2014
Rated 5 out of 5 by Great hotel for the business traveler Well this hotel is far from the hub of activity in San Diego, it is an excellent place to stay. The rooms are clean and well appointed. The staff is efficient and very attentive. Dining is excellent. The hotel has other services of which I didn't avail, but people really seemed to like them. Particularly the spa. A few guests I met in the bar praised the spa very highly. High-speed Internet is very reliable. There is underground parking and I'd recommend you try to grab it, particularly in the summer months. It gets hot in the outside lots. The hotel is located near Legoland, so expect some noise in the morning. For me it's the reassuring noise one hears in cities, the noise associated with a schoolyard. I can't imagine that it would bother most people. I would recommend this hotel to the business traveler. September 20, 2014
Rated 5 out of 5 by Outstanding staff This was my second stay at this resort and it confirmed my impression from my first stay. The facility is in great condition and the staff is OUTSTANDING. Friendly faces all around and very quick to help. I have to give special acknowledgment to Beca, the front desk manager who helped with an extraordinary request. Valet guys are very friendly and the free shuttle is an unbelievably convenient feature. When I had to ask for housekeeping, room service or maintenance, they all arrived very quickly. The pool is great - pretty large and can accommodate a lot of people and kids. Good towels (signing for it now is not a pain, prob a good idea to keep costs down) and they provided kids swimming diapers! Very nice touch. It has all the features of a large resort but it doesn't feel big. Easy to get in and out and access all the common area amenities. Underground self parking is great. Access to Legoland is so convenient. September 5, 2014
Rated 4 out of 5 by Cool pool in Cabazon This resort has a very nice pool with lots of seating and lounging. The dive-in pool movie was fun for the kids September 1, 2014
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