Rated 5 out of 5 by gk22 perfect location
everything good from checkin to checkout. met our needs completely
February 27, 2014
Rated 4 out of 5 by Susie47 Bar Guy needed help
Robert the guy behind the bar was running around like crazy trying to help everyone while the guy in the suit stood & watched - he finally delivered some burgers to some guests but it was pretty clear Robert needed help behind the bar b/c he was working his tail off!!! as a manager you should see an employee needs help & either jump in or reassign another employee to work behind the bar with the employee who is drowning.
January 25, 2013
Rated 5 out of 5 by Grande Front desk
Marx was the front desk clerk during our entire stay. He went way beyond the call of duty. When our first room was ready, he called my cell phone to tell us. He called again when our second one was ready. We also requested to be next door to each other. All of our requests were graciously granted. Whenever we were back to the front desk, he called us by name. Our stay was perfect bacause of Marx!!
March 17, 2013
Rated 5 out of 5 by Armygirl Army vacation
I was moving from Arizona. To my very first duty station. I had no time to go home n visit so I stayed at this hotel for a few days as a mini vacation. The staff was great, the rooms were worth the pay. I would have liked for trm to be a bit bigger but overall it was great. Breakfast was great....staff excellent...shuttle was continent and I can only hope everyone has a great stay like I did.
February 12, 2013
Rated 4 out of 5 by Nadogal Clean, comfortable rooms
Right next to the airport but surprizingly quiet. Had trouble with the locking mechanics of the incoming door to floor and unit but managed. The hotel staff was very good and breakfast was a good deal. Easy access to freeway and into Tucson to get the the football game. Grounds are well maintained. Older Air Cond untis that are noisy. I am sure over time those will be replaced.
October 21, 2013
Rated 2 out of 5 by dsmitch Bugs, thin walls, noisy party guests
My stay was tarnished when I was woken up at 2 am by a noisy group of people checking into the room next to me. They continued to party very loudly even after the front desk asked them to quiet down. About an hour and a half later of not sleeping, I called and asked to move rooms. While the staff was nice, I was placed in a room that smelled and in which the AC had been turned off. It took at least an hour for the room to cool. There were also a few spiders and a beetle for me to kill. Ultimately, my stay would have been better had the hotel not checked in a clearly intoxicated group of patrons in the room next to me, or had made those noisy patrons move rooms instead of their patron who was just trying to sleep after a long day. The poor quality of the room I was moved to was the icing on the cake. I expect that had this incident not occurred, I would have rated the hotel higher and recommended it.
August 12, 2013
Rated 2 out of 5 by Mima55 not very friendly staff
very disappointed we went to bar during happy hour, and when we received our bill, noticed we were charged full price, i asked and was told we had to sit at bar to receive the half price, well i wish someone would have told us when we walked in... We were seated at a table and were not informed, otherwise we would have sat at bar area..Waitress not very friendly when i inquired
July 1, 2013
Rated 4 out of 5 by AZTraveler1 GREAT STAFF
The staff were great. Everyone from check in to check out were great!
One of the rooms, it appeared that someone had used the bathroom and drank one of the bottled waters...kind of creepy to check into a room that has been used a little.
January 20, 2014
Rated 1 out of 5 by Unhappycustomer2012 Management not flexible to meet business travelers
I had booked a room here not realizing it was prepaid special rate. People I was in town with were at another location so I called to see if I can cancel the reservation. Management denied my request.
I had situations like this happen before and other SPG property worked with and I was able to cancel and go back next time.
I won't be returning to this property again.
December 21, 2012
Rated 5 out of 5 by Allencemea Great Location Convienent to Airport
Stayed one night and had to be at the airport for a 7:00am flight. The shuttle driver was waiting out front. We took one turn out of the parking lot and we were at the airport in less than 3 minutes!! Plus I was able to sleep in!! Can't beat that. The beds were quite comfortable. The AC wasn't that great the room didn't get as cool as I would have liked.
August 13, 2013
Rated 5 out of 5 by Tinktinktink Very attentive to my needs
I was met with smiles and friendly staff. I did have one problem when my room wasn't cleaned. Went to front desk and immediately given all items I needed and an apology. I was visiting my daughter who goes to the University of Arizona and had never been to Tucson before. I chose this hotel blindly and was pleasantly surprised with my choice
October 8, 2013
Rated 5 out of 5 by Oracle Convenient location
We have stayed here twice for five day periods and have been very pleased. The location is very convenient, the staff is very helpful and we love eating in the restaurant.
The preparation, presentation and quality of the food is excellent! In fact, we eat all of our meals there.
We 'll look forward to staying there again on our next visit to Tucson.
February 18, 2013
Rated 4 out of 5 by Sandra The location is convenient
Didn't plan to stay with you as I booked a different hotel close to UofA however had to stay an additional night therefore searched for hotels near the airport. I dont regret staying in your facilities, staff was friendly, facilities cleaned and location is even better. I wish knew about your hotel before but moving forward will be my first choice.
June 3, 2013
Rated 5 out of 5 by Dbales Excellent!!
This was an excellent hotel and the price per night was way below what one would expect! It was in walking distance to the airport! It is in a safe area of town! It is close to many restaurants and shopping and they have an onsite restaurant/bar, swimming pool, free bottled water... the list goes on and the staff were wonderful!
October 24, 2013
Rated 5 out of 5 by Ironman Right at the airport
The hotel was clean and the restaurant prices were reasonable. The staff was very friendly. The king bed could have been firmer, but that's just me being picky. The SPG gold membership got me early check-in as soon as a room was available and late check-out. I would stay here if I visited Tucson again. The 3rd floor has private balconies.
May 15, 2013
Rated 4 out of 5 by Cochise Good Hotel
We enjoy staying at the 4 points because its conveniently located to the airport and casino. Had a lovely dinner in the hotel restaurant before retiring to our hotel room. Staff was friendly and courteous. We WILL be back!
January 6, 2014
Rated 1 out of 5 by jmcgee918 Staff Refuses to Help
I had a problem and asked the person at the front desk for assistance, she stated she would ask the manager, but it never happened and when asking to see the manager he would not come out of the back room. My room had left over trash from the previous guest in it. The bathrooms were small and I think the service was terrible.
January 16, 2013
Rated 5 out of 5 by Susan33 Excellent airport hotel
This FourPoints Sheraton exceeded our expections after we missed our flight. The staff were helpful and engaging, the room was very comfortable, amenities were all there, including pool/hot tub, coffeemaker in room, complimentary waters and free hotel shuttles. Even the food in the restaurant was inventive and delicious.
March 5, 2012
Rated 2 out of 5 by Jelyben Should not be a Starwood
Small room with two queen beds jammed in. The bathroom was minuscule. Wow, the bathroom was really a shock. They have a built-in closet, the space of which should be used to enlarge the bath. Nearly impossible to get two people in the bath at one time, unless one is in the bathtub.
One of the quilts was soiled with a large brown stain on it near the foot of the bed.
We checked in with two children and they wanted to take an evening shower. I know hard to believe but they did. We were a party of four and only had three towels. I called the front desk and asked for additional towels, they never arrived.
We paid for breakfast and were unable to eat breakfast at the hotel due to a recent schedule change. When I checked out the clerk mentioned I paid for breakfast and when I explained we would not be able to do such, she just shrugged it off. No mention of a rate change, sorry buddy.
I am Starwood Gold, stay at a lot of them, probably would not stay at this one again.
January 13, 2013
Rated 3 out of 5 by Steve Water damage and back yard...
Room 248 had uncorrected water damage on wet wall in bathroom. Other parts of room nice. In back parking lot there are boxes of bulk trash sitting in lot, old air conditioning equipment, what was a putting green, tennis court, decrepit gazebo, chairs etc.. Looks like Planet of the Apes back there - as in apocalyptic.
February 28, 2013
Rated 4 out of 5 by gwehland Your front desk
need more training in the room data, I stay in 216, I was told that it was a king room overlook the pool. it was not it was a double queen with no pool view. also I want first floor- either a king or queen. not available at check-in. we would have waited if that would have been a option
November 9, 2013
Rated 5 out of 5 by Henry my stay was great
I stay at this hotel while in Tuson working. I drive a Goverment vehicle and don't need to drive all over town town to find a place to have dinner or to find a place to get a drink. It is all right there. The locations lounge and restaraunt has a great atmosphere and the rooms are comfortable and quiet.
April 19, 2013
Rated 5 out of 5 by Sean20008 Top Quality / Top Value
I travel frequently. The Four Points was a wonderful surprise. Large comfortable well appointed room. Great coffee in room. The restaurant was terrific and the breakfast buffet delicios. Everything was more than I expected for the very reasonable price....and the staff - friendly and professional.
May 12, 2012
Rated 5 out of 5 by Edrazor fourpoints
The layout of the hotel is really nice, faculty is awesome, rooms are very clean and inviting, we loved the balcony, even tho its right next tothe airport we ddidn't even hear a plane takeoff or land its very quiet. I will be staying here again on my jnext visit to tuscon
August 19, 2013
Rated 5 out of 5 by JV77 Excellent Stay
The staff was very friendly and courteous even though we checked in late in the evening. The room was very spacious, clean and the beds were amazing. Even though I didn't get to see the entire property I liked all the amenities and the grounds were wonderfully maintained.
July 20, 2013
Rated 5 out of 5 by nan2514 loved the bar and restaurant
We were very pleased with the overall service of the hotel and particularly the restaurant. It was good to not have to search for a reataurant in the evening. And the food!!!! Worthy of any chefs restaurant. We will look forward to staying at another Starwood hotel.
January 19, 2013
Rated 5 out of 5 by ElleM Loved everything about this hotel
Hotel was clean and comfortable. Staff were very accommodating to requests. Restaurant in hotel was great. Food was good. We ate breakfast and dinner there. Free 24 hour shuttle will take you anywhere within 5 miles of the hotel. Will definitely stay there again.
July 23, 2013
Rated 4 out of 5 by Ells Mostly good
Reservation process was great, rate was quite reasonable, breakfast was really great.
Coffee/tea wasn't always replenished and literally every other room on my floor received a morning paper every day...not I.
On the last day, I went into the lobby to access and print my boarding pass. There was no paper in the printer. When I asked about paper (does one purchase per sheet?) the gal behind the counter told me that there was no paper and no ink cartridge. If I wanted to print, I could give my email and password, she could access the link, check in for me and print the boarding pass. Ummmm, yeah...no.
Finally, at check out, no one asked about my stay. Perhaps because I had asked for a paper twice, asked about coffee in the room and requested a tea bag. Perhaps they already knew that we'd be chatting a "happy sandwich."
In closing (and to complete that sandwich) the staff was friendly, the grounds folks were great, the location is close and convenient to the airport and other services and the restaurant bar stirs up a great mojito.
March 10, 2013
Rated 1 out of 5 by UpsetParty Horrible Experience
Management team was very rude, front desk personnel were not helpful and not accomodating. I had booked 11 rooms for 3 nights and the Hotel missed all 11 rooms up and did nothing to correct their mistakes. Do not recommend every going to this location.
January 22, 2013
Rated 4 out of 5 by beam7 walk to the airport
We had a very early flight. Instead of driving the 40 mins in the morning to get to the airport we stayed at hotel closest to the airport. They kept my car for the week so I didn't have to pay additional parking at the airport.Overall a good deal
July 7, 2013