Rated 5 out of 5 by Carlacars Surrounded by Everything Interesting
We loved our stay. The Sheraton is so well located. So many shops, restaurants, beautiful parks, the subway. Special kudos to Andrew Robinson, Head Concierge, who helped us find everything we needed, wanted.
June 7, 2014
Rated 5 out of 5 by OceanHeart good experiance at sheraton park tower
i stayed 5 nights with my wife at the sheraton park tower, i like everything about the hotel, the bar, lobby, access, great location in london, however, there were some maintenance which annoy us at nights and early morning.
June 3, 2014
Rated 2 out of 5 by Joao1065 Needs Improvment
Rooms too small.
Bathrooms even smaller.
Rooms noisy, no soundproffing.
Hotel need urgente improvements, as it does not have the confitions to be LC
May 28, 2014
Rated 5 out of 5 by Burcu84 This hotel has great features
Hotel staff was very helpful. Being a luxury hotel, the service quality was really high. I definetely recommend this hotel.
May 26, 2014
Rated 4 out of 5 by Kuhan Environment looks great
This hotel has a great service, overall i was very happy and satisfied with this hotel
May 25, 2014
Rated 4 out of 5 by Joburg12 Missed a clean~up and never fixed the problem.
The mini~bar only had a previous guest's half consumed drinks. This was not cleaned up the next day or the next. It was still there on check out,
I asked for SPG points as a good-will gesture,. I have yet to receive any response
May 25, 2014
Rated 3 out of 5 by salwa cleaning
each time I want to clean my room I must called while other 5 star hotel put paper to hang on door to tell housekeeper clean the room
May 20, 2014
Rated 5 out of 5 by SFtraveler114 Great service, great views
My wife and I stayed at the Park Tower Knightsbridge recently after our wedding before a week of UK travel. I sent a brief e-mail explaining our situation. Celeste Dos Santos replied immediately and did everything in her power to make our stay especially enjoyable. The room was beautiful and the view of the London skyline was unrivaled.
May 19, 2014
Rated 4 out of 5 by mpisula Comfortable stay
Always comfortable. Two complaints:
1) no SPG Gold line
2) no coffee/tea in row.
May 19, 2014
Rated 4 out of 5 by Claire1234 impressive hotel
beautiful rooms with great windows!
Rooms were missing hot beverage facilities but was easily obtained with a phone call.
May 15, 2014
Rated 3 out of 5 by MarcoIT Very good location
Hotel is very well located in the heart of the shopping area, very close to Harvey Nichols , Harrods mall and Sloane Street. Subway is also close .
Staff specially the Italian ladies at the reception are very friendly and polite .
Accommodation didn't meet my booking expectation.
May 13, 2014
Rated 5 out of 5 by Shelley77007 Knightsbridge Gem
One of the best hotel stays I have ever had. Can't wait to return.
May 10, 2014
Rated 5 out of 5 by Jax57 Excellent
We LOVE staying here - great location, fantastic staff - nothing is ever too much trouble - and the rooms are spacious, very clean, great amenities, ned and bath linen and superb walk-in rain showers with great water pressure.
May 10, 2014
Rated 1 out of 5 by Tania1971 Not a pleasant experience
Room old, dirty. Unwelcoming staff
May 2, 2014
Rated 3 out of 5 by Stewart299710 Not as Lovely as we Expected
The hotel is a bit dated, especially the bathroom. While the antique style may be considered charming by some, I prefer more up to date facilities. The staff was not very friendly. Location is very good.
April 28, 2014
Rated 5 out of 5 by JimApril2014 A Great Stay
Many thanks to your entire staff for a wonderful stay in London. From the time we checked in until the time we checked out, your staff could not have been more pleasant and accommodating. And our room was very comfortable, very clean and had a great panoramic view. I will recommend your property to others and will make it our hotel of choice the next time we are in London.
April 24, 2014
Rated 5 out of 5 by jdvivre Excellent hotel!
Had many nice stays here on business when it was a Sheraton. Now that the hotel has gone through a renovation and upgraded to a Luxury Collection, it's even better than before.
Staff friendly and prompt, room very comfortable and decent in size by London standards, breakfast excellent at the restaurant, and overall the place exudes high quality and tranquility in busy Knightsbridge.
Next door to Harvey Nichols and the tube stop, 5 minutes to Harrods and across the street from Hyde Park. You can't go wrong with the location.
April 22, 2014
Rated 5 out of 5 by MRSG94 MRS. G 94
WHAT A WONDERFUL STAY. WE HAD THE BEST TIME.
ROOMS WERE EXTRODINARY. ONE O ONE
WAS A DELIGHT AND SO GOOD..
EVERYONE WAS CHEERFULAND HELPFUL.
April 19, 2014
Rated 5 out of 5 by jcmrich Excellent Stay
Had a wonderful stay at your hotel. All of your staff did and excellent job.
April 17, 2014
Rated 5 out of 5 by tomlj Excellent choice
We found nothing wanting in our stay at Park Tower Knightsbridge. The entire staff was pleasant and courteous without being at all unctuous. We had a very short wait until our room was cleaned and ready for us, but we had arrived a few minutes early anyway. The room was as comfortable as I would wish.
March 25, 2014
Rated 5 out of 5 by AOK87 Nice hotel nice location!
Well equipped bathrooms
Very friendly staff
March 19, 2014
Rated 5 out of 5 by sramji Extraordinary service in a top-flight facility
Service was outstanding. Paula at the front desk was very helpful and thoughtful, recognized my Platinum status and gave me a terrific upgrade. Kelly in the lobby bar/restaurant was personable, had great recommendations, and recognized me each time I came in. A delight. My room had a great view and the hotel could not have been more conveniently situated - right next to Hyde Park and the Knightsbridge tube station. There is no question that I would stay here again.
March 18, 2014
Rated 5 out of 5 by HadiF Great service, location and comfort!
Excellent stay with much comfort, clean room, excellent supportive staff!
March 17, 2014
Rated 4 out of 5 by Ralphi hotel has an excellent location in LOndon
the tabs in the bathtub needed fixing or renewal
March 7, 2014
Rated 5 out of 5 by trueskyblue Mid week trip to London
Fine hotel, well maintained, only stayed for the one night, midweek, arrived for check in at 10.00 pm, not unusual at that time to only find one person at reception, there were 3 receptionist, speedy check in and off to my suite, which was perfect, clean and well prepared for me to drop off to sleep, buffet breakfast was awesome, had a late check out at 4.00 pm, no problems with anything, well done staff.
March 5, 2014
Rated 5 out of 5 by Familyof4a First Trip to London with the Family
Upon arrival was instantly upgraded based on family size and SPG status. Staff was outstanding. I am a Platinum member and travel alot all I can say is everything about this hotel was outstanding.
March 2, 2014
Rated 5 out of 5 by Martin64 Perfect location and meeting point
Having travelled to London on a frequent basis for more than a decade and having stayed at several hotels I do consider myself qualified to have an opinion on where to live and why. To me and my business partner The Park Tower is our home in London. Arriving the hotel brings up a litle excitement regarding who is at duty at the door, the reception and in the Piano Bar. As many of the staff members have been at the hotel for years and made it their trademark to recognize frequent guests by name, I feel like being welcomed and treated like a friend and not just another customer. The atmosphere is always relaxed, but still hospital and warm. The rooms offered do always provide a good view on different parts of London, without ever giving the impression someone can look in at you.Extraordinary good beds with Egyptian linen asures a good night's sleep. The One-O-One restaurant is an institution itself, absolutely worth while visiting. Being from Norway I can assure anyone the chef knows how to handle his selection of Norwegian fish. Bringing business relations to the Park Tower is always a success, as it is easy to find, just across the street of Harvey Nichols and minutes away from Harrods and Hyde Park. To summarize; The Park Tower offers hospital service, good accomodation,excellent food and a location in the most exciting,but stil quiet and safe part of London. I will never change!
February 25, 2014
Rated 5 out of 5 by london247 Unrivalled luxury & SPG recongition
I booked two rooms for my Mum's Birthday - 1 on points & the other paid for. I requested joining rooms and used one of my suite night rewards. On arrival we were personally greeted and upgraded to a two bedroom suite on the 15th floor - which was one of the best rooms that I have stayed in EVER! The most stunning panoramic views of London.
The staff made our stay so special with champagne & an amazing chocolate cake.
I could not recommend this hotel enough as they made me feel an extremely valued member of SPG plus a special thank you to my Ambassador for making everything possible
February 23, 2014
Rated 4 out of 5 by LondonCityGirl Great location
Great location near shopping, restaurants and Hyde Park. Good recognition of SPG gold with invite to VIP event and room upgrade on arrival and front desk contact was very friendly and accommodating to get us settled in quickly. Rooms are nice with great city views out the bay windows and very bright. While about normal size for London, room is not very big but comfortable enough. Service was good, however as they market themselves as a "luxury hotel", as a frequent traveler globally, I wouldn't say service was quite up to the level of other "luxury hotels". While there the phone system did not work well, i.e. Room Service button didn't go to room service and we had to get transferred around several times. We did mention this to the hotel operator and not sure if there were phone issues during our stay or if it never works well. Upon request, late checkout was granted on our last night which was very helpful.
February 16, 2014
Rated 5 out of 5 by Dick78 Park Tower was great!
The location is very convenient to the Tube ( across the street) Knightsbridge. Also the Theater district and museums.
February 13, 2014