Rated 3 out of 5 by psrob Hotel lacks "wow" factor.
We were in a studio which was small by time share standards. It''s not that there was anything wrong with the Westin; it's just that the property had the feel of a corporate hotel that could be anywhere. I wanted something that said Hawaii - lush tropical landscape with lots of flowers; a tiki bar with Hawaiian carvings- something. I'll go back to Muai but I want more sizzle in my next hotel.
July 10, 2014
Rated 5 out of 5 by MommaZ Wonderful experience
I read the reviews before I went on this trip and I must say that my expectations were exceeded. The room was beautiful. We asked for an ocean view room and we had a beautiful view of the ocean and the sunsets each night. We stayed in building 8 in the north tower on the second floor. It offered so much privacy. The villa is very clean and comfortable. The staff was friendly. We did rent snorkle equipment outside of the villa because of the reviews I read about the expense. This place is so kid friendly (even though we did not have any kids with us it was evident this place had much to offer kids). We ate at the breakfast buffet and was pleased. Nothing exceptional offered but the food was good. We also used the sports bar often and the staff was friendly. I would definitely recommend this place to anyone. The beach was beautiful with a beautiful view of the sunsets.
June 25, 2013
Rated 2 out of 5 by CaptnBob Worst room in the whole resort
When we checked in the front desk told us we were getting an upgrade to an ocean view room. When we got to the room it was right near the main road and we could see a construction site from our balcony. No ocean view at all plus you could hear the traffic. We asked for another room and they gave us one on the bottom floor near the bbqs. They had to move us again because the refrigerator and dishwater did not work.
March 20, 2014
Rated 4 out of 5 by Pineapple2014 Kids friendly
Overall experience was great. Lots activities for kids and family. Hotel room is tidy and clean. Staffs are friendly and great service.
November 24, 2014
Rated 5 out of 5 by WYO21 Can't wait to return!
My family and I made our first trip to Maui in March 2013... and we can't wait to go back. The Westin Villas NORTH was fantastic, from the amenities, staff, etc. We are in the process of planning our next trip over spring break. From what we experienced... we would definitely suggest staying on the North side (there is a difference). It seems to be newer and not as crowded. Thank you for the memories Westin!!
June 25, 2013
Rated 2 out of 5 by mauivacation2014 Very disappointed
We've been coming to this hotel for the past 5 years. And while the property is still lovely, all the complimentary, family-friendly activities we enjoyed in the past are no longer being offered or are now offered for a charge. The rates for the room have steadily increased over the years and the services have decreased. We sadly will be looking for somewhere else to stay when we return to Maui.
April 24, 2014
Rated 3 out of 5 by RDB43 This hotel needs some work
I called on Wednesday 11/18 to see about an early check-out. I was told I needed to call back on Thursday. I called on Thursday afternoon and it took the front desk 20 minutes to answer the phone. The operator was apologetic, but I find it hard to believe they could not answer the phone and asked me to hold a minute.
The villa we stayed in need work. The bedroom drapes had stains on them, the bed was bowed in the middle and the coffee table in the living room was broken. My son had to fix a piece of wood that came loose so our grandchildren did not cut themselves on the nails.
The cleaning staff came to clean our villa on Tuesday and I use the word clean "lightly". They did change the bed sheets in the villa and the lock-off, but did not change them on the two sofa beds. We came back to the room and there was still sand in the bath tub, the sinks in the bathroom were not cleaned and the kitchen floor was not swept or mopped. Considering the maintenance fee we pay each year, I expected more.
On a positive note, Trevor, our server at the bar and grill, was very professional, friendly and took good care of us and our grandchildren.
November 23, 2014
Rated 4 out of 5 by PrincessBuckeye Being treated like a prince & princess
Two brothers Austin & Brock from North Villas pool know how to treat their guests, also had a good massage from Gil at Heavenly Spa.
November 23, 2014
Rated 3 out of 5 by Seinet Hotel less than expected and over priced
Wait staff not overly friendly and less than attentive. Food was average and over priced for the most part. Amenities were ok, but had to pay for everything to get them. Standard Westin was better overall than the Villas. Will stay there next time if I go back to Maui.
August 4, 2014
Rated 5 out of 5 by CanD A truly relaxing paradise!
Our family of 4 (including 2 girls, ages 7 and 9) had such a great time at the Westin. We enjoyed the wonderfully maintained grounds, the pools, the slide, and the convenient beach access. It was our first time traveling to Maui as a family so we were very impressed with all Maui and the resort had to offer. We are looking forward to staying with you again in the very near future.
September 3, 2013
Rated 5 out of 5 by HawaiiLove Family Resort with Great Concierge
This hotel is unlike the usual business hotels i have stayed. This hotel as it name hinted is of a resort style and more like a serviced apartment equipped with family facilities from a large fridge, washing machine to vacuum cleaner. The only challenge i had was filling the kettle with water as kettle lit seems not designed to be opened and we have to fill through the spout.
We had a great service from the concierge and a great help and patience from a lady named Sarah. Me and wife will like to do a city tour or a trip so to spend out time after checking out from the hotel on the Xmas morning. But as it was Xmas, there were actually not many options but Sarah has been very patient in helping us to call different agencies and to check. Although we didn't get the nature tour we wanted but Sarah recommended us a whale watching trip which has proven to be fun and the timing was just right for us. Many thanks Sarah !
January 5, 2014
Rated 4 out of 5 by Carmen resort experience
we have been owners since 2003 and have been coming to Maui at least twice a year....we enjoy staying at our villa and having a home away from home....the grounds are impeccable, the villa met our needs and the pools are very nice....a few suggestions: the trees need to be trimmed in order for all the villas to have a view of the pool and ocean in building 2....the two spas need to be patrolled more often so that young children are not in the spas alone and making the spa another pool for them. Adults would like to have relaxation time rather than having children jumping in, playing ball and using the spas like a pool. The resort should consider having a room where items that have been purchased (i.e. boogie boards, coolers, beach chairs, sand toys) can be recycled by other guests once a guest leaves and items cannot be taken on a plane.....it is such a waste of money to purchase these items and then having to leave them.
April 3, 2014
Rated 2 out of 5 by Maui49 Passport to adventure
Do not participate in the Passport to Adventure program. Upon arrival, you may be given a Passport to Adventure Card and be told that if you spend $ in certain areas, I.e The Spa, Beach Activities, etc. , you will be rewarded via $75.00 resort credit or 4000 SPG points. My wife and I left there on April 8, 2012 after turning in our card (completed). We have not, as yet, receive our promised starpoints. I have called the resort two times and Starwood Elite Services called for us once. The paperwork has been documented we've been told and that we would receive our pts witin 15 days, at the end of the month, and in seven days. We are still waiting. The most embarrassing factor is that we are 3 star, almost 4 star Elite members and we can't get what we've been promised. Friday I plan on visiting the corporate offices in Stamford Ct to see if we can get what we were promised. It's not the # of pts but the principle. Just say no - don't do it!
June 5, 2012
Rated 3 out of 5 by Glenn08 SPG Resort Villas
I stayed at the Villas and had a room with a view of the empty lot and highway, when asked to see if there was a room with a better view they told me that I received a special promo price and they could not accommodate me. I was not impressed with how this was handled by your staff and therefore why i rated my stay as average to below average.
December 9, 2013
Rated 2 out of 5 by TA55 Very disappointing
We looked forward to our annual vacation to your property and were invited to come as part of a timeshare intro package. We booked an extra 5 nights so our trip was 10 days total. When we arrived, we were told we had been assigned a room on the ground floor facing the parking lot. When I objected, we were told there were no other rooms available. After speaking to 2 other employees, a room was found for us on the 4th floor overlooking the koi pond. We were happy with this room until we slept. The air conditioning duct was positioned across from the bed and blew directly on our heads. There was no way to alter the flow of air and even with the fan on low, it was too strong. We tried leaving it off, but it was too warm and humid to do so. After 2 nights, I had a raw throat and congestion in my chest. We asked to move to another room and were told we'd have to wait another night before any rooms were available. The next day, we were given 3 options. We chose the best room offered - it was the farthest room from the lobby, overlooked the ocean and a construction site and was very noisy from the hwy. close by. Looking out from the room, you would never know you were at a resort. At that point, we had been at the villas for 4 days and were tired, so we put up with it for the rest of our stay.
Additionally, the fact that you charge your guests to sit in lounge chairs on the beach feels like you nickel and dime your guests. We have never been charged to use lounge chairs at any other property we have ever stayed at.
We would never come back and needless to say, would never consider purchasing a time share with the Westin.
We have stayed at other Westin properties and have enjoyed our stays. But if this is the new direction Westin is going in, we will not be returning.
Thank you for reading this and asking about my experience.
September 9, 2014
Rated 2 out of 5 by LauraF Dirty Room and Pushy Time-Share Sales
Upon arrival the valets greeted us warmly. Joyrama checked us in at the front desk; who was lovely and very informative. She advised us we had been provided a complimentary upgraded to a partial ocean view room. She also let us know about the 50% off the buffet breakfast deal if you pass on having your room serviced for a day. We thought this was a great program and selected to skip having our room serviced the first day. The first impression of our room was that it was a good size. The kitchenette was a little dated and the deck very small, could not fit a table or chair on it. The bed was great, as it was a Westin heavenly bed. The view from our room was picturesque over looking the pools and the ocean.
When taking a shower the first morning we noticed hair and sand throughout the shower floor. We also found hair and nail clippings in the carpet of the room. I feel this is unacceptable for a Westin and very unhygienic. I also found the kitchenette had not been cleaned prior to our arrival. Most of the cooking items and china were dirty. I went to use a coffee cup and it had little chucks of food in it. The microwave was discussing. It looked liked the previous guest had exploded a bowl of chili in it. I left a note for housekeeping to please clean the microwave, which they did. But I did have to wash any dish before I used it throughout my stay, for sanitary/health reasons. When we went to use the Jacuzzi tub we also noticed more hair and sand in.
At breakfast in the Ocean Pool Bar & Grill Restaurant the server was friendly and provided prompt service. The buffet was very disappointing as all hot items were cold (eggs benny, hashbrowns, scrambled eggs). We arrived when the restaurant first opened so there is no excuse for the buffet items to be cold.
Within the first 24 hours we were asked about buying time-shares three times. The “concierge” staff aka sales people continued to push about attending a time-share meeting. When asking for assistance with a dinner reservation the concierge kept asking us why we were not interested in considering a time-share to the point that I almost left her desk. We were also left a voice mail by the concierge staff to come to an “orientation session”, better known as a time-share sales pitch. After all this we did not make eye contact with any concierge desk for fear we would be harassed even more.
The grounds and pools were beautiful. Poolside service was very good and so was the poolside food. The main pool was always over crowded so we selected to go to the back pool. It was nice and quite until they started painting. Throughout our stay they were painting one of the buildings by the pool. You could hear the compressor running loudly for the painting guns and would we could smell the paint poolside. I would have hoped that that were would have been notification of painting on the website, so we could have been aware prior to purchasing out vacation package.
We tried to express our discontent with our stay at check-out but the desk agent smiled and said “oh well…. we hope you come back and stay with us again.” We have stayed in other Westins throughout North America and loved our stays, but we will not be recommending this hotel. We are disappointed with our stay at the Westin Kaanapali and feel this property is not up to Westin standards.
September 14, 2014
Rated 5 out of 5 by mcnamara9 Flat out AWESOME!
My wife and I were blown away with the property. Westin needs to improve their website photos because they don't do the property justice. Its gorgeous and the location is perfect. The snorkeling right in front of the resort was amazing. We are trying to figure out how to get back as quickly as possible.
September 5, 2013
Rated 3 out of 5 by LoveHawaii227 Too large to be comfortable, too poor a location
Too many long, impersonal, winding corridors, poor beach, constant windy location (as acknowledged by the staff), dirty public areas, shuttle buses too crowded and guests asked to wait, very poor fine dining restaurant. It just doesn't compare to the competition, including the Westin Hotel!
March 22, 2014
Rated 5 out of 5 by Bill36 A Relaxing Place in the Sun
The Western KA'ANAPALI Ocean Resort Villas Is a prestine abode far from the madding crowds ignoble strife. The sun , the wind the ambience of the resort all combined enhances yur stay at the resort.It is truly a welcoming place to melt your worries away. Try it you will like the resort .
July 13, 2013
Rated 5 out of 5 by Soosieque A Beautiful Resort
This was our first time at a Westin Resort and we were not disappointed. We travelled with friends and they were just as impressed. Great accommodations, service, food and weather. All staff were so nice and smiling all the time. We were so impressed we have joined the SPG family.
March 17, 2014
Rated 5 out of 5 by Beachguru Beautiful hotel in a perfect location
Pools: beautiful, clean and warm. Kids pool was entertaining and unique.
Beach: great for kids and adults alike
Rooms: spacious, many amenities, wonderful ocean views
Service: impeccable. True Westin quality
No SPG gold upgrade available, but it was not needed. Our room was perfect!
January 8, 2013
Rated 3 out of 5 by MoMo no personal touches
We paid over $400.00 for the night which was no problem but we couldn't get access to the room until 4pm. Also we asked for a late checkout and they said no check out was at 10am. In summary we had a very lovely room but for approximately 16 hours I wont stay here again.
March 8, 2013
Rated 4 out of 5 by KentK Great stay - but one issue
We stayed here Nov. 8 - 13 and found the resort to be in top shape. A little too big for us however. Had a issue on Monday, by the time we got to the pool, around 11 AM, no lounges in the sun available. So we went to the beach. Found a stack of lounges with no staff, so took two and carried them to beach. After 20 or so minutes, a yellow shirt staff got on our case for not renting them. Told him to bring his boss to us. A boss showed up, sunglasses on, acting hostile and demanded payment. After debate, he told me he would call security. I called guest relations from my cell phone, then got a call back from "Phillip" who stated he was a supervisor. Still hasseled me. Told him we would leave within 1 hour. I can't understand why Westin has these rules and untrained staff. These villas are priced over $ 400 night, and not enough lounges in pool area, so they charge extra for lounges 100 feet away on the beach ! Really....This issue ruined our day. We never saw a sign at the beach lounge stand stating the lounges were rentals...
November 14, 2013
Rated 4 out of 5 by UAChap A nice place to stay
The Westin Villas are always convenient and have good amenities. The problem is, they are often too small. When I was searching for a place on Maui, the Villas came up as an option for my family of 5. So we ended up reserving a studio, which has one king bed and a queen pull out couch. Well, this set up does not sleep 5 comfortably. We brought in a roll-away as well making our room look like one solid bed from one end to the other. This did not give much room to walk around. Even the one bedroom unit would have had the same issue. But, having a kitchen and washer/dryer was key. If you can't tolerate being on top of each other for the duration of your trip, this is a good place to stay.
One thing that turned me off is that they charge you for absolutely everything. Want a beach chair? $10. Want an umbrella for shade? $20. Rent a pool raft? Another $8. It adds up really quickly. I'm not sure why they just don't let you check these things out and back in like they do towels (which are free, unless you don't turn one back in, then they are $15). I would make for a more pleasant experience.
June 12, 2014
Rated 2 out of 5 by Andy771 Not worth it
This is not a hotel, it's a set of condos. The place (buildings) feels cramped. The service at bars is not great. They are renovating with all the noise and paint smell right yup into your face. Will not go back. One day did not clean our room, at all!
December 13, 2013
Rated 4 out of 5 by CM32 Great experience
The Westin Ka'anapali is a wonderful resort, the grounds are fabulous and the staff is great.
The only draw back is that the studio rooms are small and not very family friendly. They have small fridges and no stove which makes feeding kids hard.
July 15, 2013
Rated 5 out of 5 by reynsan1 This hotel set the bar for all others
I had the pleasure of staying here for the first time and now all other hotels will have a hard time meeting my new expectations. The service, knowledge and friendliness of the staff was refreshing. The pools and restaurants are top notch!
September 10, 2013
Rated 4 out of 5 by yaletown28 Expensive for what you get
This hotel offers it all, spa, pool, nice apt-style hotel rooms, etc.
With regards to value at this property, you have to either be an "owner" or get here on a package to make it affordable.
The problem is: when you get here, you are nickel and dimed for basically everything, starting with parking.
Beach chairs, snorkel rental, etc are all very expensive for what you get. In fact, you could buy the snorkel and mask for less in the general store and own it, rather than renting a used one!
Restaurants are very pricey too and food (At least at the pool bar) isn't all that great (maybe 2/5).
Warning: Internet is free, but barely useable. When we brought this to the management attention, they agreed but offered no solution.
Warning: This place does not offer daily house keeping.
Note: We were upgraded to a 1br apt (suite was originally booked). This was a nice perk.
In conclusion, I think this is an ideal place for families who like to cook and want a resort style vacation.
PS: The beach outback offers one of the best snorkelling spots in Maui.
November 1, 2013
Rated 5 out of 5 by mmmorrow Amazing vacation spot
Kaanapali villas where amazing. The hotel was very clean, above our expectations. The heavenly beds where great. The hotel is very clean and staff where great. We are already makings plans for our next vacation there.
Aloha the Morrows
April 21, 2013
Rated 5 out of 5 by love2fish No emphasis on the beach
We wondered why there was no emphasis on the beach when the resort is located on such a fine one. Charging money in order to get a couple of lounges and/or an umbrella onto the sand seemed extreme to my wife and I. We have been to other resorts with pools but they offer no charge for this plus have someone out there to get drinks and food. This was only done around the pool decks so really, you didn't even need to locate the resort on a beach.
November 9, 2014