Rated 5 out of 5 by BigBJ Super customer service
Everyone on staff was very courteous and helpful. It was a pleasure to stay there. The Hotel is centrally located to just about everything and is quite comfortable. Met all our needs.
June 24, 2014
Rated 5 out of 5 by Detroit6 Great hotel for business traveler
I prefer to stay at this Westin Hotel when I have business in the Pasadena area. It has comfortable accommodations, very friendly staff and great food. My concern is having to pay for WiFi. I recently had it reversed upon checkout, but only because I asked. Also, self-parking spaces are rather tight. Otherwise, I book as far in advance as possible to insure I can get reservations.
May 27, 2014
Rated 5 out of 5 by droopy Great Time
Very friendly and knowledgeable staff!
June 30, 2014
Rated 5 out of 5 by Jordan01 Beds are amazing
I typically do not sleep well on the road but this was even better than home.
June 27, 2014
Rated 3 out of 5 by CATravel Housekeeping
Shower curtain had stale, mildew odor that permeated bathroom. Starbucks to-go coffee cups were not replenished.
June 23, 2014
Rated 3 out of 5 by icjfc staff needs better training
It took 4 phone calls to get a correct receipt. Restaurant brought us a beet salad without beets and charged each of us $10 over the price! Terrible service in restaurant. One staff member said she was a native and could give us directions to anywhere (the concierge disappeared for over 5 minutes), but she never heard of the place we were going though it was 7 blocks from the hotel. Staff tries to help but cannot. Business office computers were on the blink.
October 26, 2013
Rated 5 out of 5 by laura420 This hotel has great features.
I have to say that check in was quick and smooth. I have to give a big shout out to Ms. Timesha who was very pleasant and went out of her way to locate a pair of glasses that I had lost in the lobby area. Each night I checked to see if someone had turned them in and was told no. She made a personal trip down to lost and found and located the glasses. The swimming pool and Jacuzzi was great.
May 5, 2014
Rated 4 out of 5 by alexisdefense Pasadena 23 May
The room was comfortable but not set up for two people. There was only one chair to sit in and that made room service eating difficult. I would also like to know if I was in a Superior room that over looked the driveway, what class of room overlooks the pool or away from the driveway.
May 24, 2014
Rated 5 out of 5 by vet22 Great Stay
Staff friendly, helpful and free transportation within 2 miles.
June 10, 2014
Rated 4 out of 5 by Professor SPG Recognition Limited
We have come to expect very high standards from WESTIN branded hotels. Certainly the staff is attentive and the room has comfortable amenities, but as a PLATINUM member I am generally upgraded to the best available room on check-in, often a standard suite (which can be very nice). In this instance I was given a regular-size room on the 5th Floor, not very big nor very high. It was disappointing.
February 11, 2012
Rated 5 out of 5 by Starlady An Accessible Room (ADA)
I had to provide my own toilet seat riser (always a concern) The bath had a bench in the tub, but it was difficult to access. The bed was high and comfortable. The Terrace was very enjoyable. May I appreciated the shuttle service to the convention center.
May 15, 2014
Rated 5 out of 5 by m2m2 Great Hotel
This hotel was great! Very comfortable, responsive staff, good restaurant, and an amazing gym!
May 30, 2014
Rated 5 out of 5 by COlagaray Old Town Pasadena Westin
Love this location for its convenient location. Near 134 and 5 freeways. Next to historic and beautiful city of Pasadena buildings and a short walk to restaurants and coffee shops, etc.
May 12, 2014
Rated 4 out of 5 by FranktheAnimal Met my expectations
The room was average, but the I ate dinner at the bar and the food was excellent and the bartender was knowledge, personable and accommodating. When I repeat this business trip, I'll stay at the Westing again.
May 4, 2014
Rated 5 out of 5 by Carlos2222222 Our favorite hotel in Pasadena
We are repeat customers and big fans of Westin Pasadena! We asked for a high floor complementary upgrade and got corner room on eleventh floor (1106 i believe) with nice view of main entrance and pool area which we love. We enjoy drop off our car (valet is around 11 bucks I believe with in and out) and immediately going to hot tub with nice view of Pasadena city hall. .. and then we shower and can walk to old town pasadena and enjoy the attractions there!
Yes we agree with other reviewers that the charge for internet is crazy but this is the best hotel in pasadena as you are close enough to action (old town) without being on major street and the valet parking is really a bargain (it is $55 bucks in Chicago for example!); and we dont think this place is overprice. If you have traveled you realize this isnt that bad a deal for its proximity to everything.
There is a lounge bar area that is cool to hang out as well that we didnt frequent this time around as we came into town to spend time with family
Plus another we love doing is running in morning to rose bowl area for great run around the rose bowl\
Room Tip: Get high floor Run to Rose Bowl area is a treat!
May 10, 2014
Rated 5 out of 5 by Cher678 Location, location
exceptional service, very friendly staff, all amenities, great location for business or weekend getaway
May 12, 2014
Rated 2 out of 5 by NACC WHEN DO I GET MY POINTS FOR THE GREEN OPTION?
I THINK THIS HOTEL DOESN'T PAY ENOUGH ATTENTION TO DETAIL. I AGREED TO A GREEN OPTION THAT SHOULD GIVE ME 1,000 POINTS. IT IS OVER 3 MONTHS LATER AND I STILL DON'T HAVE THE POINTS. I HAVE E-MAILED THE MANAGER 3 TIMES AND EACH TIME HE ASSURES ME SOMETHING WILL BE DONE ABOUT IT...3 MONTHS LATER AND NOTHING YET!
October 22, 2013
Rated 5 out of 5 by Tigress13 Always a great stay!
The Westin Pasadena consistently provides excellent accommodations and unmatched guest services.
April 24, 2014
Rated 3 out of 5 by babswalt Disappointed sleeping experience
My room was too warm, the sheets were scratchy and the mattress lacked the usual comfort that I expect. The temperature system did not work. And I was too tired to ask for a room change. Service providers were excellent as is your usual standard.
November 8, 2012
Rated 3 out of 5 by dankyone Small rooms, typical westin
The place is fair enough, well located and upscale. Standard rooms are very small and upgrades are hard to come by.
March 25, 2014
Rated 1 out of 5 by Guest1 Don't Stay Here! WORST!
Don't Stay Here! WORST! Terrible customer service. STAY AWAY!
March 16, 2012
Rated 4 out of 5 by BobbyK Forgot to mention
New bar is totally boring. Old bar was small and friendly.
May 19, 2013
Rated 3 out of 5 by marc858 Nice... Enough
My friends and I were coming into town from San Diego to attend a concert down the street. I had decided I might as well choose the best hotel in the area (or seems to look like so).
We arrived around 4:30 PM in hopes to find a parking garage. Once we get to the entrance we see a line of cars going out into the main street and realize it was Valet taking up most of the space. Since we needed to be somewhere at a certain time we decided not to wait for Valet to clear up and instead park on the street... (which was not a fun walk while carrying luggage with both hands).
It was a little confusing on how to get to the lobby because the courtyard where the restaurant was seemed like it could have also been the main entrance. Upon checking in I was told we had a one King Bedroom. I told reception I had asked for 2 doubles and he changed it without any hassle. Awesome.
When entering our room, I realized it did not look like how I was expecting it to look on the pictures online.. my fault for judging a place by it's cover. BUT I do have to say it was nice enough. I had only wished there was a fridge so I could put my insulin in (as I am diabetic). The bathroom was nice enough. It seemed like it was an older hotel that put in a little stand and added some new fixtures to make it seem a little more classy. The showerhead was one of those flexible hoses, but attached to a gliding slot on the wall. It made sense to do it that way to adjust for peoples height, but I found it a little pointless of having a flex showerhead at all if you can't move it. I'm sure it was done this way to prevent theft or misuse. The stand under the mirror and above the sink of our restroom was slanting to the right. When I looked closer, it seemed that there was either a leak or a lot of condensation in the wall that the mount had just fallen off behind the wallpaper. Just a little, ehhh...
We were able to do a late check-out at 2PM. Awesome! That gave us a chance to go to the pool the next day. The pool was really nice, except that there were a bunch of kids (not the hotels fault).
Location is great, Parking is meh, Service was good, cleanliness was ALMOST to the standards I was used to in Las Vegas hotels.
I would recommend this place to friends in the future, just as long as they don't have 4.5+ standards.
*I called regarding a $50 charge on my card. After being directed to finance I left a message. Within 30 minutes Annie called back and explained that it was a Hold that would be cleared off my account, since it was used just to reserve my room. Great staff!
April 23, 2013