Rated 5 out of 5 by TaraD13 When will I ever learn?
This hotel has saved us TWICE now! The first time we went to Vieques we rented a home that ended up having no working air conditioning which was not going to work with our 3 small children so we ran to the W hotel as fast as we could & knew we'd found a true paradise on this island! The second time we stayed just this past week I thought since it was just my husband & I that we thought we'd try to stay at another hotel that had no AC but looked cool online...wrong again! After three days with no AC, about 35 bug bites all over my body & a run in with a giant spider in the bathroom we called the W hotel at 10 PM begging for a room. They welcomed us once again with open arms, a great rate, kind service & an ocean front room for our last night on the island. The W Hotel is the best and most magical place to stay on this island & I will only stay here for all future trips...lesson FINALLY learned! The W hotel has amazing dining, great pool, fun activities, great decor & luxurious modern rooms & amenities. The staff is amazing as well! I can't think of one bad thing to say about the place! So...save your sanity, learn from my mistakes & stay here! You'll be so glad you did!
July 13, 2014
Rated 5 out of 5 by Zulraqadr This hotel is very relaxing.
I stayed with my daughter and grandson. We all had four days of relaxed vacations. Not crowded facilities, not laud noises, excellent food, restful sleeps, really calming music around all facilities, great service, pools and beach. We all loved staying at W Retreat & Spa - Vieques Island.
July 12, 2014
Rated 2 out of 5 by TBA4 NOT WORTH IT
You expect the best of the best when you stay at the W especially when you pay "W pricing". I was very disappointed. My cable TV and internet worked only half the time and when it did it was slow and not clear. I asked for someone to fix this and nothing improved. My room also had no minifridge. The room is designed for show not for use. I hit my head on the shelf above the sink for example because the sink is so large and awkwardly placed. The bed is not comfy whatsoever and the food prices are insane. However, the resort has a great pool and gym. In the end, I had a bad experience for the price i paid. I would not stay there again.
July 11, 2014
Rated 1 out of 5 by Sebrodriguez Horrible Service
The service was very poor. The food was terrible. The hotel itself was nice, but not as nice as you would expect from a W.
July 10, 2014
Rated 4 out of 5 by ViequesEnhtusiast Great hotel, could be cleaner
Loved my stay at the W, the front desk staff and concierge were very helpful and pleasant.
Beautiful property, nice amenities, the Island Car Rental and Blackbeard sports make it very easy to plan activities and explore the island. Drinks and food were also delicious!
What could be improved:
room cleanliness. We found garbage from the previous occupants in the wet bar area. Also the floors and toilets didn't seem very clean (hair on the floor from previous occupants and the guest toilet had stains).
July 7, 2014
Rated 5 out of 5 by Nacer61 This hotel is excellent in the Caribbean
Excellent. The services is excellent
July 7, 2014
Rated 4 out of 5 by Lisa1019 W Vieques
Beautiful, relaxing resort on the Atlantic side of Vieques. Perfect for couples. The staff is warm and accommodating. Rent a jeep to explore the island, its beautiful beaches and great restaurants. Bily's in El Malecon is a must for the freshest lobster!
July 6, 2014
Rated 3 out of 5 by Missy1516 This W is not up to standards
There is very little to do other on premises. I had many problems in the room, however, once it was brought to the attention of the housekeeping supervisor, Jessica, everything was rectified. Jessica was excellent. The front desk staff is really sweet and David the concierge, is knowledgeable, funny and efficient. A different concierge never made our dinner reservation. The pool staff is nice, but insufficient . The pool food has nothing healthy available. More help needed at pool. The food in the only hotel restaurant, Sorce, isn't great, but it's expensive. There is a daily soup and Main Course special, but that is not enough. The menu needs to change daily or there should be multiple specials. Breakfast buffet is nice, but the fruit was unripened. How is that possible in Puerto Rico? No mango!. The town food isn't worth the trip, even though some of it is expensive . Beaches are beautiful. I'm glad I went, but I wouldn't go back.
July 6, 2014
Rated 5 out of 5 by ginnyo Vieques is great.
We had a nice vacation and the hotel was great.
July 3, 2014
Rated 5 out of 5 by FamRivera Excelent Getaway
Great getaway stay, great food and employee attention to all our needs. Great experience will recommend to everyone.
July 1, 2014
Rated 5 out of 5 by minesweeper Gorgeous Resort, Amazing Staff, Perfectly Relaxing
We just got back from a weekend stay and we loved the W Vieques. It is the perfect place for a quick weekend getaway. The staff went above and beyond (especially Ricky and Edgardo) in all regards from booking our excursion to the bio luminescent bay. Platinum benefits were well recognized with an upgrade and breakfast. Overall, top tier service with a beautiful resort meant for a fantastic vacation.
June 30, 2014
Rated 4 out of 5 by Norbi96 W Hotel in Vieques
Good hotel with a lot of things to do in the island
June 26, 2014
Rated 4 out of 5 by SK1984 great pools, bad food
the staff, hotel rooms and resort was wonderful. the pools were perfect, open 24 hours a day which is great.
sadly the food was awful - the burgers at the pool were terrible - the side orders of just potato wedges were $10 and not alot of choice.
Source was slightly better, but not worth the money - better to go outside to esperanza to eat to be honest.
June 26, 2014
Rated 5 out of 5 by SwannIII W RETREAT & SPA - VIEQUES ISLAND
Amazing destination. Beautiful hotel in a picturesque setting. Perfect for a honeymoon or a romantic getaway.
June 23, 2014
Rated 5 out of 5 by AMEC A must visit!!!
A Tropical paradise, Excellent Food, Service. An alternative for small business meetings or destination weddings, a must visit in your check list.
June 23, 2014
Rated 4 out of 5 by mapr89 Excellent Facilities-Mediocre Food
Food is overpriced. I don't mind paying for quality food but it was average.
June 23, 2014
Rated 4 out of 5 by shazbotkc A Wonderful Place to Get Away
Although this place is out of the way, it is worth the trip. The view is spectacular, the staff is friendly, and the ambience is second to none.
The pool level rooms are a bit noisier, and when we checked in we requested to be moved to the second floor because there were some children in the room next to us. The room walls are thin, so noise travels easily. However, our second floor room was perfect. The bath tub was immaculate, and the bed was much more comfortable than ours at home. The staff (all) was very friendly, though on occasion we had a to wait a bit longer to get assistance, but nothing we couldn't handle.
The food at Sorce was perfect, breakfast through dinner. And the pool area was stunning, though service was slow when it got busy. All-in-all, we had a wonderful time and we would highly recommend the W as the perfect island/resort getaway.
Oh, last but not least, the couples massage was the best my wife and I have ever had. The technicians were responsive and highly skilled.
June 23, 2014
Rated 5 out of 5 by Lighthouse Perfect Relaxation
My wife and I spen 10 days there recently. All we wanted to do was relax in the sun, and that is all we did. The staff, on the whole, was great. The food is very good, especially dinners. The property is beautiful.
Only two complaints. The first, which we worked through with management, was that it proved impossible one night to get dinner in our room. At first, the person taking the order did not know the menu. Then, after waiting an hour, we cancelled. The second was that there was no hot water the last two days of our stay. We learned later, at the airport, that the hotel gave credits to other others for their rooms for that one night, but none was offered to us -- i.e., we received no credit while others said they had. However, these were only two "speed bumps" and we would definitely go back.
June 2, 2014
Rated 5 out of 5 by nyctraveler11211 FANTASTIC ESCAPE FROM REALITY
Absolutely would recommend this hotel to anyone looking to escape. We did a long weekend, but would have LOVED to stay for a week. The staff, hotel, rooms, pool area, two beached (one adults only!) all meet and exceeded our expectations. Normally I assume a W will have a party, party vibe, but this property had an essence of that, tinged with exquisite moments of relaxation and calm. Really a nice blend. The Concierge David Maldonado really made it perfect with on the point recommendations and attentiveness well before we even arrived. Highly recommended.
May 27, 2014
Rated 4 out of 5 by craddojm Vieques
The hotel overall is absolutely wonderful, it's well kept, the staff are friendly, the rooms are comfortable, the pool area is glorious.
The biggest issue is communication and responsiveness of staff and willingness to help guests problem solve.
We were not told ahead of time that you should me reservations at the hotel restaurant because it does get full so we had to wait when there is only one place to eat dinner at the hotel.
We were not told that we should rent a car to drive around the island in advance so the hotel could not accommodate all guests.
When we went to dinner outside of the hotel the cab dropped us off but did not mention that cabs stop running at 11pm so we had to ask the waiter at the restaurant for the name of a driver.
The front desk of the hotel told us that a shuttle would be arriving to take hotel guests to an outside beach and that shuttle never came and no one apologized or offered to get us a taxi to take us.
May 27, 2014
Rated 5 out of 5 by spencer1234 Hotel is outstanding
Loved this property. Staff was friendly, helpful and overall outstanding. Facility was very well kept/maintained. Location is terrific...close enough to San Juan but a world away....
Small improvements: room is not well lit and bed isn't up to Starwood standard.
I look forward to going back and enjoying the hotel and Vieques.
May 16, 2014
Rated 5 out of 5 by dreareyes Excellent resort!
Everything from the hospitality to the accommodations the W Hotel in Vieques is extraordinary. I would recommend it to all my friends and family. In fact, this vacation was a best friends get away, although I cannot wait to go back next time with my Boyfriend.
May 14, 2014
Rated 5 out of 5 by michiboo555 PARADISE!!!
Above and beyond expectations!
May 11, 2014
Rated 5 out of 5 by hmp0 An amazing resort
We were impressed with the W from the second that we arrived. Beautiful location! The front desk staff was accommodating and attentive. The room exceeded our expectations - tastefully decorated with an incredible view. We can't wait to go back.
May 5, 2014
Rated 2 out of 5 by TheTraveler77664 Great location - bad service
Stayed with my family over a long weekend. The location is great, but the service is slow and inattentive. Our room were not cleaned properly one single day, and our minibar never got re-filled. I will not go again or recommend this place.
April 22, 2014
Rated 5 out of 5 by Eiramkmil Great service
The Hotel facilities are beautiful, and the beaches even more so. But what my husband and I liked the most was the service provided by all the staff members we talked to.
I would like to thank Jousett Villegas, who made our Anniversary weekend even more special with his personalized attention.
April 21, 2014
Rated 4 out of 5 by BCM0830 Unique and Special Spot
Such a great place to relax and enjoy some downtime with friends or a special someone. The small planes from San Juan are a fun experience to start the adventure. The rooms are sexy, and we enjoyed the convenience offered by the pool oasis room to go back and forth to the pool/beach. The disappointing side is that it is obvious that the hotel is cutting costs, compared to my visit a few years ago (no more open bar at airport lounge, no berries on breakfast buffet in lieu of cheaper fruits, unable to get SPG Platinum breakfast at main breakfast restaurant/restricted to W Cafe, portable lanterns are gone, and staff was minimal at breakfast.) All staff were very nice, fun, and helpful, but more bodies would improve the experience. In the end, I would recommend a visit to this beautiful retreat, and I hope to return again soon myself.
April 15, 2014
Rated 5 out of 5 by ANaomi Exceptional!
We just got home from a five day stay at your resort! We are OVER JOYED with the overall experience at WVieques. Everything was perfect and you have an exceptional staff! We were very touched by "Danny" he is truly a valued employee with compassion! He displayed unwavering enlightened hospitality to the fullest! From the design of the hotel to the spectacular views everything was a dream come true! We can't wait to come back and do it all over again!! Your poolside staff was fantastic as well taking great care of us! Gigi, Yamil & Juan were wonderful! The manager of Away is also a complete delight! How fortunate you are to have such wonderful employees. Thank you again for all that you do to make your resort a success! All the best from two very happy guests!
Alice & Carlo
April 15, 2014
Rated 5 out of 5 by Nishaanki Dream-like Vacation
What a trip it was and it started with the fantastic news that we were upgraded to the WOW Suite!! It was just incredible and we were treated unbelievably well! I would recommend this hotel to anyone looking for a romantic getaway. It was phenomenal - the property, the service, the treatment we received, all of it - truly felt like a SPG Platinum member and its reasons like this that I continue to push to be in a SPG hotel wherever I go. The front desk, whatever whenever, and housekeeping (leaving chocolates on the bed!) were all extremely sweet, considerate, and responsive.
The food needs improvement (a quick beans and rice place by the pool would be great) but other than that this property is fantastic and well worth the experience!
April 15, 2014
Rated 3 out of 5 by cc2727 Security Director saved the day
Our son got sick with a stomach virus and Luiz Rodriguiz, the hotel's Security Director, was phenomenal! He totally took care of us the moment we asked for help. He escorted us to the ER, translated and advocated for us with the physican and nursing staff, took care of all the hospital's paper work and fees and even brought blankets and pillows from the hotel to make our son's stay more comfortable. After we were released he went into town and got our prescriptions filled and delivered to our room. Later, a complimentary cracker tray and handwritten note was delivered to our son. He went above and beyond the call of duty and made a potentially scary situation into no big deal. Thank you, thank you Luiz!
April 12, 2014