Rated 5 out of 5 by Southern3 "Go to Jail"
Not knowing what to expect for our stay at a "remodeled" jail, we immediately were charmed by the welcoming staff and beautiful ambiance in the lobby which is carried through in the rooms. Throughout the hotel, modern and historical are blended in a meaningful way but the soul of the hotel is the staff that made our stay so delightful. Examples include C.J., "Oscar", Renee, Kevin, Steven, Sam, Heidi, John. The food at the Clink is delicious; the drinks at the Liberty Lobby Bar are delightful; the concierge is extremely helpful.
August 15, 2014
Rated 5 out of 5 by Staven Great Experience
It started with the valet service, courteous, honest and accommodating. When I picked up my car at the end of my visit everything that I left in the car was still there (GPS, Ipad, and Cell Phone). Tremendous, that I didn’t regret leaving items in car.
Checking in was a great experience, the Champaign was very nice. Staff was superb
The room was spotless, extremely clean and very comfortable.
Couldn’t ask for a better location, close to beacon hill, north end, Hanover Street and Faneuil Hall Marketplace.
The place hops at night, arrived back at the hotel at 1pm and all bars were seriously active – next time I won’t leave the hotel at night
I will be back with friends
April 29, 2012
Rated 5 out of 5 by Katkerr Friendly staff, historic and modern hotel!
We had a great experience at this hotel! The staff, especially Jeremy at the front desk, were beyond friendly and helpful! Jeremy made it possible for us to check-in early since we had arrived in Boston quicker than expected. We were also greeted with 2 complimentary glasses of champagne, which was great. The look and feel of the hotel was so amazing. It kept it's historic features but combined them with modern flair. The room we had was in the historic building which we had heard could get a little noisy, but we had no problem with noise-- and it was even a weekend! We will absolutely be back!
May 13, 2013
Rated 5 out of 5 by LEP23 Unique Experience
The hotel was beautiful - very nice touches. They did an incredible renovation to get from the Charles Street Jail to the Liberty Hotel. A lot of extra special ameneties like champagne at the reception desk upon arrival, bottled water in your car when the valet brought it to you. The restaurants were excellent - especially a memorable dinner at Scampo. I think my biggest complaint was that there was only one comfortable chair in the room (we had a deluxe king corner room) and with two people, one had to sit at a desk chair. Also, the chair had stains on it. But overall, it's a beautiful hotel.
May 29, 2012
Rated 2 out of 5 by Dancindan01 Not so special..... What's the hype?
I truly want to say that i enjoyed it, but unfortunately i can not. The entry is gorgeous, but after getting in the elevator, it all goes down hill from there. The room was sub-par, and the "Deluxe" accomodations were as well. The beds felt like prison, so if that's the appeal, they are right on.... Not that i know what a prison bed feels like, but after staying at the Liberty for 3 nights, a night in the clink would have probably been more comfortable. I asked about upgrades, but was not even acknowlwged..... Sad.... I do an awful lot of business with SPG, and lately, i've been disapointed.
August 20, 2012
Rated 2 out of 5 by goldamo What you need to know
This was my third stay at this hotel. It is located in a great spot and is beautiful. We booked a corner room. We had stayed in one before and the views are beautiful. However on this stay we were put in the original part of the building (the jailhouse). Again, the room was beautiful. But come nightime, the jailhouse literally rocks. It becomes a nightclub with wall to wall people. The room was so noisy, when I called downstairs asking to be moved, I was told the hotel was full and they offered my earplugs. Needless to say, I had to wait until 2am for the noise to subside. If you go on a thursday-saturday, request the other portion of the hotel, unless of course, you plan on joining the party.
October 24, 2012
Rated 4 out of 5 by Bostonian2 Unique property
While the lobby and concept are unique, the room itself was not particularly outstanding. There were extras available of which we did not avail ourselves, and the lobby was clearly popular on Friday and Saturday evening. I know it's kind of an odd thing to comment on, but the bathroom was lovely and large with separate tub and shower. A closing door rather than a sliding one might have offered a better noise buffer and more privacy, however.
September 2, 2014
Rated 5 out of 5 by kimberli best starwood hotel we have stayed in
This hotel was the best starwood property we have stayed in. We were new to Boston and left with the feeling that the people in Boston are very nice starting with the staff. The staff was very helpful and attentive. The room was impeccable. The champagne and apples they offered were a nice touch. It made me glad we were starwood members. However, I would stay here again even if we weren't starwood members. Also, the Scampo restaurant on site was delicious and the location was perfect.
August 23, 2014
Rated 4 out of 5 by Jack54NH Excellent facilities....minor nits to pick...
Excellent facility and rooms. The dining choices are very good. Smooth arrival and departing job by the door staff....Nice touch offering the champagne when you do make it to the check in desk.
During peak periods management needs to have more people on the front desk for check in. I waited much too long for check in. While my Platinum status was acknowledged, I was not upgraded as far as the room goes. Also, room did not have an in-room dining menu. Whose Idea was it to remove the chairs from the reception lobby bar outside Clink in the evening causing patrons to stand? Not a fan.
February 24, 2014
Rated 3 out of 5 by moehan overrated
The Liberty Hotel does not live up to it's hype as an ultra upscale hotel. The rooms are small and the noise from the bar on a Saturday night can be heard thru the doors and walls. My room had a view of the dumpsters of Mass General Hospital.
The service is less than inviting. Our room that was blocked off for a party was not ready which we booked a month in advance so we had to get another room on another floor than the rest of the party. Be prepared to spend a lot of money at the restaurants. The free coffee in the morning was good but the cups were not hot cups. I needed four of them so I would not burn my hand off bringing the coffee to my room. The charm of the hotel is that it used to be a jail.
January 7, 2013
Rated 5 out of 5 by Twotravelers Great Experience!
We were delighted with our stay here. The staff was outstanding, loved the champagne welcome! Why don't all spg's welcome you like royalty? The hotel is lovely, offered every amenity we could want. It's a real experience to stay, every night there is something lovely and aesthetically pleasing going on. Only downer was our room was a little noisy- party next door and lots of door banging shut noise. I told myself it sounded like a jail cell door closing and I was just glad I wasn't a prisoner! Rich with history, BMW car service available, I could go on. Just go- you won't regret it!
October 16, 2012
Rated 5 out of 5 by PeteG36 Great Hotel
Such a cool hotel! They did a great job of preserving the light touches of the Old Charles Street Prison, but making it a luxury hotel. We had heard the rooms were too small here but we thought they were perfect. In fact, we thought the bathroom was huge for downtown Boston. And it has the best location in the city with views of the Charles River and a short walk to Charles Street and the Boston Common. The hotel staff went above and beyond to have a balloon and chocolate cupcake waiting for my wife for her birthday upon check-in. I would stay here again anytime!
June 23, 2014
Rated 3 out of 5 by Ociene Ok, but with issues
I like the Liberty ambiance overall and would stay there again for that reason. However, I was disappointed by a few things that went wrong on this visit: First, the gym is closed for renovations, and their alternate is an 8 minute walk away - not convenient when you've only packed shorts and it's December in Boston! Then my key stopped working on the second day - no idea why, fine, just another inconvenience. Finally, my room service steak was significantly overcooked, and it took them ~35 minutes to get me a new one - very disappointing as I was extremely hungry. The rest of the experience was just fine - nothing amazing, but fine. I'd stay again, but only if another preferable option wasn't available.
December 6, 2013
Rated 5 out of 5 by ttich Excellent use of SPG points
Often times if you book a hotel using SPG points your are not treated the same as a guest paying full price. This was not the case at the LIberty. They acknowledge my SPG status and even upgraded my room at Check-in.
It was early in the day so we did not take them up on the complimentary champagne. However, we did stop by later in the evening.
The views of the city and river from our room where spectacular.
The main Lobby turns into a night club at night and it is very crowded and noisy. This was not a big deal for us as our room was in the tower and the noise did not impact us.
April 1, 2013
Rated 5 out of 5 by fatherof5 Great Hotel + Great Room = Great Stay!
We stayed one night at the Liberty after moving in day for our daughter at Boston University and could not have had a better stay. (thank you Jill) From check-in to check-out and everything in between the staff is the friendliest and most professional of any SPG property we've stayed at. The unique hotel is both elegant and fun at the same time. The lobby, restaurants and bars are alive and vibrant. We were upgraded to a fabulous room on the 14th floor with stunning views of the Boston skyline as well as the Charles River. The concierge Mirko (so nice and helpful) and I had spoken on the phone the week before we arrived and he was able to reserve bicycles for us (no charge for guests) We rode through town and along the Charles River esplanade which was a lot of fun. The Liberty was once a jail, but now it is a haven and our first choice for Boston over the next 4 years and beyond!
September 1, 2014
Rated 5 out of 5 by anderspt02 Wonderful from start to finish!
Hands down, this was the best SPG property I have stayed at. Upon check in, we were welcomed with champagne and a bonus 1000 SPG points as a thank you for staying with them. They hosted a wonderful SPG member happy hour with complimentary drinks and food. It was a great time to chat with some management at the hotel. Jen and Brian were so nice, helpful and accommodating. This was the only SPG property I have stayed at that does this sort of thing for SGP members.
The hotel itself was beautiful and we could have spent hours just walking around and looking at it. As a remodeled prison, I wasn’t exactly sure what to expect but it well exceeded my expectations. If you like history (and even if you don’t!) you will love it here.
Everyone from check in to check out was a class act. Thank you for a wonderful stay and I will definitely be back!!
August 25, 2014
Rated 5 out of 5 by Mike47 All Hotel Personnel were Fabulous
From the initial greeting,and throughout our stay everyone was courteous, accommodating, and a pleasure to deal with.
One of the valet parking people saw that we were heading to Mass Eye and Ear and inquired to make sure that everything went well. I was really touched by his concern.
The SPG reception was fabulous.
We can't thank you enough. It truly is a Lixury Hotel.
August 31, 2014
Rated 5 out of 5 by Mike Absolutely Amazing
I can't honestly express how amazing my stay was! From start to finish the staff met everyone of my needs. I got an upgraded room, champagne at check in, and free drink coupons for the bar. Paul (the front desk manager) was very friendly, took great care of me, and made sure everything was taken care of. I have already been back for my second stay! I would recommend The Liberty to anyone looking for a great place to stay in Boston. From the historical setting of the Charles Street Jail, to the comfort and convenience of the Red Line at a seconds walk across the street.
February 26, 2013
Rated 5 out of 5 by Ken16 The whole package
I stayed at The Liberty over New Years and could not have been more impressed with my stay. Not only are the hotel and rooms beatifully appointed and the staff extremely friendly, but the New Years party was incredible. The Liberty goes above and beyond with their selection of great restaurants and bars (Alibi has a great cocktail list). I would highly recommend The Liberty to anyone headed to Boston -- the only negative is location, it is a little far (10-15 min walk) from all of the main attractions in Boston but right next to a T stop and cabs are always available.
January 3, 2013
Rated 4 out of 5 by Sissa Convenient location and hip lobby.
The location of this historic hotel is beyond convenient--a hop, skip, and a jump away from the T / Subway system, which was particularly appreciated when snowing and freezing outside. The lobby (and the bar space that oversees the lobby) has a great atmosphere on weekend nights--great for drinking and people-watching, fun, and chic. Scampo restaurant, although not a "SPG restaurant" is on the hotel property, and it was good comfort food with an extensive wine list. All in all, a beautiful building, friendly staff, convenient location, and a property worth staying in.
March 24, 2013
Rated 4 out of 5 by OldJoe Very nice but TOO crowded
Hotel is very nice and in a good location, convenient to the subway and downtown sights. They have done a great job of preserving and using the elements of the old Jail. We even bumped into an old inmate who was visiting for first time since renovation who gave us an interesting history lesson. However, if you want a quiet place to stay, this is not it! We stayed 5 nights; 4 of them were so slammed with people partying in the lobby area that you had to fight your way through. If you want to enjoy a nice quiet drink in the evening or a nice quite dinner, this is not the place. They don't have separate party areas so all the "public" areas are "over-the-top public." Seems to be the place to be in Boston for the "in-crowd."
December 7, 2012
Rated 4 out of 5 by DiscerningGuest Update on the problem on this hotel
My last 1-star review of the Liberty hotel was because they massively screwed up my reservation, moving us from our reserved king bed to 2 double beds. In all fairness, the head of their rooms responded to me personally and offered his sincere apology, the return of my Starwood points for this reservation, and the request to return to give them a chance to show how good they usually are. This very professional, thoughtful, caring response to my first experience is a demonstration of a top-notch hotel, and they deserve this addition to my prior review. I have promised to return and give them the chance to show us what they really do based upon this quality of response to my complaint. That is what rated the 5 stars on staff responsiveness.
June 8, 2014
Rated 5 out of 5 by Toda65 The beautiful prisoner
I was lucky to have a chance to stay at Liberty hotel. The main lobby was the county jail that used for more than 100 years. It is a beautiful 5 stars hotel. The room very clean, all the staffs is very well train and giving their best to serve each guest and inside you find many great complementary, from morning coffee, welcome drink and great taste of champagne in the evening. As I walk outside to the Charles street, in less than 2 minutes, I found so many good Italian restaurant everywhere. We try Panificio, The Paramount and Toscano. They have a really great food.
Try also some small plate food from Liberty Bar at the lobby. The fresh oyster, the chicken skewer and the sashimi is fantastic. Try it you won't regret it ;-)
May 25, 2013
Rated 5 out of 5 by Mike Beutiful, Centrally Located, Perfect
Situated on the Red Line for quick access to Boston, Harvard Square and Cambridge, this AMAZING Hotel is right in the center of it all. The Old Charles Street Jail transformed into a luxury hotel. The exposed brick and cast-iron decor, the jail cells in the bar, and even a jail-cell as a hotel room, you will NOT be dissapointed with your stay at the Liberty. The staff is beyond helpful, catering to any wish you may have. The drinks at Alibi are amazing, and the people watching at one of the top night spots in Boston is perfect...This is a MUST stay in Boston.
February 24, 2014
Rated 5 out of 5 by BeanTownGal Wonderful Weekend in Boston
I celebrated my 30th birthday at the Liberty after it was recommended to me by several of my close friends. Upon arrival I was greeted promptly and treated to a glass of champagne. When I arrived back to my room later that evening, I was so surprised to find a balloon, a cupcake and two small bottles of champagne along with a birthday card from the hotel. The staff truly knows how to pay attention to detail! I have stayed downtown Boston every year for my birthday over the past several years--a different place in the city each time but it is without a doubt that I would book again at the Liberty Hotel--fantastic location, excellent service, great dining and night life in the hotel--my stay could not have been more wonderful.
December 30, 2012
Rated 5 out of 5 by luxurysn0b Great property. Memorable stay
This property is absolutely excellent. I enjoyed the history part of it.
It was a delightful stay. Service was great. The products (Molton Brown) used for customer service were superior. Didn't get to use Spa due to my work schedule. I wish the gym was spacious with more equipments though.
Accessibility to the property from throughout Boston is quick and easy. If you use T, then Charles/MGH station is opposite to the property. If you use cabs, they are available almost every couple of mins.
I wish I got to stay here more often. Availability is a challenge.
March 21, 2012
Rated 5 out of 5 by Boston39 The only place to stay in Boston
The ambiance at the Liberty is really like no other hotel I have stayed at. When arriving to the open air lobby via the escalator, you immediately sense the vibe, which is alive and fun. The staff is top notch, the food and beverage offerings varied and executed flawlessly, and the location is the best in the city. It's the place to stay for a weekend of nightlife fun, or for an extended vacation or work trip. I can't say enough about how hip, comfortable and service focused this place is.
July 30, 2014
Rated 5 out of 5 by Norcow Almost Perfect
What an amazing and unique hotel. The location along the Charles River, the friendly staff, the well appointed rooms, and the spirited ambiance throughout the facility made our first visit to Boston unforgettable. The only thing I would change is the seating arrangement in our room. We had one lounge chair and a armed desk chair. Neither were that comfortable. I would replace the lounge with a sofa chair and the desk chair with an ergonomic and adjustable model. Regardless, I can't think of a better hotel to stay for enjoying all of what Boston has to offer.
August 12, 2012
Rated 1 out of 5 by Carl2777 Terrible Check In Experience
Upon arriving, we were told our room was not ready. (It was much after the 3:00 PM check in time.) We sat at the bar and had nice service from a friendly staff while we waited. We finally had to go to the desk to ask about our room. (This is after the girl told us that she would contact us!) After 5:30 it was still not ready so my husband told her that this was not acceptable since we had plans to meet people at 7:00 and needed to get into our room. She changed our room number, and we were allowed to enter at that time. She lacked knowledge and personality.
September 27, 2012
Rated 3 out of 5 by Diozzi1 Inconvenient Issues
My boyfriend and I were staying at the Liberty to enjoy a special night during our best friend's wedding. We had a wonderful evening until we came back to the hotel. We came into our room to find a puddle on the nightstand and on the bed and a brown spot on the ceiling. We went to the front desk and the woman was very nice about having issue looked at and the bed changed. However, we were not offered any type of compensation (not even a free meal!). I would have expected some condolence for the inconvenience this caused at the end of the night. Because we were only staying there for this very special occasion (we live 2 miles away) and did not need to spend the money, I was very upset that nothing else was offered for our trouble.
September 16, 2013