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Rated 4.1 out of 5 by 271 reviewers.
Rated 5 out of 5 by Mid week trip to London Fine hotel, well maintained, only stayed for the one night, midweek, arrived for check in at 10.00 pm, not unusual at that time to only find one person at reception, there were 3 receptionist, speedy check in and off to my suite, which was perfect, clean and well prepared for me to drop off to sleep, buffet breakfast was awesome, had a late check out at 4.00 pm, no problems with anything, well done staff. March 5, 2014
Rated 5 out of 5 by First Trip to London with the Family Upon arrival was instantly upgraded based on family size and SPG status. Staff was outstanding. I am a Platinum member and travel alot all I can say is everything about this hotel was outstanding. March 2, 2014
Rated 5 out of 5 by Perfect location and meeting point Having travelled to London on a frequent basis for more than a decade and having stayed at several hotels I do consider myself qualified to have an opinion on where to live and why. To me and my business partner The Park Tower is our home in London. Arriving the hotel brings up a litle excitement regarding who is at duty at the door, the reception and in the Piano Bar. As many of the staff members have been at the hotel for years and made it their trademark to recognize frequent guests by name, I feel like being welcomed and treated like a friend and not just another customer. The atmosphere is always relaxed, but still hospital and warm. The rooms offered do always provide a good view on different parts of London, without ever giving the impression someone can look in at you.Extraordinary good beds with Egyptian linen asures a good night's sleep. The One-O-One restaurant is an institution itself, absolutely worth while visiting. Being from Norway I can assure anyone the chef knows how to handle his selection of Norwegian fish. Bringing business relations to the Park Tower is always a success, as it is easy to find, just across the street of Harvey Nichols and minutes away from Harrods and Hyde Park. To summarize; The Park Tower offers hospital service, good accomodation,excellent food and a location in the most exciting,but stil quiet and safe part of London. I will never change! February 25, 2014
Rated 5 out of 5 by Unrivalled luxury & SPG recongition I booked two rooms for my Mum's Birthday - 1 on points & the other paid for. I requested joining rooms and used one of my suite night rewards. On arrival we were personally greeted and upgraded to a two bedroom suite on the 15th floor - which was one of the best rooms that I have stayed in EVER! The most stunning panoramic views of London. The staff made our stay so special with champagne & an amazing chocolate cake. I could not recommend this hotel enough as they made me feel an extremely valued member of SPG plus a special thank you to my Ambassador for making everything possible February 23, 2014
Rated 4 out of 5 by Great location Great location near shopping, restaurants and Hyde Park. Good recognition of SPG gold with invite to VIP event and room upgrade on arrival and front desk contact was very friendly and accommodating to get us settled in quickly. Rooms are nice with great city views out the bay windows and very bright. While about normal size for London, room is not very big but comfortable enough. Service was good, however as they market themselves as a "luxury hotel", as a frequent traveler globally, I wouldn't say service was quite up to the level of other "luxury hotels". While there the phone system did not work well, i.e. Room Service button didn't go to room service and we had to get transferred around several times. We did mention this to the hotel operator and not sure if there were phone issues during our stay or if it never works well. Upon request, late checkout was granted on our last night which was very helpful. February 16, 2014
Rated 5 out of 5 by Park Tower was great! The location is very convenient to the Tube ( across the street) Knightsbridge. Also the Theater district and museums. February 13, 2014
Rated 4 out of 5 by Friendly Staff Visited London for a long weekend with my family. Had a fantastic experience at this hotel The staff in general (and specially the front desk ) were super friendly and helpful with our questions and concerns. Close to the Underground and shops that made my wife and daughter very happy. February 11, 2014
Rated 4 out of 5 by Great location swings the balance Returning to see the refurbished common areas certainly improves first impressions to be more luxury collection. Door men alway attentive and welcoming, although arrival by car is challenging and parking charges painfully high. Panoramic view rooms highly recommended! Breakfast buffet and staff excellent. Great SPG recognition, upgrade and champagne for the special occasion! (Thank you!). Gym bunnies not well catered for as it's not to standard but London parks are proximate. Still feel like the hotel needs more visible senior management presence to welcome and anticipate guest needs. Location is one of the best in London! February 1, 2014
Rated 4 out of 5 by this hotel has great features pleasant and excellent location for shopping January 27, 2014
Rated 4 out of 5 by Great place and location with minimal improvement required The Park Tower is located several blocks from Harrods Department store and one block from Harvey Nichols and Hyde Park. Several blocks in the opposite direction you can take advantage of the Hop on Hop off bus. Walking to Buckingham Palace would be nice on any day. The hotel is central to most exhibits. The hotel is an easy to spot circular tower. Every room above a certain floor has a great view. Our arrival was pleasant with the front desk and doorman. The rooms are classic contemporary design and well maintained. They acknowledged my wife’s birthday with a bottle of Champagne. We could not get the suite until the second week of our stay which made our vacation more memorable. Normally, suite rooms come with butler service but there was no mention of it during our stay. The concierge was very helpful during our vacation. His provided valuable information for a great vacation. Afternoon tea and evening drinks in the Hyde Bar was comfortable and friendly. Overall our stay was memorable. We would certainly come back again. There were a few mishaps: we called for room service for a bucket of ice and they put my call on an answering machine. We never received the bucket of ice that night. However, every night we received a bucket of ice thereafter. Changing our room to a suite, the luggage was not in our room as promised. When I called for luggage assistants the person could not understand what I was asking for. Later I received a call from the front desk to apologies. Recommend you take the Black Taxi while in town. Trafalgar Square, London Eye and Parliament cost about 8 pounds. If you have not been to London before, it’s best to use the hop on hop off bus and avoid the London pass until your next visit. There is much to see in and around the town and most exhibits are free. We make use of the breakfast as often as we could and enjoyed it with great customer service, however, there was an older waiter that was rude and expressed his opinion indirectly, which made my wife and I extremely uncomfortable. We tried to avoid him but he ended up as our waiter several time. He was extremely rude. However, the young lady from Brail was very nice and provided a comfortable atmosphere. January 26, 2014
Rated 4 out of 5 by chic, comfortable, great spot The rooms are excellent,feels like home. very comfortable beds. Every room has a view and light. Also the best spot for shopping and staying in a nice neighbourhood. Very close to the tube, so it is easy to get to the city. January 24, 2014
Rated 5 out of 5 by great stay Room was spacious, quiet, great view. Staff excellent too! And of course, wonderful location. January 21, 2014
Rated 4 out of 5 by Great for Shoppers Hotels proximity to shops such as Harvey Nicholls and Harrods makes it great for shoppers. Dined in the 101 Restaurant, food was amazing. All the staff were particularly helpful and extremely pleasant other than a rather taciturn chambermaid who had to be called out to make up our room at 4.00pm, as when we returned looking forward to a couple of hours rest and the room had not been serviced. Other than that small blip that we thoroughly enjoyed our weekend at the Park Tower January 21, 2014
Rated 4 out of 5 by Very Decent Luxury Collection Hotel Though it is listed as a Luxury Collection, the service could use some improvements. We stayed for 3 nights at a competitor's property prior to moving to the Park Tower and received better service and recognition than at this property even though I am a Starwood Platinum guest. January 12, 2014
Rated 5 out of 5 by Great Service and Personnel An excellent hotel refurnished and at the perfect location. The personnel and reservation managers were amazing. January 9, 2014
Rated 4 out of 5 by Perfect Location in Old London town! My partner and I love this hotel, great location, well priced (for London) and rooms offer above average amenities for the business traveller. Service is what you would expect from a bustling Metropolis hotel, other than that not much can be faulted. Great in room amenities and services, and location a must for the weekend shopper! January 8, 2014
Rated 5 out of 5 by HIGH LEVEL OF SERVICE FROM THE CONCIERGES The team of concierges is outstanding! They managed to get us the best seats for all the requested shows and restos (+ good recommendations too). January 6, 2014
Rated 4 out of 5 by Great Experience The location is strategic for visiting Harvey Nichols and Harrods. The hotel is close to the metro station of Knightsbridge on the Piccadilly line this allows easy access to central London. Excellent food and service in the restaurant or one-on-one inside the hotel. January 4, 2014
Rated 3 out of 5 by Tired and uncertain rooms and service to rooms First the very positive news: the public areas in reception, bar and surroundings has been uplifted tremendously. They bright, clean and distinctly classy and up to date. The rooms are tired and in need of refreshing. The furniture is chipped, the floors could be brighter, the carpets more vivid or more understated and less tired. On one day we called five times before our room was serviced. For three days no water was put in put in our panorama room. There was no bath mat on that occasion. We have learned to expect more from this property over about 15 years. January 2, 2014
Rated 5 out of 5 by excellent service We booked last minute and it was New Years Eve, to an unknown hotel and not expecting too much. However, service was excellent from all contact we had with numerous reception, bar and restaurant staff. January 1, 2014
Rated 5 out of 5 by My stay in December, 2013 When we drove in we were instantly greeted by the Doorman and bellman both of whom we have known for years. We were quickly checked into the room and it was all very pleasant. The rooms are always very pleasant, clean and comfortable. Room service in the morning was promptly served and my business lunch in the bar was enjoyable. Top marks on staff and facilities. Much appreciated. Ian December 19, 2013
Rated 3 out of 5 by A few things disappointing We arrived 9.30pm there was not a porter in sight to help with our Bags, We checked in received out keys got to the room and they didn't work -back down to the desk again.As SPQ member thought we may hav got an upgrade to a better room, having stayed a number of times over the years. Then in the shower there are 3 little bottles with labels on- I defy anyone that has glasses to read which is which why can we not have large writing on them saying SHAMPOO or CONDITIONER etc December 14, 2013
Rated 3 out of 5 by Not satisfactory at all I had made several complaints - what has really put me off this hotel is that I had left a message with the night Duty Manager Kerry to have the Manager call me re the issues we had - till date no one has bothered to call me or write to me with an explanation of what went wrong with their system. Very unhappy customer!!! December 10, 2013
Rated 5 out of 5 by Beautiful Hotel I cannot fault this hotel. The decor,the staff,the service and the location are fabulous. Can't wait to go back next christmas. Thank-you. December 10, 2013
Rated 4 out of 5 by Overall Review In general the hotel was excellent, the room was fantastic. That said, there were several things that will give me pause when I return to London. First, the breakfast order was wrong every morning, they eventually comped two days of breakfast. One day they didn't clean the room. The staff in the restaurant was VERY rude to our nanny who was watching our daughter do my wife and I could have a night out. Our daughter has cerebral palsy and can't speak like you and I. She often makes noises to try and communicate when she needs something, and sometimes these noises get loud. The wait staff was extremely rude and the service in the restaurant was horrible. I can say, I will never eat there again. December 9, 2013
Rated 5 out of 5 by Good Location This hotel holds a prime location, with good service. they just need to speed up a little their response/interaction to in room requests. December 9, 2013
Rated 1 out of 5 by Very Poor Breakfast experience My main complaint was I do not expect to pay top prices in a 5 star hotel and have to queue up for over 25 minutes to get a table for breakfast. I have never ever experienced this in any other hotel 5 star or otherwise and thought it was an absolute disgrace. December 9, 2013
Rated 5 out of 5 by Great hotel - great experience It was my 1st time at the Park Tower, but I had great time here. Personnel is available at any request, facilities are comfortable and pleasant - the only 'cons' that comes to my mind is the music at the bar, a bit too loud if you want to talk and sit close to the piano player (yet the music per se was nice!). Haven't tried the gym. Had a nice SPG upgrade to 14th floor room with a wonderful view fronting London Eye - that was just amazing! Business or leisure, I'd suggest this hotel! December 8, 2013
Rated 2 out of 5 by I wasn't able to sleep for the noise The hotel itself is lovely, rooms great, staff pleasant. But, there was banging and noise throughout the night from doors banging and people making noise in the hallways. (All through the night!!!) The doors need to stop some of the noise and people should't be allowed to party in the halls. Disappointing as the hotel is lovely. December 6, 2013
Rated 3 out of 5 by Great location but lacking in atmosphere I stayed at the park tower for 4 nights and while the staff were pleasant and the location excellent I will probably opt for another property for my next stay. The first night I arrived at 11 pm and had to change my room because it was not cleaned properly. Staff was accommodative and apologetic. The gym was a disappointment, located in a basement without windows, Room service breakfast was ice cold and not much of an apology on this even though I complained. There was a deli and cafe across the street which was convenient and the location near Hyde park was great for a morning run. Although this is billed as a luxury property it still had the vibe of a Sheraton. Did not think it was a great choice for a woman traveling alone. December 1, 2013
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