Rated 5 out of 5 by sarowe Fantastic stay in Boston
We had a fantastic stay at the Liberty on a recent visit to Boston! The hotel staff were incredibly helpful and friendly, well above the standards of most hotels. Emily was very helpful when we made the reservation, while Patrick on the front desk was very welcoming and knowledgable about the hotel when we checked in, and Calvin made us feel like royalty during our stay! The actual room was very clean, spacious and comfortable, and offered wonderful views of Boston. This is the best hotel we have ever stayed in, and highly recommend it to others.
November 30, 2011
Rated 4 out of 5 by TM060449 Washington's Bday Weekend at the Liberty
This was our fourth stay at your hotel--so obviously we are fans. We love the staff and the location is perfect for our needs.
We have stayed there twice this year already. I have noticed a few things that I think could be improved upon. In our very technological world I think the guest rooms could use a few more outlets. And depending where you stay in the hotel some of the rooms have the natural light blocked by the hospital buildings. So additional sources of light should be considered. With these improvements it would be an amazing place.
February 19, 2013
Rated 5 out of 5 by Mama Daughter's 21st Birthday
Gave our daughter a night at the Liberty Hotel in Boston with friends for her 21st Birthday. I had a number of emails between the reservations professional and the Manager of CLINK. This was just a little overnight for my girl but Liberty treated every question and request with respect. She had a wonderful time, and the staff treated her and her guests to complimentary champagne to celebrate. I was a little jealous I was not part of the fun. Looks like my husband and I will have to make a reservations for ourselves! Thank you Liberty Hotel!!!
February 14, 2013
Rated 5 out of 5 by Hugh1 Overall enjoyable.
I stayed at the Liberty on Thursday, January 17th, 2013. Attentive staff, inviting common areas, and a common pride in the development of luxury hotel from a rather grim jail - but you won't be staying in a converted jail or cell, the rooms are nicely configured for relaxation. My room was spotless - the bathroom was spotless - this is important to me. The Liberty is billed as a luxury hotel, and it is, so the price is what it is. I booked directly through the hotel for one rate that wasn't available, so they offered an alternate upgraded package. It was more expensive, but in my opinion the Winter Wonderland package with full breakfast and a few perks was not a bad deal. Don't rush in and out, take the time to enjoy your stay - and you will.
January 23, 2013
Rated 4 out of 5 by Karen910 Excellent except for one instance of bad service - still not sure if it was Liberty or SPG
Excellent except for one instance of bad service - still not sure if it was Liberty or SPG. Booked my stay so I could be close to Mass General while my husband had heart surgery. Everything was wonderful until i tried to extend my stay because my husband wanted me with him. I was given the run around by one or both Liberty and SPG about using my points and someone not wanting to give me my fifth night free. I had just had the most stressful week of my life and I they wanted me to do a conferance call to get it worked out WELL lets just say I am sure this could have been handled without invoving me. so i chose to pack my bags and go home to NH and commute for the last 3 days of his stay at MGH - Can you say inconvenient?!!!! Thanks for nothing.
August 18, 2012
Rated 5 out of 5 by Honzees15 Awesome Everything!!
What a great hotel! We were treated throughout our stay like royalty! Room was great, atmosphere was wonderful!! Every staff member was friendly and went out of their way to make our stay a great one! Will recommend this hotel to everyone! Perfect location also!!! Thank you….wish we could have stayed longer!
November 10, 2013
Rated 4 out of 5 by mklajade Excellent Customer Service, room could use some work
I was so thankful to Jeremy at the front desk who was overly helpful in finding us a great room. In addition- Prince was very kind to show us to our room and make sure we were fully satisfied. I noticed, however once we settled in, that the room was terribly dusty on basic surfaces like the desk and the night stand. It was evident the surfaces had not been cleaned in quite some time which was a bit concerning. I had booked the room for a client so I ended up just wiping down the surfaces myself so they could have an enjoyable experience.
May 23, 2013
Rated 3 out of 5 by Shel123 Lots of Action but rooms need improvement
Hotel has lots of action going on.Clinks is great for breakfast and Scampo was wnderful for dinner. The cioncierge staff was amazing, especially Yasmin.
But the rooms are quite shabby. Dirt spots on the carpet and bedding. I asked for a wakeup call one morning and they forgot it. There was no turndown service. We asked for it once and they took away dirty towels but didn't replace them. Had to call 3 times to get a burnt out bulb replaced.Empty showercap box stayed there for 2 days until they finally replaced it.
September 2, 2013
Rated 3 out of 5 by KathyA HBS reunion
We stayed at Liberty for a Harvard reunion, The room was fine, but the party scene in the lobby made it impossible for my friends to gather or have a drink or hang out together. The party scene was also very loud late into the night and caused a false fire alarm evacuation.
The only meal we ate there, a brunch, was very mediocre. Other than fruit there was nothing healthy- no whole grain bread or even plain bread. Just commercial bakery muffins and powdered scrambled eggs
October 7, 2013
Rated 5 out of 5 by hollybenard Awesome
Hotel staff was accomodating, facilities went above my expectation. Room was immaculately clean, and the hotel lobby was absolutely stunning. Amazing place!!
November 18, 2013
Rated 4 out of 5 by Feather Fun experience
Really unique hotel!! This was our 4th stay. We are always amused by the night life scene in the Lobby. There was a bouncer at the entrance to the Hotel. When we got back from a Concert he checked us us to be sure we were worthy to enter! A little intense for a Hotel guest, but understandable since there were hundreds of drinking people milling about.
The dining serving staff is a little uninformed and not too willing to ask the chef about the menu regarding specific allergens and ingredients, that was surprising that I had to insist!
November 20, 2012
Rated 2 out of 5 by Tatiana58 not a luxury hotel
Room had badly stained carpet, so we were moved to another room. Room with two double beds, desk chair and no other seating. Very tight space, only 3 small drawers for storage and a very small closet. The best feature was the bathroom and shower. But no plug near the makeup area. Lobby busy--cocktail crowd. Clink restaurant had a very limited,pricey and unappealing menu for seasoned travelers like us, who have traveled extensively. We do not recommend this hotel unless the price is very competitive and one needs to be in that location.
June 16, 2012
Rated 2 out of 5 by Jammin67 Just like old times at the jail
I am a nurse who decided to try the Liberty Hotel because I had to be back at work early in the am after working late into the night. Really I just wanted to sleep. There was a live rock band playing in what used to be the Citadel. I got a very generous discount that I truly appreciated. My room was right off the Citadel and very noisey. I didnt fall asleep until until afer 2am because of the band, dish clean up, other patrons near my door discussing plans of the evening. All in all not worth the discount for me and will not be back.
September 25, 2012
Rated 5 out of 5 by AVA1942 Reunion Event
We stayed at The Liberty during my college reunion.
The entire stay was an outstanding experience: from check-in to check-out, the staff was unfailingly courteous and attentive, the public spaces were striking, the rooms and food wonderful.
One note I particularly appreciated was when I needed to get to the Back Bay at 7 pm, and no taxis were available, I was offered a ride in one of the hotel's cars, which promptly brought me to my appointment.
I would strongly recommend The Liberty to friends, and I look forward to returning.
June 1, 2013
Rated 4 out of 5 by TMJ1215 Cost going up, service down
We have stayed at the Liberty a few times because of it's convenient location to our daughter's home. The average cost of a room has gone up, while the service has gone done. The bedding is very uncomfortable. There's nothing "Heavenly" about it. The free waters were not in the room, and neither were clean towels the next night. We had to call the desk to send someone to fix the TV and Saturday night the party seemed to be on the 11th floor. Will reserve with caution and probably avoid weekends after this.
August 26, 2013
Rated 5 out of 5 by snickers1 excellent quality hotel
My family and I came for 3 nights to enjoy the city and were thrilled with the hotel as well. It was unique having being transformed into a luxury hotel from a prison in the 1990's. very convenient area as well Excellent service would definitely come back
November 10, 2013
Rated 4 out of 5 by JessFedd Nice historic bldg and location
Love the historic building, got a room in the new wing so it was nice and quiet. Amazing view and great bathroom. Staff was very friendly and got us a difficult last minute reservation, with a great table. Bed was not as comfortable as our heavenly bed at home and seemed smaller than a regulation king, not sure if that's even possible. Otherwise room was great. It is definitely a "scene" on weekend nights so be ready for that. We got a good deal on rates so I would come back, but probably not for the typical room rates.
June 29, 2013
Rated 1 out of 5 by ceh555 My stay at your hotel
I am a SPG platinum and on an MIT board so I stay at your hotel because it is close to MIT and the rooms are excellent. The issue is the customer service is deplorable. The people at the front desk make promises and do not follow thru. On my recent stay last week, the front desk was to move me to another room. I returned to the hotel at 8pm that night and had the same room. To make matters worse, my room had not been cleaned.
This is the 3rd time this has happened to me during a stay at your hotel. I will not stay again.
November 23, 2012
Rated 4 out of 5 by sparky21 Little dissappointed
When we go to hotel there was a long line to check in. It seemed they did not have enough staff to check in guests.
That night we ordered extra pillows and it took housekeeping 2 hours to deliver.
THe next day we left early and came back around 4:30 and the rooms had not been done yet.
I spoke to to Manager and expressed my disappointment in the services. He was very professional and I walked away feeling I was an iimportant customer.
Hotel is beautiful, restaurants are great
September 18, 2013
Rated 5 out of 5 by Verne Great hotel
The staff was outstanding in their competence and friendliness. Their attitude seemed to be truly focused on what they could do to make our stay more pleasant-----at reception, at Clink for cocktails, then again at Clink for dinner, everywhere. While we're Boston suburbanites we've already talked about spending a weekend at the Liberty just for fun. While we're obviously enthusiastic about your hotel, please do not use our comments for advertising purposes with attribution.
You should be proud of your building and staff.
January 16, 2013
Rated 5 out of 5 by PEGirl70 A unique vacation experience awaits you !!!
We truly had a wonderful stay at the Liberty Hotel. We dined in Scampos and had a delicious pasta dinner. The most outstanding piece of our visit was the hospitality of the service staff.
November 11, 2013
Rated 5 out of 5 by TM060449 Excellent Location and Fantastic Hotel Environment
The Liberty Hotel is a unique experience. It is located strategically in the heart of Boston with direct access to Cambridge, Beacon Hill and the South End. The environment in the hotel is very warm and friendly. The staff is excellent and very responsive to any inquiries and requests. The environment is dynamic with many friendly faces throughout the public areas all day and night.
The rooms are totally soundproof and enable one to get a great night's rest. The Liberty Hotel is the place to stay in downtown Boston.
November 28, 2012
Rated 4 out of 5 by MMS6 Great Staff! Housekeeping Needs Improvement. Loud Between Rooms
Overalll had a great experience. Theresa at the front desk was probably the best front desk associate I have ever been across and I work in hospitality. Our room was dirty upon check in, it looked like it had been cleaned but maybe the previous guests went back in afterward. The toilet was dirty, soap was unwrapped, and there was a dirty towel on the sink. Also, the water was missing and there was leftover food in the mini bar. Theresa offered us a resolution that was much appreciated. We stayed in the jail rooms and wasn't bothered by the nightlife noise, but the space between the wall and the brick let in the sound from the neighboring room's TV like it was in our own. It was unbearably loud. I think some moulding or caulk would do a lot of good! I like the daily activities, yoga, etc.
August 10, 2013
Rated 5 out of 5 by rmbdds Great, Fascinating, Historic Hotel
I always try to stay at Starwood hotels, and again I wasn't disappointed. My 14-yr old son and I went on a guy's trip to Boston, and wanted to stay in something different than a regular hotel chain. Wow, this place fits the bill! Being a historic 100+ year old jailhouse renovated into a hotel, we loved the ambiance and uniqueness of this place. The staff is as good as any I have ever experienced - even the valet, after meeting us once upon arrival, consistently greeted us by name during the entire stay. The location is great - conveniently within walking distance to about everything downtown, and right next to a subway station when that was desired. We really enjoyed this hotel, and will likely stay here whenever we go to Boston again. I would highly recommend this hotel!
April 1, 2013
Rated 1 out of 5 by rl23 A fallen star
I have formerly always enjoyed staying at this hotel. It is showing signs of wear, and the service has been very poor. I was overcharged for my room and the situation was not resolved easily or pleasantly. I missed breakfast because the service in the restaurant was slow and I had to leave. The room was small with no coffee maker in the room. It is otherwise well appointed, and most of the staff, while not that effective, are personally friendly, energetic and upbeat, and there is a lively evening scene here.
June 14, 2013
Rated 1 out of 5 by BostonGuy Really disappointed!
OK, I won’t argue the lobby is great and it has a real fun atmosphere, it is hip and cool, however that all changes when you get up to the room. I opted for the Charles River Suite thinking the luxury would be extended to not only all rooms but especially a suite. I was sadly mistaken.
1. The carpet in the suite is filthy, stained and just looks dirty.
2. The carpet in the bedroom had a huge red wine stain right next to the bed- very visible
3. The furniture aside from being dusty, was cheap and old with many scratches and chips
4. Two bedroom chairs (you can actually see them on the hotel website)-were dirty and stained-I have seen cleaner furniture in dorms rooms- the pillows on the chairs also covered in stains
5. Bathroom floor was nice marble however there were toothpaste droppings and god knows what else…dirty
6. Bed spread had a half dollar size hole in it-again very visible
7. Shower products locked to the wall- a little cheesy- not what I would expect in a suite/Luxury hotel
8. Only one running elevator on the morning of check out- Never saw anyone working on it and watched several people mention it to the staff who all seemed to not really care???
9. I asked for my bill at check out and they said they would email it to me- when I got the email it had a bogus $50.00+ honor bar charge- I called the hotel and they took it off without question but it seemed a little odd, almost like this happens a lot. I was told the honor bar is not electronically monitored and sometime the staff miscounts…???
10. No mention of SPG platinum benefits-
11. Bed service never arrived (Not a real big deal, but again not what I expected with a suite)
12. Noisy, noisy, noisy- walls are paper thin
13. Brunch at Clink was good but overpriced and service was real slow to non existent
Now, a couple of positive things:
1. The view from the suite is amazing and if they cleaned the place up it would be worth every penny
2. The staff I dealt with was very accommodating: The head of house cleaning came up to the room and she was great however there is nothing she can do with a stained rug and filthy second rate furniture- The night manager was understanding and did comp me back some “points” .
3. Food at Scampo was great
As you can see the bad heavily outweigh the good. I will never stay in this hotel again as there are far better top level hotels in Boston that are more than just a nice looking lobby.
March 5, 2012
Rated 4 out of 5 by Albert49 Check In Problems & Loud HVAC
We were on a tight schedule and I was hoping to treat my daughter. Our corner room was not ready at 3 pm. I was offered a non-corner room at 3 pm or the option to come back at 5 PM for the corner room. I opted to come back after 5 pm. When I returned for my room, I was told that it was not available and I would be credited 6,000 starpoints for the inconvenience. Not only was I inconvenienced for 2 hours on a short stay, I have not received the 6000 points yet. Also, the air conditioning was very loud.
July 22, 2013
Rated 5 out of 5 by WorldTraveler73 Very Unique Hotel
One-of-a-kind experience staying in a former jail - great to experience. Very friendly staff and lots of dining and drinking options onsite (which are very trendy and attract lots of locals too, especially on the weekends). Fun to wonder around and see the various features of the hotel and read about the history of the jail and the reconstruction to a hotel on the information panels throughout the hotel. Should be experienced by everyone at least once. River view rooms are especially nice with great views.
June 28, 2013
Rated 5 out of 5 by kvdblaze Wonderful hotel
My wife and I really enjoyed our stay at this hotel over the 4th of July weekend. Staff were excellent, the location was ideal and we found the amenities to be everything that we needed. We had read previous reviews on another site that had us worried that there would be too much of a party atmosphere in the lobby and bar, but it was just fine. The lower bar had a lot of young people, but there was no noise in our 8th floor room. The lobby bar was wonderful, and we loved the bartender known as "Poppy"!.
July 7, 2013
Rated 4 out of 5 by ChicagoGuy noise
A great hotel except - next time i will ask for a tower room. i was in a room off the central atrium and even with the hall door closed (though it kept opening) the noise on thursday night and then especially on friday night was really quite extraordinary and beyond anything that ought to be anticipated. the earplugs provided were a bit useful, but nothing would have been up to the task. i should have been warned on check in, as some guests might plan on staying up until 1AM and they would not mind those rooms
October 2, 2012