Rated 5 out of 5 by Bubba78 Unusual and exciting Hotel
An outstanding and unique experience! Loved it.
November 7, 2013
Rated 5 out of 5 by Mallorie Amazing Boston Hotel
My boyfriend and I celebrated our anniversary at The Liberty this weekend and were amazed were the history and beauty of the hotel. When we checked in, we were greeted and felt very connected with the front desk agent, Patrick. He answered all the questions we had about the hotel and city. Being a Front desk agent at the Sheraton Springfield hotel, it's very important to me to be comfortable and connected. Our view was amazing and If we come back to the area, we will definitely be staying at this hotel again.
September 18, 2012
Rated 5 out of 5 by Janis Fabulous Hotel
Myself and family have stayed at the Liberty Hotel multiple times over the past few years. All of our stays have been excellent. The hotel is beautiful and the service great. It is in a very convenient location close to public transportation, walking distance to major attractions, and an easy drive to Logan Airport. I particularly appreciated the assistance of Theresa at the front desk during our visit in May. She reserved a wonderful room for us with a complimentary upgrade. What a view from the 15th floor!
June 13, 2012
Rated 2 out of 5 by Mhmh Customer service needs work
This used to be my favourite hotel in Boston. Beautiful rooms and building but this stay the customer service and front desk was subpar. Firstly, the nice extras of champagne on check-in were not offered. More importantly, when my father went through the check out process and tried to pay the incidentals/valet parking on his credit card instead of mine which was the one on file, they would not let him. To avoid the work, they implied to him that everything including the valet was already paid.
July 23, 2013
Rated 2 out of 5 by Kcorbett1973 This hotel needs to review their service standards.
When my wife and I arrived at the Liberty Hotel, we were left to unpack our own baggage and bring it upstairs to the reception desk. Meanwhile at least 3 doorman stood around talking about the Bruin's game. During the course of our four day stay, the front door staff had the curtesy to open the front door for us less than 10% of the time. Very disappointing. As a Starwood Platinum guest, I was frankly embarrased to be staying there with my wife. Eventually the blatant lack of service became comical.
June 18, 2013
Rated 2 out of 5 by NYE2012 NYE 2012 Stay - Excellent party but overall event/venue management a bit flawed
Booked a stay for the 2012 New Years Eve party and had a friend fly in for what we planned to be a special evening. Check-in was great but did not receive Platinum Upgrade and felt that the hotel was a bit overwhelmed with the all the activity for the evening. Upon entering the floor of our quarters during a late afternoon check-in, the hallway was a mess with dishes from the previous evening and cleaning staff still fixing rooms. Party was great and well run but security was a bit pushy and directive immediately after the event was finished. Understand the circumstances but wasn't expecting such forceful demands to "clear the lobby and retreat to our room for the evening". Felt a bit too much like a teen at mom and dad's for the weekend. First time visiting and unlikely to return.
January 4, 2012
Rated 5 out of 5 by RoadWarrior50 Outstanding Hotel
The Liberty met all of my expectations. A great stay. A great Staff. A great location.
November 4, 2013
Rated 1 out of 5 by Rich66 The hotel was a disappointment.
Was not given the room requested. Was moved to the high floor on my third and final night. Lobby is party central for weekend nights. Bouncers at front door did not move to let me into the front door. I was not treated as a quest. Alibi bar is not part of hotel even though is located at the first level. Prices were ridiculous. Hotel mattress had a plastic cover which they removed after the first night. Staff tried to correct the problems however I would not recommend this hotel for a relaxing night.
May 6, 2013
Rated 3 out of 5 by Jen343 Hotel was nice, but I don't think we'll be back.
The Hotel and staff were really nice and accomodating. Our room was nice, but average. The carpet was very wet in multiple areas from being washed. I had to keep jumping around not to get my feet wet. In the middle of the night we were awakend by the bathroom whose plumbing decided to go haywire at 2am. After 20 mins or so the toilet stopped gurling and the tub stopped making noise, but at that point we were awake. Not sure this was the relaxing evening we had in mind. For the money, I expected more.
November 28, 2012
Rated 5 out of 5 by Tnors Superb Stay!
The Liberty Hotel was a very well appointed hotel with excellent staff and restaurants. Upon arrival a friendly check in and a glass of champagne, a very inviting touch to start out the stay. The restaurants and bars were very good. The 3rd floor catwalk was a great addition for guests. The room and the view were tremendous. Location, location, location. The Red line stop, Charles St. walk to the Boston Park and all of the shops close by to the Liberty Hotel. I will definitely be coming back.
August 2, 2012
Rated 5 out of 5 by Morty1980 Outstanding Hotel
Liberty Hotel exceeded all my expectations. The hotel was quirky & absolutely beautiful inside. The rooms were clean, the staff were lovely. The hotel had multiple bars to enjoy a drink prior to going out or to enjoy a cheeky nightcap. The location of the hotel was perfect being just of Beacon Street & so easy to get around the city. I wouldn't hesitate to stay again if/when I return to Boston.
September 26, 2013
Rated 3 out of 5 by ChrisP Not 'Luxary Collection Material'
According to the check in associate, my room was upgraded due to my Platinum status. disappointing upgrade...standard king room with a view of the roof. The gym is pathetic and there isn't a gift shop. At breakfast at Clink, I asked for a small change to my $14 omelet (sub bacon for the feta cheese) and the waiter couldn't do it without charging me for an extra side of bacon...$20 omelet. Not a good experience overall, especially considering the high room rate. Good place for a drink...
April 12, 2013
Rated 5 out of 5 by Taffy2013 great location
We were easily able to get around Boston and Cambridge by foot. The concierges were very helpful in giving us directions for travel by car.
October 28, 2013
Rated 4 out of 5 by VistorMarch2013 excellent but some areas could be improved
Unique, excellent hotel but lobby is getting tired. White leather chairs are worn/dirty, brown leather is scratched, carpet is starting to look a little worn (for a place as high end as this). Check in personnel are wonderful, champagne a great touch but at peak time line was long to check in, should have more operational machines/room card to allow more personnel to check in at peak time. Tower part of hotel lacks character (room 308 was the "superior" room I got) and room was small for a superior room. Turndown on night one, no one showed on night two. Compl. water you have to ask for, only one bottle in room. Doormen talk to themselves alot, drink coffee and don't jump at door opening. For hotel price the doors should be attended constantly. I was there for surgery and would have appreciated it.
March 31, 2013
Rated 4 out of 5 by BostonMama Great location & comfortable rooms
We've stayed at the liberty several times and love the location and amenities. We have 2 young boys, so easy access to playgrounds, food, and the T have made us return. It's time, though, for the rooms to have regular maintenance done. The iPhone doc clocks never seem to charge and the table lamp plugs don't seem to work. Several electrical plugs seem also not to hold plugs in anymore either. After being in several rooms just this year, we've realized we can't depend on these small but planned for amenities. The areas behind the dressers and tv also need a thorough cleaning... It's dusty and gross. These may seem nitpicky, but at $300+ a night, these things should be in order. The staff is wonderful and helpful, the location and ambiance can't be beat. And our kids love saying "lets go home to the jail" but we may look at other SPG properties in the future.
September 10, 2013
Rated 1 out of 5 by WasteOMoney Room 208 Noise/Rude Waitress
Stayed for NYE and attended party. Sitting with friends in Lobby at around 9pm when a waitress told us we had to get out of the non reserved seats. I asked why, (there was no reserve sign on them) she gave no answer as to why and repeated that we had to move. Seemed a larger group wanted to sit together. I was going to complain about it, but decided to let it go. After a couple of days I got more angry on how we where treated especially at a hotel of this stature and the money spent. If she even asked nicely it wouldn't have been a problem, but she didn't. All night and till checkout there was a loud banging just outside the window. Seemed to be caused by the wind rattling something loose on the building. I mentioned to front desk, said they would look into it. Thanks for no sleep!
unHappy New Year
January 3, 2013
Rated 2 out of 5 by Mitchell63 Good Potential But Terrible Service
Very nice decor and rooms but the staff is poorly trainied.
The room was not well-cleaned at all. Toilet was plugged with excrement when I checked in.
I was woken up at 7 AM the next day by a maintenance worker even though the problem had already been taken care of and even though I had a do not disturb on.
I was woken again later by a maid who walked in even though the DND was on the door.
The front desk was friendly but NEVER EVEN ASKED how my stay was!!
August 13, 2013
Rated 5 out of 5 by MaryLynn No Prison Break Needed Here
The Liberty Hotel was everything and more then I expected. From the service I received to the unique look and feel of this once prison. The attention to detail to incorporate the history of this building was extraordinary. Loved the Solitary door hangers, the catwalks and the ice bags in the freezer rather then the typical ice machine. Perfect pour for the ice bucket. It's the little things. I will be talking about The Liberty for months to come and would definitely stay again.
July 30, 2012
Rated 5 out of 5 by Kellyd Loved this hotel stay!
We did the Winter Wonderland Package and it was fantastic! It was my first time staying at the hotel and I will definitely go back (been for drinks before and enjoyed that too). The service was attentive and friendly, the room was great, and the view from the 10th floor of the city was excellent! I mentioned to Starwood it was a birthday getaway and the hotel really went out of their way to make it special with champagne and a cupcake in the room! It was just the perfect stay!
January 24, 2013
Rated 5 out of 5 by kayakguide203 what 5 star should be
I brought my wife to the Liberty Hotel for her birthday. We were immediately blown away by the lobby and the work that was put in to change it from a run down jail into a beautiful 5 star hotel. The staff could not have been more helpful or friendly and after checking in they send you off with a glass of Champaign. I truly enjoyed my stay and would recommended the Liberty to anyone. The only complaint I have is the furniture in the room. As soon as i walked in our room i noticed the furniture looked like it came from another hotel that closed down. It looked old and very beat up. The finish was worn off in multiple spots so you could see the particle board that was made from. This stood out even more to me because the rest of the hotel was so amazing and he furniture didn't look like it belonged in the hotel.
December 31, 2012
Rated 5 out of 5 by JBoat Halloween Bash
Ended up staying at the Liberty on the weekend prior to Halloween to attend their Halloween Bash. The design of the hotel is perfect for these huge parties (I've been to their New Years Eve bash two years in a row and it's a not too miss event). I actually started up the street at another party, but booked a room as soon as I remembered that the Liberty was having their event the same night. The rooms are always immaculate and comfortable, and the Molton Brown bath products are fantastic. I stayed in the re-imagined prison portion of the hotel, which has possibly the best soundproofing ever. With hundreds of guests in the lobby and a different DJ on every floor, I could barely hear a thing in the room. I always make it a point to stay at the Liberty when in Boston, and they have always hit it out of the park.
November 7, 2012
Rated 5 out of 5 by RichNerd seriously one of the best
Except for the $42 valet parking that I was NOT expecting as my only option, this is seriously the nicest hotel, with its stylish updating of its funky past as a prison, I've stayed in when visiting Boston. Service was great, hotel bar where I had afternoon drinks with friends served amazing cocktails, room was nice, bed was super comfy. There's not much that I can say except, thanks for greeting us at check-in with bubbly! Oh, yeah, the tub AND the shower were both heavenly.
August 16, 2012
Rated 4 out of 5 by Chris224 Great Location
The Liberty is perfectly situated for all that Boston has to offer. Whether it's business in the Financial District or touring through Beacon Hill, Back Bay, or North End; the Liberty has it all right there for you. Perfect atmosphere for business travellers or couples just getting away for a while.
October 9, 2013
Rated 2 out of 5 by pjf12 Poor service
My room was clean and beautiful. The linens were lovely, pillow and mattress very comfortable. The hairdryer and makeup mirror were broken. What I was especially disappointed in was the food and it's availability to me. Granted, I was there on a night of a blizzard, extenuating circumstance, but it was nearly impossible to get service at an overcrowded, understaffed bar. The Liberty Lobby Bar offers overpriced scimpy appetizers, of which I personally would be embarrassed to serve in my own home. Not only was it a challenge to put an order in, you were left to deliver your food to your table. I reflected back to my waitress days when I was carrying a tray of food to our table. The wait time at the dining room was an hour and 45 minutes, simply unacceptable. Would I stay at the Liberty Hotel again? Most likely, not.
February 11, 2013
Rated 2 out of 5 by Wadhiexperience What a disappointing stay!
Every night the tv would freeze at 2am. When I called the liberty services they explained that they were working on it. This problem continued for 4 nights straight. I don't think a 4 or 5 star hotel can afford this service and get away with it for such a log time. The responsiveness of the staff was very disappointing and made me feel like I was an ignorant tourist. With regrads to smaller other issues, the attiude from the staff made me always feel like I was at fault.
September 5, 2012
Rated 5 out of 5 by Spike1 Unbelievable!
This is the best stay we have had in a long time. Right from the Bellman we were greeted and welcomed. Rachel checked us in and she was so friendly and pleasant. She gave us a beautiful room-complimentary champagne-and told us about the history of the hotel. The room was nice and ready when we got there. The location was perfect for getting to the TD Garden for the Celtics game. It was a unique and beautiful property. We will stay there from now on when we go to Boston.
February 9, 2013
Rated 2 out of 5 by Melmel Service was appalling - however apparently an isolated case?
My room was not available until 6.30pm. I was offered no compensation, worse I was told that the room would be on the higher floors so I would have an amazing view. Almost to justify my wait. I was then placed on the 3rd floor facing the traffic.
The hotel was stunning from an architecture perspective. From a stay perspective, horrendous. I was tired, and alone in a city I didnt know. My friends werent expecte to arrive until the next day. I specifically wanted to come early to dine, rest and have an in room massage. All those plans vanished and all I received was an apology.........
Most definately unhappy. I have recommended the hotel to friends for drinks, we returned twice to the bar. Though for staying there, I have expressed my experience.
I have been told by other guests that this is an isolated experience.
January 28, 2013
Rated 5 out of 5 by Pfncape Very unique, great restoration, great staff
This is a very unique hotel. The restoration of this old jail is unbelievable. We were greeted with champagne,very nice. Our room was very comfortable and had a great view of the Charles River and the city. We had a wonderfull light dinner at The Klink before going out for the night. Coffee bar in the morning was a nice touch. The only negative was the hair dryer that didn't work ,( a replacement was provided promptly). I would recommend staying at this unique hotel.
February 3, 2013
Rated 5 out of 5 by TheShe So much to do, So much to see, So full of amenities
The history of the hotel is what peaked my interest and desire to stay there. From the moment I walked in, I felted welcomed. My hotel room had a great view of the city. On Friday night, I partied at Alibi. On Saturday morning I attended Yoga class outside. I then borrowed a bike and rode around the city. I not usually a bragger, but I had to tell all of my friend's who came in for our co-worker's wedding that they missed the boat by not staying at the Liberty.
June 3, 2013
Rated 5 out of 5 by TaraSR6 They Thought of EVERYTHING
Sure, Agreed, this hotel is expensive. They have thought of everything for you. You need an umbrellla, they have it, Hair dryer, got it, Want to bike around the city, here you go, need to catch the train, it is across the street. Want to walk the water, oh here it is, Want to go clubbing, walk down stairs. It was the CLEANEST hotel I have ever been in. I have never been so impressed and I intend to return in the next year. Perfection.
August 12, 2013