Rated 5 out of 5 by Japando Great Stay
We were on a family Vacation/ looking for colleges.
Our plan was for my wife to stay one night with my older daughter at the Hotel and keep on going. They enjoyed The Liberty so much that my wife and daughter extended their stay an additional night and we returned (after a short stay in VT) Sunday and Monday as well.
Calvin in the Front desk is a major asset! Great , friendly, warm and smily. Great Service!!!. If I had a hotel I will hire him from your Hotel.
January 30, 2013
Rated 5 out of 5 by Kelly31 Great Stay
I stayed at Liberty Hotel for one night because of its proximity to TD Garden. The location was perfect as well as only a short walk to the Common and Charles St. Shopping. The room was comfortable, bathroom great, and the staff goes out of their way to meet your needs. I will definitely stay here again when in Boston.
February 19, 2014
Rated 3 out of 5 by PreppySue Expected more...
I've been to events at the Liberty and have dined at two of their restaurants, but I was disappointed by the guest accommodations. My room had a view of the dumpsters and recycle bins which wasn't too bad until around 11:00pm when they start bringing empty bottles out to their recycle bins. There was no turndown service, which we've come to expect at AMEX Fine Hotels & Resorts. Finally the room was lackluster, had marks on the wall and wall paper in bathroom.
December 30, 2012
Rated 5 out of 5 by Peet Spectacular
Was in Boston for a conference. Conference room rates for a standard boring chain hotel were equivalent or higher than rate at Liberty. So, instead of a generic and dull hotel, I got a high-quality, visually stunning boutique hotel for less $. Great view of the city from my room. Extremely convenient to subway, walking distance to all major sightseeing destinations, very good restaurant, and attentive cheerful staff. Will return with family as soon as i can.
February 19, 2013
Rated 2 out of 5 by Mitchell63 Good Potential But Terrible Service
Very nice decor and rooms but the staff is poorly trainied.
The room was not well-cleaned at all. Toilet was plugged with excrement when I checked in.
I was woken up at 7 AM the next day by a maintenance worker even though the problem had already been taken care of and even though I had a do not disturb on.
I was woken again later by a maid who walked in even though the DND was on the door.
The front desk was friendly but NEVER EVEN ASKED how my stay was!!
August 13, 2013
Rated 3 out of 5 by keeper green program needs fixing
I fell for your green room program.Unfortunately my room was never cleaned afterward including no new towels.You card indicated put it on the door knob.i did so for one day but took it off for the next two.No one ever came to clean even after I went down to the reception desk and complained.They said they would do it .Never done.Called that same evening all i got was an apology and no action.Wont fall for this program again,very poor followup by your staff.
April 27, 2013
Rated 4 out of 5 by Kirsty41 Very good but....
I have stayed at this hotel a number of times, and my stay is always great because of the location and the drama of the hotel, as well as the service. However, the rooms do vary. Mine was smaller than usual this time, with a view into the next door hospital offices. In addition, the air condition whistled all night. However, the service and the food is excellent and I will always chose to stay here, despite it getting slightly more tired as the years go on.
February 23, 2013
Rated 4 out of 5 by libertyguest Good hotel except Clink
Really enjoy the hotel and Scampo is a marvelous restaurant. Clink could be fun, but the service is non-existent. It is painfully slow, long wait to order, long wait for food, dishes come out staggered so some people finish eating before others are served, and the waiter disappears in between and never says so much as a "sorry."
All other service at the hotel is first rate. Calvin at the front desk is a wonderful ambassador of goodwill for the hotel.
January 17, 2013
Rated 4 out of 5 by MJenn Great time
We thoroughly enjoyed our time at the Liberty Hotel! I came for my birthday weekend - and I didn't tell the Liberty - but they surprised me with a nice birthday gift. Attention to details was fantastic!
March 3, 2014
Rated 5 out of 5 by Sue234 Highly recommend this hotel
Wonderful hotel. The hotel is clean, quiet, and very modern and the rooms are surprisingly large. All the staff are pleasant - person who checks you in, the maids, the waiters in the restaurants, and the doormen - all are top notch in efficiency. Scampo is an excellent restaurant with great food. My only negative would be that the first room I was assigned was right next to the elevators, but they switched my room quickly after I asked to be moved.
December 20, 2012
Rated 2 out of 5 by DRM34 look for other alternatives
The history of the facility is unique, and the structure was amazing. Sadly the stay was anything but ... from outlets that didn't work in the room... TV with constant issues ... slowest elevators ... ( and not enough to accommodate guests ... it was a SAD stay .... To top it off, we had a group of 6 staying and when we asked for late check out - 2 were granted a 2pm, 1 was granted a 1pm and two simply denied ... Boston has many BETTER options !!!
January 10, 2013
Rated 5 out of 5 by MademoiselleO Chic luxury
I recently enjoyed a wonderful stay at The Liberty Hotel in Boston. The ambiance is so chic and luxurious, and the staff is so accommodating and respectful. The room was plush, I had a great view of the city, and the room service was of exceptional quality! I love the prison-turned-liberty/luxury theme of the hotel. The welcome glass of champagne was the perfect touch. I loved carrying it up on the elevator and sipping on it while I got settled!
May 12, 2013
Rated 4 out of 5 by Bridget15 Great Hotel but long wait
I reserved 2 rooms for my sisters and myself for a bachelorette party/dinner. I arrived right at check in at 3pm and was able to get into the first room without a problem. I was told the second room would be ready shortly, after calling and going down to the desk a few times my room was finally ready at 5pm (not ideal for 4 people w. dinner reservations).
The rooms however were great, very spacious. And the hotel is in a great location downtown
August 29, 2012
Rated 1 out of 5 by Ted357 Worst Luxury Coll. hotel in Starwood and ClinK Restaurant staff horrible
Room was missing hair dryer- hair was wet too long waiting on one to be delivered - resulted in being late to a dinner meeting
Staff did not know SPG benefits
Clink Restaurant staff are rude- spent over $600 for 3 people- staff treated guests rudely and when asked for something, staff acted as if the request was an imposition on him. An example was when I ordered an additional $220+ bottle of wine, it was an inconvenience for the waiter.
May 11, 2013
Rated 4 out of 5 by Rhea Jailhouse Rocks!
We stayed 1 night and were treated with a room in the former jail. The room was fantastic and the view was amazing. We had front row seats to the fire department arriving to help a bunch of folks get out of an elevator. The closeness to the hospital was noisy, lots of ambulances and the night of our stay the hotel hosted a grand event which was also very noisy. They most certainly could have closed the doors to help cut down on the noise.
October 14, 2012
Rated 5 out of 5 by Jfielding81 Very Impressed
I wouldn't hesitate to stay here again - everything about it was great. The only issue I had was the volume of the air conditioning in our room. Couldn't figure out how to leave the 'fan' on without the AC rattling on and off. Staff checked in a few times to see if we needed anything, water, mini-bar refills, etc. Great people, great dining and very classy. Had a few drinks and a bite to eat at Alibi - great quality and reasonable prices.
September 7, 2012
Rated 3 out of 5 by Sugar ROOM
As discussed during the reservation process I stated I was reserving a room due to my daughter needing surgery. To be put in a room across from the staff room and right next to the elevator was absolutely not condusive to a good nights sleep. This is my only negative! The greeting I received at reception upon arriving was wonderful. I just wish I knew what my room was going to be like for the night as I am sure they could have helped us.
February 13, 2013
Rated 5 out of 5 by Carolyn Excellence in all areas
From the moment we checked in, to the moment we checked out, the hotel and its staff far exceeded our expectations. Not only was the staff polite (as they should be), but they seemed geuinely nice and personable. The facility is gorgeous and clean, the breakfast we had at the hotel's resturant Clink was delicious, delivered graciously, generously portioned, and very reasonably priced. I look forward to many returns at the Liberty Hotel.
May 6, 2013
Rated 5 out of 5 by TaraSR6 They Thought of EVERYTHING
Sure, Agreed, this hotel is expensive. They have thought of everything for you. You need an umbrellla, they have it, Hair dryer, got it, Want to bike around the city, here you go, need to catch the train, it is across the street. Want to walk the water, oh here it is, Want to go clubbing, walk down stairs. It was the CLEANEST hotel I have ever been in. I have never been so impressed and I intend to return in the next year. Perfection.
August 12, 2013
Rated 3 out of 5 by mcmbam Disappointed again
I summarize our experience as "disappointed again" because it's really not a "luxury collection" hotel, although it appears to try. Room comfort is impeded by the A/C system, which kicks in/out to maintain set temp - but thermostat is right below only A/C vent in the room, so, of course, the temp is reached pretty easily, but the rest of the room does not. The vent, normally aimed right at the bed, causes a cold draft vs too warm situation. Redirecting the vent away, toward the window, helps, but still leads to extremes - too cold or too warm.
We tried this hotel a second time, because we needed proximity to a specific hospital. Again, we were NOT recognized as SPG Gold - there was no upgrade of our room. It does not measure up to a category 4+ in SPG.Fitness equipment, which are not very well maintained - specifically the ellipticals, which I used.
August 2, 2013
Rated 3 out of 5 by pipoca needs improvement
Since the Liberty is a luxury hotel needs a lot of improvement. Most of the staff needs to smile and understand without customers you don't have a job. One lady was very good, but a majority were not.Hotel is in a very good location . The king bed is very small, and not to comfortable. Bathroom. were very nice. I guess maybe this hotel is more for the young and hip then for an old person.
I will come back but not expecting too much.
July 22, 2013
Rated 4 out of 5 by BostonMama Great location & comfortable rooms
We've stayed at the liberty several times and love the location and amenities. We have 2 young boys, so easy access to playgrounds, food, and the T have made us return. It's time, though, for the rooms to have regular maintenance done. The iPhone doc clocks never seem to charge and the table lamp plugs don't seem to work. Several electrical plugs seem also not to hold plugs in anymore either. After being in several rooms just this year, we've realized we can't depend on these small but planned for amenities. The areas behind the dressers and tv also need a thorough cleaning... It's dusty and gross. These may seem nitpicky, but at $300+ a night, these things should be in order. The staff is wonderful and helpful, the location and ambiance can't be beat. And our kids love saying "lets go home to the jail" but we may look at other SPG properties in the future.
September 10, 2013
Rated 5 out of 5 by JillianBrooke Excellent stay!
Everything from the staff to the decor was amazing! Keep up the good work everyone!!
March 6, 2014
Rated 1 out of 5 by History28 Jail Time
While I have stayed here before and enjoyed previous experiences very much, there is an obvious change in customer relations. Four days before arriving, I received an email stating that I could upgrade my room to a larger corner room for an additional $20 a night. Given that I was traveling to Boston for a three night romantic weekend with my wife, this sounded like a good deal. I sent an email to the name provided and received a reply stating that because I had platinum status, I would be upgraded at check-in for no additional money. Imagine my surprise at check-in when I was told that all larger rooms were booked for a full week but that I was upgraded to a room with a city view. The room was rather small. This is not an upgrade. Please just be honest and I would understand.
In the future, don't entice customers with a promise that you can't deliver on.
October 7, 2012
Rated 5 out of 5 by Nisky1 Liberty Hotel good for a Business meeting?
Absolutly yes. Food was awesome (really awesome), the facilities were everything we needed, staff attentive, rooms were great and the charm of this hotel as it maintains the essence of what the building used to be is awesome. Easy-on, Easy-off from the Pike and in the city so everything is close. Only complaint is that parking, even for hotel guests is outrageous. At least give us a few bucks off if we are staying at the hotel.
October 29, 2012
Rated 4 out of 5 by tharpe What a beautiful hotel but sleeping rooms aren't as nice as you would expect
The hotel itself was absolutely beautiful and the staff was all really friendly and helpful. Based on the appearance of the hotel lobby and restaurants, you would think the sleeping rooms would be top notch but unfortunately, they seemed a little dated. The carpets were dirty and it wasn't cleaned well. Everything else was wonderful and that was my only disappointment. It's in a great location and has a really cool vibe to it.
June 4, 2013
Rated 4 out of 5 by LDMassachusetts It's all about the lobby!
WOW! Just: WOW! The lobby is AMAZING! The designers did a fantastic job transforming the jail into a luxury lobby. I loved it. Unfortunately, beyond the lobby, I wouldn't call the Liberty a "luxury" hotel. My disappointment started at the valet (not enough staff to move cars through a small driveway). Next, the room was a major disappointment. It was bland with limited lighting, next-to-no surface space for stuff and a view of the Mass Eye & Ear ER entrance. There wasn't anything wrong with the room; it just didn't rise to the level of luxury (or even premium). The bathroom WAS super nice with nice amenities (except for the cheap hair drier). The restaurants were interesting: Food was fantastic, but all the hard surfaces of the jail made noise levels unbearable. I will be back to have a drink in the lobby; but will sleep somewhere else the next time I'm staying in Boston.
November 17, 2013
Rated 4 out of 5 by ddd148 Great Public Spaces - Room OK
This hotel has really great public spaces, however, the rooms are not that great. I have now stayed here twice, both tomes I don't think my SPG Plat status was honored and the room I was given was really the worst room in the house.
Not to say that it was bad, just basic and not anything special. I would visit this hotel but most likely would choose another Starwood property to say in - Westin Copley is equal for less money.
May 31, 2013
Rated 5 out of 5 by Suz101 Interesting history
The Liberty is not only in a great location in Boston, it has fascinating history regarding the conversion of the building to a first class facility. We stayed there with our British grandchildren, who loved the lobby, escalators, jail cells & food. In fact we noticed many families .the staff were very kind to young ones. It is next to Massachusetts General which we felt was a bonus too. We had a lovely vist & would return .
August 2, 2013
Rated 5 out of 5 by KB228 Exceptional Property and Staff
This continues to me one of my favorite hotels in the United States. Each time I stay at this property, I am greeted by friendly and helpful staff and my expectations are exceeded. My most recent stay was no different. The room was wonderful and the bed was particularly comfortable. The bar still makes the best Bloody Marys. I highly recommend staying at this property if you're headed to Boston. You will not be disappointed.
May 17, 2013