Rated 1 out of 5 by History28 Jail Time
While I have stayed here before and enjoyed previous experiences very much, there is an obvious change in customer relations. Four days before arriving, I received an email stating that I could upgrade my room to a larger corner room for an additional $20 a night. Given that I was traveling to Boston for a three night romantic weekend with my wife, this sounded like a good deal. I sent an email to the name provided and received a reply stating that because I had platinum status, I would be upgraded at check-in for no additional money. Imagine my surprise at check-in when I was told that all larger rooms were booked for a full week but that I was upgraded to a room with a city view. The room was rather small. This is not an upgrade. Please just be honest and I would understand.
In the future, don't entice customers with a promise that you can't deliver on.
October 7, 2012
Rated 5 out of 5 by Nisky1 Liberty Hotel good for a Business meeting?
Absolutly yes. Food was awesome (really awesome), the facilities were everything we needed, staff attentive, rooms were great and the charm of this hotel as it maintains the essence of what the building used to be is awesome. Easy-on, Easy-off from the Pike and in the city so everything is close. Only complaint is that parking, even for hotel guests is outrageous. At least give us a few bucks off if we are staying at the hotel.
October 29, 2012
Rated 3 out of 5 by Karp274 Karp274
Hotel check-in went smoothly.
Room cleanliness was an issue. Bathtub had hairs in it so a taking a bath was out of the question. Pillows had an urine odor and i had a terrible night's sleep as a result. Pillows should be checked frequently by staff and replaced.
Breakfast was served promptly and was tasty.
Valet parking was excellent. Car was brought promptly.
September 4, 2013
Rated 4 out of 5 by Emily14 Good but...
I stayed at the Liberty Hotel at 07/20/2013 with my friend. The hotel looks good and very popular, the room is pretty clean. However there were some problems came up with my stay. 1, We arrived early at about 1 pm and I asked if there was any room available to see the city or the river, the associate gave us a word that there should be a partial city view room available after 3 pm and they will call us. So we talked about it and decided to go out and came back when its available. But when I got the call and drove back to the hotel after 30 mins, they only room left for us is at ground floor with no view at all, we were so disappointed. 2, they didn't offer me with the SPG gold member gift option. 3, The room was run out of body wash, we have to ask for some more. 4, There's nobody tell anything about this historical hotel until we came out at 12:00am when there's a great party going on.
August 1, 2013
Rated 3 out of 5 by ANCL Hotel not as luxurious as expected
My husband and I booked The Liberty for a weekend getaway on a friend's recommendation. We are loyal SPG members and were disappointed in the hotel overall. While our initial impression of the exterior of the hotel and the lobby was very positive, we did not find our room to be as luxurious as expected based on our stays at other SPG Luxury Collection hotels. The in-room appointments were not any nicer than a standard hotel. For example, the chair and carpet looked well worn and dirty, the closet door did not close all the way without making a loud screeching noise and the television volume only went up or down by 4 either way. Also, there was a used shower gel mini-bottle left in the shower. We requested late checkout when we initially checked in and our room keys deactivated before the appointed time on our last day. The gentleman at the front desk was apologetic and corrected the issue. The porters outside were very pleasant. All in all, the hotel did not meet our expectations and we would not stay again.
September 30, 2013
Rated 4 out of 5 by eyau Excellent front desk service
I'm sure many have raved about the hotel's unique architectural features and history, but I'd like to focus on the service. Check in was great, especially the offer of a glass of champagne was a nice touch. Best was one night while hungry and tired from jetlag, craving for some comfort food, the front desk promptly provided recommendation for Chinese takeaway, even escorted the deliveryman to our room. Very touched.
June 12, 2013
Rated 3 out of 5 by Jazzman Noisy Night Club an Unpleasant Distraction
Accomodations were quite nice (other than the shower leaking) but Saturday nights are a bit crazy there with the night club spilling out into the hotel lobbies. Plus someone pulled the fire alarm at 2am which was very upsetting.
October 7, 2013
Rated 5 out of 5 by GJ07 Excellent customer service
We had a great stay, the hotel itself is beautiful but the staff was fantastic. We especially recommend Rachel at the Front Desk, very accommodating and friendly. Rachel went out of her way to help us and welcome us as first time guests, and now frequent guests!
We also found the bellmen, other front desk staff and all the restaurant and bar staff to be interested in our stay and comfort.
A very nice operation! Great job!
February 13, 2013
Rated 5 out of 5 by cindy0518 Anniversary stay
We were upgraded to a room with a nice view and our friends were given an adjoining room as we requested. We had a great breakfast and lunch at Clink and a wonderful dinner at Scampo. We highly recommend Scampo for a special meal. The service was excellent and the waitress was able to answer all our questions and made some great recommendations.
Hotel service was great. There was a private party or fashion show in the courtyard under our window with very loud music but it stopped before 11. The rooms were clean and comfortable and water and internet were free which is as it should always be.
The hotel is beautifully renovated and we enjoyed learning about the history. Great 2 day stay and we would highly recommend it. The champagne at check in is a nice touch that just instantly put us in a great mood!
Lobby bar has an excellent selection of wine but it is pricy.
July 26, 2012
Rated 2 out of 5 by girlie8 glad it was a free stay
The staff were friendly and accommodating. The history of how the hotel came to be is interesting. The lobby is very eye catching. However, the room itself needs a makeover( room 804). THE RUG WAS SO DISGUSTING THAT I WOULD NEVER WALK BAREFOOT. There are several unidentified stains that are just appalling, and to charge at least $400 for that is ridiculous. PLEASE update the carpet- it truly is sickening.
July 8, 2013
Rated 5 out of 5 by Dona505 Hotel Personnel Outstanding
In particular I would like to mention the outstanding personal service from Calvin at the front desk. From the moment of checkin and thru-out my ten day stay, Calvin truly exemplified what first class service is and should be. The Liberty Hotel should be very proud to have Calvin on staff....I know I enjoyed my stay and want to send my thanks along to him for making my Christmas at the Liberty a most memorable occasion!
December 30, 2012
Rated 5 out of 5 by CoDyChoPs 12-12-12 wedding
Had our wedding here and this hotel is AMAZING !! EVERY Staff member went above and beyond our wildest dreams, from the architecture, the food, the service, the rooms, the location, everything about this hotel is A+++!! There are just too Many great things to talk about in a review, if you love Boston, love romance and crave service and accommodations to constantly go above and beyond, then this hotel is a MUST STAY !!
December 16, 2012
Rated 5 out of 5 by MarCrev Perfection
We had a wonderful 3 night stay. All staff so friendly and helpful especially Calvin and both concierges . Room great---- we had a corner double room. Fantastic view of Charles River. We thought it was the best hotel room ever--- after 40 years of traveling. Scampo restaurant excellent. Loved the lobster pizza. Loved walking down Charles Street. Great restaurants on every corner. You will love it here. Great location.
September 16, 2012
Rated 4 out of 5 by JBTH Great Property
We stayed at the Liberty hotel for three nights and were welcomed by an amazing staff and champagne...nice touch! Hotel architecture is wonderful as are the restaurants and nightclub. Highly recommend this property...nice rooms but a bit small is the only downfall. Thanks!
September 27, 2013
Rated 1 out of 5 by Spanikopita This hotel let us down!
We were looking forward to celebrating our son's 16th birthday in the hotel. We ended up with rooms across the hall. My husband and I had to stay in separate rooms with our children as the hotel did not give us connecting rooms as promised. They forgot birthday cupcake and balloon and rooms were dirty. Empty pill casing and dirty door handles on bathrooms and doors - very noticeable! This was a big disappointment!
March 14, 2013
Rated 5 out of 5 by victor88 Great hotel
Awesome hotel in the SPG membership. It is not the most conveniently located in Boston, but it is the most beautiful location. They make up for it by providing complimentary bikes to ride around in the city. You can actually just get around by walking so convenience is relative. Great staff that is quick to get things done. Daily complimentary actives provided.
August 22, 2013
Rated 5 out of 5 All EXCELLENT except Car Valet
The Valet service was horrible. They were rude, unaccommodating, and inattentive - possibly even incompetent. The male attendants were focused on flirting with the night club patrons and the woman seemed overwhelmed / lost in space. Other than that this stay was awesome, the front desk staff was superb, the food was over the top and the view of the Charles and the city – unbelievable. I can’t wait to go back.
April 22, 2013
Rated 5 out of 5 by pcle Fun, relaxing and romantic stay
This was my first stay at The Liberty Hotel and it was very impressive. The hotel maintains a good balance between serene during the day and vibrant in their lobby, bars and restaurants at night. The rooms are quiet, clean and designed and decorated to feel spacious. The hotel staff was very welcoming and accommodating, but also discreet and professional. I would recommend to family and definitely return again.
November 7, 2012
Rated 2 out of 5 by boston11 Not as good as we had hoped
As long-time Boston residents, my husband and I were very excited for our stay at the Liberty Hotel to celebrate our first wedding anniversary. I’d read about the excellent service here and on third-party websites -- the genuinely kind welcome staff and the little gestures like champagne and strawberries waiting in the room. Anything of that nature would have meant a lot to us, but we weren’t even wished a happy anniversary! (Perhaps there was some miscommunication between the SPG agent who arranged our stay in conveying this information to the hotel?)
During dinner at Scampo, our hostess was bordering on rude, questioning our entree choices and repeatedly prodding us to order more.
The perfunctory service left little to distinguish our experience here. We had such high hopes for our stay at the Liberty Hotel, but unfortunately, this visit did not meet those expectations.
May 30, 2012
Rated 5 out of 5 by Barbara6193 Liberty exceeds expectations
My 2 night stay at the Liberty Hotel was amazing. Everyone from the doorman - bellhop - concierge - reception staff - bartenders - waiters/waitresses were the most friendly and welcoming staff I have ever had at any hotel - and I travel frequently. It was a perfect stay in Boston. You should have seminars for other hotels - to model perfection. Thank you to everyone - I will recommend your hotel to everyone.
September 18, 2012
Rated 5 out of 5 by Kaye Great hotel
I had a wonderful time. Staff was very helpful. They directed us to a wonderful eating place and gave good suggestion. The only bad thing was the lobby turns into a club and where our room was located, you can hear everything. I call down to get door closed and someone opened it back up. NO REST! Other then that it's a beautiful hotel, and I would stay again, but in the tower instead of the actually hotel.
March 4, 2013
Rated 4 out of 5 by Biztraveler215 Its nice and fun, but...
This was place was very nice, but I didn't find the staff to be friendly at all with me. They overcharged for me tea. Good tip! Make sure you ask for the tea machine downstairs before you go up, because otherwise they charge you room service for coffee or tea. They don't have a coffee maker or tea in the rooms. I also think the staff was maybe too busy to be 100% all the time. Nice location and ok rooms.
June 18, 2012
Rated 5 out of 5 by candrle room quality
We had an excellent stay. The hotel was beautiful and well placed which allowed for easy access of the city by foot if desired. The only thing I could say negative, which is a seemingly minor detail, is that the water pressure in the showers is extremely low! Takes forever to wash thick hair.. otherwise fantastic! Highly recommended.
September 1, 2013
Rated 5 out of 5 by HAPPYTALK Wonderful Hotel
My daughter and I stayed at the Liberty while on a college search tour. We had the BEST time. On several of the site seeing tours the guides referred to the Hotel. It was everything and more than we expected. The front desk was extremely helpful in directing us around Boston, a city we absolutely fell in love with. EVERYTHING was perfect. Thank you!
August 21, 2013
Rated 5 out of 5 by lv2trvl Loved this hotel
Cool vibe and beautiful design in what was once the Charles st City Jail of Boston. Manages modern elegance while maintaining historic appeal. The room was fantastic, the room service a little pricey but not out of range and we loved our stay. The only gripe was that the check-in process was a little slow as there was only one staff person at the desk and no SPG preferred line on a busy Friday night.
December 6, 2011
Rated 4 out of 5 by dampy57 no room service
My room was not serviced after my second of 3 nights in the room. I checked out after my 3rd night.
October 12, 2013
Rated 3 out of 5 by Scott1000 Cool location, not worth of Lux Collection
If you want to stay at a cool hotel with a fun scene, this is your place. The biggest issue is the rooms are not that great. Beds uncomfortable, shower floods bathroom every time, no lounge, gym is a joke. staff friendly but again, more of scene than a place to sleep. One night is fine, but multiple- forget about it.
September 3, 2013
Rated 4 out of 5 by mtdt would stay here again
Hotel is trendy and hip. Parking valets are friendly and helpful. Upon check-in I was never offered the Champagne welcome although I saw the bottles sitting there. Restaurant Clink was disappointing. Portions very small and wait staff not very attentive. I will stay here again while in Boston although I will try the other restaurant. And if I am not offered my champagne I will ask why this time.
November 3, 2012
Rated 4 out of 5 by weloveboston Service is not as great as in the past
We've stayed at the Liberty many times. We've loved the location, decor, and relaxing at the beautiful bar in the vault ceiling lobby. However, for the past few stays, the service in the lobby bar was poor--it's very hard to get servers to come over even during quiet afternoons. After waiting for 15 minutes for a server to come over (she kept disappearing for long periods) we asked a manager if she could take our order, and she was quite irritated with us. For our most recent stay, we were told that there was only one room left, an upgraded delux room available for $500. We were disappointed to find that the room was not what we expected based on our past stays. We dont mind paying the price for a nice room, but we felt mislead. We could have booked at one of the many other hotels in Boston. When we expressed that to the desk clerk the next day, she appeared unable to understand that we would have liked to have had a fairer description of the room. We didnt want any financial gain, we wanted to express that the booking could have been done better. Her response was defensive. We felt like it is such a privilege to stay at the Liberty, we were outrageous to voice a concern. I am not sure that we will book here again for a long time.
October 15, 2013
Rated 5 out of 5 by RafKam Very Nice Stay
I only stayed for a Sunday night, and it was too short a stay to savour this great property! From the champagne (or should I say cava?) served at check-in to the small(ish) but very well appointed room, lovely bathroom with high quality robe and Molton Brown toiletries, this is a top-notch and unique property. I received an upgrade to a room with Charles River views and city and it was truly great.
The Liberty is a destination in itself: with the bussing lobby bar, Alibi bar/club and wonderful food and atmosphere at Scampo, you almost don't feel like going out. Yet, the area itself is very nice and very convenient. Breakfast at Clink was very good, although lunch was quite disappointing.
A very well stocked minibar and probably the fastest wired internet I've ever seen in a hotel completed the stay.
Will definitely stay here again, and next time for a few nights rather than just the one.
June 8, 2012