Rated 4 out of 5 by Shinyface Very unique hotel
Very beautiful hotel that provided us with the best quality service I have ever seen. They replenished our room and car with water every day and provided the best service as I am a spg member. Fruit baskets and complimentary 2 drinks at the bar.
One negative thing that just didnt make sense is charging customers for ice weather you order a drink that needs ice or just ice in a cup at the lobby bar yet ice bars in the room halls are free.
June 20, 2015
Rated 5 out of 5 by DMR0713 Wonderful Experience!
I absolutely enjoy and love staying at the Liberty Hotel! My room was gorgeous-with a very comfortable king-size bed and a beautiful view of the Charles (and of Boston).
I had drinks in the Liberty's upstairs lobby and dinner at Scampo-delicious! I worked out in the hotel gym in the morning-fairly new equipment, well-kept and maintained, free weights, etc.-fresh, clean towels were plentiful, cold water was available, and red delicious apples (nice touch).
My "neighbor" woke me up in the middle of the night with a party going on in his/her room. When I called downstairs to the front desk, within (less than) five minutes someone came and took care of the issue-my neighbor's company left, and it was quiet the rest of the night. I was very impressed!
Thank you to the Liberty Hotel for a wonderful night away, delicious dinner, and comfortable accomodations!
June 8, 2015
Rated 4 out of 5 by Frankie25 Interesting Hotel
This place have a very interesting design. When you go up the escalators, it opens up to the central lobby and have a great view. Upon lining up to check in, they provided Champaign and the staff was friendly. Unfortunately they did not have a room with a double bed as requested due to flooding issues. They provided us with a king size bed which was a bit awkward and annoying. The room was a comfortable size.. The bathroom was nice but the water from the shower leaks onto the bathroom floor due to the shower door not closing properly. The Clink restaurant downstairs was nicely designed but service was slow during breakfast. It took 15 min for someone to come take our order. Overall, good, but can use some minor improvements.
June 5, 2015
Rated 2 out of 5 by NYLONP Party hotel, not a luxury hotel by any means.
We arrived at the hotel, it was very pleasant. After check in we were shown our room, we booked a corner deluxe room. The room was tired and felt dirty, there were stains on the chair, the carpets were frayed as were the cheap towels in the bathrooms and broken toilet seat. Also the room smelt like smoke and the product that hotels use to cover it up. We were too tired after a 7 hour flight to complain. We had booked a late dinner in town and returned back at 1am, there was a party outside that went on until past 2am (we were in a room in the old jail above the outdoor bar). Like I mentioned in the title it was a party hotel.
We woke up feeling nauseous because of the smell in the room and went down to speak to the duty manager. I spoke with Jill, who really tried her best and showed us two alternative rooms in the new block, which we switched to and were satisfied with but it is still not a 4 or 5 star more like a good 3 in standard. Jill explained that the hotel is due a refurbishment this year so maybe that will bring the hotel up to a higher standard. She also credited my account with starwood points which I felt was very good on the hotels part.
The shining star of our stay was the outstanding concierge Daymeyn who had a great attitude and was very helpful throughout our stay.
Again a very fun party hotel which to be honest was what we were looking for during our stay, it is just not a luxury or 5 star hotel. There is no spa or pool so in my opinion can not be 5* anyway.
June 2, 2015
Rated 5 out of 5 by JanetWasThere Liberty Hotel, especially lovely in the Spring
We stayed in this beautiful hotel for two nights, and thoroughly enjoyed the quiet, beautiful room, and especially loved the views of the old jail building and the river. Years ago we lived nearby and enjoyed seeing how the jail has been renewed! Breakfast in Clink Restaurant was great and we loved seeing the window bars as decoration.
June 1, 2015
Rated 5 out of 5 by Aussie2025 Wow.. What a hotel
What they have done to the hotel is amazing... However what made it for me was the amazing staff from the get go of the bell hops all the way through to the house keeping.
Reception staff were amazing, thank you
Bar staff... Now you guys know how to make me feel welcome, putting up with me moving around the lobby so I could power, amazingly!!! Stay here you won't be disappointed
May 3, 2015
Rated 5 out of 5 by Ginny2 Wonderful stay at The Liberty
From the minute I arrived at The Liberty. I was greeted with the most outstanding staff. From the doorman, the front desk and especially Damien the Concierge, I was treated with exceptional service. All were extremely helpful and made my visit pleasureable. Dining here was superb along with the service. My room was exquisite as well as the view. I highly recommend this hotel.
April 28, 2015
Rated 2 out of 5 by JC99 Poor water pressure, no hot water
At 7 am the shower on the 13 floor had very poor water pressure and then the hot water ran out.
Showering was a miserable experience.
There were two large (dog?) stains on the carpet.
April 25, 2015
Rated 1 out of 5 by JenJG Very, VERY Disappointed
I was really looking forward to staying here, but the stay was such a disaster I have no plans on ever staying here again. I am very happy for those who had a great experience; it just was not mine. I stayed this past weekend because I was running the Boston Marathon. I made the hotel aware of this in my reservation notes, in follow-up calls and when I checked in. The staff was not accommodating and could even be considered rude, making my attempts for an easeful, restful stay so difficult. The bathroom doors didn't close all the way, there was a hole in the bathroom wall that was poorly patched up, the two rooms they put me in both faced the noisy ambulance entrance to the next door hospital. My first room was on the first floor right outside the lobby (after a lot of coordination on my part, I was able to move to a higher floor my second night) AND the beds shared the wall with the treadmills in the next door exercise room. The second room was directly outside the elevator bank. And the staff were completely unhelpful and unapologetic about the situation. As a Gold SPG member, I was definitely expecting more.
April 24, 2015
Rated 5 out of 5 by jandnw Very interesting hotel!
Loved the hotel. Last year I passed the hotel on a duck tour and knew I wanted to come back and stay. Due to a flight cancellation we were able to do just that. Check-in was nice and easy and even included a glass of sparkling wine. Concierge was super helpful with a FedEx package. Food and drink very expensive, but that is all of Boston.
April 22, 2015
Rated 1 out of 5 by GGNYC Might be the worst property in the Starwood luxury family
I recently hosted a business event at the Liberty. To be charitable, it might of been the worst experience of my travel career. It's very rare that you can experience a complete lack of interest in the customer. It reminds me of 2007 when hotels were booming. Our stay was filled with a series of mistakes and at each step we encountered a complete lack of interest in providing adequate services for the rates we were paying. I would never recommend the property to any consumer. It's an awful place.
April 16, 2015
Rated 5 out of 5 by Traveler007 Fun/Unique/Interesting Hotel & Best Night In "Jail"!!!
The Liberty is a great hotel with unique Boston jail history. During a college tour near Boston with our son, my wife and I (and son) enjoyed our stay.
First, let's address the noise factor mentioned in many prior reviews. We actually enjoyed the "lively" lobby area that certainly had a nightclub atmosphere on the Friday night of our stay. We had a drink after dinner and enjoyed the activity and multi-level architecture of the Liberty's lobby. We had rooms in the Tower section of the hotel and I would recommend staying in this section of the hotel since it was very quiet while the lobby activity continued after we left.
Our room was great with a nice view of the Charles River and we also enjoyed "The Clink" restaurant at the hotel for dinner. Our room service breakfast was also well done.
Guests have also complained about the roughly $50/night charge for parking. Boston parking is notoriously expensive, even for most large U.S. cities. Honestly, if we did not have some day trips that extended beyond the Boston city limits, I would recommend using the subway or Uber/taxis rather than navigating the difficult street system and parking opportunities in this city.
Finally, the staff at The Liberty was great from check in, wait staff, and the valet/bellman at the front door.
We have stayed in over 50+ Starwood hotels throughout the U.S. and Europe and we will definitely stay here again when we visit Boston in the future.
April 5, 2015
Rated 2 out of 5 by FREDNY LOUD!!!
Was offered a room in the historic jail portion of the hotel at check-in. Was told it was in the "lively" part of the hotel. This did not accurately reflect the fact that it sounded as if the bar crowd was right outside my door until 2 AM. The only positive was that the heat was so loud it drowned out the noise when it was on. Room was also quite small for the price.
Also, i understand mini-bar items are costly, but the prices here bordered on absurd.
March 26, 2015
Rated 4 out of 5 by Sales007 Unique Hotel in Boston, Avoid Thursday-Sunday
An excellent luxury hotel in Boston with a very unique architecture. I believe that it used to be a prison, and was converted, which is why you do not see many windows. That is actually what makes this place great - it's not like other traditional hotels.
I would caution those who are coming with a family if you're staying here thursday-saturday. It turns into a "night club" where a lot of upscale college kids (during the school season) hang out, get drunk, and attempt to find love. The whole lobby turns into one big ol' party, which is amazing if you're into the scene. If you're not, then this may not be your cup of tea as it can get quite loud.
Regardless, I would definitely stay here given my love for a lively place.
February 26, 2015
Rated 5 out of 5 by Marebear62 Exceeded all expectations !
From the moment we arrived at the front door the exceptional service began. The welcoming staff at the front door and the front desk made check-in a pleasure. Our room was filled with amenities and was uniquely designed, clean & comfortable. The hotel restaurant Clink was as fabulous - service was impeccable, the food beyond delicious. A special thanks to Dakota, Jill, Erin, Adam and Carlos for making our stay extra special. We will be back!
February 23, 2015
Rated 2 out of 5 by bbeeney How this place is considered luxury is mind blowing
Great location but WTF about the underwear show by the D list models in the lobby all night. Forget having a drink or snack. There are dirty spotlights swirling around, horribly bad extremely loud music and droves of old men in bad suits standing around dying to get laid. This place is so confusing. I purposely reserve luxury properties but how this place made the roster is beyond me. Fire the GM and get someone with taste. This is Boston, not Daytona. I honestly want a refund and a tetanus shot. Never again.
February 12, 2015
Rated 5 out of 5 by getawayguy Greatr Staff
My wife and I stayed for a quick getaway. The hotel and its staff could not have been more friendly and helpful. All of our expectations were exceeded.
February 9, 2015
Rated 5 out of 5 by JAB88 Best stay in Jail ever!
Our family needed a place to use as home base while waiting at Mass General Hospital. The Liberty is basically connected and easy walking distance to all MGH facilities. From the moment we arrived and the Valet asked how we would like our parking handled (short term hold-overnight, etc) to the wonderful front dest staff that offered us some chilled Proseco while we registered. The whole team was just really pleasant and seemed to like being at the Liberty. We loved the authentic historical theme, the lobby is probably one of the best in terms of decor and amenities anywhere. Here is what sets the Liberty apart from anywhere else. I had booked several nights due to uncertainties and when we ended up being able to check out a bit earlier than expected but 12 hours after the cancellation period, I called the hotel to explain and they offered to allow cancellation and even made sure that our breakfast was complimentary. Just an amazing classy place.
February 7, 2015
Rated 5 out of 5 by Steve83 Great Hotel
Hotel lobby basically becomes a nightclub at night which is great if your looking to have fun but not go anywhere. Its loud but the guest rooms are in a separate building, so no noise. The corner rooms are next to a ramp so there is some mild road noise, I was on the 5th floor and asked them to move me, which they did quickly.
Restaurant food was good. Valet guys out front were solid. Bed was comfortable. Shower products high quality. The only negative during my stay were the sandpaper bath towels. Try using some fabric softener for me just once.
January 26, 2015
Rated 2 out of 5 by Peaceful65 Could be special
Staff is polite, rooms are good size but my room had a broken lamp that should never have passed a routine room check. The restaurant Clink was good.
The hotel was convenient to my business purpose but I had hoped for a special historical experience
December 7, 2014
Rated 4 out of 5 by phine72 Breathtaking hotel.
The pictures of the Liberty online do not do this Beauty any justice. Immediatley upon looking at the front of the hotel, in a perfect location beside the Charles River, entices you to wonder what the inside will look like. They did an amazing job at keeping a lot of the original character of the first suffolk county jail. The lounge and restaurant bring in a lot of locaIs and I was suprprised at how busy both were on the Friday night I was there. I would highly recommend this hotel to the younger demographic looking for a lively night life. The train station is literally a 15 second walk from the front entrance.I also noticed a lot of guests had their fur babies so it was nice to see such a luxury hotel observing that many people like to travel with their furry companions My only dissapointment was that there was no hot tub or pool, but I guess jails were not built with those amenities.
December 1, 2014
Rated 5 out of 5 by 5hole Incredible Staff
From the GM to the bellmen I have never experienced such quality and attention to detail. This was honestly one of the finest hotel stays for my wife and I ever. I cannot wait to come back.
November 24, 2014
Rated 3 out of 5 by WGFP Mixed Review
I travel a lot on business and like a lot about this hotel. Room, staff, location, common areas all superb. Two things degrade it, however. First, the reliability and speed of the internet connection is unsatisfactory. Needless to say, this is a business essential. Second (and not as large an issue) the fitness room is below average. Too small, no stretching or yoga mats and no room to put them.
November 23, 2014
Rated 5 out of 5 by MichaelHMc SPG for Life
This was the first experience that I have had in claiming SPG points for a hotel reservation, and I am hooked for life.
I can't tell you how great Dakota at The Liberty was. We initially booked the wrong weekend for our trip and were left without a room. Dakota worked his magic to make sure that we were taken care of, had a room, were able to use points, and he kept us stocked with champagne while he did so. I work in a customer-service oriented business, and I would consider myself to have an employee like Dakota. He was outgoing, friendly, gracious, funny, and, most importantly, my wife and I could tell that he genuinely cared about our comfort and happiness during our time at the Liberty.
This was a phenomenal experience!
November 11, 2014
Rated 5 out of 5 by Tina114 liberty
great historical hotel, fun to stay at
November 6, 2014
Rated 3 out of 5 by MaureenP99 Party Hotel
There was a considerable wait to check in at the front desk because there was only one person. There was not an expedited check in lane for Starwood members.
I did not realize that the hotel has a bar (The Alibi) that has a large draw for weekend party goers. There was lot of noise and foot traffic going into the hotel at 9 pm. Once I got through the people on the main floor and up the escalator the inside music was extremely loud. I went straight to my room and stayed there until morning.
I chose the hotel because it's the only Starwood property in the heart of Boston where I needed to be.
November 3, 2014
Rated 3 out of 5 by jinduk Hotel is beautiful and in good location but...
My sister and I stayed the liberty for 2 days I think the Liberty hotel is beautiful in the very nice neighborhood. However, my experience in the hotel was unpleasant.
1. Hotel's bell boys didn't even say hello or open the door when I enter or exit for 2 days. They put up an umbrella or open the door to other guests but they didn't even look at us. Just one time one of bell boys open the door but it was not for us but for the guest was about entering. We just followed the guest , he had to hold the door.
2. When I checked in, the front -desk lady kept telling her name and saying" if you need anything, just let me know" to the guest before me. I still remember her name because she repeated her name so many time in front of that guest. For me, she didn't bother. The room she described was pretty and nice, but it was next to the elevator. I don't know how it will be nice room if you can hear every footstep and elevator's noise for the whole night. The following day, I changed the room but it was not far away from the elevator either and even worse there was no lounge chair. So, we had to sit on the bed when we talk or drink
3. When I checked out, the other front lady charged me $100 something for the room service which I didn't order. If I didn't ask folio before I leave, it would be charged to my account.
Personally, I believe "you get what you pay for”. Maybe I didn't pay enough to the Liberty since they were award nights. I am very sorry for myself I could not enjoy beautiful lobby, garden and historic heritage.
November 2, 2014
Rated 4 out of 5 by 1sttime neat stmosphere
Neat atmosphere. Comfortable room but it showed a lot wear. Info book needed to be updated.
October 28, 2014
Rated 2 out of 5 by jsundstrom13 Poor Managment
Unreasonable overbilling on debit card and failure to rectify situation immediately. Over billed ~$2,000 for the three day stay. Rate on initial days was reasonable and then unexpectedly jumped to outrageous fee.
Was told it would be fixed on Friday but problem remains as of today (4 days later).
October 27, 2014
Rated 5 out of 5 by EJPE1128 excellent but more front staff needed
I had an incredible stay. I did have to wait a while given there was only one person manning the front desk during check in. This also happened during check out. So my only feedback would be adding another personnel to the front desk
October 24, 2014