Rated 4 out of 5 by Sbfam5 Sbfam5
This hotel is very historic and beautiful with amazing views. Unfortunately, the renovation did not include soundproofing and even on the second highest floor, the freeway and ambulance noise was disturbing. The staff was great and upgraded our room to a beautiful corner with views, but I would wonder if that is because the room is never booked due to noise
September 15, 2014
Rated 5 out of 5 by siyerkes Family trip
Several generations of our family spent the weekend at The Liberty to visit and celebrate with our newly engaged daughter and her Boston fiancé. From the front desk staff at check in (love the glass of champagne) to the wait staff in the Lobby Bar there is one common goal -to make the customer feel special. We especially want to thank the front desk manager Robert for helping us mark this special occasion.
September 7, 2014
Rated 2 out of 5 by Clairierre14 Unique hotel but needs a cleaning!
I stayed in a beautiful suite with amazing views but the room was dirty, stains on the furniture and carpet. Coffee machine broken, called for a new one in the evening and it was not replaced until I called again. Housekeeping cleaned the room, did not empty garbage can that was full or replenish hand towels/washcloths. The room itself needed a major cleaning and was dirty when I checked in. Called to move but no other suite was available.
Unique hotel but the sleeping rooms need a bit more attention to cleaning.
September 7, 2014
Rated 4 out of 5 by CCCC1212 Great Location/Views
I've stayed at the Liberty weekly for the past few months, and have been very satisfied with my stays. The city views are unmatched, and quite a sight to wake up to; the location is great for walking around Boston.
Although I have experienced some issues with my folios being incorrect or late and my Starwood point awards, the staff has been very responsive in attending to my needs.
My only room for improvement would be the gym area - I understand there is only so much space to work with, but in talking with other hotel guests that has been a common complaint.
September 5, 2014
Rated 4 out of 5 by Bostonian2 Unique property
While the lobby and concept are unique, the room itself was not particularly outstanding. There were extras available of which we did not avail ourselves, and the lobby was clearly popular on Friday and Saturday evening. I know it's kind of an odd thing to comment on, but the bathroom was lovely and large with separate tub and shower. A closing door rather than a sliding one might have offered a better noise buffer and more privacy, however.
September 2, 2014
Rated 4 out of 5 by Joe12345678 Nice hotel but service quality needs to be improved in high season
The suite is absolutely wonderful. It overlooks Charles river with a beautiful panoramic view. No matter grand deluxe or deluxe is so so and does not worth the price/points. Only continental breakfast is available for platinum members. It includes very few things. However, if you want to add other dishes, they will not be very expensive.
September 2, 2014
Rated 5 out of 5 by fatherof5 Great Hotel + Great Room = Great Stay!
We stayed one night at the Liberty after moving in day for our daughter at Boston University and could not have had a better stay. (thank you Jill) From check-in to check-out and everything in between the staff is the friendliest and most professional of any SPG property we've stayed at. The unique hotel is both elegant and fun at the same time. The lobby, restaurants and bars are alive and vibrant. We were upgraded to a fabulous room on the 14th floor with stunning views of the Boston skyline as well as the Charles River. The concierge Mirko (so nice and helpful) and I had spoken on the phone the week before we arrived and he was able to reserve bicycles for us (no charge for guests) We rode through town and along the Charles River esplanade which was a lot of fun. The Liberty was once a jail, but now it is a haven and our first choice for Boston over the next 4 years and beyond!
September 1, 2014
Rated 5 out of 5 by Mike47 All Hotel Personnel were Fabulous
From the initial greeting,and throughout our stay everyone was courteous, accommodating, and a pleasure to deal with.
One of the valet parking people saw that we were heading to Mass Eye and Ear and inquired to make sure that everything went well. I was really touched by his concern.
The SPG reception was fabulous.
We can't thank you enough. It truly is a Lixury Hotel.
August 31, 2014
Rated 3 out of 5 by independent nothing special for this hotel
i stayed 2 nights in this hotel from 08/24/14-08/26/14, the hotel is a cross from metro station which is good, but there is nothing more, the room is clean but you feel it looks exactly like a cell in jail, no view ( i have called, e-mail and during check-in for high floor with view, but no one hear you)
there is no coffee maker in room, you have to go to lobby in the morning if you need coffee
also they said wi-fi is free but you have to choose basic is free but never worked or you have to pay 14.99 a day
if you want to park your car it will cost you 47$ a day plus taxes
i did not eat in their restaurant, i ca not comment on that
i don't think should be more than 3 stars ( which i give it for clean room)
August 27, 2014
Rated 5 out of 5 by anderspt02 Wonderful from start to finish!
Hands down, this was the best SPG property I have stayed at. Upon check in, we were welcomed with champagne and a bonus 1000 SPG points as a thank you for staying with them. They hosted a wonderful SPG member happy hour with complimentary drinks and food. It was a great time to chat with some management at the hotel. Jen and Brian were so nice, helpful and accommodating. This was the only SPG property I have stayed at that does this sort of thing for SGP members.
The hotel itself was beautiful and we could have spent hours just walking around and looking at it. As a remodeled prison, I wasn’t exactly sure what to expect but it well exceeded my expectations. If you like history (and even if you don’t!) you will love it here.
Everyone from check in to check out was a class act. Thank you for a wonderful stay and I will definitely be back!!
August 25, 2014
Rated 5 out of 5 by Henry82 Interesting hotel, nice location
The hotel is historic and at nice location. The rooms were nice with good amenities. The hotel staff was nice too. They did early check-in for me, so it was really helpful for me.
The only thing, I can think is -- the restaurant needs good food options. It was ok, but having more and better options would just add the glory. Anyways, you can find nice restaurant in near proximity, just in case.
August 25, 2014
Rated 5 out of 5 by tp53 Get a suite if you can
The lobby and general ambience of this hotel is unique. And while the standard rooms are a bit standard, the suites are something very special with large windows, a lot of space and a wonderful view of Bosston.
August 24, 2014
Rated 5 out of 5 by kimberli best starwood hotel we have stayed in
This hotel was the best starwood property we have stayed in. We were new to Boston and left with the feeling that the people in Boston are very nice starting with the staff. The staff was very helpful and attentive. The room was impeccable. The champagne and apples they offered were a nice touch. It made me glad we were starwood members. However, I would stay here again even if we weren't starwood members. Also, the Scampo restaurant on site was delicious and the location was perfect.
August 23, 2014
Rated 4 out of 5 by Mags47 GUEST AT WEDDING
Supposed to have ADA (mobility) room…shower was roll in, but that's where it ended.
No room to maneuver scooter, difficulty opening door to room and maneuvering w/c in room. If I had been traveling alone, I would have ha major problems.
As far as hotel food…the cooks (not even qualified as chefs!) need to learn to NOT OVERCOOK everything! They also need to learn the usefulness of salt and pepper, as well as other seasonings! also, the waitstaff needs to learn that dining guests need attention DURING the meal as swell as at the beginning and end.
All things considered, I would NOT recommend the hotel to anyone else other than for the historical factor and the location.
Also, when use the concierge service was very erratic as to quality.
August 19, 2014
Rated 5 out of 5 by Dtrol One of my favorite hotels
Everything about this hotel is top notch. Whenever staying in Boston it is the first place we look at staying. Highly recommend it. The only strange feature that doesn't match everything else about the place is thier wifi. You only can have one device on it otherwise you have to pay $14.95 a day. For such a high class hotel this is really beneath them.
August 18, 2014
Rated 5 out of 5 by Southern3 "Go to Jail"
Not knowing what to expect for our stay at a "remodeled" jail, we immediately were charmed by the welcoming staff and beautiful ambiance in the lobby which is carried through in the rooms. Throughout the hotel, modern and historical are blended in a meaningful way but the soul of the hotel is the staff that made our stay so delightful. Examples include C.J., "Oscar", Renee, Kevin, Steven, Sam, Heidi, John. The food at the Clink is delicious; the drinks at the Liberty Lobby Bar are delightful; the concierge is extremely helpful.
August 15, 2014
Rated 5 out of 5 by buckwheat Mixed initial reception then a wonderful stay
This is a beautiful property with stunning visuals and in a great location to view Boston and to use as a homebase while getting to know the city.
Valet reception was terrific and I missed his name but our very tall bespectacled valet was friendly, courteous and very helpful as we had obviously arrived from the beaches of Cape Cod.
Checking in was an experience. The whole area is one large lounge and we felt underdressed having come in casual clothes from our beach trip. The 'Champagne reception' I expected and saw was not offered to us as it was to others. This made us feel more awkward. I don't think you need to be dressed to the nines to check in but business casual would do it. At least thats how we perceived things.
We used suite nights for upgrades and once we saw the two suites, everyone fell in love with the hotel. Our views of the Charles River and downtown were out of this world.
That night we left the hotel for dinner partially because of the initial lobby experience. We found lots of places to enjoy within a short walk BUT after a fabulous breakfast at Clink with Fabio making us feel so at home and then an amazing dinner at Scampo with Levi serving us so personably and professionally we wished we had eaten all of our meals at the hotel.
Our lobby experiences with the front desk and concierge were also terrific. Thank you Stefan for being so helpful on our early departure.
There is a hospital next door so you here a lot of sirens.
My family loved this portion of our trip. I would recommend this hotel for families with older children and young adults. Boston is a walkable city and this location was quite accessible.
Our initial impressions evaporated very quickly and would heartily recommend the hotel and the restaurants.
August 15, 2014
Rated 5 out of 5 by LynnS Great ambience
Everything about our 2 day stay at this hotel was 5 star. The doormen were the best, making sure we had a ride each time we came out. You don,t need to pre-arrange a transfer service to the airport, they already have private drivers there. We had a driver take us to the Boston Fine Arts Museum for only 15.00 and 5.00 tip. The staff is very friendly, they pour you a glass of champagne when you check in.
August 15, 2014
Rated 5 out of 5 by Orus Most enjoyable experience wonderful staff
Hotel was very clean, comfortably and the staff was the best.
August 14, 2014
Rated 5 out of 5 by holycow Fantastic Hotel
I highly recommend the Liberty Hotel. It is a wonderful adaptive re-use of the Suffolk County Jail. The rooms are fantastic. The location is superb. The bars and food and beverage are trendy and cool. Views are outstanding. Platinum recognition is superb!!
August 14, 2014
Rated 5 out of 5 by Catherine36 Always feel special here
Staff is so welcoming, adds to the elegant feel in this spectacular setting.
August 14, 2014
Rated 4 out of 5 by nsdg Hotel Was Great
Staff wasn't very accommodating, They had confirmed a suite award upgrade and then took it away upon arrival.
August 13, 2014
Rated 5 out of 5 by Lee819 A unique Hotel
The Liberty Hotel is an amazing place. The lobby with its unique design and relaxing atmosphere,made us feel at home. When you arrive you are greeted with a glass of champagne and a friendly staff. We had a room which overlooked Boston and both day and night was beautiful. If you have a chance,relax in The Yard for an after dinner drink and enjoy breakfast at The Clink or brunch at Scampo.
August 10, 2014
Rated 5 out of 5 by PrincessRonnie Unique hotel and great location
The common area of the hotel is gorgeous, staff is very friendly, the location is simply perfect (right in fron of the red T line) and the suite is wonderful (breath taking views). I would have given 5 stars on everything except for 3 little flaws:
(1) the room wasn't ready so the front desk representative (very nice to say the least) who checked us in promised she would call when the room is ready, but we never gotten the call.
(2) the shower stall is really small and has a plastic basin -- odd for a classy set up like the liberty hotel
(3) At breakfast, due to our platinum status, we had a great complimentary continental breakfast, which we supplemented with other things. The lady of the restaurant presented the bill and said the rest is on the house as well. We thought, how wonderful and tipped extra for the generous services. However, when we checked out, we were surprised by the charges that appeared on the bill -- we were charged the full amount. Of course, we ordered the extra food, so we should pay for it, but why would the lady of the restaurant said it's taken care of, when it is not. That was just odd...
August 10, 2014
Rated 4 out of 5 by dt408sc02 Overall good experience
Overall had a good experience with the hotel. Convenient location and excellent valet manager.
August 10, 2014
Rated 5 out of 5 by David83 Business Travel - April - July 2014
I stayed at the Liberty every week from April – July 2014 for business travel and, as a result, now consider this hotel a “home away from home” in Boston.
The location of the hotel is ideal – at the junction of the Charles River and Beacon Hill, with a T stop across the street and a short walk to the North End – you definitely save time by staying here for its proximity to everything.
Aside from its location, the Liberty has delicious (although pricy) food and drink options – Scampo is very good, often unusual Italian (try the lamb pizza!). For Platinums, I would opt for the breakfast amenity at check-in, which is served in the comfortable Clink restaurant. Check out Alibi for a drink, with its jail cell theme, but I’d recommend going on an “off night”, as it is shoulder to shoulder on Thurs – Sat nights.
The hotel has lots of activity in the lobby, especially Thurs – Sun, and I’d recommend asking for a room near the top (floors 9 – 16), if you are planning to go to bed early. It can get noisy and I did have trouble sleeping some nights.
The best part of the hotel is the staff – no matter who was working, they were very friendly and responsive – from their flexibility of checking in to the first / best room available (versus other properties, that require you to wait until a pre-set time), to the initial glass of Cava before heading up to the room – they always made me feel genuinely welcomed and appeared truly appreciative of my business.
I had a demanding, often changing schedule for work. Despite this, the hotel was able to accommodate the dates I needed within the project’s negotiated rate. The valet team also, graciously, stored some heavy work related materials (binders) for me so that I did not have to lug them back and forth from home. They often had my “box of binders” waiting for me in my room upon check-in which was very convenient.
All in all it was a pleasure staying at the Liberty and I look forward to seeing Zach, Jill, Adrienne, Oscar, and my other friends there again soon!
August 7, 2014
Rated 4 out of 5 by Spikey Lovely hotel
what a cool venue to make into a hotel - very nice.
August 7, 2014
Rated 2 out of 5 by susieq58 Bad attitude
Room excessively noisy with thumping and banging from above and late night noise from Alibi Terrace below.
Room not serviced or cleaned either night I was there. Dinner dishes were left, no cleaning, no nothing.
Room service food (lobster pizza) arrived cold and lobster bits were hard and stale.
August 7, 2014
Rated 5 out of 5 by Woodsie VP
Great stay, nicely done and will definitely stay again. We had a wonderful time!
August 5, 2014
Rated 5 out of 5 by Philly1980 Great Night
We used our SPG points to try the place out during a recent visit to Boston. We were VERY impressed with the service/staff and the hotel itself...we would easily recommend!
August 4, 2014